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Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010
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Reference ID
ZMB_2009_MCC-TPE_v01_M
Producer(s)
Erin Weiser, Rema Balasundaram
Metadata
DDI/XML JSON
Created on
Jul 07, 2015
Last modified
Mar 29, 2019
Page views
10063
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Data file: Lands Households

Cases: 37
Variables: 40

Variables

respoid
Respondent id
Q2A
Q2: Resident of
Q3A
Q3a: For your transaction today with Ministry of Lands are you
Q8A
Q8a: What was your source of information on how to register or pay?
Q9A
Q9a: Were the instructions
Q9B
Q9b: Please explain
Q10A
Q10a: Did the instructions correspond to the actual process that was followed
Q10B
Q10b: Please explain
Q15A
Q15a: Have you had to make multiple visits to Ministry of Lands in order to chec
Q15B
Q15b: If yes, how many visits in total did you make to Ministry of Lands before
Q16
Q16: Have any of your documents or your file been lost during the process
Q17
Q17: Were you at any point in the process, asked to meet a staff member privatel
Q18
Q18: If yes please explain
Q19
Q19: Did the amount you paid for your certificate correspond to the written noti
Q20
Q20: If not, how much did you pay? (Kwacha)
Q21
Q21: How would you rate your experience at Ministry of Lands in terms of staff c
Q22
Q22: How would you rate your experience at Ministry of Lands in terms waiting ti
Q23
Q23:How would you rate your experience at Ministry of Lands in terms of processi
Q24
Q24: How would you rate your experience at Ministry of Lands in terms of the com
Q25A
Q25a: Some government offices have a poor reputation of requiring extra payment
Q25B
Q25b: Please explain
Q26
Q26: Are you familiar with Land's Customer Service?
Q27
Q27: If yes, do you think the Charter has been helpful to you in better understa
Q28
Q28: Is this the first time that you have applied at Ministry of Lands
Q29
Q29: If you had applied at MInistry of Lands before, what year was this in?
Q30
Q30: If you had interacted with Ministry of Lands before, how would you compare
Q31
Q31: How would you compare the quality of customer care on your recent visit com
Q32A
Q32a: How would you compare the level of corruption on your recent visit compare
Q32B
Q32b: Please explain
Q33A
Q33a: Heard about how to register at Ministry of Lands through any of the follow
Q34A
Q34a: Have you ever contacted Ministry of Lands to complain about?
Q35A
Q35a: How did you lodge your complaint or suggestion
Q35B
Q35b: Other means of lodging complaint
Q36A
Q36a: Was Ministry of Lands responsive to your concen
Q36B
Q36b: please explain
Q37
Q37: If yes, how soon did they respond to your concern
Q38A
Q38a: How did they contact you?
Q39
Q39a: If you have not lodged a compalint with Lands, why not?
Q39B
Q39b: Other reason for not lodging a complaint with Lands
Q40
Q40: Do you have additional comments you would like to share with us for our eva
Total: 40
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