{"type":"survey","doc_desc":{"title":"metadata-zmb-threshold-jun13 -simple","idno":"DDI_ZMB_2009_MCC-TPE_v01_M","producers":[{"name":"Millennium Challenge Corporation","abbreviation":"MCC","affiliation":"","role":"Metadata Producer"}],"prod_date":"2014-03-28","version_statement":{"version":"Version 1.1 (March 2014). This version uses an updated metadata template.\nVersion 2.0 (April 2015). Edited version based on Version 01 (DDI-MCC-ZMB-threshold-2009-v1.1) that was done by Millennium Challenge Corporation.","version_notes":"National coverage"}},"study_desc":{"title_statement":{"idno":"ZMB_2009_MCC-TPE_v01_M","title":"Threshold Performance Evaluation 2009-2010","alt_title":"MCC-TPE 2009-10"},"authoring_entity":[{"name":"Erin Weiser","affiliation":""},{"name":"Rema Balasundaram","affiliation":""}],"production_statement":{"copyright":"Copyright 2012, Millennium Challenge Corporation.","funding_agencies":[{"name":"Millennium Challenge Corporation","abbreviation":"MCC","role":""}]},"distribution_statement":{"contact":[{"name":"Monitoring & Evaluation Division","affiliation":"Millennium Challenge Corporation","email":"impact-eval@mcc.gov","uri":""}]},"series_statement":{"series_name":"Independent Performance Evaluation"},"version_statement":{"version":"Raw data for internal use only","version_date":"2010"},"study_info":{"keywords":[{"keyword":"Anti-Corruption","uri":"","vocab":""},{"keyword":"Trade","uri":"","vocab":""}],"topics":[{"topic":"Anti-Corruption","vocab":"World Bank","uri":""},{"topic":"Trade","vocab":"World Bank","uri":""}],"abstract":"The MCC commissioned this ex post evaluation to provide an objective and rigorous assessment of the effectiveness and efficacy of ZTP activities. The evaluation team was asked to focus on whether activities were fully executed and resulted in intended, or unintended, outcomes; whether those results have proved sustainable; and to identify lessons learned. Data collection methodologies included key informant interviews, document review, and small-scale survey work.","coll_dates":[{"start":"2009","end":"2010","cycle":""}],"nation":[{"name":"Zambia","abbreviation":"ZMB"}],"geog_coverage":"National coverage","universe":"GRZ staff, implementing organizations and third-party donors","data_kind":"Sample survey data [ssd]"},"method":{"data_collection":{"data_collectors":[{"name":"RuralNet Associates Limited","abbreviation":"RuralNet","affiliation":""}],"sampling_procedure":"Baseline Survey: Face-to-Face interviews of recent clients identified from lists provided by the agency. \t\n\nEvaluation Survey: Randomly selected through an exit survey at each of the relevant customer service centers; CACP interviews were from a list provided by ZRA.","sampling_deviation":"The survey instruments and contact information of the surveyed firms was not included in the final report, making it impossible to conduct follow-up evaluations using the same methodology. For these reasons, it was not possible to replicate the baseline instrument for use in the evaluation, although questions were included on similar topics including time to receive completed certifications, perceptions relating to corruption, etc.","research_instrument":"1. Immigration Household Level Questionnaire\n2. PACRO Bulk Filer Questionnaire \n3. PACRO Firm Level Questionnaire \n4. Customs Accredited Client Questions","coll_situation":"Data collection methodologies included key informant interviews, document review, and small-scale survey work."}},"data_access":{"dataset_availability":{"access_place":"Millennium Challenge Corporation","access_place_uri":"http:\/\/data.mcc.gov\/evaluations\/index.php\/catalog\/72","original_archive":"Millennium Challenge Corporation\nhttp:\/\/data.mcc.gov\/evaluations\/index.php\/catalog\/72\nCost: None"},"dataset_use":{"conf_dec":[{"txt":"","required":"no","form_no":"","uri":""}],"contact":[{"name":"Monitoring & Evaluation Division","affiliation":"Millennium Challenge Corporation","email":"impact-eval@mcc.gov","uri":""}],"cit_req":"Balasundaram, Rema, and Erin Weiser. Zambia Threshold Program End-Term Evaluation Final Report. 2010.","disclaimer":"The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses."}}},"data_files":[{"file_id":"F1","file_name":"Immigration Household Data Set","description":null,"case_count":"35","var_count":"46","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F2","file_name":"Lands Bulk Filer Matrix","description":null,"case_count":"39","var_count":"6","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F3","file_name":"Lands Bulk Filer Question 6","description":null,"case_count":"43","var_count":"2","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F4","file_name":"Lands Bulk Filer","description":null,"case_count":"19","var_count":"34","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F5","file_name":"Lands Households Matrix","description":null,"case_count":"43","var_count":"6","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F6","file_name":"Lands Households Question 7","description":null,"case_count":"43","var_count":"3","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F7","file_name":"Lands Households","description":null,"case_count":"37","var_count":"40","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F8","file_name":"PACRO Bulk Filer Question 6","description":null,"case_count":"85","var_count":"3","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F9","file_name":"PACRO Bulk Filer","description":null,"case_count":"16","var_count":"34","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F10","file_name":"PACRO Firm level survey","description":null,"case_count":"40","var_count":"48","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F11","file_name":"PACRO Livingstone","description":null,"case_count":"15","var_count":"47","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F12","file_name":"ZRA CACP data set","description":null,"case_count":"9","var_count":"63","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F13","file_name":"ZRA firm level survey 26 March 2010 Question 8","description":null,"case_count":"61","var_count":"2","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null},{"file_id":"F14","file_name":"ZRA firm level survey 26 March 2010","description":null,"case_count":"30","var_count":"56","producer":null,"data_checks":null,"missing_data":null,"version":null,"notes":null}],"variables":[{"vid":"V1","name":"id","file_id":"F1","var_dcml":"0","var_intrvl":"contin","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent ID","var_val_range":[{"units":null,"min":"1","max":"35"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"},{"value":"1","type":"min"},{"value":"35","type":"max"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V2","name":"Q2","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"3","var_width":"1","var_rec_seg_no":"1","labl":"Q2a: Resident of","var_val_range":[{"units":null,"min":"1","max":"5"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka Province","stats":"30","type":"freq"},{"value":"2","labl":"Copperbelt Province","stats":"0","type":"freq"},{"value":"3","labl":"Central Province","stats":"3","type":"freq"},{"value":"4","labl":"Southern Province","stats":"1","type":"freq"},{"value":"5","labl":"Other","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V3","name":"Q3","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"4","var_end_pos":"4","var_width":"1","var_rec_seg_no":"1","labl":"Q3a: For your recent transaction with Immigration did you","var_val_range":[{"units":null,"min":"1","max":"6"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Apply in person (skip to Question 7)","stats":"28","type":"freq"},{"value":"2","labl":"Send an employee (skip to Question 7)","stats":"4","type":"freq"},{"value":"3","labl":"Hire a notary\/lawyer","stats":"0","type":"freq"},{"value":"4","labl":"Use an agent","stats":"1","type":"freq"},{"value":"5","labl":"Church representative","stats":"1","type":"freq"},{"value":"6","labl":"Workmate","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V4","name":"Q4","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"5","var_end_pos":"7","var_width":"3","var_rec_seg_no":"1","labl":"Q4a: If you used a notary or agent, what was your reason for not applying in per","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Notary\/lawyer is handling all aspects of application","stats":"0","type":"freq"},{"value":"2","labl":"It is too time consuming to apply myself","stats":"0","type":"freq"},{"value":"3","labl":"It is too confusing to apply myself (Unclear requirements)","stats":"1","type":"freq"},{"value":"4","labl":"I am new in the country","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"33","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q4a: If you used a notary or agent, what was your reason for not applying in person","fid":"F1"},{"vid":"V5","name":"Q5","file_id":"F1","var_intrvl":"discrete","var_start_pos":"8","var_end_pos":"69","var_width":"62","var_rec_seg_no":"1","labl":"Q5: If you selected \"too time consuming\" or \"too confusing\", please explain why","var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Long lines, Immigration staff seem reluctant to serve at times","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"34","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q5: If you selected \"too time consuming\" or \"too confusing\", please explain why you have this impression","fid":"F1"},{"vid":"V6","name":"Q6","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"70","var_end_pos":"72","var_width":"3","var_rec_seg_no":"1","labl":"Q6: How much did you pay the agent to conduct the transaction on your behalf (Kw","var_val_range":[{"units":null,"min":"777","max":"777"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"35","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q6: How much did you pay the agent to conduct the transaction on your behalf (Kwacha)","fid":"F1"},{"vid":"V7","name":"Q7","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"73","var_end_pos":"75","var_width":"3","var_rec_seg_no":"1","labl":"Q7a: Operations you completed recently with Immigration","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Request for extension of visa","stats":"13","type":"freq"},{"value":"2","labl":"Request for work permit","stats":"19","type":"freq"},{"value":"3","labl":"Other","stats":"0","type":"freq"},{"value":"4","labl":"Both request for work permit and extension of visa","stats":"1","type":"freq"},{"value":"5","labl":"Study permit","stats":"1","type":"freq"},{"value":"6","labl":"Renewal of passport","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V8","name":"Q8","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"76","var_end_pos":"77","var_width":"2","var_rec_seg_no":"1","labl":"Q8a: Source of information on how to apply","var_val_range":[{"units":null,"min":"1","max":"15"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at Immigration Customer  Service Centre","stats":"6","type":"freq"},{"value":"2","labl":"A desk officer at Immigration Customer Service Centre","stats":"9","type":"freq"},{"value":"3","labl":"The signed placards in the Immigration Customer Service off","stats":"1","type":"freq"},{"value":"4","labl":"Immigration's Website","stats":"5","type":"freq"},{"value":"5","labl":"My notary\/lawyer","stats":"0","type":"freq"},{"value":"6","labl":"My agent","stats":"0","type":"freq"},{"value":"7","labl":"Colleague","stats":"3","type":"freq"},{"value":"8","labl":"Relative\/church member","stats":"2","type":"freq"},{"value":"9","labl":"employee","stats":"1","type":"freq"},{"value":"10","labl":"Immigration","stats":"2","type":"freq"},{"value":"11","labl":"Employer","stats":"2","type":"freq"},{"value":"12","labl":"Brochures","stats":"1","type":"freq"},{"value":"13","labl":"Newspaper","stats":"1","type":"freq"},{"value":"14","labl":"Media","stats":"1","type":"freq"},{"value":"15","labl":"Customer Service Centre -Information desk & a desk officer","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V9","name":"Q9A","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"78","var_end_pos":"78","var_width":"1","var_rec_seg_no":"1","labl":"Q9a: Were the instructions clear","var_val_range":[{"units":null,"min":"1","max":"3"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"28","type":"freq"},{"value":"2","labl":"No","stats":"7","type":"freq"},{"value":"3","labl":"No opinion","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V10","name":"Q9B","file_id":"F1","var_intrvl":"discrete","var_start_pos":"79","var_end_pos":"170","var_width":"92","var_rec_seg_no":"1","labl":"Q9b: Please explain","var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"18","type":"freq"},{"value":"firmly clear(done before)","labl":null,"stats":"1","type":"freq"},{"value":"had someone to keep insisting on how to apply","labl":null,"stats":"1","type":"freq"},{"value":"not straight forward","labl":null,"stats":"2","type":"freq"},{"value":"officer explained step-by-step","labl":null,"stats":"1","type":"freq"},{"value":"procdure with zambian employers_ because it is extension of visa","labl":null,"stats":"1","type":"freq"},{"value":"procedure explained clearly","labl":null,"stats":"1","type":"freq"},{"value":"procedure not understood","labl":null,"stats":"1","type":"freq"},{"value":"procedured explained clearlyy staff","labl":null,"stats":"1","type":"freq"},{"value":"process not hang on the wall, no details at the reception","labl":null,"stats":"1","type":"freq"},{"value":"similar forms as when first applied","labl":null,"stats":"1","type":"freq"},{"value":"staff explained","labl":null,"stats":"1","type":"freq"},{"value":"straight forward","labl":null,"stats":"3","type":"freq"},{"value":"was required to submit police report but had not been told earlier","labl":null,"stats":"1","type":"freq"},{"value":"were told to do something else at the centre as compared to website(asked to write a letter)","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F1"},{"vid":"V11","name":"Q10A","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"171","var_end_pos":"171","var_width":"1","var_rec_seg_no":"1","labl":"Q10a: Did the instructions correspond to the actual process that was followed?","var_val_range":[{"units":null,"min":"1","max":"3"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"28","type":"freq"},{"value":"2","labl":"No","stats":"4","type":"freq"},{"value":"3","labl":"No opinion","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V12","name":"Q10B","file_id":"F1","var_intrvl":"discrete","var_start_pos":"172","var_end_pos":"221","var_width":"50","var_rec_seg_no":"1","labl":"Q10b: Please explain","var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"29","type":"freq"},{"value":"as had to come several times to submit information","labl":null,"stats":"1","type":"freq"},{"value":"no difficulties encountered","labl":null,"stats":"1","type":"freq"},{"value":"procedure seemed confusing","labl":null,"stats":"1","type":"freq"},{"value":"procedure was followed accordingly","labl":null,"stats":"1","type":"freq"},{"value":"process undertaken by employee","labl":null,"stats":"1","type":"freq"},{"value":"still in process","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F1"},{"vid":"V13","name":"Q11","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"222","var_end_pos":"224","var_width":"3","var_rec_seg_no":"1","labl":"Q11: How long did it take to complete your transaction with immigration (countin","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Same day","stats":"1","type":"freq"},{"value":"2","labl":"Less than a week","stats":"7","type":"freq"},{"value":"3","labl":"Less than 2 weeks","stats":"6","type":"freq"},{"value":"4","labl":"Less than 4 weeks","stats":"6","type":"freq"},{"value":"5","labl":"Over a month","stats":"10","type":"freq"},{"value":"6","labl":"Over 3 months","stats":"1","type":"freq"},{"value":"7","labl":"Over 6 months","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q11: How long did it take to complete your transaction with immigration (counting from time of lodging application to time of receiving completed document)?","fid":"F1"},{"vid":"V14","name":"Q12","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"225","var_end_pos":"227","var_width":"3","var_rec_seg_no":"1","labl":"Q12: Did this time correspond to the amount of time you were told it would take?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"21","type":"freq"},{"value":"2","labl":"No","stats":"10","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V15","name":"Q13","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"228","var_end_pos":"230","var_width":"3","var_rec_seg_no":"1","labl":"Q13: Number of days","var_val_range":[{"units":null,"min":"5","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"2","type":"freq"},{"value":"14","labl":null,"stats":"3","type":"freq"},{"value":"28","labl":null,"stats":"2","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"42","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"25","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V16","name":"Q14","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"231","var_end_pos":"233","var_width":"3","var_rec_seg_no":"1","labl":"Q14: Did the time you were told it would take correspond to the time in the Immi","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"9","type":"freq"},{"value":"2","labl":"Faster","stats":"2","type":"freq"},{"value":"3","labl":"Slower","stats":"4","type":"freq"},{"value":"4","labl":"Not aware of the Charter","stats":"18","type":"freq"},{"value":"777","labl":"N\/A","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q14: Did the time you were told it would take correspond to the time in the Immigration's customer service charter?","fid":"F1"},{"vid":"V17","name":"Q15","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"234","var_end_pos":"236","var_width":"3","var_rec_seg_no":"1","labl":"Q15: Did you have to make multiple visits to Immigration in order to check on th","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"21","type":"freq"},{"value":"2","labl":"No","stats":"11","type":"freq"},{"value":"3","labl":"N\/A (used an agent\/notary)","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q15: Did you have to make multiple visits to Immigration in order to check on the progress of your application or file additional paperwork?","fid":"F1"},{"vid":"V18","name":"Q16","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"237","var_end_pos":"239","var_width":"3","var_rec_seg_no":"1","labl":"Q16: If yes, how many visits in total did you make to Immigration before picking","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"2 to 3","stats":"11","type":"freq"},{"value":"2","labl":"4 to 5","stats":"9","type":"freq"},{"value":"3","labl":"More than 5","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q16: If yes, how many visits in total did you make to Immigration before picking up the completed application?","fid":"F1"},{"vid":"V19","name":"Q17","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"240","var_end_pos":"242","var_width":"3","var_rec_seg_no":"1","labl":"Q17: Were you at any point in the process, asked to meet a staff member in a pri","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"1","type":"freq"},{"value":"2","labl":"No","stats":"31","type":"freq"},{"value":"999","labl":"No response","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q17: Were you at any point in the process, asked to meet a staff member in a private office or away from the Customer Service Center?","fid":"F1"},{"vid":"V20","name":"Q18","file_id":"F1","var_intrvl":"discrete","var_start_pos":"243","var_end_pos":"287","var_width":"45","var_rec_seg_no":"1","labl":"Q18: If yes, please explain","var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"34","type":"freq"},{"value":"asked for more details regarding application.","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F1"},{"vid":"V21","name":"Q19","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"288","var_end_pos":"290","var_width":"3","var_rec_seg_no":"1","labl":"Q19: Did the amount you paid for your document(s) correspond to the written noti","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"22","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"3","type":"freq"},{"value":"999","labl":"No response","stats":"9","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q19: Did the amount you paid for your document(s) correspond to the written notices at the Immigration office?","fid":"F1"},{"vid":"V22","name":"Q20","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"291","var_end_pos":"293","var_width":"3","var_rec_seg_no":"1","labl":"Q20: If not, how much did you pay in kwacha?","var_val_range":[{"units":null,"min":"777","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"34","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V23","name":"Q21","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"294","var_end_pos":"294","var_width":"1","var_rec_seg_no":"1","labl":"Q21: How would you rate your experience at Immigration in terms of staff courtes","var_val_range":[{"units":null,"min":"1","max":"4"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"16","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"17","type":"freq"},{"value":"3","labl":"Poor","stats":"1","type":"freq"},{"value":"4","labl":"No opinion","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q21: How would you rate your experience at Immigration in terms of staff courtesy and knowledge?","fid":"F1"},{"vid":"V24","name":"Q22","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"295","var_end_pos":"295","var_width":"1","var_rec_seg_no":"1","labl":"Q22: How would you rate your experience at Immigration in terms of waiting time","var_val_range":[{"units":null,"min":"1","max":"4"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"8","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"21","type":"freq"},{"value":"3","labl":"Poor","stats":"6","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q22: How would you rate your experience at Immigration in terms of waiting time to be served?","fid":"F1"},{"vid":"V25","name":"Q23","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"296","var_end_pos":"298","var_width":"3","var_rec_seg_no":"1","labl":"Q23: How would you rate your experience at Immigration in terms of processing ti","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"12","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"13","type":"freq"},{"value":"3","labl":"Poor","stats":"7","type":"freq"},{"value":"4","labl":"No opinion","stats":"2","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q23: How would you rate your experience at Immigration in terms of processing time to obtain documents?","fid":"F1"},{"vid":"V26","name":"Q24","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"299","var_end_pos":"299","var_width":"1","var_rec_seg_no":"1","labl":"Q24: How would you rate your experience at Immigration in terms of the comfort o","var_val_range":[{"units":null,"min":"1","max":"4"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"17","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"15","type":"freq"},{"value":"3","labl":"Poor","stats":"2","type":"freq"},{"value":"4","labl":"No opinion","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q24: How would you rate your experience at Immigration in terms of the comfort of the Customer Service Center?","fid":"F1"},{"vid":"V27","name":"Q25A","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"300","var_end_pos":"300","var_width":"1","var_rec_seg_no":"1","labl":"Q25a: Some government offices have a poor reputation of requiring extra payment","var_val_range":[{"units":null,"min":"1","max":"5"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"A great deal","stats":"3","type":"freq"},{"value":"2","labl":"Sometimes","stats":"9","type":"freq"},{"value":"3","labl":"Never","stats":"1","type":"freq"},{"value":"4","labl":"No opinion","stats":"8","type":"freq"},{"value":"5","labl":"No","stats":"14","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q25a: Some government offices have a poor reputation of requiring extra payment (speed money) to obtain service. Do you think Immigration suffers from this problem?","fid":"F1"},{"vid":"V28","name":"Q25B","file_id":"F1","var_intrvl":"discrete","var_start_pos":"301","var_end_pos":"399","var_width":"99","var_rec_seg_no":"1","labl":"Q25b: Please explain","var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Haven't observed any malpractice","labl":null,"stats":"1","type":"freq"},{"value":"No explation","labl":null,"stats":"21","type":"freq"},{"value":"but if offered they can accept.","labl":null,"stats":"1","type":"freq"},{"value":"but knows they do","labl":null,"stats":"1","type":"freq"},{"value":"generally thats what happens","labl":null,"stats":"1","type":"freq"},{"value":"have no experience","labl":null,"stats":"1","type":"freq"},{"value":"have not observed any malpractice","labl":null,"stats":"1","type":"freq"},{"value":"never encountered it","labl":null,"stats":"1","type":"freq"},{"value":"never experienced it","labl":null,"stats":"3","type":"freq"},{"value":"rumour of how procedure is quicker if bribe is offered","labl":null,"stats":"1","type":"freq"},{"value":"some customers cant afford to wait 2 weeks to recieve their documents and as such they offer bribes","labl":null,"stats":"1","type":"freq"},{"value":"staff ignore client hence longer processes","labl":null,"stats":"1","type":"freq"},{"value":"visa given to people who are not supposed to own a visa","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F1"},{"vid":"V29","name":"Q26","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"400","var_end_pos":"400","var_width":"1","var_rec_seg_no":"1","labl":"Q26: Are you familiar with Immigration's Customer Service Charter","var_val_range":[{"units":null,"min":"1","max":"3"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"12","type":"freq"},{"value":"2","labl":"No","stats":"23","type":"freq"},{"value":"3","labl":"No opinion","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V30","name":"Q27","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"401","var_end_pos":"403","var_width":"3","var_rec_seg_no":"1","labl":"Q27: If yes, do you think the Charter has been helpful to you in better understa","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"11","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"3","labl":"No opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"23","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q27: If yes, do you think the Charter has been helpful to you in better understanding your rights as a client?","fid":"F1"},{"vid":"V31","name":"Q28","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"404","var_end_pos":"406","var_width":"3","var_rec_seg_no":"1","labl":"Q28: Was this the first time that you had applied at Immigration?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"12","type":"freq"},{"value":"2","labl":"No","stats":"23","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V32","name":"Q29","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"407","var_end_pos":"410","var_width":"4","var_rec_seg_no":"1","labl":"Q29: If you had applied at Immigration before, what year was this in?","var_val_range":[{"units":null,"min":"777","max":"2009"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No Response","stats":"1","type":"freq"},{"value":"1970","labl":null,"stats":"1","type":"freq"},{"value":"1996","labl":null,"stats":"1","type":"freq"},{"value":"1998","labl":null,"stats":"2","type":"freq"},{"value":"1999","labl":null,"stats":"1","type":"freq"},{"value":"2000","labl":null,"stats":"1","type":"freq"},{"value":"2001","labl":null,"stats":"2","type":"freq"},{"value":"2002","labl":null,"stats":"1","type":"freq"},{"value":"2003","labl":null,"stats":"1","type":"freq"},{"value":"2006","labl":null,"stats":"1","type":"freq"},{"value":"2007","labl":null,"stats":"1","type":"freq"},{"value":"2008","labl":null,"stats":"3","type":"freq"},{"value":"2009","labl":null,"stats":"7","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V33","name":"Q30","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"411","var_end_pos":"413","var_width":"3","var_rec_seg_no":"1","labl":"Q30: When you applied last time, did you hire an agent to file on your behalf?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"2","type":"freq"},{"value":"2","labl":"No","stats":"19","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No Response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V34","name":"Q31","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"414","var_end_pos":"416","var_width":"3","var_rec_seg_no":"1","labl":"Q31: If you had interacted with Immigration before, how would you compare the ti","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Faster","stats":"14","type":"freq"},{"value":"2","labl":"Slower","stats":"1","type":"freq"},{"value":"3","labl":"Same","stats":"8","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q31: If you had interacted with Immigration before, how would you compare the time it took to process your application on your recent visit compared with your first visit?","fid":"F1"},{"vid":"V35","name":"Q32","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"417","var_end_pos":"419","var_width":"3","var_rec_seg_no":"1","labl":"Q32: How would you compare the quality of customer care on your recent visit com","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"16","type":"freq"},{"value":"2","labl":"Worse","stats":"1","type":"freq"},{"value":"3","labl":"Same","stats":"6","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q32: How would you compare the quality of customer care on your recent visit compared with your first visit?","fid":"F1"},{"vid":"V36","name":"Q33","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"420","var_end_pos":"422","var_width":"3","var_rec_seg_no":"1","labl":"Q33a: How would you compare the level of corruption on your recent visit compare","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"9","type":"freq"},{"value":"2","labl":"Worse","stats":"1","type":"freq"},{"value":"3","labl":"Same","stats":"0","type":"freq"},{"value":"4","labl":"No opinion","stats":"13","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q33a: How would you compare the level of corruption on your recent visit compared with your first visit?","fid":"F1"},{"vid":"V37","name":"Q33B","file_id":"F1","var_intrvl":"discrete","var_start_pos":"423","var_end_pos":"492","var_width":"70","var_rec_seg_no":"1","labl":"Q33b: Please explain","var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"12","type":"freq"},{"value":"No explation","labl":null,"stats":"14","type":"freq"},{"value":"its hard to say","labl":null,"stats":"1","type":"freq"},{"value":"never encountered it but has heard","labl":null,"stats":"1","type":"freq"},{"value":"new staff and has improved","labl":null,"stats":"1","type":"freq"},{"value":"no corruption","labl":null,"stats":"3","type":"freq"},{"value":"no corruption observed","labl":null,"stats":"1","type":"freq"},{"value":"people obtaining work permits when they do not need to","labl":null,"stats":"1","type":"freq"},{"value":"previosly transactions where one-on-one but now there is transparency.","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F1"},{"vid":"V38","name":"Q34","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"493","var_end_pos":"495","var_width":"3","var_rec_seg_no":"1","labl":"Q34a: How to apply at Immigration","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"0","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"1","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"1","type":"freq"},{"value":"4","labl":"Brochures","stats":"4","type":"freq"},{"value":"5","labl":"Staff speaking at trade shows or business association events","stats":"1","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"No, never seen any public communications about Immigration","stats":"12","type":"freq"},{"value":"8","labl":"Customer care","stats":"3","type":"freq"},{"value":"9","labl":"Colleague","stats":"1","type":"freq"},{"value":"10","labl":"TV and Radio Annoucements + Website","stats":"1","type":"freq"},{"value":"11","labl":"TV and Radio Announcement","stats":"1","type":"freq"},{"value":"12","labl":"TV and Newspaper announcements","stats":"3","type":"freq"},{"value":"13","labl":"TV and Newspaper Announcements + Brochure","stats":"1","type":"freq"},{"value":"14","labl":"Radio and Newspaper Annoucements + Brochures","stats":"1","type":"freq"},{"value":"15","labl":"TV and Newspaper Announcements + Brochures","stats":"1","type":"freq"},{"value":"16","labl":"TV and Brochures","stats":"1","type":"freq"},{"value":"17","labl":"Newspaper and Brochures","stats":"1","type":"freq"},{"value":"18","labl":"Brochures and Website","stats":"1","type":"freq"},{"value":"19","labl":"Website\/internet","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V39","name":"Q35","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"496","var_end_pos":"498","var_width":"3","var_rec_seg_no":"1","labl":"Q35a: Contacted Immigration to complain (Amount of paperwork required as part of","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Amount of paperwork required as part of the application pro","stats":"0","type":"freq"},{"value":"2","labl":"Delays in service (Not receiving my document fast enough)","stats":"4","type":"freq"},{"value":"3","labl":"Unprofessional behavior by staff members","stats":"0","type":"freq"},{"value":"4","labl":"Demands for extra payment or \"speed money\"","stats":"0","type":"freq"},{"value":"5","labl":"More seroius criminal acts","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"4","type":"freq"},{"value":"7","labl":"No, I have never lodges a complaint with Immigration","stats":"27","type":"freq"},{"value":"8","labl":"High cost","stats":"0","type":"freq"},{"value":"9","labl":"Zambian embassy in Ethopia refused visa issued in Zambia","stats":"0","type":"freq"},{"value":"10","labl":"Deported people come back","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q35a: Contacted Immigration to complain (Amount of paperwork required as part of the application process)","fid":"F1"},{"vid":"V40","name":"Q36","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"499","var_end_pos":"501","var_width":"3","var_rec_seg_no":"1","labl":"Q36a: How did you lodge your complaint or suggestion? (Suggestion box at the off","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Suggestion box at the office","stats":"1","type":"freq"},{"value":"2","labl":"Spoke to a staff member","stats":"3","type":"freq"},{"value":"3","labl":"Wrote a letter to management","stats":"1","type":"freq"},{"value":"4","labl":"Called the immigration office","stats":"2","type":"freq"},{"value":"5","labl":"Logged a complaint at the Anti-Corruption Commission","stats":"0","type":"freq"},{"value":"6","labl":"Lodged a complaint at the Advocacy Legal Advice Centre","stats":"0","type":"freq"},{"value":"7","labl":"Other","stats":"0","type":"freq"},{"value":"8","labl":"Suggestion Box at the office","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"27","type":"freq"},{"value":"999","labl":"N\/A","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q36a: How did you lodge your complaint or suggestion? (Suggestion box at the office )","fid":"F1"},{"vid":"V41","name":"Q37A","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"502","var_end_pos":"504","var_width":"3","var_rec_seg_no":"1","labl":"Q37a: Was Immigration responsive to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"4","type":"freq"},{"value":"2","labl":"No","stats":"4","type":"freq"},{"value":"777","labl":"N\/A","stats":"27","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V42","name":"Q37B","file_id":"F1","var_intrvl":"discrete","var_start_pos":"505","var_end_pos":"551","var_width":"47","var_rec_seg_no":"1","labl":"Q37b: Please explain","var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"27","type":"freq"},{"value":"No explaination","labl":null,"stats":"5","type":"freq"},{"value":"an officer said the concern would be addressed","labl":null,"stats":"1","type":"freq"},{"value":"never replied to the letter.","labl":null,"stats":"1","type":"freq"},{"value":"said they would consider and take the matter up","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F1"},{"vid":"V43","name":"Q38","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"552","var_end_pos":"554","var_width":"3","var_rec_seg_no":"1","labl":"Q38: If yes, how soon did they respond to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Within a week","stats":"2","type":"freq"},{"value":"2","labl":"Within a month","stats":"0","type":"freq"},{"value":"3","labl":"More than a month","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"31","type":"freq"},{"value":"999","labl":"No Response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V44","name":"Q39","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"555","var_end_pos":"557","var_width":"3","var_rec_seg_no":"1","labl":"Q39a: How did they contact you?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Called your office","stats":"0","type":"freq"},{"value":"2","labl":"Wrote a letter to you","stats":"0","type":"freq"},{"value":"3","labl":"Spoke to you","stats":"2","type":"freq"},{"value":"4","labl":"Didn't contact me but I saw improvement","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"31","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V45","name":"Q40","file_id":"F1","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"558","var_end_pos":"560","var_width":"3","var_rec_seg_no":"1","labl":"Q40a: If you have not lodged a complaint with Immigration, why not?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"35","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"I am satisfied with their service\/No reason to complain","stats":"20","type":"freq"},{"value":"2","labl":"I do not believe they will respond","stats":"2","type":"freq"},{"value":"3","labl":"I am too busy","stats":"1","type":"freq"},{"value":"4","labl":"I am concerned about possible repercussions","stats":"2","type":"freq"},{"value":"5","labl":"Very little is done, therefore frustrating","stats":"2","type":"freq"},{"value":"6","labl":"Not necessary","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"8","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F1"},{"vid":"V46","name":"Q41","file_id":"F1","var_intrvl":"discrete","var_start_pos":"561","var_end_pos":"764","var_width":"204","var_rec_seg_no":"1","labl":"Q41: Do you have additional comments you would like to share with us for our eva","var_sumstat":[{"value":"34","type":"vald"}],"var_catgry":[{"value":"concessionary fees for africans and no segregation in service between blacks and non blacks","labl":null,"stats":"1","type":"freq"},{"value":"good customer care","labl":null,"stats":"1","type":"freq"},{"value":"if they could expand car park or change premises as too small","labl":null,"stats":"1","type":"freq"},{"value":"immigration department respects people and disseminates information well","labl":null,"stats":"1","type":"freq"},{"value":"improve on wating time, need bigger service centre","labl":null,"stats":"1","type":"freq"},{"value":"improve staff courtesy","labl":null,"stats":"1","type":"freq"},{"value":"improve staff courtesy, increase transparency","labl":null,"stats":"1","type":"freq"},{"value":"instructions not clear of which staff does which work? no sign posts e.g desk 1 stamping passports. still waiting for my visa","labl":null,"stats":"1","type":"freq"},{"value":"members of staff should be polite and should show more infoemation on the wall","labl":null,"stats":"1","type":"freq"},{"value":"need bigger service centre, build more service centres in city","labl":null,"stats":"1","type":"freq"},{"value":"no comment","labl":null,"stats":"3","type":"freq"},{"value":"no comment.","labl":null,"stats":"1","type":"freq"},{"value":"no, happy that everything is alright as no corruption from both clients and officers","labl":null,"stats":"1","type":"freq"},{"value":"none","labl":null,"stats":"6","type":"freq"},{"value":"not qualified personel given work permit,equal rights for men and women","labl":null,"stats":"1","type":"freq"},{"value":"procedure need changes as currently costly and time consuming","labl":null,"stats":"1","type":"freq"},{"value":"procedure need to be sped up to avopid long queues","labl":null,"stats":"1","type":"freq"},{"value":"procedure time consuming as clients have to wait for too long","labl":null,"stats":"1","type":"freq"},{"value":"results should be publicised in order for real change to take place","labl":null,"stats":"1","type":"freq"},{"value":"serve their customers well but the members of staff are not punctual.","labl":null,"stats":"1","type":"freq"},{"value":"should abide by the charter e.g if the charter says 2months it should not take 6months","labl":null,"stats":"1","type":"freq"},{"value":"there has been improvement","labl":null,"stats":"1","type":"freq"},{"value":"there has been improvement in service","labl":null,"stats":"1","type":"freq"},{"value":"there is improvement in service. staff members are welcoming","labl":null,"stats":"1","type":"freq"},{"value":"website information does not correspond with the actual information at the centre. officers should all have knowledge of visa requirements. public awareness information neede before submitting application","labl":null,"stats":"1","type":"freq"},{"value":"when extension of visa or work permit they could just stamp in your passport than waiting for 30days again. you dont need to come back as if it is for the first time","labl":null,"stats":"1","type":"freq"},{"value":"work permit expensive for refugees","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q41: Do you have additional comments you would like to share with us for our evaluation? Explainn","fid":"F1"},{"vid":"V47","name":"respndid","file_id":"F2","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent id","var_val_range":[{"units":null,"min":"1","max":"19"}],"var_sumstat":[{"value":"39","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"2","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"2","type":"freq"},{"value":"6","labl":null,"stats":"5","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"8","labl":null,"stats":"1","type":"freq"},{"value":"9","labl":null,"stats":"3","type":"freq"},{"value":"10","labl":null,"stats":"2","type":"freq"},{"value":"11","labl":null,"stats":"2","type":"freq"},{"value":"12","labl":null,"stats":"5","type":"freq"},{"value":"13","labl":null,"stats":"4","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"15","labl":null,"stats":"1","type":"freq"},{"value":"16","labl":null,"stats":"1","type":"freq"},{"value":"17","labl":null,"stats":"1","type":"freq"},{"value":"18","labl":null,"stats":"1","type":"freq"},{"value":"19","labl":null,"stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F2"},{"vid":"V48","name":"Q8TRANS","file_id":"F2","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"4","var_width":"2","var_rec_seg_no":"1","labl":"Q8a: Type of transactions","var_val_range":[{"units":null,"min":"1","max":"14"}],"var_sumstat":[{"value":"39","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Transfer of Land Title","stats":"14","type":"freq"},{"value":"2","labl":"Recording of Deed","stats":"3","type":"freq"},{"value":"3","labl":"Land origination Deed","stats":"1","type":"freq"},{"value":"4","labl":"Registrating Land Title","stats":"3","type":"freq"},{"value":"5","labl":"Payment of Property Tax","stats":"1","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"Registering Land Deed","stats":"3","type":"freq"},{"value":"8","labl":"Obtaining consent","stats":"4","type":"freq"},{"value":"9","labl":"Deed of gifts","stats":"1","type":"freq"},{"value":"10","labl":"Mortgages","stats":"5","type":"freq"},{"value":"11","labl":"Discharges","stats":"1","type":"freq"},{"value":"12","labl":"Properly transfer tax","stats":"2","type":"freq"},{"value":"13","labl":"Search","stats":"0","type":"freq"},{"value":"14","labl":"Conveyancing","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F2"},{"vid":"V49","name":"days","file_id":"F2","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"5","var_end_pos":"7","var_width":"3","var_rec_seg_no":"1","labl":"Q8c: How long did it take to complete your transactionwith Lands or how long hav","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"39","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"1 Month","stats":"10","type":"freq"},{"value":"2","labl":"1 - 3 Months","stats":"14","type":"freq"},{"value":"3","labl":"4 - 6 Months","stats":"1","type":"freq"},{"value":"4","labl":"7 - 11 Months","stats":"1","type":"freq"},{"value":"5","labl":"1 - 3 Years","stats":"6","type":"freq"},{"value":"6","labl":"Over 3 years","stats":"1","type":"freq"},{"value":"7","labl":"Not completed","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"5","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q8c: How long did it take to complete your transactionwith Lands or how long have you been waiting on your case","fid":"F2"},{"vid":"V50","name":"Q9","file_id":"F2","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"8","var_end_pos":"10","var_width":"3","var_rec_seg_no":"1","labl":"Q9: Did this correspond to the amount of time you were told it would take","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"39","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"4","type":"freq"},{"value":"2","labl":"No","stats":"31","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F2"},{"vid":"V51","name":"Q10","file_id":"F2","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"11","var_end_pos":"13","var_width":"3","var_rec_seg_no":"1","labl":"Q10: If not, how many days were you told it would take","var_val_range":[{"units":null,"min":"0","max":"999"}],"var_sumstat":[{"value":"39","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"0","labl":null,"stats":"5","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"11","type":"freq"},{"value":"14","labl":null,"stats":"8","type":"freq"},{"value":"21","labl":null,"stats":"5","type":"freq"},{"value":"28","labl":null,"stats":"2","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"90","labl":null,"stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F2"},{"vid":"V52","name":"Q11","file_id":"F2","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"14","var_end_pos":"16","var_width":"3","var_rec_seg_no":"1","labl":"Q11: Did the time you were told it would take correspond to the time in the Mini","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"39","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"5","type":"freq"},{"value":"2","labl":"Faster","stats":"0","type":"freq"},{"value":"3","labl":"Slower","stats":"24","type":"freq"},{"value":"4","labl":"Not aware of charter","stats":"6","type":"freq"},{"value":"999","labl":"No response","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q11: Did the time you were told it would take correspond to the time in the Ministry of Lands' customer service charter","fid":"F2"},{"vid":"V53","name":"respndid","file_id":"F3","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent Id","var_val_range":[{"units":null,"min":"1","max":"19"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"1","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"6","labl":null,"stats":"5","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"8","labl":null,"stats":"1","type":"freq"},{"value":"9","labl":null,"stats":"4","type":"freq"},{"value":"10","labl":null,"stats":"2","type":"freq"},{"value":"11","labl":null,"stats":"2","type":"freq"},{"value":"12","labl":null,"stats":"5","type":"freq"},{"value":"13","labl":null,"stats":"5","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"15","labl":null,"stats":"1","type":"freq"},{"value":"16","labl":null,"stats":"1","type":"freq"},{"value":"17","labl":null,"stats":"1","type":"freq"},{"value":"18","labl":null,"stats":"4","type":"freq"},{"value":"19","labl":null,"stats":"5","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F3"},{"vid":"V54","name":"Q6A","file_id":"F3","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"5","var_width":"3","var_rec_seg_no":"1","labl":"Q6a: What kind of transactions are you mostly hired for","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Transfer","stats":"9","type":"freq"},{"value":"2","labl":"Registering Land Deed","stats":"6","type":"freq"},{"value":"3","labl":"Registering Land Title","stats":"8","type":"freq"},{"value":"4","labl":"Transfer of Land Deed","stats":"6","type":"freq"},{"value":"5","labl":"Conveyance","stats":"8","type":"freq"},{"value":"6","labl":"Payment of Property Tax","stats":"1","type":"freq"},{"value":"7","labl":"Property transfer tax valuation","stats":"1","type":"freq"},{"value":"8","labl":"Conveyancing transfer and mortages","stats":"1","type":"freq"},{"value":"9","labl":"Consent of letters and mortages","stats":"1","type":"freq"},{"value":"10","labl":"Mortages","stats":"0","type":"freq"},{"value":"11","labl":"Obtaining Consent","stats":"1","type":"freq"},{"value":"12","labl":"Mortages and discharges","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F3"},{"vid":"V55","name":"respndid","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent Id","var_val_range":[{"units":null,"min":"1","max":"19"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"1","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"6","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"8","labl":null,"stats":"1","type":"freq"},{"value":"9","labl":null,"stats":"1","type":"freq"},{"value":"10","labl":null,"stats":"1","type":"freq"},{"value":"11","labl":null,"stats":"1","type":"freq"},{"value":"12","labl":null,"stats":"1","type":"freq"},{"value":"13","labl":null,"stats":"1","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"15","labl":null,"stats":"1","type":"freq"},{"value":"16","labl":null,"stats":"1","type":"freq"},{"value":"17","labl":null,"stats":"1","type":"freq"},{"value":"18","labl":null,"stats":"1","type":"freq"},{"value":"19","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V56","name":"Q2","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"5","var_width":"3","var_rec_seg_no":"1","labl":"Q2: How many years has your company been in operation","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Less than 3 years","stats":"2","type":"freq"},{"value":"2","labl":"4 - 10 years","stats":"4","type":"freq"},{"value":"3","labl":"More than 10 years","stats":"11","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V57","name":"Q3","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"6","var_end_pos":"8","var_width":"3","var_rec_seg_no":"1","labl":"Q3: Are your clients mostly","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Individuals\/households","stats":"1","type":"freq"},{"value":"2","labl":"Companies\/Investors","stats":"2","type":"freq"},{"value":"3","labl":"Both","stats":"14","type":"freq"},{"value":"4","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V58","name":"Q4A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"9","var_end_pos":"11","var_width":"3","var_rec_seg_no":"1","labl":"Q4: Are your clients mostly locates in","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka province","stats":"7","type":"freq"},{"value":"2","labl":"Copperbelt province","stats":"0","type":"freq"},{"value":"3","labl":"Central province","stats":"0","type":"freq"},{"value":"4","labl":"Southern Province","stats":"1","type":"freq"},{"value":"5","labl":"Eastern and Western Province","stats":"1","type":"freq"},{"value":"6","labl":"Lusaka and Copperbelt Province","stats":"2","type":"freq"},{"value":"7","labl":"Whole Country","stats":"3","type":"freq"},{"value":"8","labl":"Lusaka, Copperbelt and Southern Province","stats":"2","type":"freq"},{"value":"9","labl":"Lusaka, Copperbelt, Central and Southern","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V59","name":"Q5","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"12","var_end_pos":"15","var_width":"4","var_rec_seg_no":"1","labl":"Q5: What is the total number of cases lodged in per month","var_val_range":[{"units":null,"min":"2","max":"1000"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"3","type":"freq"},{"value":"5","labl":null,"stats":"2","type":"freq"},{"value":"10","labl":null,"stats":"3","type":"freq"},{"value":"20","labl":null,"stats":"3","type":"freq"},{"value":"24","labl":null,"stats":"1","type":"freq"},{"value":"40","labl":null,"stats":"1","type":"freq"},{"value":"60","labl":null,"stats":"1","type":"freq"},{"value":"200","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't Know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"},{"value":"1000","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V60","name":"Q7","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"16","var_end_pos":"18","var_width":"3","var_rec_seg_no":"1","labl":"Q7: Do you mostly apply","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"in person","stats":"0","type":"freq"},{"value":"2","labl":"send an employee","stats":"17","type":"freq"},{"value":"3","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No Response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V61","name":"Q12","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"19","var_end_pos":"21","var_width":"3","var_rec_seg_no":"1","labl":"Q12: Do you or your staff members have to make multiple visits to Lands in order","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"18","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No Response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q12: Do you or your staff members have to make multiple visits to Lands in order to check on the progress of your application or file additional paperwork","fid":"F4"},{"vid":"V62","name":"Q13A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"22","var_end_pos":"24","var_width":"3","var_rec_seg_no":"1","labl":"Q13a: If yes, on average how many visits in total did you or your staff have to","var_val_range":[{"units":null,"min":"2","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":"Dont know","stats":"8","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"12","labl":null,"stats":"1","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"60","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"5","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q13a: If yes, on average how many visits in total did you or your staff have to make before your certificate is ready (Transfer of Land Title)","fid":"F4"},{"vid":"V63","name":"Q13B","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"25","var_end_pos":"27","var_width":"3","var_rec_seg_no":"1","labl":"Q13b: If yes, on average how many visits in total did you or your staff have to","var_val_range":[{"units":null,"min":"4","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"4","labl":"Dont know","stats":"0","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"18","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q13b: If yes, on average how many visits in total did you or your staff have to make before your certificate is ready (Registering Land Deed)","fid":"F4"},{"vid":"V64","name":"Q13C","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"28","var_end_pos":"30","var_width":"3","var_rec_seg_no":"1","labl":"Q13c: If yes, on average how many visits in total did you or your staff have to","var_val_range":[{"units":null,"min":"4","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"4","labl":"Dont know","stats":"0","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"18","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q13c: If yes, on average how many visits in total did you or your staff have to make before your certificate is ready (Registering Land Title)","fid":"F4"},{"vid":"V65","name":"Q14","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"31","var_end_pos":"33","var_width":"3","var_rec_seg_no":"1","labl":"Q14: Are you able to handle your transaction through the Customer Service Centre","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Only go to Customer Service Centre","stats":"6","type":"freq"},{"value":"2","labl":"Only through appointment","stats":"1","type":"freq"},{"value":"3","labl":"Both Customer Service Centre and through private appointment","stats":"10","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q14: Are you able to handle your transaction through the Customer Service Centre or do you still make appointments to see Registry","fid":"F4"},{"vid":"V66","name":"Q15","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"34","var_end_pos":"36","var_width":"3","var_rec_seg_no":"1","labl":"Q15: Is your company ever asked for extra money to speed up\/expedite the registr","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"2","type":"freq"},{"value":"2","labl":"No","stats":"15","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q15: Is your company ever asked for extra money to speed up\/expedite the registration?","fid":"F4"},{"vid":"V67","name":"Q16A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"37","var_end_pos":"39","var_width":"3","var_rec_seg_no":"1","labl":"Q16a: Some government offices have a poor reputation of requiring tips or bribes","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes, a common problem","stats":"8","type":"freq"},{"value":"2","labl":"Yes, but only sometimes","stats":"2","type":"freq"},{"value":"3","labl":"Yes, but very rarely","stats":"0","type":"freq"},{"value":"4","labl":"No, this doesn't happen","stats":"3","type":"freq"},{"value":"5","labl":"Decline to reply","stats":"6","type":"freq"},{"value":"777","labl":"No response","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q16a: Some government offices have a poor reputation of requiring tips or bribes to obtain service. Is this a problem at Ministry of Lands","fid":"F4"},{"vid":"V68","name":"Q16B","file_id":"F4","var_intrvl":"discrete","var_start_pos":"40","var_end_pos":"139","var_width":"100","var_rec_seg_no":"1","labl":"Q16b: Comments regarding a poor reputation of requiring tips or bribes to obtain","var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Heard about it form others but not experienced it as we go in individual capacities.  fellow governm","labl":null,"stats":"1","type":"freq"},{"value":"No comments","labl":null,"stats":"7","type":"freq"},{"value":"People want to complete their transactions as soon as possibl, and are thus willing to pay bribes","labl":null,"stats":"1","type":"freq"},{"value":"heard from others and you can tell","labl":null,"stats":"1","type":"freq"},{"value":"no of experience of such","labl":null,"stats":"1","type":"freq"},{"value":"not experienced it","labl":null,"stats":"2","type":"freq"},{"value":"not in person","labl":null,"stats":"1","type":"freq"},{"value":"setting up centre was good but implementation of procedures poor as you have to chase documents","labl":null,"stats":"1","type":"freq"},{"value":"some firms fhave established corrupt relationships with lands and are able to process transaction ve","labl":null,"stats":"1","type":"freq"},{"value":"sometimes you have to bribe them","labl":null,"stats":"1","type":"freq"},{"value":"suspects so even if it hasn't happened to him, apart from deliberate delay","labl":null,"stats":"1","type":"freq"},{"value":"thinks it happens but has never experience it","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q16b: Comments regarding a poor reputation of requiring tips or bribes to obtain service","fid":"F4"},{"vid":"V69","name":"Q17","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"140","var_end_pos":"142","var_width":"3","var_rec_seg_no":"1","labl":"Q17: Are you familiar with Ministry of Land's Customer Service Charter","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"11","type":"freq"},{"value":"2","labl":"No","stats":"8","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V70","name":"Q18","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"143","var_end_pos":"145","var_width":"3","var_rec_seg_no":"1","labl":"Q18: If yes, do you think the Charter has been helpful to you in better understa","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"9","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"3","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"8","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q18: If yes, do you think the Charter has been helpful to you in better understanding your ights as a clients?","fid":"F4"},{"vid":"V71","name":"Q19","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"146","var_end_pos":"148","var_width":"3","var_rec_seg_no":"1","labl":"Q19a: How would you compare the time it takes to process applications now with b","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Much Faster","stats":"1","type":"freq"},{"value":"2","labl":"Slightly Faster","stats":"6","type":"freq"},{"value":"3","labl":"Much Slower","stats":"3","type":"freq"},{"value":"4","labl":"Slightly Slower","stats":"1","type":"freq"},{"value":"5","labl":"Same","stats":"5","type":"freq"},{"value":"6","labl":"No opinion","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q19a: How would you compare the time it takes to process applications now with before the changes","fid":"F4"},{"vid":"V72","name":"Q19B","file_id":"F4","var_intrvl":"discrete","var_start_pos":"149","var_end_pos":"205","var_width":"57","var_rec_seg_no":"1","labl":"Q19b: Comments regarding the time it takes to process applications","var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No comments","labl":null,"stats":"16","type":"freq"},{"value":"in 2008 there were four registrars now there are only two","labl":null,"stats":"1","type":"freq"},{"value":"the delay that was there then is still there now","labl":null,"stats":"1","type":"freq"},{"value":"there is improvement","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F4"},{"vid":"V73","name":"Q20A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"206","var_end_pos":"208","var_width":"3","var_rec_seg_no":"1","labl":"Q20a: How would you compare the quality of customer care now with before the cha","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Much better","stats":"3","type":"freq"},{"value":"2","labl":"Slightly better","stats":"9","type":"freq"},{"value":"3","labl":"Much worse","stats":"1","type":"freq"},{"value":"4","labl":"Slightly worse","stats":"0","type":"freq"},{"value":"5","labl":"Same","stats":"3","type":"freq"},{"value":"6","labl":"No opinion","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q20a: How would you compare the quality of customer care now with before the changes?","fid":"F4"},{"vid":"V74","name":"Q20B","file_id":"F4","var_intrvl":"discrete","var_start_pos":"209","var_end_pos":"290","var_width":"82","var_rec_seg_no":"1","labl":"Q20b: Comments regarding the quality of customer care","var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No comments","labl":null,"stats":"15","type":"freq"},{"value":"collecting of documents is better organised","labl":null,"stats":"1","type":"freq"},{"value":"little changes such as consent and  lodging of documents. not bad","labl":null,"stats":"1","type":"freq"},{"value":"though difficult to follow up an application as no staff is personally responsible","labl":null,"stats":"1","type":"freq"},{"value":"usually there isn't anyone at counters to attend to clients","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F4"},{"vid":"V75","name":"Q21A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"291","var_end_pos":"293","var_width":"3","var_rec_seg_no":"1","labl":"Q21a: How would you compare the level of corruption now with before the changes","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Much better","stats":"1","type":"freq"},{"value":"2","labl":"Slightly better","stats":"2","type":"freq"},{"value":"3","labl":"Much worse","stats":"0","type":"freq"},{"value":"4","labl":"Slightly worse","stats":"0","type":"freq"},{"value":"5","labl":"Same","stats":"1","type":"freq"},{"value":"6","labl":"No opinion","stats":"14","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V76","name":"Q21B","file_id":"F4","var_intrvl":"discrete","var_start_pos":"294","var_end_pos":"355","var_width":"62","var_rec_seg_no":"1","labl":"Q21b: Please explain","var_sumstat":[{"value":"18","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"8","type":"freq"},{"value":"delayed tactics entail indirect way for asking for speed money","labl":null,"stats":"1","type":"freq"},{"value":"doesn't believe in corruption as it is subjective to him","labl":null,"stats":"1","type":"freq"},{"value":"had to determine as corruption takes place behind closed doors","labl":null,"stats":"1","type":"freq"},{"value":"just heard from others. no personal experience","labl":null,"stats":"1","type":"freq"},{"value":"no experience of such","labl":null,"stats":"1","type":"freq"},{"value":"not been involved or caught up with anybody","labl":null,"stats":"1","type":"freq"},{"value":"not experienced it","labl":null,"stats":"1","type":"freq"},{"value":"not experinced it","labl":null,"stats":"1","type":"freq"},{"value":"not seen it in person","labl":null,"stats":"1","type":"freq"},{"value":"people are scared since late president mwanawasa's era","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F4"},{"vid":"V77","name":"Q22A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"356","var_end_pos":"358","var_width":"3","var_rec_seg_no":"1","labl":"Q22a: Overall, would you say that dealing with Ministry of Lands now is","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Much better","stats":"3","type":"freq"},{"value":"2","labl":"Slightly better","stats":"8","type":"freq"},{"value":"3","labl":"Much worse","stats":"5","type":"freq"},{"value":"4","labl":"Slightly worse","stats":"1","type":"freq"},{"value":"5","labl":"Same","stats":"0","type":"freq"},{"value":"6","labl":"No opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V78","name":"Q22B","file_id":"F4","var_intrvl":"discrete","var_start_pos":"359","var_end_pos":"435","var_width":"77","var_rec_seg_no":"1","labl":"Q22b: Comments regarding dealing with MInistry of Lands","var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"2010 has ben worse","labl":null,"stats":"1","type":"freq"},{"value":"No explaination","labl":null,"stats":"12","type":"freq"},{"value":"appointments are still defered","labl":null,"stats":"1","type":"freq"},{"value":"for locating documents it is much better","labl":null,"stats":"1","type":"freq"},{"value":"leaves much to be desired","labl":null,"stats":"1","type":"freq"},{"value":"less man power. there are less registrars, more of them would be much better.","labl":null,"stats":"1","type":"freq"},{"value":"loss of files is less common","labl":null,"stats":"1","type":"freq"},{"value":"we can sit down and explanation of what we can do are given by desk officers","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F4"},{"vid":"V79","name":"Q23","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"436","var_end_pos":"438","var_width":"3","var_rec_seg_no":"1","labl":"Q23: Have you ever contacte Lands with a complaint?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"7","type":"freq"},{"value":"2","labl":"No","stats":"12","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V80","name":"Q24A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"439","var_end_pos":"441","var_width":"3","var_rec_seg_no":"1","labl":"Q24a: If you have not lodged a complaint with Lands, why not","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"I am satisfied with their service\/No reason to complain","stats":"1","type":"freq"},{"value":"2","labl":"I do not believe they will respond","stats":"2","type":"freq"},{"value":"3","labl":"I am too busy","stats":"1","type":"freq"},{"value":"4","labl":"I don't want trouble with them","stats":"1","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"6","labl":"I don't want trouble with them and I am giving them time","stats":"1","type":"freq"},{"value":"7","labl":"They are the same people","stats":"1","type":"freq"},{"value":"8","labl":"Complaints not responded to on time","stats":"1","type":"freq"},{"value":"9","labl":"Usually verbal complaint is responded to","stats":"1","type":"freq"},{"value":"10","labl":"Staff are defensive of poor quality of service delivery","stats":"1","type":"freq"},{"value":"11","labl":"Recently registered","stats":"1","type":"freq"},{"value":"12","labl":"Don't know where to go","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"7","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V81","name":"Q25","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"442","var_end_pos":"444","var_width":"3","var_rec_seg_no":"1","labl":"Q25a: If yes, what was your complaint about","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Amount of paperwork required as part of the application proc","stats":"0","type":"freq"},{"value":"2","labl":"Delays in gettig certificates","stats":"5","type":"freq"},{"value":"3","labl":"Unprofessional behaviour by staff members","stats":"0","type":"freq"},{"value":"4","labl":"Demands for extra payment or \"speed money\"","stats":"0","type":"freq"},{"value":"5","labl":"More serious criminal acts","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"1","type":"freq"},{"value":"7","labl":"Delays in getting certificates + unprofessional behaviour","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V82","name":"Q25B","file_id":"F4","var_intrvl":"discrete","var_start_pos":"445","var_end_pos":"488","var_width":"44","var_rec_seg_no":"1","labl":"Q25b: Specify the other complaint","var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"18","type":"freq"},{"value":"someone obtained land title for their client","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F4"},{"vid":"V83","name":"Q26A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"489","var_end_pos":"491","var_width":"3","var_rec_seg_no":"1","labl":"Q26a: How did you lodge your complaint or suggestion?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Suggestion Box at the customer Service Centre","stats":"0","type":"freq"},{"value":"2","labl":"Spoke to a staff member","stats":"5","type":"freq"},{"value":"3","labl":"Wrote a letter to Lands management","stats":"1","type":"freq"},{"value":"4","labl":"Called Lands management","stats":"0","type":"freq"},{"value":"5","labl":"Contacted the Lands Integrity Committe","stats":"0","type":"freq"},{"value":"6","labl":"Contacted the Anti Corruption Committee","stats":"0","type":"freq"},{"value":"7","labl":"Contacted the ALAC","stats":"0","type":"freq"},{"value":"8","labl":"Other","stats":"0","type":"freq"},{"value":"9","labl":"Wrote a letter and called lands management","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V84","name":"Q27A","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"492","var_end_pos":"494","var_width":"3","var_rec_seg_no":"1","labl":"Q27a: Was Lands responsive to your concern","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"5","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No Response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V85","name":"Q27B","file_id":"F4","var_intrvl":"discrete","var_start_pos":"495","var_end_pos":"556","var_width":"62","var_rec_seg_no":"1","labl":"Q27b: Comment","var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Concern was shown but lower ranked staff cannot effect change","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"12","type":"freq"},{"value":"No comments","labl":null,"stats":"4","type":"freq"},{"value":"had a meeting with them and was directed on how to go about it","labl":null,"stats":"1","type":"freq"},{"value":"they just say they are working on it, but they put it aside","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F4"},{"vid":"V86","name":"Q28","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"557","var_end_pos":"559","var_width":"3","var_rec_seg_no":"1","labl":"Q28: If yes, how soon did they respond to your concern","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Same day","stats":"2","type":"freq"},{"value":"2","labl":"Within a week","stats":"3","type":"freq"},{"value":"3","labl":"Within a month","stats":"0","type":"freq"},{"value":"4","labl":"More than a month","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V87","name":"Q29","file_id":"F4","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"560","var_end_pos":"562","var_width":"3","var_rec_seg_no":"1","labl":"Q29: How did they contact you?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"19","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Called your office","stats":"2","type":"freq"},{"value":"2","labl":"Wrote a letter to you","stats":"1","type":"freq"},{"value":"3","labl":"Spoke to you","stats":"2","type":"freq"},{"value":"4","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F4"},{"vid":"V88","name":"Q30","file_id":"F4","var_intrvl":"discrete","var_start_pos":"563","var_end_pos":"719","var_width":"157","var_rec_seg_no":"1","labl":"Q30: Do you have additional comments you would like to share with us for evaluat","var_sumstat":[{"value":"19","type":"vald"}],"var_catgry":[{"value":"Commisioner is worst culprit- Is lazy thus lower offices are incapacitated. System is blocked from the top proliferates corruption","labl":null,"stats":"1","type":"freq"},{"value":"Decentralise and improve on service delivery","labl":null,"stats":"1","type":"freq"},{"value":"abrupt staff transfers. staff are the problem and not the computers","labl":null,"stats":"1","type":"freq"},{"value":"increase the number of registrars as if not in the office, there isn't anyone to handle documents","labl":null,"stats":"1","type":"freq"},{"value":"land intake has long queues.  decentralisation will help","labl":null,"stats":"1","type":"freq"},{"value":"more man power needed for example registrars","labl":null,"stats":"1","type":"freq"},{"value":"no comment","labl":null,"stats":"3","type":"freq"},{"value":"no comments","labl":null,"stats":"2","type":"freq"},{"value":"processes are slow; need two officers at information desk","labl":null,"stats":"1","type":"freq"},{"value":"understaffed hence need to have competent staff","labl":null,"stats":"1","type":"freq"},{"value":"when filing in for title deeds the documents don't go with files so there fare chances of fraud,","labl":null,"stats":"1","type":"freq"},{"value":"work load has increased therefore employ more staff for custormer service desk, regisrar and security doors. phone in service","labl":null,"stats":"1","type":"freq"},{"value":"yes, attitude of staff towards clients isbad. they don't attend to clients. their attitudes attracts you to tip them","labl":null,"stats":"1","type":"freq"},{"value":"yes, for morgages assign a registrar in the customer service centre. they shouldn't delay documents that have been paid for and increase number of registrars","labl":null,"stats":"1","type":"freq"},{"value":"yes, hope evaluation will yield fruits","labl":null,"stats":"1","type":"freq"},{"value":"yes, offers letters and leases take too long","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q30: Do you have additional comments you would like to share with us for evaluation","fid":"F4"},{"vid":"V89","name":"respoid","file_id":"F5","var_dcml":"0","var_intrvl":"contin","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent id","var_val_range":[{"units":null,"min":"1","max":"37"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"},{"value":"1","type":"min"},{"value":"37","type":"max"}],"var_format":"numeric","var_format_schema":"other","fid":"F5"},{"vid":"V90","name":"Q11TRANS","file_id":"F5","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"4","var_width":"2","var_rec_seg_no":"1","labl":"Q11a: Type of transactions","var_val_range":[{"units":null,"min":"1","max":"14"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Transfer of Land Title","stats":"13","type":"freq"},{"value":"2","labl":"Recording of Deed","stats":"0","type":"freq"},{"value":"3","labl":"Land origination Deed","stats":"0","type":"freq"},{"value":"4","labl":"Registering Land Title","stats":"15","type":"freq"},{"value":"5","labl":"Payment of Property Tax","stats":"1","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"Registering of Land Deed","stats":"4","type":"freq"},{"value":"8","labl":"Obtain Consent","stats":"2","type":"freq"},{"value":"9","labl":"Letter of offer","stats":"1","type":"freq"},{"value":"10","labl":"Mortgage and assignment","stats":"1","type":"freq"},{"value":"11","labl":"Mortgage","stats":"1","type":"freq"},{"value":"12","labl":"Registering caveat","stats":"3","type":"freq"},{"value":"13","labl":"Buying land","stats":"1","type":"freq"},{"value":"14","labl":"Conveyancing","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F5"},{"vid":"V91","name":"Q11C","file_id":"F5","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"5","var_end_pos":"8","var_width":"4","var_rec_seg_no":"1","labl":"Q11c: Number of days taken","var_val_range":[{"units":null,"min":"1","max":"2920"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"4","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"21","labl":null,"stats":"2","type":"freq"},{"value":"28","labl":null,"stats":"1","type":"freq"},{"value":"30","labl":null,"stats":"2","type":"freq"},{"value":"31","labl":null,"stats":"1","type":"freq"},{"value":"45","labl":null,"stats":"1","type":"freq"},{"value":"56","labl":null,"stats":"1","type":"freq"},{"value":"60","labl":null,"stats":"1","type":"freq"},{"value":"90","labl":null,"stats":"5","type":"freq"},{"value":"102","labl":null,"stats":"1","type":"freq"},{"value":"120","labl":null,"stats":"2","type":"freq"},{"value":"150","labl":null,"stats":"2","type":"freq"},{"value":"165","labl":null,"stats":"1","type":"freq"},{"value":"180","labl":null,"stats":"1","type":"freq"},{"value":"240","labl":null,"stats":"1","type":"freq"},{"value":"365","labl":null,"stats":"6","type":"freq"},{"value":"730","labl":null,"stats":"2","type":"freq"},{"value":"888","labl":"Don't know","stats":"2","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"},{"value":"1095","labl":null,"stats":"2","type":"freq"},{"value":"2190","labl":null,"stats":"1","type":"freq"},{"value":"2555","labl":null,"stats":"1","type":"freq"},{"value":"2920","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F5"},{"vid":"V92","name":"Q12","file_id":"F5","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"9","var_end_pos":"11","var_width":"3","var_rec_seg_no":"1","labl":"Q12: Did this correspond to the amount of time you were told it would take","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"4","type":"freq"},{"value":"2","labl":"No","stats":"33","type":"freq"},{"value":"888","labl":"Don't know","stats":"6","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F5"},{"vid":"V93","name":"Q13","file_id":"F5","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"12","var_end_pos":"14","var_width":"3","var_rec_seg_no":"1","labl":"Q13: If not, how many days were you told it would take","var_val_range":[{"units":null,"min":"0","max":"999"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"0","labl":null,"stats":"3","type":"freq"},{"value":"1","labl":null,"stats":"3","type":"freq"},{"value":"7","labl":null,"stats":"2","type":"freq"},{"value":"14","labl":null,"stats":"14","type":"freq"},{"value":"15","labl":null,"stats":"1","type":"freq"},{"value":"21","labl":null,"stats":"5","type":"freq"},{"value":"28","labl":null,"stats":"2","type":"freq"},{"value":"40","labl":null,"stats":"1","type":"freq"},{"value":"60","labl":null,"stats":"1","type":"freq"},{"value":"90","labl":null,"stats":"2","type":"freq"},{"value":"888","labl":"Don't know","stats":"7","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F5"},{"vid":"V94","name":"Q14","file_id":"F5","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"15","var_end_pos":"17","var_width":"3","var_rec_seg_no":"1","labl":"Q14: Did the time you were told it would take correspond to the time in the Mini","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"8","type":"freq"},{"value":"2","labl":"Faster","stats":"1","type":"freq"},{"value":"3","labl":"Slower","stats":"10","type":"freq"},{"value":"4","labl":"Not sure of charter","stats":"24","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q14: Did the time you were told it would take correspond to the time in the Ministry of Lands' customer service charter","fid":"F5"},{"vid":"V95","name":"respoid","file_id":"F6","var_dcml":"0","var_intrvl":"contin","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent id","var_val_range":[{"units":null,"min":"1","max":"37"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"6","type":"invd"},{"value":"1","type":"min"},{"value":"37","type":"max"}],"var_format":"numeric","var_format_schema":"other","fid":"F6"},{"vid":"V96","name":"Q7A","file_id":"F6","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"5","var_width":"3","var_rec_seg_no":"1","labl":"Q7a: Transactions trying to be completed with the Ministry of lands","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Transfer of Land Title","stats":"13","type":"freq"},{"value":"2","labl":"Registering Land Deed","stats":"4","type":"freq"},{"value":"3","labl":"Registering Land Title","stats":"10","type":"freq"},{"value":"4","labl":"Payment of Property Tax","stats":"1","type":"freq"},{"value":"5","labl":"Letter of offer","stats":"3","type":"freq"},{"value":"6","labl":"Obtain land tittle","stats":"3","type":"freq"},{"value":"7","labl":"Ownership of tittle deed","stats":"1","type":"freq"},{"value":"8","labl":"Mortgage","stats":"1","type":"freq"},{"value":"9","labl":"Registering caveat","stats":"3","type":"freq"},{"value":"10","labl":"Consent","stats":"1","type":"freq"},{"value":"11","labl":"Buying land","stats":"1","type":"freq"},{"value":"12","labl":"Conveyancing","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F6"},{"vid":"V97","name":"Q7F","file_id":"F6","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"6","var_end_pos":"8","var_width":"3","var_rec_seg_no":"1","labl":"Q7f: Transactions completed with the Ministry of lands","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"43","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Transfer of Land Title","stats":"1","type":"freq"},{"value":"2","labl":"Registering Land Deed","stats":"0","type":"freq"},{"value":"3","labl":"Registering Land Title","stats":"0","type":"freq"},{"value":"4","labl":"Payment of Property Tax","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"42","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F6"},{"vid":"V98","name":"respoid","file_id":"F7","var_dcml":"0","var_intrvl":"contin","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent id","var_val_range":[{"units":null,"min":"1","max":"37"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"},{"value":"1","type":"min"},{"value":"37","type":"max"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V99","name":"Q2A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"3","var_width":"1","var_rec_seg_no":"1","labl":"Q2: Resident of","var_val_range":[{"units":null,"min":"1","max":"8"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka","stats":"29","type":"freq"},{"value":"2","labl":"Northern Province","stats":"0","type":"freq"},{"value":"3","labl":"Eastern Province","stats":"0","type":"freq"},{"value":"4","labl":"Southern Province","stats":"1","type":"freq"},{"value":"5","labl":"Copperbelt","stats":"2","type":"freq"},{"value":"6","labl":"Western Province","stats":"1","type":"freq"},{"value":"7","labl":"NorthWestern","stats":"2","type":"freq"},{"value":"8","labl":"Central","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V100","name":"Q3A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"4","var_end_pos":"4","var_width":"1","var_rec_seg_no":"1","labl":"Q3a: For your transaction today with Ministry of Lands are you","var_val_range":[{"units":null,"min":"1","max":"6"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"applying in person","stats":"31","type":"freq"},{"value":"2","labl":"Here with my notary\/agent checking on my application","stats":"0","type":"freq"},{"value":"3","labl":"An employee on behalf of your company","stats":"5","type":"freq"},{"value":"4","labl":"An agent on behalf of your client","stats":"0","type":"freq"},{"value":"5","labl":"An agent on behalf of your client","stats":"0","type":"freq"},{"value":"6","labl":"National housing authority","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V101","name":"Q8A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"5","var_end_pos":"6","var_width":"2","var_rec_seg_no":"1","labl":"Q8a: What was your source of information on how to register or pay?","var_val_range":[{"units":null,"min":"1","max":"15"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at Lands Customer Service Centre","stats":"11","type":"freq"},{"value":"2","labl":"A desk officer at Lands Customer Service Centre","stats":"6","type":"freq"},{"value":"3","labl":"The signed placards in the Lands Customer Service Centre Off","stats":"0","type":"freq"},{"value":"4","labl":"Website","stats":"0","type":"freq"},{"value":"5","labl":"My notary\/lawyer","stats":"1","type":"freq"},{"value":"6","labl":"My agent","stats":"2","type":"freq"},{"value":"7","labl":"Other","stats":"0","type":"freq"},{"value":"8","labl":"Lands Customer Service Centre (Information and desk officer)","stats":"2","type":"freq"},{"value":"9","labl":"My notary\/lawyer and agent","stats":"1","type":"freq"},{"value":"10","labl":"Law firm","stats":"1","type":"freq"},{"value":"11","labl":"National housing authority","stats":"3","type":"freq"},{"value":"12","labl":"Self","stats":"5","type":"freq"},{"value":"13","labl":"Leaflet","stats":"1","type":"freq"},{"value":"14","labl":"Colleague","stats":"3","type":"freq"},{"value":"15","labl":"Lusaka City Council","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V102","name":"Q9A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"7","var_end_pos":"7","var_width":"1","var_rec_seg_no":"1","labl":"Q9a: Were the instructions","var_val_range":[{"units":null,"min":"1","max":"3"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"27","type":"freq"},{"value":"2","labl":"No","stats":"9","type":"freq"},{"value":"3","labl":"No opinion","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V103","name":"Q9B","file_id":"F7","var_intrvl":"discrete","var_start_pos":"8","var_end_pos":"104","var_width":"97","var_rec_seg_no":"1","labl":"Q9b: Please explain","var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"25","type":"freq"},{"value":"clearer from customer service centre","labl":null,"stats":"1","type":"freq"},{"value":"dissemination of information is poor","labl":null,"stats":"1","type":"freq"},{"value":"explanation lacked details of process","labl":null,"stats":"1","type":"freq"},{"value":"followed up on land that was idle and went ot inormation desk, then referedto information officer","labl":null,"stats":"1","type":"freq"},{"value":"instructions were vague","labl":null,"stats":"1","type":"freq"},{"value":"instructions where understandable","labl":null,"stats":"1","type":"freq"},{"value":"not easy to understand","labl":null,"stats":"1","type":"freq"},{"value":"not sufficently","labl":null,"stats":"1","type":"freq"},{"value":"only after desk officer explained","labl":null,"stats":"1","type":"freq"},{"value":"procedure clearly explained","labl":null,"stats":"1","type":"freq"},{"value":"proocedure was clear","labl":null,"stats":"1","type":"freq"},{"value":"was told to go to counter 3","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F7"},{"vid":"V104","name":"Q10A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"105","var_end_pos":"107","var_width":"3","var_rec_seg_no":"1","labl":"Q10a: Did the instructions correspond to the actual process that was followed","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"17","type":"freq"},{"value":"2","labl":"No","stats":"18","type":"freq"},{"value":"3","labl":"Don't know","stats":"1","type":"freq"},{"value":"4","labl":"Not sure","stats":"0","type":"freq"},{"value":"999","labl":"Not sure","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V105","name":"Q10B","file_id":"F7","var_intrvl":"discrete","var_start_pos":"108","var_end_pos":"163","var_width":"56","var_rec_seg_no":"1","labl":"Q10b: Please explain","var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"26","type":"freq"},{"value":"after current counter served promptly","labl":null,"stats":"1","type":"freq"},{"value":"being sent back and forth","labl":null,"stats":"1","type":"freq"},{"value":"incompetence by staff","labl":null,"stats":"1","type":"freq"},{"value":"instructions differ from actual sources(long time)","labl":null,"stats":"1","type":"freq"},{"value":"instructions not followed entirely","labl":null,"stats":"1","type":"freq"},{"value":"process has been dragging for 8years (initially 90 days)","labl":null,"stats":"1","type":"freq"},{"value":"process has taken more time than stated","labl":null,"stats":"1","type":"freq"},{"value":"process took long","labl":null,"stats":"1","type":"freq"},{"value":"taking longer than stated","labl":null,"stats":"1","type":"freq"},{"value":"time has not corresponded","labl":null,"stats":"1","type":"freq"},{"value":"time has not corresponded (6months instead of 2 weeks)","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F7"},{"vid":"V106","name":"Q15A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"164","var_end_pos":"166","var_width":"3","var_rec_seg_no":"1","labl":"Q15a: Have you had to make multiple visits to Ministry of Lands in order to chec","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"30","type":"freq"},{"value":"2","labl":"No","stats":"5","type":"freq"},{"value":"3","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q15a: Have you had to make multiple visits to Ministry of Lands in order to check on the progress of your application or file additional paperwork","fid":"F7"},{"vid":"V107","name":"Q15B","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"167","var_end_pos":"169","var_width":"3","var_rec_seg_no":"1","labl":"Q15b: If yes, how many visits in total did you make to Ministry of Lands before","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Checking every day","stats":"0","type":"freq"},{"value":"2","labl":"Checking every week","stats":"19","type":"freq"},{"value":"3","labl":"Checking every month","stats":"8","type":"freq"},{"value":"4","labl":"Don't know","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"6","type":"freq"},{"value":"999","labl":"No response","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q15b: If yes, how many visits in total did you make to Ministry of Lands before picking up the completed application or have you made so far ttrying to get your case completed","fid":"F7"},{"vid":"V108","name":"Q16","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"170","var_end_pos":"172","var_width":"3","var_rec_seg_no":"1","labl":"Q16: Have any of your documents or your file been lost during the process","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"12","type":"freq"},{"value":"2","labl":"No","stats":"16","type":"freq"},{"value":"3","labl":"Don't know","stats":"4","type":"freq"},{"value":"999","labl":"No response","stats":"5","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V109","name":"Q17","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"173","var_end_pos":"175","var_width":"3","var_rec_seg_no":"1","labl":"Q17: Were you at any point in the process, asked to meet a staff member privatel","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"4","type":"freq"},{"value":"2","labl":"No","stats":"32","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q17: Were you at any point in the process, asked to meet a staff member privately or away from the Customer Service Centre","fid":"F7"},{"vid":"V110","name":"Q18","file_id":"F7","var_intrvl":"discrete","var_start_pos":"176","var_end_pos":"236","var_width":"61","var_rec_seg_no":"1","labl":"Q18: If yes please explain","var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"33","type":"freq"},{"value":"been asked to see officer for signature","labl":null,"stats":"1","type":"freq"},{"value":"briefing on complexity of application","labl":null,"stats":"1","type":"freq"},{"value":"registrry commissions officer to check through registry books","labl":null,"stats":"1","type":"freq"},{"value":"told to check with registry for further information","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F7"},{"vid":"V111","name":"Q19","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"237","var_end_pos":"239","var_width":"3","var_rec_seg_no":"1","labl":"Q19: Did the amount you paid for your certificate correspond to the written noti","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"28","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"5","type":"freq"},{"value":"888","labl":"Don't know","stats":"3","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q19: Did the amount you paid for your certificate correspond to the written notices at the Lands office","fid":"F7"},{"vid":"V112","name":"Q20","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"240","var_end_pos":"243","var_width":"4","var_rec_seg_no":"1","labl":"Q20: If not, how much did you pay? (Kwacha)","var_val_range":[{"units":null,"min":"777","max":"999"}],"var_sumstat":[{"value":"36","type":"vald"},{"value":"1","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"36","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"},{"value":"1001","labl":"other amount","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V113","name":"Q21","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"244","var_end_pos":"246","var_width":"3","var_rec_seg_no":"1","labl":"Q21: How would you rate your experience at Ministry of Lands in terms of staff c","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"2","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"17","type":"freq"},{"value":"3","labl":"Poor","stats":"18","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q21: How would you rate your experience at Ministry of Lands in terms of staff courtesy and knowledge","fid":"F7"},{"vid":"V114","name":"Q22","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"247","var_end_pos":"249","var_width":"3","var_rec_seg_no":"1","labl":"Q22: How would you rate your experience at Ministry of Lands in terms waiting ti","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"2","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"11","type":"freq"},{"value":"3","labl":"Poor","stats":"24","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q22: How would you rate your experience at Ministry of Lands in terms waiting time to be served","fid":"F7"},{"vid":"V115","name":"Q23","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"250","var_end_pos":"252","var_width":"3","var_rec_seg_no":"1","labl":"Q23:How would you rate your experience at Ministry of Lands in terms of processi","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"2","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"4","type":"freq"},{"value":"3","labl":"Poor","stats":"26","type":"freq"},{"value":"4","labl":"No opinion","stats":"5","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q23:How would you rate your experience at Ministry of Lands in terms of processing time to obtain certificates","fid":"F7"},{"vid":"V116","name":"Q24","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"253","var_end_pos":"255","var_width":"3","var_rec_seg_no":"1","labl":"Q24: How would you rate your experience at Ministry of Lands in terms of the com","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"7","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"18","type":"freq"},{"value":"3","labl":"Poor","stats":"11","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q24: How would you rate your experience at Ministry of Lands in terms of the comfort of the Customer Service Centre","fid":"F7"},{"vid":"V117","name":"Q25A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"256","var_end_pos":"258","var_width":"3","var_rec_seg_no":"1","labl":"Q25a: Some government offices have a poor reputation of requiring extra payment","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"A great deal","stats":"8","type":"freq"},{"value":"2","labl":"Sometimes","stats":"10","type":"freq"},{"value":"3","labl":"Never","stats":"9","type":"freq"},{"value":"4","labl":"No opinion","stats":"10","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q25a: Some government offices have a poor reputation of requiring extra payment (speed money) to obtain service. Do you think Ministry of Lands suffers from this problem","fid":"F7"},{"vid":"V118","name":"Q25B","file_id":"F7","var_intrvl":"discrete","var_start_pos":"259","var_end_pos":"342","var_width":"84","var_rec_seg_no":"1","labl":"Q25b: Please explain","var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"9","type":"freq"},{"value":"been waiting for 8 years for not succuming this","labl":null,"stats":"1","type":"freq"},{"value":"customer service centre is open there is transparency","labl":null,"stats":"1","type":"freq"},{"value":"due to delays in service,clients are likely to offer bribes","labl":null,"stats":"1","type":"freq"},{"value":"every institution has variety of people, not experienced it myself","labl":null,"stats":"1","type":"freq"},{"value":"have witnessed this. refused to get involved","labl":null,"stats":"1","type":"freq"},{"value":"haven't heard that","labl":null,"stats":"1","type":"freq"},{"value":"hence slow pace despite computerized","labl":null,"stats":"1","type":"freq"},{"value":"i have no idea","labl":null,"stats":"1","type":"freq"},{"value":"it is happening though not experienced it myself","labl":null,"stats":"1","type":"freq"},{"value":"it is happening where some poeple will find you in the que and are served before you","labl":null,"stats":"1","type":"freq"},{"value":"just heard others talk about it","labl":null,"stats":"1","type":"freq"},{"value":"just like other government offices","labl":null,"stats":"1","type":"freq"},{"value":"knows it happens to some members of staff but not experienced it","labl":null,"stats":"1","type":"freq"},{"value":"never experienced any malpractice","labl":null,"stats":"1","type":"freq"},{"value":"never exprienced it","labl":null,"stats":"1","type":"freq"},{"value":"no experience of it","labl":null,"stats":"1","type":"freq"},{"value":"no experience. however clients themslves perpetuate it.","labl":null,"stats":"1","type":"freq"},{"value":"no one has approached me","labl":null,"stats":"1","type":"freq"},{"value":"no such experience","labl":null,"stats":"1","type":"freq"},{"value":"nobody has hinted me on this","labl":null,"stats":"1","type":"freq"},{"value":"not experienced it but over heard it happens","labl":null,"stats":"1","type":"freq"},{"value":"not experienced it in person","labl":null,"stats":"1","type":"freq"},{"value":"personally not encountered","labl":null,"stats":"1","type":"freq"},{"value":"sometimes for procedure to move it has happened","labl":null,"stats":"1","type":"freq"},{"value":"staff ask for favors at times - if not given process of documents would be slowed","labl":null,"stats":"1","type":"freq"},{"value":"staff ask for favors in certain situations","labl":null,"stats":"1","type":"freq"},{"value":"they don't a","labl":null,"stats":"1","type":"freq"},{"value":"they don't talk straight but fo round the issue","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F7"},{"vid":"V119","name":"Q26","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"343","var_end_pos":"345","var_width":"3","var_rec_seg_no":"1","labl":"Q26: Are you familiar with Land's Customer Service?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"12","type":"freq"},{"value":"2","labl":"No","stats":"25","type":"freq"},{"value":"3","labl":"No","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V120","name":"Q27","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"346","var_end_pos":"348","var_width":"3","var_rec_seg_no":"1","labl":"Q27: If yes, do you think the Charter has been helpful to you in better understa","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"12","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"3","labl":"No","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"25","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q27: If yes, do you think the Charter has been helpful to you in better understanding your rights as a client?","fid":"F7"},{"vid":"V121","name":"Q28","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"349","var_end_pos":"351","var_width":"3","var_rec_seg_no":"1","labl":"Q28: Is this the first time that you have applied at Ministry of Lands","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"9","type":"freq"},{"value":"2","labl":"No","stats":"26","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V122","name":"Q29","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"352","var_end_pos":"361","var_width":"10","var_rec_seg_no":"1","labl":"Q29: If you had applied at MInistry of Lands before, what year was this in?","var_val_range":[{"units":null,"min":"777","max":"2147483636"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"3","type":"freq"},{"value":"1994","labl":null,"stats":"1","type":"freq"},{"value":"1996","labl":null,"stats":"2","type":"freq"},{"value":"1999","labl":null,"stats":"2","type":"freq"},{"value":"2000","labl":null,"stats":"2","type":"freq"},{"value":"2001","labl":null,"stats":"1","type":"freq"},{"value":"2003","labl":null,"stats":"2","type":"freq"},{"value":"2004","labl":null,"stats":"1","type":"freq"},{"value":"2005","labl":null,"stats":"3","type":"freq"},{"value":"2007","labl":null,"stats":"5","type":"freq"},{"value":"2008","labl":null,"stats":"4","type":"freq"},{"value":"2009","labl":null,"stats":"2","type":"freq"},{"value":"2147483636","labl":"other amount","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V123","name":"Q30","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"362","var_end_pos":"364","var_width":"3","var_rec_seg_no":"1","labl":"Q30: If you had interacted with Ministry of Lands before, how would you compare","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Faster","stats":"16","type":"freq"},{"value":"2","labl":"Slower","stats":"3","type":"freq"},{"value":"3","labl":"Same","stats":"6","type":"freq"},{"value":"4","labl":"No opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q30: If you had interacted with Ministry of Lands before, how would you compare the time it took to process your application on your recent visit compared with your first visit","fid":"F7"},{"vid":"V124","name":"Q31","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"365","var_end_pos":"367","var_width":"3","var_rec_seg_no":"1","labl":"Q31: How would you compare the quality of customer care on your recent visit com","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"14","type":"freq"},{"value":"2","labl":"Worse","stats":"3","type":"freq"},{"value":"3","labl":"Same","stats":"8","type":"freq"},{"value":"4","labl":"Opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q31: How would you compare the quality of customer care on your recent visit compared with your first visit","fid":"F7"},{"vid":"V125","name":"Q32A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"368","var_end_pos":"370","var_width":"3","var_rec_seg_no":"1","labl":"Q32a: How would you compare the level of corruption on your recent visit compare","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"6","type":"freq"},{"value":"2","labl":"Worse","stats":"2","type":"freq"},{"value":"3","labl":"Same","stats":"2","type":"freq"},{"value":"4","labl":"Opinion","stats":"11","type":"freq"},{"value":"5","labl":"Don't know","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q32a: How would you compare the level of corruption on your recent visit compared with your first visit","fid":"F7"},{"vid":"V126","name":"Q32B","file_id":"F7","var_intrvl":"discrete","var_start_pos":"371","var_end_pos":"450","var_width":"80","var_rec_seg_no":"1","labl":"Q32b: Please explain","var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"22","type":"freq"},{"value":"at least reduced","labl":null,"stats":"1","type":"freq"},{"value":"despite the rumours to guage, we hear there are less iincidences because of fear","labl":null,"stats":"1","type":"freq"},{"value":"don't pay attention to corrupt practices","labl":null,"stats":"1","type":"freq"},{"value":"may be bad but haven't experienced it","labl":null,"stats":"1","type":"freq"},{"value":"never experienced it","labl":null,"stats":"1","type":"freq"},{"value":"no experience of it","labl":null,"stats":"1","type":"freq"},{"value":"no one has asked for anything","labl":null,"stats":"1","type":"freq"},{"value":"not been corrupted before","labl":null,"stats":"1","type":"freq"},{"value":"not encountered","labl":null,"stats":"1","type":"freq"},{"value":"not observed any malpractice","labl":null,"stats":"2","type":"freq"},{"value":"some clients get title deeds in a day while most wait for years","labl":null,"stats":"1","type":"freq"},{"value":"staff are asking for more money","labl":null,"stats":"1","type":"freq"},{"value":"the young people they have put in, like to play and talk","labl":null,"stats":"1","type":"freq"},{"value":"they don't tell you anything, they just imply","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F7"},{"vid":"V127","name":"Q33A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"451","var_end_pos":"453","var_width":"3","var_rec_seg_no":"1","labl":"Q33a: Heard about how to register at Ministry of Lands through any of the follow","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"3","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"1","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"5","type":"freq"},{"value":"4","labl":"Brochures","stats":"6","type":"freq"},{"value":"5","labl":"Staff speaking at trade shows or busines association events","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never seen any public communication about Ministr","stats":"12","type":"freq"},{"value":"9","labl":"Colleague","stats":"1","type":"freq"},{"value":"12","labl":"TV and Newspaper announcements","stats":"2","type":"freq"},{"value":"13","labl":"TV, Newspaper annoucements and brochures","stats":"1","type":"freq"},{"value":"16","labl":"TV and Brochures","stats":"2","type":"freq"},{"value":"17","labl":"Newspaper and brochure","stats":"1","type":"freq"},{"value":"19","labl":"Radio, staff speaking at shows and brochures","stats":"0","type":"freq"},{"value":"20","labl":"Radio, Brochures and staff speaking at trade shows","stats":"0","type":"freq"},{"value":"21","labl":"Visit to Ministry of Lands","stats":"1","type":"freq"},{"value":"22","labl":"Radio and staff speaking at trade shows","stats":"1","type":"freq"},{"value":"23","labl":"Radio, brochure and staff speaking at trade shows","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q33a: Heard about how to register at Ministry of Lands through any of the following?","fid":"F7"},{"vid":"V128","name":"Q34A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"454","var_end_pos":"456","var_width":"3","var_rec_seg_no":"1","labl":"Q34a: Have you ever contacted Ministry of Lands to complain about?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Amount of paperwork required as part of the application proc","stats":"1","type":"freq"},{"value":"2","labl":"Delays in service (Not receiving my certficate fast enough)","stats":"7","type":"freq"},{"value":"3","labl":"Unprofessional behaviour by staff members","stats":"1","type":"freq"},{"value":"4","labl":"Demands for extra payment or \"speed money\"","stats":"0","type":"freq"},{"value":"5","labl":"More serious criminal acts","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never lodged a complaint with Ministry of Lands","stats":"25","type":"freq"},{"value":"8","labl":"Record keeping\/missing document","stats":"1","type":"freq"},{"value":"9","labl":"Illegal squatter on my land","stats":"1","type":"freq"},{"value":"10","labl":"Delays in service and inefficiency","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V129","name":"Q35A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"457","var_end_pos":"459","var_width":"3","var_rec_seg_no":"1","labl":"Q35a: How did you lodge your complaint or suggestion","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Suggestion box at the office","stats":"0","type":"freq"},{"value":"2","labl":"Spoke to staff member","stats":"5","type":"freq"},{"value":"3","labl":"Wrote a letter to management","stats":"4","type":"freq"},{"value":"4","labl":"Called the Ministry of Lands office","stats":"0","type":"freq"},{"value":"5","labl":"Lodged a complaint at the anti Corruption Commission","stats":"0","type":"freq"},{"value":"6","labl":"Lodged a complaint at the Advocacy Legal advice Centre","stats":"0","type":"freq"},{"value":"7","labl":"Other","stats":"3","type":"freq"},{"value":"777","labl":"N\/A","stats":"25","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V130","name":"Q35B","file_id":"F7","var_intrvl":"discrete","var_start_pos":"460","var_end_pos":"517","var_width":"58","var_rec_seg_no":"1","labl":"Q35b: Other means of lodging complaint","var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"28","type":"freq"},{"value":"No response","labl":null,"stats":"6","type":"freq"},{"value":"addressed letter to commisioner of lands","labl":null,"stats":"1","type":"freq"},{"value":"spoke to secretary and asked for appointment with minister","labl":null,"stats":"1","type":"freq"},{"value":"wrote letter to commissioner","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F7"},{"vid":"V131","name":"Q36A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"518","var_end_pos":"520","var_width":"3","var_rec_seg_no":"1","labl":"Q36a: Was Ministry of Lands responsive to your concen","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"8","type":"freq"},{"value":"2","labl":"No","stats":"4","type":"freq"},{"value":"777","labl":"N\/A","stats":"25","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V132","name":"Q36B","file_id":"F7","var_intrvl":"discrete","var_start_pos":"521","var_end_pos":"608","var_width":"88","var_rec_seg_no":"1","labl":"Q36b: please explain","var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Commisioner got involved","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"25","type":"freq"},{"value":"No explaination","labl":null,"stats":"4","type":"freq"},{"value":"No response","labl":null,"stats":"1","type":"freq"},{"value":"minister was helpful","labl":null,"stats":"1","type":"freq"},{"value":"rectified the problem","labl":null,"stats":"1","type":"freq"},{"value":"they didn't respond but documents were found","labl":null,"stats":"1","type":"freq"},{"value":"they never got back to me","labl":null,"stats":"1","type":"freq"},{"value":"title missing, appled for affidavit for duplicate titles but no response","labl":null,"stats":"1","type":"freq"},{"value":"wrote back but the issue is still pending","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F7"},{"vid":"V133","name":"Q37","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"609","var_end_pos":"611","var_width":"3","var_rec_seg_no":"1","labl":"Q37: If yes, how soon did they respond to your concern","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Within a week","stats":"5","type":"freq"},{"value":"2","labl":"Within a month","stats":"2","type":"freq"},{"value":"3","labl":"More than a month","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"28","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V134","name":"Q38A","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"612","var_end_pos":"614","var_width":"3","var_rec_seg_no":"1","labl":"Q38a: How did they contact you?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Called your office","stats":"1","type":"freq"},{"value":"2","labl":"Wrote a letter to you","stats":"2","type":"freq"},{"value":"3","labl":"Spoke to you","stats":"4","type":"freq"},{"value":"4","labl":"Went to ministry of lands in person","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"28","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V135","name":"Q39","file_id":"F7","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"615","var_end_pos":"617","var_width":"3","var_rec_seg_no":"1","labl":"Q39a: If you have not lodged a compalint with Lands, why not?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"I am satisfied with their service\/No reason to complain","stats":"1","type":"freq"},{"value":"2","labl":"I do not believe they will respond or improve","stats":"8","type":"freq"},{"value":"3","labl":"I am too busy","stats":"3","type":"freq"},{"value":"4","labl":"I am concerned about possible repercussions","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"11","type":"freq"},{"value":"6","labl":"Too busy and hard to get access to the right people","stats":"1","type":"freq"},{"value":"7","labl":"No suggestion box and I dont believe they will respond","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"8","type":"freq"},{"value":"999","labl":"No response","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F7"},{"vid":"V136","name":"Q39B","file_id":"F7","var_intrvl":"discrete","var_start_pos":"618","var_end_pos":"717","var_width":"100","var_rec_seg_no":"1","labl":"Q39b: Other reason for not lodging a complaint with Lands","var_sumstat":[{"value":"37","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"26","type":"freq"},{"value":"dealing with lands for the first time","labl":null,"stats":"1","type":"freq"},{"value":"do not know who to complain to","labl":null,"stats":"1","type":"freq"},{"value":"don't know where to complain at","labl":null,"stats":"1","type":"freq"},{"value":"don't know who to see or where to complain","labl":null,"stats":"1","type":"freq"},{"value":"don't know whom to complain to","labl":null,"stats":"1","type":"freq"},{"value":"giving them time as some offices are very busy, processes donn't worl out, person responsible unavai","labl":null,"stats":"1","type":"freq"},{"value":"lands hasnt assigned any one to work on my case. next time i will go to the commissioner","labl":null,"stats":"1","type":"freq"},{"value":"never, personal issue","labl":null,"stats":"1","type":"freq"},{"value":"no basis for complaint","labl":null,"stats":"1","type":"freq"},{"value":"not aware","labl":null,"stats":"1","type":"freq"},{"value":"upstairs offices say they need reference from customer service centre","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F7"},{"vid":"V137","name":"Q40","file_id":"F7","var_intrvl":"discrete","var_start_pos":"718","var_end_pos":"952","var_width":"235","var_rec_seg_no":"1","labl":"Q40: Do you have additional comments you would like to share with us for our eva","var_sumstat":[{"value":"37","type":"vald"}],"var_catgry":[{"value":"Customer service should be improved, increase number of staff. members of staff are not punctual","labl":null,"stats":"1","type":"freq"},{"value":"automate process","labl":null,"stats":"1","type":"freq"},{"value":"centre is disorganised. person for lodging documents was transfered and there has been no replacement. the new staff is being oriented.","labl":null,"stats":"1","type":"freq"},{"value":"conveyance system too slow no need to follow documents. too many staff workshops registrar not available, more to be  done at lands","labl":null,"stats":"1","type":"freq"},{"value":"departmental rotation should be encouraged; permanent secretary must exert his authority","labl":null,"stats":"1","type":"freq"},{"value":"despite customer service centre to serve us, we still go to offices upstairs for services","labl":null,"stats":"1","type":"freq"},{"value":"enjoyed survey questions so that we can move forward","labl":null,"stats":"1","type":"freq"},{"value":"ground rates for farms are too high","labl":null,"stats":"1","type":"freq"},{"value":"improve publicity","labl":null,"stats":"1","type":"freq"},{"value":"improve publicity; quicken process (too much paperwork); improve customer relations; anti-corruption commission should be more active at lands","labl":null,"stats":"1","type":"freq"},{"value":"increase number of cashiers","labl":null,"stats":"1","type":"freq"},{"value":"increase number of staff and pay points. information desk must be manned and more publicity to be done","labl":null,"stats":"1","type":"freq"},{"value":"inertia.  slowness gives room for corruption","labl":null,"stats":"1","type":"freq"},{"value":"members of staff not professional and understaffed.  they need to employ more staff.  There is ineffeciency.","labl":null,"stats":"1","type":"freq"},{"value":"need to improve on customer care and delivery of service and curtesy","labl":null,"stats":"1","type":"freq"},{"value":"need to improve on efficiency; work attitude needs improvement. need to allocate land appropriately to the project to be undertaken","labl":null,"stats":"1","type":"freq"},{"value":"need to improve publicity of sources","labl":null,"stats":"1","type":"freq"},{"value":"need to improve source especially time to obtain certificates","labl":null,"stats":"1","type":"freq"},{"value":"no comment","labl":null,"stats":"1","type":"freq"},{"value":"poor service intentional in order to make people corruptible.  security doors should be manned","labl":null,"stats":"1","type":"freq"},{"value":"procedure is quiet slow","labl":null,"stats":"1","type":"freq"},{"value":"provide suggestion box. they have reduced corruption but should improve on instructions of directions","labl":null,"stats":"1","type":"freq"},{"value":"quicken process","labl":null,"stats":"1","type":"freq"},{"value":"reduce lunch break to 1hr30min from 2hrs","labl":null,"stats":"1","type":"freq"},{"value":"should improve on directing poeple","labl":null,"stats":"1","type":"freq"},{"value":"staff members need positive attitude towards work","labl":null,"stats":"1","type":"freq"},{"value":"the process is frustrating; made to wait for long hours. the service is poor.","labl":null,"stats":"1","type":"freq"},{"value":"the whole system is bad; process only move when bribes are offered. record system need to improve- too unproffessional bad work culture. should introduce phone lines specifically for clients to check on progress for their transactions.","labl":null,"stats":"1","type":"freq"},{"value":"ther is alot to be done- be more responsive to complaint","labl":null,"stats":"1","type":"freq"},{"value":"they haven't assigned anybody to work on my case as the previous staff is on suspension as was told","labl":null,"stats":"1","type":"freq"},{"value":"they should improve and change some staff","labl":null,"stats":"1","type":"freq"},{"value":"they should improve on speed. the process is slow and you keep wasting money especially for us who do not reside in lusaka","labl":null,"stats":"1","type":"freq"},{"value":"they should try the process and procecedure. queues cannot reduce corruption","labl":null,"stats":"1","type":"freq"},{"value":"too much paper work, no directions hence wastes time on wrong queue information desk should improve","labl":null,"stats":"1","type":"freq"},{"value":"too much paperwork - should automate process","labl":null,"stats":"1","type":"freq"},{"value":"where any employee is not available supervisor should find replacement","labl":null,"stats":"1","type":"freq"},{"value":"why resume 14.30hours from lunch. staff need to work not play and giggle. efficience needed. documents are lost in governemtn custody","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q40: Do you have additional comments you would like to share with us for our evaluation","fid":"F7"},{"vid":"V138","name":"id","file_id":"F8","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent ID","var_val_range":[{"units":null,"min":"1","max":"16"}],"var_sumstat":[{"value":"85","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"2","type":"freq"},{"value":"2","labl":null,"stats":"7","type":"freq"},{"value":"3","labl":null,"stats":"7","type":"freq"},{"value":"4","labl":null,"stats":"2","type":"freq"},{"value":"5","labl":null,"stats":"5","type":"freq"},{"value":"6","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"7","type":"freq"},{"value":"8","labl":null,"stats":"7","type":"freq"},{"value":"9","labl":null,"stats":"7","type":"freq"},{"value":"10","labl":null,"stats":"6","type":"freq"},{"value":"11","labl":null,"stats":"7","type":"freq"},{"value":"12","labl":null,"stats":"2","type":"freq"},{"value":"13","labl":null,"stats":"5","type":"freq"},{"value":"14","labl":null,"stats":"6","type":"freq"},{"value":"15","labl":null,"stats":"7","type":"freq"},{"value":"16","labl":null,"stats":"7","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F8"},{"vid":"V139","name":"Q6A","file_id":"F8","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"3","var_width":"1","var_rec_seg_no":"1","labl":"Q6a: Kinds of transations mostly hired for1","var_val_range":[{"units":null,"min":"1","max":"8"}],"var_sumstat":[{"value":"85","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Name clearance","stats":"14","type":"freq"},{"value":"2","labl":"Registration of Business (Individual)","stats":"14","type":"freq"},{"value":"3","labl":"Registration of Business (Partnership)","stats":"11","type":"freq"},{"value":"4","labl":"Registration of Business (Corporation)","stats":"10","type":"freq"},{"value":"5","labl":"Annual Return of Business Name","stats":"13","type":"freq"},{"value":"6","labl":"Application for Incorporation as a Public Company","stats":"9","type":"freq"},{"value":"7","labl":"Application for Incorporation as a Private Company","stats":"14","type":"freq"},{"value":"8","labl":"Other","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F8"},{"vid":"V140","name":"Q6B","file_id":"F8","var_intrvl":"discrete","var_start_pos":"4","var_end_pos":"95","var_width":"92","var_rec_seg_no":"1","labl":"Qb: Other transactions hired for","var_sumstat":[{"value":"85","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"77","type":"freq"},{"value":"change of directors and share capital","labl":null,"stats":"1","type":"freq"},{"value":"change of directors and shares","labl":null,"stats":"1","type":"freq"},{"value":"change of directors, alteration and transfer of shares, including allotment of share capital","labl":null,"stats":"1","type":"freq"},{"value":"collection of certificates on behalf of client","labl":null,"stats":"1","type":"freq"},{"value":"investment license and change of directors","labl":null,"stats":"1","type":"freq"},{"value":"making changes","labl":null,"stats":"1","type":"freq"},{"value":"preparation of articles for incorporation","labl":null,"stats":"1","type":"freq"},{"value":"secretarial and finacial services including statory filling active company","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F8"},{"vid":"V141","name":"id","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent ID","var_val_range":[{"units":null,"min":"1","max":"16"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"1","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"6","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"8","labl":null,"stats":"1","type":"freq"},{"value":"9","labl":null,"stats":"1","type":"freq"},{"value":"10","labl":null,"stats":"1","type":"freq"},{"value":"11","labl":null,"stats":"1","type":"freq"},{"value":"12","labl":null,"stats":"1","type":"freq"},{"value":"13","labl":null,"stats":"1","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"15","labl":null,"stats":"1","type":"freq"},{"value":"16","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V142","name":"Q2","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"3","var_width":"1","var_rec_seg_no":"1","labl":"Q2a: Are you a (type of filer)","var_val_range":[{"units":null,"min":"1","max":"9"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Notary\/lawyer\/accountant","stats":"7","type":"freq"},{"value":"2","labl":"Agent","stats":"3","type":"freq"},{"value":"3","labl":"Other","stats":"0","type":"freq"},{"value":"4","labl":"Own firm","stats":"1","type":"freq"},{"value":"5","labl":"On behalf of friends","stats":"1","type":"freq"},{"value":"6","labl":"Company secretaties and consultants","stats":"1","type":"freq"},{"value":"7","labl":"Company secretaries and consultants","stats":"1","type":"freq"},{"value":"8","labl":"Financial advisors","stats":"1","type":"freq"},{"value":"9","labl":"Secretarial services, tax audit advisory firm","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V143","name":"Q3","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"4","var_end_pos":"4","var_width":"1","var_rec_seg_no":"1","labl":"Q3: How many years company has been in operation","var_val_range":[{"units":null,"min":"1","max":"3"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Less than 3 years","stats":"2","type":"freq"},{"value":"2","labl":"4 to 10 years","stats":"9","type":"freq"},{"value":"3","labl":"More than 10 years","stats":"5","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V144","name":"Q4","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"5","var_end_pos":"5","var_width":"1","var_rec_seg_no":"1","labl":"Q4a: Are your clients mostly (type of clients)","var_val_range":[{"units":null,"min":"1","max":"4"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Individuals\/households","stats":"3","type":"freq"},{"value":"2","labl":"Companies\/Investors","stats":"3","type":"freq"},{"value":"3","labl":"Both above","stats":"10","type":"freq"},{"value":"4","labl":"Other","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V145","name":"Q5","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"6","var_end_pos":"7","var_width":"2","var_rec_seg_no":"1","labl":"Q5a: Where are clients mostly located?1","var_val_range":[{"units":null,"min":"1","max":"10"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka province","stats":"7","type":"freq"},{"value":"2","labl":"Copperbelt province","stats":"0","type":"freq"},{"value":"3","labl":"Eastern province","stats":"0","type":"freq"},{"value":"4","labl":"Southern province","stats":"0","type":"freq"},{"value":"5","labl":"Foreign country","stats":"1","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"All over Zambia","stats":"7","type":"freq"},{"value":"8","labl":"Lusaka and Southern Provinces + Foreign Country","stats":"0","type":"freq"},{"value":"9","labl":"Lusaka Province and Foreign Country","stats":"1","type":"freq"},{"value":"10","labl":"Lusaka, Copperbelt and NorthWestern Province","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V146","name":"Q7","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"8","var_end_pos":"8","var_width":"1","var_rec_seg_no":"1","labl":"Q7a: Do you mostly apply (means of registration)","var_val_range":[{"units":null,"min":"1","max":"5"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"in person","stats":"9","type":"freq"},{"value":"2","labl":"send an employee","stats":"5","type":"freq"},{"value":"3","labl":"Other","stats":"0","type":"freq"},{"value":"4","labl":"Another person on commission","stats":"1","type":"freq"},{"value":"5","labl":"In person and send employees","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V147","name":"Q8BUSIN","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"9","var_end_pos":"11","var_width":"3","var_rec_seg_no":"1","labl":"Q8a: Average number of days to complete transaction (Business name)","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"5","type":"freq"},{"value":"2","labl":null,"stats":"5","type":"freq"},{"value":"3","labl":null,"stats":"3","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V148","name":"Q8INCORP","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"12","var_end_pos":"14","var_width":"3","var_rec_seg_no":"1","labl":"Q8b: Average number of days to complete transaction (Incorporation)","var_val_range":[{"units":null,"min":"2","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"2","labl":null,"stats":"8","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"2","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V149","name":"Q8OTHER","file_id":"F9","var_intrvl":"discrete","var_start_pos":"15","var_end_pos":"44","var_width":"30","var_rec_seg_no":"1","labl":"Q8c: Other transaction","var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"5","type":"freq"},{"value":"annual return of business name","labl":null,"stats":"7","type":"freq"},{"value":"change of directors","labl":null,"stats":"1","type":"freq"},{"value":"finishing process for client","labl":null,"stats":"1","type":"freq"},{"value":"investment license","labl":null,"stats":"1","type":"freq"},{"value":"making change","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V150","name":"Q8D","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"45","var_end_pos":"47","var_width":"3","var_rec_seg_no":"1","labl":"Q9d: Average number of days to complete transaction (Other)","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"8","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"4","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V151","name":"Q9","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"48","var_end_pos":"50","var_width":"3","var_rec_seg_no":"1","labl":"Q9: Do you or your staff members have to make multiple visits in order to check","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"15","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q9: Do you or your staff members have to make multiple visits in order to check on the progress of your application or file additional paperwork?","fid":"F9"},{"vid":"V152","name":"Q10","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"51","var_end_pos":"53","var_width":"3","var_rec_seg_no":"1","labl":"Q10: If yes, on average how many visits in total are made before certificates ar","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"2 - 3","stats":"13","type":"freq"},{"value":"2","labl":"4 - 5","stats":"1","type":"freq"},{"value":"3","labl":"More than 5","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q10: If yes, on average how many visits in total are made before certificates are ready?","fid":"F9"},{"vid":"V153","name":"Q11","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"54","var_end_pos":"56","var_width":"3","var_rec_seg_no":"1","labl":"Q11: Is your company ever asked for extra money to speed up registration?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"0","type":"freq"},{"value":"2","labl":"No","stats":"16","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V154","name":"Q12A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"57","var_end_pos":"59","var_width":"3","var_rec_seg_no":"1","labl":"Q12a: Some government offices have a poor reputation of requiring tips to obtain","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes, a common problem","stats":"1","type":"freq"},{"value":"2","labl":"Yes,, but only sometimes","stats":"1","type":"freq"},{"value":"3","labl":"Yes, but very rarely","stats":"1","type":"freq"},{"value":"4","labl":"No, this doesn't happen","stats":"13","type":"freq"},{"value":"5","labl":"Decline to reply","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q12a: Some government offices have a poor reputation of requiring tips to obtain service. Is this a problem at PACRO?","fid":"F9"},{"vid":"V155","name":"Q12B","file_id":"F9","var_intrvl":"discrete","var_start_pos":"60","var_end_pos":"127","var_width":"68","var_rec_seg_no":"1","labl":"Q12b: Comments","var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No comments","labl":null,"stats":"12","type":"freq"},{"value":"it used to be","labl":null,"stats":"1","type":"freq"},{"value":"no such experience","labl":null,"stats":"1","type":"freq"},{"value":"staff work like they are doing clients a favor as opposed to service","labl":null,"stats":"1","type":"freq"},{"value":"there is improvement now","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V156","name":"Q13A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"128","var_end_pos":"130","var_width":"3","var_rec_seg_no":"1","labl":"Q13a: How would you compare the time it takes to process your applications now w","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Much Faster","stats":"8","type":"freq"},{"value":"2","labl":"Slightly Faster","stats":"4","type":"freq"},{"value":"3","labl":"Much Slower","stats":"0","type":"freq"},{"value":"4","labl":"Slightly Slower","stats":"0","type":"freq"},{"value":"5","labl":"Same","stats":"3","type":"freq"},{"value":"6","labl":"No Opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q13a: How would you compare the time it takes to process your applications now with before the changes?","fid":"F9"},{"vid":"V157","name":"Q13B","file_id":"F9","var_intrvl":"discrete","var_start_pos":"131","var_end_pos":"196","var_width":"66","var_rec_seg_no":"1","labl":"Q13b: Comment","var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No comments","labl":null,"stats":"12","type":"freq"},{"value":"more comfort but still long queues","labl":null,"stats":"1","type":"freq"},{"value":"new system but still slow","labl":null,"stats":"1","type":"freq"},{"value":"one is guaranteed to be served but case officers are not that many","labl":null,"stats":"1","type":"freq"},{"value":"seems they are overwhelmed with customers","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V158","name":"Q14A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"197","var_end_pos":"199","var_width":"3","var_rec_seg_no":"1","labl":"Q14a: How would you compare the quality of customer care now with before the cha","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Much Better","stats":"6","type":"freq"},{"value":"2","labl":"Slightly Better","stats":"8","type":"freq"},{"value":"3","labl":"Much Worse","stats":"0","type":"freq"},{"value":"4","labl":"Slightly Worse","stats":"0","type":"freq"},{"value":"5","labl":"Same","stats":"1","type":"freq"},{"value":"6","labl":"No Opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q14a: How would you compare the quality of customer care now with before the changes?","fid":"F9"},{"vid":"V159","name":"Q14B","file_id":"F9","var_intrvl":"discrete","var_start_pos":"200","var_end_pos":"236","var_width":"37","var_rec_seg_no":"1","labl":"Q14b: Comment","var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No comments","labl":null,"stats":"13","type":"freq"},{"value":"improvement in customer care","labl":null,"stats":"1","type":"freq"},{"value":"must improve system (computers)","labl":null,"stats":"1","type":"freq"},{"value":"no more benches; more points to go to","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V160","name":"Q15A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"237","var_end_pos":"239","var_width":"3","var_rec_seg_no":"1","labl":"Q15a: How would you compare the level of corruption now with before the changes?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Much Better","stats":"9","type":"freq"},{"value":"2","labl":"Slightly Better","stats":"3","type":"freq"},{"value":"3","labl":"Much Worse","stats":"0","type":"freq"},{"value":"4","labl":"Slightly Worse","stats":"0","type":"freq"},{"value":"5","labl":"Same","stats":"0","type":"freq"},{"value":"6","labl":"No Opinion","stats":"4","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V161","name":"Q15B","file_id":"F9","var_intrvl":"discrete","var_start_pos":"240","var_end_pos":"321","var_width":"82","var_rec_seg_no":"1","labl":"Q15b: Please explain","var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"9","type":"freq"},{"value":"alost eradicated","labl":null,"stats":"1","type":"freq"},{"value":"everyone sits in one room so there is transparency","labl":null,"stats":"1","type":"freq"},{"value":"it isn't there now","labl":null,"stats":"1","type":"freq"},{"value":"no corruption","labl":null,"stats":"1","type":"freq"},{"value":"service is good - no need to bribe anymore","labl":null,"stats":"1","type":"freq"},{"value":"transactions can now be followed up with any officer as opposed to just one person","labl":null,"stats":"1","type":"freq"},{"value":"with computerization it is difficult to bribe anyone","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V162","name":"Q16A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"322","var_end_pos":"324","var_width":"3","var_rec_seg_no":"1","labl":"Q16a: Overall experience with PACRO now","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Much Better","stats":"9","type":"freq"},{"value":"2","labl":"Slightly Better","stats":"7","type":"freq"},{"value":"3","labl":"Much Worse","stats":"0","type":"freq"},{"value":"4","labl":"Slightly Worse","stats":"0","type":"freq"},{"value":"5","labl":"Same","stats":"0","type":"freq"},{"value":"6","labl":"No Opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V163","name":"Q16B","file_id":"F9","var_intrvl":"discrete","var_start_pos":"325","var_end_pos":"390","var_width":"66","var_rec_seg_no":"1","labl":"Q16b: Comment","var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No comments","labl":null,"stats":"9","type":"freq"},{"value":"flexible and helpful staff","labl":null,"stats":"1","type":"freq"},{"value":"good relationship at PACRO, esp assistant registrar","labl":null,"stats":"1","type":"freq"},{"value":"have greatly improved","labl":null,"stats":"1","type":"freq"},{"value":"system does not update documents - one must go there several times","labl":null,"stats":"1","type":"freq"},{"value":"they are making an effort","labl":null,"stats":"1","type":"freq"},{"value":"time taken to lodge application is longer","labl":null,"stats":"1","type":"freq"},{"value":"within the last 3 years we have been in operation","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V164","name":"Q17","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"391","var_end_pos":"393","var_width":"3","var_rec_seg_no":"1","labl":"Q17: Have you ever contacted PACRO with a complaint?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"8","type":"freq"},{"value":"2","labl":"No","stats":"8","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V165","name":"Q18A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"394","var_end_pos":"396","var_width":"3","var_rec_seg_no":"1","labl":"Q18a: If you have not lodged a complaint with PACRO, why not?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"I am satisfied with their service\/No reason to complain","stats":"6","type":"freq"},{"value":"2","labl":"I do not believe they will respond","stats":"0","type":"freq"},{"value":"3","labl":"I am too busy","stats":"0","type":"freq"},{"value":"4","labl":"I do not want to trouble them (afraid of repercussions)","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"8","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V166","name":"Q19A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"397","var_end_pos":"399","var_width":"3","var_rec_seg_no":"1","labl":"Q19a: If yes, what was complaint about?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Amount of paperwork required as part of the application pro","stats":"1","type":"freq"},{"value":"2","labl":"Delays in getting certificates","stats":"0","type":"freq"},{"value":"3","labl":"Unprofessional behavior by staff members","stats":"0","type":"freq"},{"value":"4","labl":"Demands for extra payment or \"speed money\"","stats":"0","type":"freq"},{"value":"5","labl":"More seroius criminal acts","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"2","type":"freq"},{"value":"7","labl":"Amount of paperwork required & delays in getting certificate","stats":"2","type":"freq"},{"value":"8","labl":"Amount of paperwork required & failure to update files","stats":"1","type":"freq"},{"value":"9","labl":"Amount of paperwork required and filling system","stats":"1","type":"freq"},{"value":"10","labl":"Delays in getting certificates & non receipted annual return","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"8","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V167","name":"Q19C","file_id":"F9","var_intrvl":"discrete","var_start_pos":"400","var_end_pos":"495","var_width":"96","var_rec_seg_no":"1","labl":"Q19c: Other complaint","var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"14","type":"freq"},{"value":"lack of synchronization for details submitted for annual returns and information on PACRO system","labl":null,"stats":"1","type":"freq"},{"value":"system","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V168","name":"Q20A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"496","var_end_pos":"498","var_width":"3","var_rec_seg_no":"1","labl":"Q20a: How did you lodge your complaint or suggestion?1","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Suggestion box at the office","stats":"0","type":"freq"},{"value":"2","labl":"Spoke to a staff member","stats":"4","type":"freq"},{"value":"3","labl":"Wrote a letter to management","stats":"2","type":"freq"},{"value":"4","labl":"Called management","stats":"0","type":"freq"},{"value":"5","labl":"Contacted the Anti-Corruption Commission","stats":"0","type":"freq"},{"value":"6","labl":"Contact the ALAC","stats":"0","type":"freq"},{"value":"7","labl":"Spoke to staff member & wrote letter to management","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"8","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V169","name":"Q21A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"499","var_end_pos":"501","var_width":"3","var_rec_seg_no":"1","labl":"Q21a: Was PACRO responsive to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"6","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"8","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V170","name":"Q21B","file_id":"F9","var_intrvl":"discrete","var_start_pos":"502","var_end_pos":"531","var_width":"30","var_rec_seg_no":"1","labl":"Q21b: Comment","var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"8","type":"freq"},{"value":"No comment","labl":null,"stats":"6","type":"freq"},{"value":"have not responded up to date","labl":null,"stats":"1","type":"freq"},{"value":"registrar was quick to respond","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V171","name":"Q22","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"532","var_end_pos":"534","var_width":"3","var_rec_seg_no":"1","labl":"Q22: If yes, how soon did they respond to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Within a week","stats":"5","type":"freq"},{"value":"2","labl":"Within a month","stats":"0","type":"freq"},{"value":"3","labl":"More than a month","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"10","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V172","name":"Q23A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"535","var_end_pos":"537","var_width":"3","var_rec_seg_no":"1","labl":"Q23a: How did they contact you?1","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Called your office","stats":"0","type":"freq"},{"value":"2","labl":"Wrote a letter to you","stats":"1","type":"freq"},{"value":"3","labl":"Spoke to you","stats":"4","type":"freq"},{"value":"4","labl":"Didn't contact me but I saw improvement","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"10","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F9"},{"vid":"V173","name":"Q24A","file_id":"F9","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"538","var_end_pos":"540","var_width":"3","var_rec_seg_no":"1","labl":"Q24a: Do you have additional comments you would like to share with us for our ev","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"16","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"14","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q24a: Do you have additional comments you would like to share with us for our evaluation?","fid":"F9"},{"vid":"V174","name":"Q24B","file_id":"F9","var_intrvl":"discrete","var_start_pos":"541","var_end_pos":"670","var_width":"130","var_rec_seg_no":"1","labl":"Q24b: Comment","var_sumstat":[{"value":"16","type":"vald"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"2","type":"freq"},{"value":"Record keeping is poor - work on updating system effectively; staff need training in legal terms","labl":null,"stats":"1","type":"freq"},{"value":"Record keeping is poor; system shold be made simpler both for staff anf clients","labl":null,"stats":"1","type":"freq"},{"value":"before computerization, process was slow but now is faster","labl":null,"stats":"1","type":"freq"},{"value":"improve on service delivery; more assistance should be offered to first time applicants","labl":null,"stats":"1","type":"freq"},{"value":"increase working hours in afternoon","labl":null,"stats":"1","type":"freq"},{"value":"need to improve efficiency","labl":null,"stats":"1","type":"freq"},{"value":"need to raise awareness over annual returns via newspapers, television and radio","labl":null,"stats":"1","type":"freq"},{"value":"reduce number of officers a client must see before lodging application","labl":null,"stats":"1","type":"freq"},{"value":"satisfied with service","labl":null,"stats":"1","type":"freq"},{"value":"sometimes there are delays due to system problem and power failure","labl":null,"stats":"1","type":"freq"},{"value":"update information on PACRO data base immediately clients submit documents","labl":null,"stats":"1","type":"freq"},{"value":"update information on PACRO data base immediately clients submit documents; increase number of cashiers to reduce queues","labl":null,"stats":"1","type":"freq"},{"value":"update information on PACRO data base immediately clients submit documents; need more case officers","labl":null,"stats":"1","type":"freq"},{"value":"update information on PACRO data base immediately clients submit documents; speed up processes; open policy has led to improvement","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F9"},{"vid":"V175","name":"id","file_id":"F10","var_dcml":"0","var_intrvl":"contin","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent ID","var_val_range":[{"units":null,"min":"1","max":"40"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"},{"value":"1","type":"min"},{"value":"40","type":"max"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V176","name":"Q2","file_id":"F10","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"25","var_width":"23","var_rec_seg_no":"1","labl":"Q2: Position of respondent","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"account assistant","labl":null,"stats":"1","type":"freq"},{"value":"accountant","labl":null,"stats":"1","type":"freq"},{"value":"administration officer","labl":null,"stats":"1","type":"freq"},{"value":"branch manager","labl":null,"stats":"1","type":"freq"},{"value":"business owner","labl":null,"stats":"1","type":"freq"},{"value":"chief executive officer","labl":null,"stats":"1","type":"freq"},{"value":"consultant","labl":null,"stats":"2","type":"freq"},{"value":"director","labl":null,"stats":"15","type":"freq"},{"value":"excecutive director","labl":null,"stats":"1","type":"freq"},{"value":"legal assistant","labl":null,"stats":"1","type":"freq"},{"value":"legal clerk","labl":null,"stats":"1","type":"freq"},{"value":"manager","labl":null,"stats":"3","type":"freq"},{"value":"managing director","labl":null,"stats":"3","type":"freq"},{"value":"marketing manager","labl":null,"stats":"1","type":"freq"},{"value":"owner","labl":null,"stats":"2","type":"freq"},{"value":"partner","labl":null,"stats":"2","type":"freq"},{"value":"pharmacist","labl":null,"stats":"1","type":"freq"},{"value":"proprietor","labl":null,"stats":"1","type":"freq"},{"value":"secretary","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F10"},{"vid":"V177","name":"Q3","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"26","var_end_pos":"27","var_width":"2","var_rec_seg_no":"1","labl":"Q3a: Sector","var_val_range":[{"units":null,"min":"1","max":"14"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Manufacturing","stats":"2","type":"freq"},{"value":"2","labl":"Trade","stats":"17","type":"freq"},{"value":"3","labl":"Services","stats":"11","type":"freq"},{"value":"4","labl":"Other","stats":"0","type":"freq"},{"value":"5","labl":"Finance","stats":"1","type":"freq"},{"value":"6","labl":"Trade, services and manufacturing","stats":"1","type":"freq"},{"value":"7","labl":"Farming","stats":"1","type":"freq"},{"value":"8","labl":"Construction and general supply","stats":"1","type":"freq"},{"value":"9","labl":"Legal counsel","stats":"1","type":"freq"},{"value":"10","labl":"Construction","stats":"1","type":"freq"},{"value":"11","labl":"ngo","stats":"1","type":"freq"},{"value":"12","labl":"General dealing","stats":"1","type":"freq"},{"value":"13","labl":"Trade and services","stats":"1","type":"freq"},{"value":"14","labl":"Manufacturing and Services","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V178","name":"Q4","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"28","var_end_pos":"30","var_width":"3","var_rec_seg_no":"1","labl":"Q4: Form of ownership","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Sole Proprietor","stats":"12","type":"freq"},{"value":"2","labl":"Partnership","stats":"14","type":"freq"},{"value":"3","labl":"Private company","stats":"12","type":"freq"},{"value":"4","labl":"Public company","stats":"0","type":"freq"},{"value":"5","labl":"Foreign company registered in Zambia","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V179","name":"Q5","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"31","var_end_pos":"33","var_width":"3","var_rec_seg_no":"1","labl":"Q5a: Where is the headquarters of the company you are registering","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka Province","stats":"35","type":"freq"},{"value":"2","labl":"Copperbelt Province","stats":"2","type":"freq"},{"value":"3","labl":"Central Province","stats":"0","type":"freq"},{"value":"4","labl":"Southern Province","stats":"1","type":"freq"},{"value":"5","labl":"Northen Province","stats":"1","type":"freq"},{"value":"6","labl":"Western Province","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V180","name":"Q6","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"34","var_end_pos":"36","var_width":"3","var_rec_seg_no":"1","labl":"Q6: What is your company's annual turnover","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Under 100 million kwacha","stats":"13","type":"freq"},{"value":"2","labl":"Between 100 and 500 million kwacha","stats":"14","type":"freq"},{"value":"3","labl":"Between 500 and 1 million","stats":"1","type":"freq"},{"value":"4","labl":"Between 1 and 5 billion","stats":"1","type":"freq"},{"value":"5","labl":"Between 6 and 10 million","stats":"0","type":"freq"},{"value":"6","labl":"Between 11 and 20 billion","stats":"1","type":"freq"},{"value":"7","labl":"Above 20 billion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"9","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V181","name":"Q7","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"37","var_end_pos":"39","var_width":"3","var_rec_seg_no":"1","labl":"Q7: Number of employees","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"1 - 5","stats":"18","type":"freq"},{"value":"2","labl":"6 - 10","stats":"11","type":"freq"},{"value":"3","labl":"11 - 20","stats":"5","type":"freq"},{"value":"4","labl":"21 - 50","stats":"1","type":"freq"},{"value":"5","labl":"51 - 100","stats":"2","type":"freq"},{"value":"6","labl":"100 - 500","stats":"2","type":"freq"},{"value":"7","labl":"Over 500","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V182","name":"Q8","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"40","var_end_pos":"42","var_width":"3","var_rec_seg_no":"1","labl":"Q8: At which PACRO branch was your application lodged","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka","stats":"0","type":"freq"},{"value":"2","labl":"Ndola","stats":"0","type":"freq"},{"value":"3","labl":"Livingstone","stats":"0","type":"freq"},{"value":"4","labl":"Chipata","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"40","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V183","name":"Q9A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"43","var_end_pos":"45","var_width":"3","var_rec_seg_no":"1","labl":"Q9a: Operations you completed recently with PACRO","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Name Clearance","stats":"4","type":"freq"},{"value":"2","labl":"Registration of Business Name (Individual)","stats":"10","type":"freq"},{"value":"3","labl":"Registration of Business (Partnership)","stats":"3","type":"freq"},{"value":"4","labl":"Registration of Business Name (Corporation)","stats":"6","type":"freq"},{"value":"5","labl":"Annual Return of Business Name","stats":"8","type":"freq"},{"value":"6","labl":"Application for Incorporation as a Public Company","stats":"1","type":"freq"},{"value":"7","labl":"Application for Incorporation as a Private Company","stats":"4","type":"freq"},{"value":"8","labl":"Other","stats":"4","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V184","name":"Q9B","file_id":"F10","var_intrvl":"discrete","var_start_pos":"46","var_end_pos":"78","var_width":"33","var_rec_seg_no":"1","labl":"Q9b: Operations you completed recently with Immigration (Other requests made )","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"29","type":"freq"},{"value":"annaul return for limited company","labl":null,"stats":"1","type":"freq"},{"value":"annaul return of business name","labl":null,"stats":"3","type":"freq"},{"value":"annaul returns of a business name","labl":null,"stats":"1","type":"freq"},{"value":"change of directors","labl":null,"stats":"1","type":"freq"},{"value":"change of share capital","labl":null,"stats":"1","type":"freq"},{"value":"change of shares","labl":null,"stats":"1","type":"freq"},{"value":"increase on share of capital","labl":null,"stats":"1","type":"freq"},{"value":"name clearance","labl":null,"stats":"2","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F10"},{"vid":"V185","name":"Q10A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"79","var_end_pos":"81","var_width":"3","var_rec_seg_no":"1","labl":"Q10a: Source of information on how to register","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at PACRO","stats":"22","type":"freq"},{"value":"2","labl":"A desk officer at PACRO","stats":"0","type":"freq"},{"value":"3","labl":"The signed placard in the PACRO office","stats":"0","type":"freq"},{"value":"4","labl":"PACRO Website","stats":"5","type":"freq"},{"value":"5","labl":"My notary\/lawyer","stats":"0","type":"freq"},{"value":"6","labl":"My agent","stats":"0","type":"freq"},{"value":"7","labl":"Other","stats":"0","type":"freq"},{"value":"8","labl":"TV and Colleague","stats":"1","type":"freq"},{"value":"9","labl":"Self","stats":"2","type":"freq"},{"value":"10","labl":"Fellow client","stats":"0","type":"freq"},{"value":"11","labl":"tv","stats":"1","type":"freq"},{"value":"12","labl":"Self","stats":"0","type":"freq"},{"value":"13","labl":"Friend","stats":"2","type":"freq"},{"value":"14","labl":"Colleague","stats":"1","type":"freq"},{"value":"15","labl":"Bank","stats":"2","type":"freq"},{"value":"16","labl":"Cbec Officer","stats":"1","type":"freq"},{"value":"17","labl":"Information desk at PACRO and fellow client","stats":"1","type":"freq"},{"value":"18","labl":"Information desk and a desk officer at PACRO","stats":"1","type":"freq"},{"value":"19","labl":"Information desk and PACRO website","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V186","name":"Q11A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"82","var_end_pos":"84","var_width":"3","var_rec_seg_no":"1","labl":"Q11a: Were the instructions clear","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"37","type":"freq"},{"value":"2","labl":"No","stats":"3","type":"freq"},{"value":"3","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V187","name":"Q11B","file_id":"F10","var_intrvl":"discrete","var_start_pos":"85","var_end_pos":"184","var_width":"100","var_rec_seg_no":"1","labl":"Q11b: Please explain","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"28","type":"freq"},{"value":"but sometimes not all the steps are outlined","labl":null,"stats":"1","type":"freq"},{"value":"familiar with process","labl":null,"stats":"1","type":"freq"},{"value":"had to enquire from someone else","labl":null,"stats":"1","type":"freq"},{"value":"however, needed more clarification","labl":null,"stats":"1","type":"freq"},{"value":"information was clear","labl":null,"stats":"1","type":"freq"},{"value":"instructions were self explanatory","labl":null,"stats":"1","type":"freq"},{"value":"not clear- got the form, filled in took to the desk then they told me to have two copies. too much t","labl":null,"stats":"1","type":"freq"},{"value":"specific instructions and advice","labl":null,"stats":"1","type":"freq"},{"value":"very clear","labl":null,"stats":"2","type":"freq"},{"value":"very friendly and always give answers to everything","labl":null,"stats":"1","type":"freq"},{"value":"website is efficient but lacks some finer details","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F10"},{"vid":"V188","name":"Q12A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"185","var_end_pos":"187","var_width":"3","var_rec_seg_no":"1","labl":"Q12a: Did the instructions correspond to the actual process that was followed?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"37","type":"freq"},{"value":"2","labl":"No","stats":"3","type":"freq"},{"value":"3","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V189","name":"Q12B","file_id":"F10","var_intrvl":"discrete","var_start_pos":"188","var_end_pos":"249","var_width":"62","var_rec_seg_no":"1","labl":"Q12b: Please explain","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"33","type":"freq"},{"value":"after recieving more information the procedure was clear","labl":null,"stats":"1","type":"freq"},{"value":"details weren't explained","labl":null,"stats":"1","type":"freq"},{"value":"no difficulties were encountered","labl":null,"stats":"1","type":"freq"},{"value":"procedure correspond to steps except for information not given","labl":null,"stats":"1","type":"freq"},{"value":"process wenton as pretty much described on the website","labl":null,"stats":"1","type":"freq"},{"value":"takes a full day cumbersome","labl":null,"stats":"1","type":"freq"},{"value":"the system is corrupt","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F10"},{"vid":"V190","name":"Q13","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"250","var_end_pos":"252","var_width":"3","var_rec_seg_no":"1","labl":"Q13: How long did it take to complete your transaction with immigration (countin","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Same day","stats":"5","type":"freq"},{"value":"2","labl":"Less than a week","stats":"22","type":"freq"},{"value":"3","labl":"Less than 2 weeks","stats":"4","type":"freq"},{"value":"4","labl":"Less than 4 weeks","stats":"3","type":"freq"},{"value":"5","labl":"Over a month","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"3","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q13: How long did it take to complete your transaction with immigration (counting from time of lodging application to time of receiving completed document)?","fid":"F10"},{"vid":"V191","name":"Q14","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"253","var_end_pos":"255","var_width":"3","var_rec_seg_no":"1","labl":"Q14: Did this time correspond to the amount of time you were told it would take?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"21","type":"freq"},{"value":"2","labl":"No","stats":"13","type":"freq"},{"value":"3","labl":"Don't know","stats":"6","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V192","name":"Q15","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"256","var_end_pos":"258","var_width":"3","var_rec_seg_no":"1","labl":"Q15: Did you have to make multiple visits to PACRO in order to check on the prog","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"15","type":"freq"},{"value":"2","labl":"No","stats":"24","type":"freq"},{"value":"3","labl":"N\/A (used an agent or notary )","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q15: Did you have to make multiple visits to PACRO in order to check on the progress of your application or file additional paperwork","fid":"F10"},{"vid":"V193","name":"Q16","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"259","var_end_pos":"261","var_width":"3","var_rec_seg_no":"1","labl":"Q16: If yes, how many visits in total did you make to PACRO before picking up th","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"2 - 3","stats":"10","type":"freq"},{"value":"2","labl":"4 - 5","stats":"3","type":"freq"},{"value":"3","labl":"More than 5","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"25","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q16: If yes, how many visits in total did you make to PACRO before picking up the completed application","fid":"F10"},{"vid":"V194","name":"Q17","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"262","var_end_pos":"264","var_width":"3","var_rec_seg_no":"1","labl":"Q17: Were you at any point in the process, asked to meet a staf member in a priv","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"2","type":"freq"},{"value":"2","labl":"No","stats":"36","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q17: Were you at any point in the process, asked to meet a staf member in a private office or away from the Customer Service Centre","fid":"F10"},{"vid":"V195","name":"Q18","file_id":"F10","var_intrvl":"discrete","var_start_pos":"265","var_end_pos":"354","var_width":"90","var_rec_seg_no":"1","labl":"Q18: If yes, please explain","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"38","type":"freq"},{"value":"No response","labl":null,"stats":"1","type":"freq"},{"value":"from cashier service referred to first block room for other office specific application","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F10"},{"vid":"V196","name":"Q19","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"355","var_end_pos":"357","var_width":"3","var_rec_seg_no":"1","labl":"Q19: Did the amount you paid for your certificate(s) correspond to the written n","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"26","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"3","labl":"Don't know","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"10","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q19: Did the amount you paid for your certificate(s) correspond to the written notices at the PACRO office?","fid":"F10"},{"vid":"V197","name":"Q20","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"358","var_end_pos":"363","var_width":"6","var_rec_seg_no":"1","labl":"Q20: If not how much did you pay?","var_val_range":[{"units":null,"min":"777","max":"275000"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"28","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"11","type":"freq"},{"value":"275000","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V198","name":"Q21","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"364","var_end_pos":"366","var_width":"3","var_rec_seg_no":"1","labl":"Q21: How would you rate your experience at PACRO in terms of staff courtesy and","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"12","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"18","type":"freq"},{"value":"3","labl":"Poor","stats":"3","type":"freq"},{"value":"4","labl":"No opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"6","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q21: How would you rate your experience at PACRO in terms of staff courtesy and knowledge?","fid":"F10"},{"vid":"V199","name":"Q22","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"367","var_end_pos":"369","var_width":"3","var_rec_seg_no":"1","labl":"Q22: How would you rate your experience at PACRO in terms of waiting time to be","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"4","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"17","type":"freq"},{"value":"3","labl":"Poor","stats":"18","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q22: How would you rate your experience at PACRO in terms of waiting time to be served?","fid":"F10"},{"vid":"V200","name":"Q23","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"370","var_end_pos":"372","var_width":"3","var_rec_seg_no":"1","labl":"Q23: How would you rate your experience at PACRO in terms of processing time to","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"16","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"20","type":"freq"},{"value":"3","labl":"Poor","stats":"2","type":"freq"},{"value":"4","labl":"No opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q23: How would you rate your experience at PACRO in terms of processing time to obtain documents?","fid":"F10"},{"vid":"V201","name":"Q24","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"373","var_end_pos":"375","var_width":"3","var_rec_seg_no":"1","labl":"Q24: How would you rate your experience at PACRO in terms of the comfort of the","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"12","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"22","type":"freq"},{"value":"3","labl":"Poor","stats":"4","type":"freq"},{"value":"4","labl":"No opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q24: How would you rate your experience at PACRO in terms of the comfort of the Customer Service Center?","fid":"F10"},{"vid":"V202","name":"Q25A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"376","var_end_pos":"378","var_width":"3","var_rec_seg_no":"1","labl":"Q25a: Some government offices have a poor reputation of requiring extra payment","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"A great deal","stats":"4","type":"freq"},{"value":"2","labl":"Sometimes","stats":"6","type":"freq"},{"value":"3","labl":"Never","stats":"16","type":"freq"},{"value":"4","labl":"No opinion","stats":"4","type":"freq"},{"value":"777","labl":"No response","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q25a: Some government offices have a poor reputation of requiring extra payment (speed money) to obtain service. Do you think PACRO suffers from this problem?","fid":"F10"},{"vid":"V203","name":"Q25B","file_id":"F10","var_intrvl":"discrete","var_start_pos":"379","var_end_pos":"445","var_width":"67","var_rec_seg_no":"1","labl":"Q25b: Please explain","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"27","type":"freq"},{"value":"have not encountered it","labl":null,"stats":"1","type":"freq"},{"value":"have witnessed clients give money to staff in order to \"jump\" queue","labl":null,"stats":"1","type":"freq"},{"value":"i dont think so never been approached","labl":null,"stats":"1","type":"freq"},{"value":"internal control seems efficient","labl":null,"stats":"1","type":"freq"},{"value":"many government offices have this problem","labl":null,"stats":"1","type":"freq"},{"value":"never experienced any corruption but busy poeple pay bribes","labl":null,"stats":"1","type":"freq"},{"value":"never experienced malpractice","labl":null,"stats":"1","type":"freq"},{"value":"never observed malpractice","labl":null,"stats":"1","type":"freq"},{"value":"not observed any malpractice","labl":null,"stats":"1","type":"freq"},{"value":"nver experienced it","labl":null,"stats":"1","type":"freq"},{"value":"processes are speed up when agents handle the transactions","labl":null,"stats":"1","type":"freq"},{"value":"service is automated","labl":null,"stats":"1","type":"freq"},{"value":"used to happen way back but not any more","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F10"},{"vid":"V204","name":"Q26","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"446","var_end_pos":"448","var_width":"3","var_rec_seg_no":"1","labl":"Q26: Was this the first time that you had applied at PACRO?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"9","type":"freq"},{"value":"2","labl":"No","stats":"31","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V205","name":"Q27","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"449","var_end_pos":"452","var_width":"4","var_rec_seg_no":"1","labl":"Q27: If you had applied at PACRO before, what year was this in?","var_val_range":[{"units":null,"min":"777","max":"2009"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"},{"value":"1985","labl":null,"stats":"1","type":"freq"},{"value":"1990","labl":null,"stats":"1","type":"freq"},{"value":"1992","labl":null,"stats":"1","type":"freq"},{"value":"1997","labl":null,"stats":"1","type":"freq"},{"value":"2001","labl":null,"stats":"1","type":"freq"},{"value":"2002","labl":null,"stats":"2","type":"freq"},{"value":"2004","labl":null,"stats":"2","type":"freq"},{"value":"2005","labl":null,"stats":"1","type":"freq"},{"value":"2006","labl":null,"stats":"2","type":"freq"},{"value":"2007","labl":null,"stats":"4","type":"freq"},{"value":"2009","labl":null,"stats":"13","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V206","name":"Q28","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"453","var_end_pos":"455","var_width":"3","var_rec_seg_no":"1","labl":"Q28: During your last transation with PACRO did you use an agent","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"1","type":"freq"},{"value":"2","labl":"No","stats":"29","type":"freq"},{"value":"3","labl":"Don't remember","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V207","name":"Q29","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"456","var_end_pos":"458","var_width":"3","var_rec_seg_no":"1","labl":"Q29: If you used a notary or agent, what was your reason for not applying in per","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Notary\/lawyer was handling all aspects of my company's incor","stats":"0","type":"freq"},{"value":"2","labl":"It is too time consuming to apply myself","stats":"1","type":"freq"},{"value":"3","labl":"It is too confusing to apply myself(I am unclear or the req)","stats":"0","type":"freq"},{"value":"4","labl":"I am located outside of Lusaka and can't apply where I live","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"38","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q29: If you used a notary or agent, what was your reason for not applying in person","fid":"F10"},{"vid":"V208","name":"Q30","file_id":"F10","var_intrvl":"discrete","var_start_pos":"459","var_end_pos":"467","var_width":"9","var_rec_seg_no":"1","labl":"Q30: If you selected \"too time consuming or \"too confusing\", please explain why","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"39","type":"freq"},{"value":"just busy","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q30: If you selected \"too time consuming or \"too confusing\", please explain why you have this impression","fid":"F10"},{"vid":"V209","name":"Q31","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"468","var_end_pos":"472","var_width":"5","var_rec_seg_no":"1","labl":"Q31: How much did you pay the agent to conduct the transaction on your behalf (K","var_val_range":[{"units":null,"min":"777","max":"50000"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"38","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"},{"value":"50000","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q31: How much did you pay the agent to conduct the transaction on your behalf (Kwacha)","fid":"F10"},{"vid":"V210","name":"Q32","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"473","var_end_pos":"475","var_width":"3","var_rec_seg_no":"1","labl":"Q32: How would you compare the time it took to process your application on your","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Faster","stats":"16","type":"freq"},{"value":"2","labl":"Slower","stats":"2","type":"freq"},{"value":"3","labl":"Same","stats":"9","type":"freq"},{"value":"4","labl":"No opinion","stats":"3","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q32: How would you compare the time it took to process your application on your recent visit compared with your first visit","fid":"F10"},{"vid":"V211","name":"Q33","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"476","var_end_pos":"478","var_width":"3","var_rec_seg_no":"1","labl":"Q33: How would you compare the quality of customer care on your recent visit com","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"19","type":"freq"},{"value":"2","labl":"Worse","stats":"2","type":"freq"},{"value":"3","labl":"Same","stats":"9","type":"freq"},{"value":"4","labl":"No opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q33: How would you compare the quality of customer care on your recent visit compared with your first visit?","fid":"F10"},{"vid":"V212","name":"Q34A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"479","var_end_pos":"481","var_width":"3","var_rec_seg_no":"1","labl":"Q34a: How would you compare the level of corruption on your recent visit compare","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"4","type":"freq"},{"value":"2","labl":"Worse","stats":"0","type":"freq"},{"value":"3","labl":"Same","stats":"2","type":"freq"},{"value":"4","labl":"No opinion","stats":"25","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q34a: How would you compare the level of corruption on your recent visit compared with your first visit?","fid":"F10"},{"vid":"V213","name":"Q34B","file_id":"F10","var_intrvl":"discrete","var_start_pos":"482","var_end_pos":"547","var_width":"66","var_rec_seg_no":"1","labl":"Q34b: Please explain","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"9","type":"freq"},{"value":"No explaination","labl":null,"stats":"20","type":"freq"},{"value":"corrruption will never stop because clients themsives offer bribes","labl":null,"stats":"1","type":"freq"},{"value":"everything has gone on accordingly","labl":null,"stats":"1","type":"freq"},{"value":"never encountered it","labl":null,"stats":"1","type":"freq"},{"value":"never encuontered it","labl":null,"stats":"1","type":"freq"},{"value":"never experienced malpractice","labl":null,"stats":"1","type":"freq"},{"value":"never happened to me before","labl":null,"stats":"1","type":"freq"},{"value":"no malpractice","labl":null,"stats":"1","type":"freq"},{"value":"no malpractice observed","labl":null,"stats":"1","type":"freq"},{"value":"not aware of extent to which corruption goes","labl":null,"stats":"1","type":"freq"},{"value":"nver had any experience","labl":null,"stats":"1","type":"freq"},{"value":"opportunities for corruption are less since new system is faster","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F10"},{"vid":"V214","name":"Q35A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"548","var_end_pos":"550","var_width":"3","var_rec_seg_no":"1","labl":"Q35a: Heard about PACRO through","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"5","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"0","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"3","type":"freq"},{"value":"4","labl":"Brochures","stats":"2","type":"freq"},{"value":"5","labl":"PACRO speaking at trade shows or business association events","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"No, never seen any public communications about Immigration","stats":"8","type":"freq"},{"value":"8","labl":"Colleague","stats":"1","type":"freq"},{"value":"9","labl":"Website\/internet","stats":"1","type":"freq"},{"value":"10","labl":"Road advert","stats":"1","type":"freq"},{"value":"11","labl":"TV and Radio announcements","stats":"4","type":"freq"},{"value":"12","labl":"TV and Newspaper announcements","stats":"3","type":"freq"},{"value":"13","labl":"TV, Newspaper and Brochures","stats":"1","type":"freq"},{"value":"18","labl":"Brochures and Website","stats":"1","type":"freq"},{"value":"21","labl":"TV, Radio, Newspaper and Brochures","stats":"3","type":"freq"},{"value":"22","labl":"TV, Radio and Newspaper","stats":"1","type":"freq"},{"value":"23","labl":"TV, Radio, Newspaper, Brochures and  Pacro speaking at shows","stats":"2","type":"freq"},{"value":"24","labl":"TV and Website","stats":"1","type":"freq"},{"value":"25","labl":"TV, Newspaper and PACRO speaking at shows","stats":"1","type":"freq"},{"value":"26","labl":"TV and PACRO speaking at shows","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V215","name":"Q36A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"551","var_end_pos":"553","var_width":"3","var_rec_seg_no":"1","labl":"Q36a: Contacted PACRO to complain (Amount of paperwork required as part of the a","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Amount of paperwork required as part of the application pro","stats":"1","type":"freq"},{"value":"2","labl":"Delays in service (Not receiving my document fast enough)","stats":"1","type":"freq"},{"value":"3","labl":"Unprofessional behavior by staff members","stats":"0","type":"freq"},{"value":"4","labl":"Demands for extra payment or \"speed money\"","stats":"0","type":"freq"},{"value":"5","labl":"More seroius criminal acts","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never lodges a complaint with Immigration","stats":"36","type":"freq"},{"value":"8","labl":"Poor guidance","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q36a: Contacted PACRO to complain (Amount of paperwork required as part of the application process)","fid":"F10"},{"vid":"V216","name":"Q37","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"554","var_end_pos":"556","var_width":"3","var_rec_seg_no":"1","labl":"Q37: How did you lodge your complaint or suggestion? (Suggestion box at the offi","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Suggestion box at the office","stats":"0","type":"freq"},{"value":"2","labl":"Spoke to a staff member","stats":"3","type":"freq"},{"value":"3","labl":"Wrote a letter to management","stats":"0","type":"freq"},{"value":"4","labl":"Called the PACRO office","stats":"0","type":"freq"},{"value":"5","labl":"Logged a complaint at the Anti-Corruption Commission","stats":"0","type":"freq"},{"value":"6","labl":"Lodged a complaint at the Advocacy Legal Advice Centre","stats":"0","type":"freq"},{"value":"7","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"36","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q37: How did you lodge your complaint or suggestion? (Suggestion box at the office )","fid":"F10"},{"vid":"V217","name":"Q38A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"557","var_end_pos":"559","var_width":"3","var_rec_seg_no":"1","labl":"Q38a: Was PACRO responsive to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"3","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"36","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V218","name":"Q38B","file_id":"F10","var_intrvl":"discrete","var_start_pos":"560","var_end_pos":"604","var_width":"45","var_rec_seg_no":"1","labl":"Q38b: Please explain","var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"36","type":"freq"},{"value":"No explaination","labl":null,"stats":"3","type":"freq"},{"value":"superviser acted by speaking to staff members","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F10"},{"vid":"V219","name":"Q39","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"605","var_end_pos":"607","var_width":"3","var_rec_seg_no":"1","labl":"Q39: If yes, how soon did they respond to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Within a week","stats":"3","type":"freq"},{"value":"2","labl":"Within a month","stats":"0","type":"freq"},{"value":"3","labl":"More than a month","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"36","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V220","name":"Q40A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"608","var_end_pos":"610","var_width":"3","var_rec_seg_no":"1","labl":"Q40a: How did they contact you?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Called your office","stats":"0","type":"freq"},{"value":"2","labl":"Wrote a letter to you","stats":"0","type":"freq"},{"value":"3","labl":"Spoke to you","stats":"3","type":"freq"},{"value":"4","labl":"Didn't contact me but I saw improvement","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"36","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V221","name":"Q41A","file_id":"F10","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"611","var_end_pos":"613","var_width":"3","var_rec_seg_no":"1","labl":"Q41a: If you have not lodged a complaint with PACRO, why not?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"40","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"I am satisfied with their service\/No reason to complain","stats":"23","type":"freq"},{"value":"2","labl":"I do not believe they will respond","stats":"1","type":"freq"},{"value":"3","labl":"I am too busy","stats":"3","type":"freq"},{"value":"4","labl":"I am concerned about possible repercussions","stats":"1","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"6","labl":"Don't see the need to complain","stats":"4","type":"freq"},{"value":"7","labl":"First time applicant","stats":"3","type":"freq"},{"value":"8","labl":"Rarely do business at PACRO","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"4","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F10"},{"vid":"V222","name":"Q42","file_id":"F10","var_intrvl":"discrete","var_start_pos":"614","var_end_pos":"800","var_width":"187","var_rec_seg_no":"1","labl":"Q42: Do you have additional comments you would like to share with us for our eva","var_sumstat":[{"value":"40","type":"vald"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"7","type":"freq"},{"value":"a lot of documentation involved, national tender board should be brought under one umbrella. it is cumbersome","labl":null,"stats":"1","type":"freq"},{"value":"customer relations need to impove; staff have poor work culture","labl":null,"stats":"1","type":"freq"},{"value":"decentralisation has only been in lusaka and copperbelt. there is need to do so in other towns","labl":null,"stats":"1","type":"freq"},{"value":"doing a good job but queues are long","labl":null,"stats":"1","type":"freq"},{"value":"for them to do much better they should employ more poeple e.g receptionist on the other block is needed.","labl":null,"stats":"1","type":"freq"},{"value":"it would be nice if most government departments worked with their poeple effciently.","labl":null,"stats":"1","type":"freq"},{"value":"let poeple apply online and will improve services. log in all information","labl":null,"stats":"1","type":"freq"},{"value":"more courtesy required ; customers should not be on long ques for a long time; should increase working hours","labl":null,"stats":"1","type":"freq"},{"value":"need customer service orientation. information desk should be able to effectivel provide all information. more need for publicity","labl":null,"stats":"1","type":"freq"},{"value":"need to improve service, long lives at cashier","labl":null,"stats":"1","type":"freq"},{"value":"pacro should decentralize","labl":null,"stats":"1","type":"freq"},{"value":"payment process should be improved - need to have more cashiers","labl":null,"stats":"1","type":"freq"},{"value":"payment process should be quickened","labl":null,"stats":"2","type":"freq"},{"value":"payment process should be quickened; information desk should improve","labl":null,"stats":"1","type":"freq"},{"value":"process is long","labl":null,"stats":"1","type":"freq"},{"value":"process is long and complicated","labl":null,"stats":"1","type":"freq"},{"value":"process is long; insufficient man power","labl":null,"stats":"1","type":"freq"},{"value":"satisfied with pacro's services","labl":null,"stats":"1","type":"freq"},{"value":"satisfied with service","labl":null,"stats":"3","type":"freq"},{"value":"satisfied with service; customer relations are good","labl":null,"stats":"1","type":"freq"},{"value":"send reminders for annaul returns as fees are too high","labl":null,"stats":"1","type":"freq"},{"value":"should speed up the process at customer care. should inroduce online registration as it would reduce quinng and conjestion.","labl":null,"stats":"1","type":"freq"},{"value":"takes long to attend to customers.","labl":null,"stats":"1","type":"freq"},{"value":"the interview ended becuase the respondent was rushing for some other business","labl":null,"stats":"1","type":"freq"},{"value":"the system to process is getting slow compared to when it was opened (come about 10am and you wiil be served just before 16hrs) maybe because more poeple are setting up their own business","labl":null,"stats":"1","type":"freq"},{"value":"there is need to employ more members of staff because it is under staffed especially cashiers","labl":null,"stats":"1","type":"freq"},{"value":"they should decentralise the the whole system from initial stage of registration to the last stage. (provicial capitals should have)","labl":null,"stats":"1","type":"freq"},{"value":"visited pacro this year and is very impressive last year they had a very difficult manat information desk but now they have a very god man.","labl":null,"stats":"1","type":"freq"},{"value":"we need senior officers to explain instructions at information desk.","labl":null,"stats":"1","type":"freq"},{"value":"with current computer technology long ques do not make sense.","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q42: Do you have additional comments you would like to share with us for our evaluation? Explainn","fid":"F10"},{"vid":"V223","name":"id","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Respondent ID","var_val_range":[{"units":null,"min":"1","max":"15"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"1","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"6","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"8","labl":null,"stats":"1","type":"freq"},{"value":"9","labl":null,"stats":"1","type":"freq"},{"value":"10","labl":null,"stats":"1","type":"freq"},{"value":"11","labl":null,"stats":"1","type":"freq"},{"value":"12","labl":null,"stats":"1","type":"freq"},{"value":"13","labl":null,"stats":"1","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"15","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V224","name":"Q2","file_id":"F11","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"19","var_width":"17","var_rec_seg_no":"1","labl":"Q2: Position of respondent","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No response","labl":null,"stats":"2","type":"freq"},{"value":"accountant","labl":null,"stats":"1","type":"freq"},{"value":"assistant manager","labl":null,"stats":"1","type":"freq"},{"value":"coordinator","labl":null,"stats":"1","type":"freq"},{"value":"director","labl":null,"stats":"4","type":"freq"},{"value":"manager","labl":null,"stats":"2","type":"freq"},{"value":"marketing manager","labl":null,"stats":"2","type":"freq"},{"value":"owner","labl":null,"stats":"1","type":"freq"},{"value":"partner","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F11"},{"vid":"V225","name":"Q3A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"20","var_end_pos":"22","var_width":"3","var_rec_seg_no":"1","labl":"Q3: Sector","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Manufacturing","stats":"0","type":"freq"},{"value":"2","labl":"Trade","stats":"2","type":"freq"},{"value":"3","labl":"Services","stats":"10","type":"freq"},{"value":"4","labl":"Other","stats":"0","type":"freq"},{"value":"5","labl":"Trade and Agriculture","stats":"1","type":"freq"},{"value":"6","labl":"Trade and Services","stats":"1","type":"freq"},{"value":"7","labl":"Trade and Spares","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V226","name":"Q4","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"23","var_end_pos":"25","var_width":"3","var_rec_seg_no":"1","labl":"Q4: Form of ownership","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Sole Proprietor","stats":"6","type":"freq"},{"value":"2","labl":"Partnership","stats":"4","type":"freq"},{"value":"3","labl":"Private company","stats":"5","type":"freq"},{"value":"4","labl":"Public company","stats":"0","type":"freq"},{"value":"5","labl":"Foreign company registered in Zambia","stats":"0","type":"freq"},{"value":"777","labl":"No response","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V227","name":"Q5A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"26","var_end_pos":"28","var_width":"3","var_rec_seg_no":"1","labl":"Q5: Where is the headquarters of the company you are registering","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka Province","stats":"1","type":"freq"},{"value":"2","labl":"Copperbelt Province","stats":"0","type":"freq"},{"value":"3","labl":"Central Province","stats":"0","type":"freq"},{"value":"4","labl":"Southern Province","stats":"14","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V228","name":"Q6","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"29","var_end_pos":"31","var_width":"3","var_rec_seg_no":"1","labl":"Q6: What is your company's annual turnover","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Under 100 million kwacha","stats":"12","type":"freq"},{"value":"2","labl":"Between 100 and 500 million kwacha","stats":"2","type":"freq"},{"value":"3","labl":"Between 500 and 1 million","stats":"0","type":"freq"},{"value":"4","labl":"Between 1 and 5 billion","stats":"0","type":"freq"},{"value":"5","labl":"Between 6 and 10 million","stats":"0","type":"freq"},{"value":"6","labl":"Between 11 and 20 billion","stats":"0","type":"freq"},{"value":"7","labl":"Above 20 billion","stats":"0","type":"freq"},{"value":"777","labl":"No response","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V229","name":"Q7","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"32","var_end_pos":"34","var_width":"3","var_rec_seg_no":"1","labl":"Q7: Number of employees","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"1 - 5","stats":"11","type":"freq"},{"value":"2","labl":"6 - 10","stats":"1","type":"freq"},{"value":"3","labl":"11 - 20","stats":"2","type":"freq"},{"value":"4","labl":"21 - 50","stats":"1","type":"freq"},{"value":"5","labl":"51 - 100","stats":"0","type":"freq"},{"value":"6","labl":"100 - 500","stats":"0","type":"freq"},{"value":"7","labl":"Over 500","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V230","name":"Q8","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"35","var_end_pos":"37","var_width":"3","var_rec_seg_no":"1","labl":"Q8: At which PACRO branch was your application lodged","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka","stats":"0","type":"freq"},{"value":"2","labl":"Ndola","stats":"0","type":"freq"},{"value":"3","labl":"Livingstone","stats":"0","type":"freq"},{"value":"4","labl":"Chipata","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"15","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V231","name":"Q9A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"38","var_end_pos":"40","var_width":"3","var_rec_seg_no":"1","labl":"Q9: Operations you completed recently with PACRO","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Name Clearance","stats":"1","type":"freq"},{"value":"2","labl":"Registration of Business Name (Individual)","stats":"2","type":"freq"},{"value":"3","labl":"Registration of Business (Partnership)","stats":"3","type":"freq"},{"value":"4","labl":"Registration of Business Name (Corporation)","stats":"0","type":"freq"},{"value":"5","labl":"Annual Return of Business Name","stats":"2","type":"freq"},{"value":"6","labl":"Application for Incorporation as a Public Company","stats":"0","type":"freq"},{"value":"7","labl":"Application for Incorporation as a Private Company","stats":"5","type":"freq"},{"value":"8","labl":"Change of name","stats":"1","type":"freq"},{"value":"9","labl":"Registration of business (Individual & Partnership)","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V232","name":"Q10A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"41","var_end_pos":"43","var_width":"3","var_rec_seg_no":"1","labl":"Q10: Source of information on how to register","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at PACRO","stats":"1","type":"freq"},{"value":"2","labl":"A desk officer at PACRO","stats":"4","type":"freq"},{"value":"3","labl":"The signed placard in the PACRO office","stats":"0","type":"freq"},{"value":"4","labl":"PACRO Website","stats":"1","type":"freq"},{"value":"5","labl":"My notary\/lawyer","stats":"0","type":"freq"},{"value":"6","labl":"My agent","stats":"0","type":"freq"},{"value":"7","labl":"Information at PACRO, website and TV","stats":"1","type":"freq"},{"value":"8","labl":"A desk officer at PACRO and website","stats":"1","type":"freq"},{"value":"9","labl":"Information desk and desk officer at PACRO","stats":"3","type":"freq"},{"value":"10","labl":"Information desk at PACRO and Colleague","stats":"1","type":"freq"},{"value":"11","labl":"PACRO employee away from office","stats":"1","type":"freq"},{"value":"12","labl":"A desk officer at PACRO and Colleague","stats":"1","type":"freq"},{"value":"13","labl":"Brochure","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V233","name":"Q11A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"44","var_end_pos":"46","var_width":"3","var_rec_seg_no":"1","labl":"Q11a: Were the instructions clear","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"13","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V234","name":"Q11B","file_id":"F11","var_intrvl":"discrete","var_start_pos":"47","var_end_pos":"99","var_width":"53","var_rec_seg_no":"1","labl":"Q11b: Please explain","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Had to use a lawyer initially to understand the forms","labl":null,"stats":"1","type":"freq"},{"value":"No explaination","labl":null,"stats":"12","type":"freq"},{"value":"but front desk should offer more information","labl":null,"stats":"1","type":"freq"},{"value":"process was long","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F11"},{"vid":"V235","name":"Q12A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"100","var_end_pos":"102","var_width":"3","var_rec_seg_no":"1","labl":"Q12a: Did the instructions correspond to the actual process that was followed?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"14","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V236","name":"Q12B","file_id":"F11","var_intrvl":"discrete","var_start_pos":"103","var_end_pos":"130","var_width":"28","var_rec_seg_no":"1","labl":"Q12b: Please explain","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"13","type":"freq"},{"value":"but process is simpler on tv","labl":null,"stats":"1","type":"freq"},{"value":"simple and straight forward","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F11"},{"vid":"V237","name":"Q13","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"131","var_end_pos":"133","var_width":"3","var_rec_seg_no":"1","labl":"Q13: How long did it take to complete your transaction with immigration (countin","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Same day","stats":"1","type":"freq"},{"value":"2","labl":"Less than a week","stats":"3","type":"freq"},{"value":"3","labl":"Less than 2 weeks","stats":"4","type":"freq"},{"value":"4","labl":"Less than 4 weeks","stats":"5","type":"freq"},{"value":"5","labl":"Over a month","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q13: How long did it take to complete your transaction with immigration (counting from time of lodging application to time of receiving completed document)?","fid":"F11"},{"vid":"V238","name":"Q14","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"134","var_end_pos":"136","var_width":"3","var_rec_seg_no":"1","labl":"Q14: Did this time correspond to the amount of time you were told it would take?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"10","type":"freq"},{"value":"2","labl":"No","stats":"3","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"2","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V239","name":"Q15","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"137","var_end_pos":"139","var_width":"3","var_rec_seg_no":"1","labl":"Q15: Did you have to make multiple visits to PACRO in order to check on the prog","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"8","type":"freq"},{"value":"2","labl":"No","stats":"7","type":"freq"},{"value":"3","labl":"N\/A (used an agent or notary )","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q15: Did you have to make multiple visits to PACRO in order to check on the progress of your application or file additional paperwork","fid":"F11"},{"vid":"V240","name":"Q16","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"140","var_end_pos":"142","var_width":"3","var_rec_seg_no":"1","labl":"Q16: If yes, how many visits in total did you make to PACRO before picking up th","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"2 - 3","stats":"7","type":"freq"},{"value":"2","labl":"4 - 5","stats":"1","type":"freq"},{"value":"3","labl":"More than 5","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"7","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q16: If yes, how many visits in total did you make to PACRO before picking up the completed application","fid":"F11"},{"vid":"V241","name":"Q17","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"143","var_end_pos":"145","var_width":"3","var_rec_seg_no":"1","labl":"Q17: Were you at any point in the process, asked to meet a staf member in a priv","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"1","type":"freq"},{"value":"2","labl":"No","stats":"14","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q17: Were you at any point in the process, asked to meet a staf member in a private office or away from the Customer Service Centre","fid":"F11"},{"vid":"V242","name":"Q18","file_id":"F11","var_intrvl":"discrete","var_start_pos":"146","var_end_pos":"199","var_width":"54","var_rec_seg_no":"1","labl":"Q18: If yes, please explain","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"14","type":"freq"},{"value":"met supervisor to seek clarification regarding process","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F11"},{"vid":"V243","name":"Q19","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"200","var_end_pos":"202","var_width":"3","var_rec_seg_no":"1","labl":"Q19: Did the amount you paid for your certificate(s) correspond to the written n","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"11","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"3","labl":"Don't know","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q19: Did the amount you paid for your certificate(s) correspond to the written notices at the PACRO office?","fid":"F11"},{"vid":"V244","name":"Q20","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"203","var_end_pos":"205","var_width":"3","var_rec_seg_no":"1","labl":"Q20: If not how much did you pay?","var_val_range":[{"units":null,"min":"777","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"15","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V245","name":"Q21","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"206","var_end_pos":"208","var_width":"3","var_rec_seg_no":"1","labl":"Q21: How would you rate your experience at PACRO in terms of staff courtesy and","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"12","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"3","type":"freq"},{"value":"3","labl":"Poor","stats":"0","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q21: How would you rate your experience at PACRO in terms of staff courtesy and knowledge?","fid":"F11"},{"vid":"V246","name":"Q22","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"209","var_end_pos":"211","var_width":"3","var_rec_seg_no":"1","labl":"Q22: How would you rate your experience at PACRO in terms of waiting time to be","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"4","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"9","type":"freq"},{"value":"3","labl":"Poor","stats":"2","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"N\/A","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q22: How would you rate your experience at PACRO in terms of waiting time to be served?","fid":"F11"},{"vid":"V247","name":"Q23","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"212","var_end_pos":"214","var_width":"3","var_rec_seg_no":"1","labl":"Q23: How would you rate your experience at PACRO in terms of processing time to","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"7","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"8","type":"freq"},{"value":"3","labl":"Poor","stats":"0","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q23: How would you rate your experience at PACRO in terms of processing time to obtain documents?","fid":"F11"},{"vid":"V248","name":"Q24","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"215","var_end_pos":"217","var_width":"3","var_rec_seg_no":"1","labl":"Q24: How would you rate your experience at PACRO in terms of the comfort of the","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"6","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"8","type":"freq"},{"value":"3","labl":"Poor","stats":"1","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"No response","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q24: How would you rate your experience at PACRO in terms of the comfort of the Customer Service Center?","fid":"F11"},{"vid":"V249","name":"Q25A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"218","var_end_pos":"220","var_width":"3","var_rec_seg_no":"1","labl":"Q25a: Some government offices have a poor reputation of requiring extra payment","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"A great deal","stats":"0","type":"freq"},{"value":"2","labl":"Sometimes","stats":"0","type":"freq"},{"value":"3","labl":"Never","stats":"14","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q25a: Some government offices have a poor reputation of requiring extra payment (speed money) to obtain service. Do you think PACRO suffers from this problem?","fid":"F11"},{"vid":"V250","name":"Q25B","file_id":"F11","var_intrvl":"discrete","var_start_pos":"221","var_end_pos":"265","var_width":"45","var_rec_seg_no":"1","labl":"Q25b: Please explain","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"12","type":"freq"},{"value":"a client was chased away for offering a bribe","labl":null,"stats":"1","type":"freq"},{"value":"never experinced such a thing","labl":null,"stats":"1","type":"freq"},{"value":"no such experience","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F11"},{"vid":"V251","name":"Q26","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"266","var_end_pos":"268","var_width":"3","var_rec_seg_no":"1","labl":"Q26: Was this the first time that you had applied at PACRO?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"9","type":"freq"},{"value":"2","labl":"No","stats":"6","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V252","name":"Q27","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"269","var_end_pos":"272","var_width":"4","var_rec_seg_no":"1","labl":"Q27: If you had applied at PACRO before, what year was this in?","var_val_range":[{"units":null,"min":"777","max":"2009"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"},{"value":"2008","labl":null,"stats":"2","type":"freq"},{"value":"2009","labl":null,"stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V253","name":"Q28","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"273","var_end_pos":"275","var_width":"3","var_rec_seg_no":"1","labl":"Q28: During your last transation with PACRO did you use an agent","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"1","type":"freq"},{"value":"2","labl":"No","stats":"5","type":"freq"},{"value":"3","labl":"Don't remember","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V254","name":"Q29A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"276","var_end_pos":"278","var_width":"3","var_rec_seg_no":"1","labl":"Q29: If you used a notary or agent, ehat was your reason for not applying in per","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Notary\/lawyer was handling all aspects of my company's incor","stats":"0","type":"freq"},{"value":"2","labl":"It is too time consuming to apply myself","stats":"0","type":"freq"},{"value":"3","labl":"It is too confusing to apply myself(I am unclear or the req)","stats":"1","type":"freq"},{"value":"4","labl":"I am located outside of Lusaka and can't apply where I live","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q29: If you used a notary or agent, ehat was your reason for not applying in person","fid":"F11"},{"vid":"V255","name":"Q30","file_id":"F11","var_intrvl":"discrete","var_start_pos":"279","var_end_pos":"336","var_width":"58","var_rec_seg_no":"1","labl":"Q30: If you selected \"too time consuming or \"too confusing\", please explain why","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"14","type":"freq"},{"value":"not familiar with the law and didn't want to make mistakes","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q30: If you selected \"too time consuming or \"too confusing\", please explain why you have this impression","fid":"F11"},{"vid":"V256","name":"Q31","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"337","var_end_pos":"342","var_width":"6","var_rec_seg_no":"1","labl":"Q31: How much did you pay the agent to conduct the transaction on your behalf (K","var_val_range":[{"units":null,"min":"777","max":"350000"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"},{"value":"350000","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q31: How much did you pay the agent to conduct the transaction on your behalf (Kwacha)","fid":"F11"},{"vid":"V257","name":"Q32","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"343","var_end_pos":"345","var_width":"3","var_rec_seg_no":"1","labl":"Q32: How would you compare the time it took to process your application on your","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Faster","stats":"4","type":"freq"},{"value":"2","labl":"Slower","stats":"0","type":"freq"},{"value":"3","labl":"Same","stats":"1","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q32: How would you compare the time it took to process your application on your recent visit compared with your first visit","fid":"F11"},{"vid":"V258","name":"Q33","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"346","var_end_pos":"348","var_width":"3","var_rec_seg_no":"1","labl":"Q33: How would you compare the quality of customer care on your recent visit com","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"4","type":"freq"},{"value":"2","labl":"Worse","stats":"0","type":"freq"},{"value":"3","labl":"Same","stats":"1","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q33: How would you compare the quality of customer care on your recent visit compared with your first visit?","fid":"F11"},{"vid":"V259","name":"Q34A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"349","var_end_pos":"351","var_width":"3","var_rec_seg_no":"1","labl":"Q34a: How would you compare the level of corruption on your recent visit compare","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"0","type":"freq"},{"value":"2","labl":"Worse","stats":"0","type":"freq"},{"value":"3","labl":"Same","stats":"2","type":"freq"},{"value":"4","labl":"No opinion","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q34a: How would you compare the level of corruption on your recent visit compared with your first visit?","fid":"F11"},{"vid":"V260","name":"Q34B","file_id":"F11","var_intrvl":"discrete","var_start_pos":"352","var_end_pos":"379","var_width":"28","var_rec_seg_no":"1","labl":"Q34b: Please explain","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"9","type":"freq"},{"value":"No explaination","labl":null,"stats":"2","type":"freq"},{"value":"no corruption","labl":null,"stats":"3","type":"freq"},{"value":"no experience of malpractice","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F11"},{"vid":"V261","name":"Q35A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"380","var_end_pos":"382","var_width":"3","var_rec_seg_no":"1","labl":"Q35: Heard about PACRO through","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"1","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"0","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"1","type":"freq"},{"value":"4","labl":"Brochures","stats":"2","type":"freq"},{"value":"5","labl":"PACRO speaking at trade shows or business association events","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"No, never seen any public communications about Immigration","stats":"4","type":"freq"},{"value":"8","labl":"TV, Radio and Newspaper","stats":"1","type":"freq"},{"value":"9","labl":"TV, Radio, Website and Public forum","stats":"1","type":"freq"},{"value":"10","labl":"TV and Newspaper","stats":"2","type":"freq"},{"value":"11","labl":"Newspaper and brochure","stats":"0","type":"freq"},{"value":"12","labl":"TV, Newspaper and PACRO speaking  at shows","stats":"2","type":"freq"},{"value":"13","labl":"TV and Radio","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V262","name":"Q36A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"383","var_end_pos":"385","var_width":"3","var_rec_seg_no":"1","labl":"Q36: Contacted PACRO to complain (Amount of paperwork required as part of the ap","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Amount of paperwork required as part of the application pro","stats":"0","type":"freq"},{"value":"2","labl":"Delays in service (Not receiving my document fast enough)","stats":"4","type":"freq"},{"value":"3","labl":"Unprofessional behavior by staff members","stats":"0","type":"freq"},{"value":"4","labl":"Demands for extra payment or \"speed money\"","stats":"0","type":"freq"},{"value":"5","labl":"More seroius criminal acts","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never lodges a complaint with Immigration","stats":"11","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q36: Contacted PACRO to complain (Amount of paperwork required as part of the application process)","fid":"F11"},{"vid":"V263","name":"Q37A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"386","var_end_pos":"388","var_width":"3","var_rec_seg_no":"1","labl":"Q37: How did you lodge your complaint or suggestion? (Suggestion box at the offi","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Suggestion box at the office","stats":"0","type":"freq"},{"value":"2","labl":"Spoke to a staff member","stats":"2","type":"freq"},{"value":"3","labl":"Wrote a letter to management","stats":"1","type":"freq"},{"value":"4","labl":"Called the PACRO office","stats":"1","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"11","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Q37: How did you lodge your complaint or suggestion? (Suggestion box at the office )","fid":"F11"},{"vid":"V264","name":"Q38A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"389","var_end_pos":"391","var_width":"3","var_rec_seg_no":"1","labl":"Q38: Was PACRO responsive to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"3","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"11","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V265","name":"Q38B","file_id":"F11","var_intrvl":"discrete","var_start_pos":"392","var_end_pos":"447","var_width":"56","var_rec_seg_no":"1","labl":"Q38: Please explain","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"11","type":"freq"},{"value":"No explaination","labl":null,"stats":"2","type":"freq"},{"value":"said service would be better next time","labl":null,"stats":"1","type":"freq"},{"value":"when name was cleared, certificate came out in good time","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F11"},{"vid":"V266","name":"Q39","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"448","var_end_pos":"450","var_width":"3","var_rec_seg_no":"1","labl":"Q39: If yes, how soon did they respond to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Within a week","stats":"3","type":"freq"},{"value":"2","labl":"Within a month","stats":"0","type":"freq"},{"value":"3","labl":"More than a month","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V267","name":"Q40A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"451","var_end_pos":"453","var_width":"3","var_rec_seg_no":"1","labl":"Q40: How did they contact you?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Called your office","stats":"2","type":"freq"},{"value":"2","labl":"Wrote a letter to you","stats":"0","type":"freq"},{"value":"3","labl":"Spoke to you","stats":"1","type":"freq"},{"value":"4","labl":"Didn't contact me but I saw improvement","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"12","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V268","name":"Q41A","file_id":"F11","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"454","var_end_pos":"456","var_width":"3","var_rec_seg_no":"1","labl":"Q41: If you have not lodged a complaint with PACRO, why not?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"I am satisfied with their service\/No reason to complain","stats":"10","type":"freq"},{"value":"2","labl":"I do not believe they will respond","stats":"0","type":"freq"},{"value":"3","labl":"I am too busy","stats":"1","type":"freq"},{"value":"4","labl":"I am concerned about possible repercussions","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"3","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F11"},{"vid":"V269","name":"Q42","file_id":"F11","var_intrvl":"discrete","var_start_pos":"457","var_end_pos":"544","var_width":"88","var_rec_seg_no":"1","labl":"Q42: Do you have additional comments you would like to share with us for our eva","var_sumstat":[{"value":"15","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"4","type":"freq"},{"value":"PACRO is doing a good job","labl":null,"stats":"1","type":"freq"},{"value":"agents are a nuisance - they don't guide their clients well","labl":null,"stats":"1","type":"freq"},{"value":"glad to have pacro in livingstone; need to improve effiecieny; need to improve publicity","labl":null,"stats":"1","type":"freq"},{"value":"good customer care, they shouldn't slacken","labl":null,"stats":"1","type":"freq"},{"value":"pacro is okay in livingstone but lusaka was very bad in 2008","labl":null,"stats":"1","type":"freq"},{"value":"pacro need to improve publicity","labl":null,"stats":"1","type":"freq"},{"value":"pacro office is small; payment by check should be allowed","labl":null,"stats":"1","type":"freq"},{"value":"pacro shold go into rural areas as well - help farmers","labl":null,"stats":"1","type":"freq"},{"value":"satisfied with service","labl":null,"stats":"1","type":"freq"},{"value":"satisfied with service; glad to have pacro in livingstone","labl":null,"stats":"1","type":"freq"},{"value":"satisfied with service; managers office is too open","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","var_notes":"Q42: Do you have additional comments you would like to share with us for our evaluation? Explainn","fid":"F11"},{"vid":"V270","name":"qid","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1","var_end_pos":"1","var_width":"1","var_rec_seg_no":"1","labl":"Questionnaire  ID","var_val_range":[{"units":null,"min":"1","max":"9"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"1","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"6","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"8","labl":null,"stats":"1","type":"freq"},{"value":"9","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V271","name":"Q2","file_id":"F12","var_intrvl":"discrete","var_start_pos":"2","var_end_pos":"23","var_width":"22","var_rec_seg_no":"1","labl":"Type of Industry","var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Agriculture","labl":null,"stats":"1","type":"freq"},{"value":"Energy","labl":null,"stats":"2","type":"freq"},{"value":"Energy (Oil marketing)","labl":null,"stats":"1","type":"freq"},{"value":"Motor Industry","labl":null,"stats":"1","type":"freq"},{"value":"Motor Vehicle trade","labl":null,"stats":"1","type":"freq"},{"value":"Motor vehicle industry","labl":null,"stats":"1","type":"freq"},{"value":"Retail","labl":null,"stats":"1","type":"freq"},{"value":"Telecommunications","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V272","name":"Q5A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"24","var_end_pos":"24","var_width":"1","var_rec_seg_no":"1","labl":"Primary borders crossing","var_val_range":[{"units":null,"min":"1","max":"5"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Chirundu","stats":"8","type":"freq"},{"value":"2","labl":"Kazungula","stats":"0","type":"freq"},{"value":"3","labl":"Nakonde","stats":"0","type":"freq"},{"value":"4","labl":"Lusaka international airport","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V273","name":"Q5B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"25","var_end_pos":"35","var_width":"11","var_rec_seg_no":"1","labl":"Other primry border crossing","var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Livingstone","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"8","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V274","name":"Q6","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"36","var_end_pos":"38","var_width":"3","var_rec_seg_no":"1","labl":"Primary destination","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"sadc","stats":"4","type":"freq"},{"value":"2","labl":"Other African countries","stats":"0","type":"freq"},{"value":"3","labl":"Europe","stats":"1","type":"freq"},{"value":"4","labl":"Asia","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"6","labl":"Company does not export","stats":"4","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V275","name":"Q7","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"39","var_end_pos":"41","var_width":"3","var_rec_seg_no":"1","labl":"Source Country","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"sadc","stats":"7","type":"freq"},{"value":"2","labl":"Other African countries","stats":"0","type":"freq"},{"value":"3","labl":"Europe","stats":"0","type":"freq"},{"value":"4","labl":"Asia","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V276","name":"Q8","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"42","var_end_pos":"44","var_width":"3","var_rec_seg_no":"1","labl":"Have you been enrolled in Customs Accredited Client Program","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes, my company is currently enrolled","stats":"6","type":"freq"},{"value":"2","labl":"Was invited but process hasn't been completed","stats":"2","type":"freq"},{"value":"3","labl":"Was enrolled but currently suspended","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V277","name":"Q9","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"45","var_end_pos":"48","var_width":"4","var_rec_seg_no":"1","labl":"What year was firm invited to join the CACP","var_val_range":[{"units":null,"min":"1","max":"2009"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"2005","stats":"0","type":"freq"},{"value":"2","labl":"2006","stats":"0","type":"freq"},{"value":"3","labl":"2007","stats":"1","type":"freq"},{"value":"4","labl":"2008","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"No response","stats":"4","type":"freq"},{"value":"999","labl":"Dont know","stats":"0","type":"freq"},{"value":"2007","labl":null,"stats":"2","type":"freq"},{"value":"2008","labl":null,"stats":"1","type":"freq"},{"value":"2009","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V278","name":"Q10","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"49","var_end_pos":"52","var_width":"4","var_rec_seg_no":"1","labl":"What year was audited for the CACP","var_val_range":[{"units":null,"min":"1","max":"2009"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"2005","stats":"0","type":"freq"},{"value":"2","labl":"2006","stats":"0","type":"freq"},{"value":"3","labl":"2007","stats":"0","type":"freq"},{"value":"4","labl":"2008","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"No response","stats":"3","type":"freq"},{"value":"999","labl":"Dont know","stats":"0","type":"freq"},{"value":"2007","labl":null,"stats":"1","type":"freq"},{"value":"2008","labl":null,"stats":"4","type":"freq"},{"value":"2009","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V279","name":"Q11","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"53","var_end_pos":"56","var_width":"4","var_rec_seg_no":"1","labl":"What year was firm enrolled in the CACP","var_val_range":[{"units":null,"min":"1","max":"2009"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"2005","stats":"0","type":"freq"},{"value":"2","labl":"2006","stats":"0","type":"freq"},{"value":"3","labl":"2007","stats":"1","type":"freq"},{"value":"4","labl":"2008","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"},{"value":"888","labl":"No response","stats":"0","type":"freq"},{"value":"999","labl":"Dont know","stats":"0","type":"freq"},{"value":"2007","labl":null,"stats":"3","type":"freq"},{"value":"2008","labl":null,"stats":"3","type":"freq"},{"value":"2009","labl":null,"stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V280","name":"Q12A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"57","var_end_pos":"59","var_width":"3","var_rec_seg_no":"1","labl":"Would you describe the enrollment process as","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Efficient","stats":"2","type":"freq"},{"value":"2","labl":"Acceptable","stats":"4","type":"freq"},{"value":"3","labl":"Difficult","stats":"3","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V281","name":"Q12B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"60","var_end_pos":"208","var_width":"149","var_rec_seg_no":"1","labl":"Please Explain","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"Consignment given preference as goods only stay for a maximum of 3 hours","labl":null,"stats":"1","type":"freq"},{"value":"It is Good","labl":null,"stats":"1","type":"freq"},{"value":"It take long to enroll","labl":null,"stats":"1","type":"freq"},{"value":"No response","labl":null,"stats":"1","type":"freq"},{"value":"Paperwork was laborious but the result was zero. Paperwork was too extensive and unnecessary. All documentation as provided but ZRA demanded too much","labl":null,"stats":"1","type":"freq"},{"value":"The enrollment process certain reqiurements given in a long form was not clear","labl":null,"stats":"1","type":"freq"},{"value":"They asked for a lot of information which we provided","labl":null,"stats":"1","type":"freq"},{"value":"ZRA has not streamlined the process well. It takes to long to complete","labl":null,"stats":"1","type":"freq"},{"value":"had already been invited based on the number of imprints","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V282","name":"Q13","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"209","var_end_pos":"211","var_width":"3","var_rec_seg_no":"1","labl":"Days it took to comply with the application process","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Don't remember","stats":"1","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"45","labl":null,"stats":"1","type":"freq"},{"value":"60","labl":null,"stats":"1","type":"freq"},{"value":"120","labl":null,"stats":"1","type":"freq"},{"value":"187","labl":null,"stats":"1","type":"freq"},{"value":"365","labl":null,"stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V283","name":"Q14","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"212","var_end_pos":"214","var_width":"3","var_rec_seg_no":"1","labl":"If audit was done, how many days did it take to comply with requirements","var_val_range":[{"units":null,"min":"3","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"3","labl":"Still not concluded","stats":"4","type":"freq"},{"value":"4","labl":"Audit was not done","stats":"1","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"84","labl":null,"stats":"1","type":"freq"},{"value":"180","labl":null,"stats":"1","type":"freq"},{"value":"365","labl":null,"stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V284","name":"Q15","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"215","var_end_pos":"217","var_width":"3","var_rec_seg_no":"1","labl":"Did ZRA clearly communicate the requirements of the audit?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"7","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"777","labl":"Not applicable","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V285","name":"Q16A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"218","var_end_pos":"220","var_width":"3","var_rec_seg_no":"1","labl":"Did your audit consist of physical inspection\/visit by ZRA officials","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"7","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"},{"value":"888","labl":"Dont know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V286","name":"Q16B","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"221","var_end_pos":"223","var_width":"3","var_rec_seg_no":"1","labl":"Did your audit consist of paperwork and provision of financial information?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"6","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"},{"value":"888","labl":"Dont know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V287","name":"Q17","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"224","var_end_pos":"226","var_width":"3","var_rec_seg_no":"1","labl":"How many days did it take after the audit for ZRA to give you clearance to join","var_val_range":[{"units":null,"min":"3","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"3","labl":"Still not concluded","stats":"4","type":"freq"},{"value":"4","labl":"Audit was not done","stats":"0","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"90","labl":null,"stats":"1","type":"freq"},{"value":"120","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"How many days did it take after the audit for ZRA to give you clearance to join the Accredited Economic Operator Program?","fid":"F12"},{"vid":"V288","name":"Q18","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"227","var_end_pos":"229","var_width":"3","var_rec_seg_no":"1","labl":"Did you have to pay a fee for the enrollment process?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"0","type":"freq"},{"value":"2","labl":"No","stats":"9","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V289","name":"Q19","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"230","var_end_pos":"232","var_width":"3","var_rec_seg_no":"1","labl":"If yes, what was the amount?","var_val_range":[{"units":null,"min":"777","max":"777"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"777","labl":"N\/A","stats":"9","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V290","name":"Q20","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"233","var_end_pos":"235","var_width":"3","var_rec_seg_no":"1","labl":"Has your company been suspended from the program at any point since enrollment?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"2","type":"freq"},{"value":"2","labl":"No","stats":"7","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V291","name":"Q21","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"236","var_end_pos":"238","var_width":"3","var_rec_seg_no":"1","labl":"If yes, to question 20, were the reasons communicated clearly?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"2","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"7","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V292","name":"Q22","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"239","var_end_pos":"241","var_width":"3","var_rec_seg_no":"1","labl":"What were the reasons given (Circle all that apply)","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Financial controls were considered inadequate","stats":"0","type":"freq"},{"value":"2","labl":"Inventory controls were considered inadequate","stats":"0","type":"freq"},{"value":"3","labl":"Past problems with customs payments","stats":"0","type":"freq"},{"value":"4","labl":"Other","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"7","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V293","name":"Q23","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"242","var_end_pos":"244","var_width":"3","var_rec_seg_no":"1","labl":"Have you been given clear instructions on what you need to do to re-enroll?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"1","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"7","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V294","name":"Q24","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"245","var_end_pos":"247","var_width":"3","var_rec_seg_no":"1","labl":"Will you try to re-enroll?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"2","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"3","labl":"Not decided","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"7","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V295","name":"Q24B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"248","var_end_pos":"364","var_width":"117","var_rec_seg_no":"1","labl":"Please explain","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"7","type":"freq"},{"value":"We are still in the process as there are many requirements that ZRA needs","labl":null,"stats":"1","type":"freq"},{"value":"We have to becuse we have such big volumes that we need a 5 day credit window and speedy clearance through the border","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V296","name":"Q25","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"365","var_end_pos":"367","var_width":"3","var_rec_seg_no":"1","labl":"Before the CACP, how long (on average) did it take for your cargo to clear the b","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"1","type":"freq"},{"value":"12","labl":null,"stats":"1","type":"freq"},{"value":"15","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"Not Applicable","stats":"3","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Before the CACP, how long (on average) did it take for your cargo to clear the border? (indicate number of days)","fid":"F12"},{"vid":"V297","name":"Q26","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"368","var_end_pos":"370","var_width":"3","var_rec_seg_no":"1","labl":"Since the CACP, how many days on average does it take for your cargo to clear th","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"3","type":"freq"},{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"5","labl":null,"stats":"2","type":"freq"},{"value":"777","labl":"Not applicable","stats":"3","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Since the CACP, how many days on average does it take for your cargo to clear the border on average? (indicate number of days, weeks, months etc)","fid":"F12"},{"vid":"V298","name":"Q27","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"371","var_end_pos":"373","var_width":"3","var_rec_seg_no":"1","labl":"Compared to before you were enrolled in the program, is your cargo subject to","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Few inspections","stats":"1","type":"freq"},{"value":"2","labl":"Same number of inspections","stats":"3","type":"freq"},{"value":"3","labl":"More inspections","stats":"2","type":"freq"},{"value":"777","labl":"Not applicable","stats":"2","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V299","name":"Q28A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"374","var_end_pos":"374","var_width":"1","var_rec_seg_no":"1","labl":"How do you pay your VAT and customs duties","var_val_range":[{"units":null,"min":"1","max":"3"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Cash at the border","stats":"1","type":"freq"},{"value":"2","labl":"Line of credit from ZRA","stats":"5","type":"freq"},{"value":"3","labl":"Other","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V300","name":"Q28B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"375","var_end_pos":"407","var_width":"33","var_rec_seg_no":"1","labl":"Describe the other","var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"By cheque","labl":null,"stats":"1","type":"freq"},{"value":"Goods get bonded and we pay later","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"6","type":"freq"},{"value":"We pay by cheques","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V301","name":"Q29","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"408","var_end_pos":"408","var_width":"1","var_rec_seg_no":"1","labl":"Have you experienced problems with the payments of your VAT and customs duties?","var_val_range":[{"units":null,"min":"1","max":"3"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes, more than once a month","stats":"4","type":"freq"},{"value":"2","labl":"Yes, but rarely","stats":"1","type":"freq"},{"value":"3","labl":"No problems","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V302","name":"Q30","file_id":"F12","var_intrvl":"discrete","var_start_pos":"409","var_end_pos":"505","var_width":"97","var_rec_seg_no":"1","labl":"If yes to Q 29, what is the cause of the problem?","var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Credit terms pose a time constraint","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"4","type":"freq"},{"value":"No response","labl":null,"stats":"2","type":"freq"},{"value":"Other response","labl":null,"stats":"1","type":"freq"},{"value":"Payment must be made within 5 days but paperwork takes long and this leads to blocking of account","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V303","name":"Q31","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"506","var_end_pos":"508","var_width":"3","var_rec_seg_no":"1","labl":"If yes to Q29, has this slowed the clearance of goods through customs?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"4","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"4","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V304","name":"Q32A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"509","var_end_pos":"511","var_width":"3","var_rec_seg_no":"1","labl":"If yes, how long are the delays on average (indicate number of days)","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"2","type":"freq"},{"value":"3","labl":null,"stats":"1","type":"freq"},{"value":"4","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"Not applicable","stats":"5","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V305","name":"Q32B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"512","var_end_pos":"590","var_width":"79","var_rec_seg_no":"1","labl":"Comment","var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No response","labl":null,"stats":"6","type":"freq"},{"value":"They count 5 calender days instead of 5 working days even though BOZ isn't open","labl":null,"stats":"1","type":"freq"},{"value":"We have to check with Livingstone","labl":null,"stats":"1","type":"freq"},{"value":"we get goods on bond; commissioner must be persuaded to get goods faster","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V306","name":"Q33A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"591","var_end_pos":"593","var_width":"3","var_rec_seg_no":"1","labl":"Has joining the CACP program benefited your company?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very much","stats":"5","type":"freq"},{"value":"2","labl":"Somewhat","stats":"1","type":"freq"},{"value":"3","labl":"No","stats":"1","type":"freq"},{"value":"777","labl":"Not applicable","stats":"2","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V307","name":"Q33B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"594","var_end_pos":"704","var_width":"111","var_rec_seg_no":"1","labl":"Please explain your response","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"No response","labl":null,"stats":"4","type":"freq"},{"value":"There is no good infrastructure to facilitate CACP as trucks get stuck queues","labl":null,"stats":"1","type":"freq"},{"value":"Vehicles get through the border much faster. The program has improved our relationship and cordination with ZRA","labl":null,"stats":"1","type":"freq"},{"value":"We are given priority at customs","labl":null,"stats":"1","type":"freq"},{"value":"We get cargo much faster through the border","labl":null,"stats":"1","type":"freq"},{"value":"We would have loved things to be better. Credit days are too short (5days)","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V308","name":"Q34","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"705","var_end_pos":"707","var_width":"3","var_rec_seg_no":"1","labl":"Are you familiar with the Zambia Threshold Program?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"5","type":"freq"},{"value":"2","labl":"No","stats":"4","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V309","name":"Q35A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"708","var_end_pos":"710","var_width":"3","var_rec_seg_no":"1","labl":"If yes, were the activities relevant to reducing congestion and corruption at th","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very relevant","stats":"3","type":"freq"},{"value":"2","labl":"Moderately relevant","stats":"1","type":"freq"},{"value":"3","labl":"Relevant","stats":"0","type":"freq"},{"value":"4","labl":"Not very relevant","stats":"0","type":"freq"},{"value":"5","labl":"Irrelevant","stats":"0","type":"freq"},{"value":"777","labl":"Not applicable","stats":"5","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"If yes, were the activities relevant to reducing congestion and corruption at the borders?","fid":"F12"},{"vid":"V310","name":"Q35B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"711","var_end_pos":"838","var_width":"128","var_rec_seg_no":"1","labl":"Please explain","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"Any programme is just as good as the people running it. There is no dedicatio currently","labl":null,"stats":"1","type":"freq"},{"value":"Conjestion and risk of damage to our vehicles has been greatly reduced. No commment on corruption as we have not experienced any","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"5","type":"freq"},{"value":"No response","labl":null,"stats":"1","type":"freq"},{"value":"We have ben given preference to clear cargo at the borders at faster rate than before","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V311","name":"Q36","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"839","var_end_pos":"841","var_width":"3","var_rec_seg_no":"1","labl":"Since 2006 has congestion at the border","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Improved","stats":"5","type":"freq"},{"value":"2","labl":"Stayed the same","stats":"1","type":"freq"},{"value":"3","labl":"Gotten worse","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V312","name":"Q36B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"842","var_end_pos":"1073","var_width":"232","var_rec_seg_no":"1","labl":"Please explain","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"CACP effect in terms of reducing conjestion at the border may be inaccurately assessed because lately imports decreased significantly due to the economic crisis. Now conjestion has started going up due to improvements in the economy","labl":null,"stats":"1","type":"freq"},{"value":"Chirundu has improved but Kapiri has remained the same","labl":null,"stats":"1","type":"freq"},{"value":"I have not gon eto the order for many months","labl":null,"stats":"1","type":"freq"},{"value":"It is not perfect at all but things have genrally improved","labl":null,"stats":"1","type":"freq"},{"value":"No response","labl":null,"stats":"3","type":"freq"},{"value":"The are higher volumes of imports","labl":null,"stats":"1","type":"freq"},{"value":"have heard that things are getting worse","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V313","name":"Q37","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1074","var_end_pos":"1076","var_width":"3","var_rec_seg_no":"1","labl":"Since 2006 has corruption at the border","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Improved","stats":"0","type":"freq"},{"value":"2","labl":"Stayed the same","stats":"0","type":"freq"},{"value":"3","labl":"Gotten worse","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"9","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V314","name":"Q37B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"1077","var_end_pos":"1154","var_width":"78","var_rec_seg_no":"1","labl":"Please explain","var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"No response","labl":null,"stats":"7","type":"freq"},{"value":"Other response","labl":null,"stats":"1","type":"freq"},{"value":"We work with a reputable clearing agent and they pay fro clearance and customs","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V315","name":"Q38A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1155","var_end_pos":"1157","var_width":"3","var_rec_seg_no":"1","labl":"Since 2006 has customer service at the border","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Improved","stats":"4","type":"freq"},{"value":"2","labl":"Stayed the same","stats":"1","type":"freq"},{"value":"3","labl":"Gotten worse","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V316","name":"Q38B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"1158","var_end_pos":"1278","var_width":"121","var_rec_seg_no":"1","labl":"Please explain","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"No response","labl":null,"stats":"4","type":"freq"},{"value":"Providers of service are more efficient to accredited clients","labl":null,"stats":"1","type":"freq"},{"value":"The clearing agent deals with customs","labl":null,"stats":"1","type":"freq"},{"value":"The time spent clearing short and the staff are very responsive","labl":null,"stats":"1","type":"freq"},{"value":"There has been improvements in the facilities at the border and customes officials are now more efficient in their duties","labl":null,"stats":"1","type":"freq"},{"value":"We use agents and they are the ones who deal with ZRA","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V317","name":"Q39A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1279","var_end_pos":"1281","var_width":"3","var_rec_seg_no":"1","labl":"Some government offices have a poor reputation of requiring extra payment (speed","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"A great deal","stats":"1","type":"freq"},{"value":"2","labl":"Sometimes","stats":"0","type":"freq"},{"value":"3","labl":"Never","stats":"5","type":"freq"},{"value":"4","labl":"No opinion","stats":"2","type":"freq"},{"value":"777","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Some government offices have a poor reputation of requiring extra payment (speed money) to obtain service. Do you think ZRA suffers from this problem?","fid":"F12"},{"vid":"V318","name":"Q39B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"1282","var_end_pos":"1322","var_width":"41","var_rec_seg_no":"1","labl":"Please explain","var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Maybe it is possible based on what i hear","labl":null,"stats":"1","type":"freq"},{"value":"No response","labl":null,"stats":"4","type":"freq"},{"value":"Not a ppossibility for BP Zambia","labl":null,"stats":"1","type":"freq"},{"value":"Some people clear faster than others","labl":null,"stats":"1","type":"freq"},{"value":"They are quite approachable","labl":null,"stats":"1","type":"freq"},{"value":"no experience of it","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V319","name":"Q40A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1323","var_end_pos":"1325","var_width":"3","var_rec_seg_no":"1","labl":"Some border crossings have a poor reputation of demanding extra payments during","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"A great deal","stats":"0","type":"freq"},{"value":"2","labl":"Sometimes","stats":"0","type":"freq"},{"value":"3","labl":"Never","stats":"6","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"No response","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Some border crossings have a poor reputation of demanding extra payments during physical inspections. Do you think your firm is impacted by this problem?","fid":"F12"},{"vid":"V320","name":"Q40B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"1326","var_end_pos":"1432","var_width":"107","var_rec_seg_no":"1","labl":"Please explain","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"No response","labl":null,"stats":"7","type":"freq"},{"value":"Physical inspection is done and fixed amount is asked for","labl":null,"stats":"1","type":"freq"},{"value":"Road block officers always ask for money. They will always come up with a case for the driver to pay a fine","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V321","name":"Q41","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1433","var_end_pos":"1435","var_width":"3","var_rec_seg_no":"1","labl":"Do you trans-ship goods across Zambia?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"3","type":"freq"},{"value":"2","labl":"No","stats":"6","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V322","name":"Q42A","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1436","var_end_pos":"1438","var_width":"3","var_rec_seg_no":"1","labl":"If you trans-ship goods, do you find that repayment of bonds is","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Faster than before","stats":"4","type":"freq"},{"value":"2","labl":"same as before","stats":"0","type":"freq"},{"value":"3","labl":"Slower than before","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"5","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V323","name":"Q42B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"1439","var_end_pos":"1542","var_width":"104","var_rec_seg_no":"1","labl":"Comment","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"No Comment","labl":null,"stats":"8","type":"freq"},{"value":"The general rule is that goods must be exited at the border within 5 days and that is exactly what we do","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V324","name":"Q43","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1543","var_end_pos":"1543","var_width":"1","var_rec_seg_no":"1","labl":"Are you familiar with ZRA's Customer Standards Charter for processing time at th","var_val_range":[{"units":null,"min":"1","max":"2"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"5","type":"freq"},{"value":"2","labl":"No","stats":"4","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"Are you familiar with ZRA's Customer Standards Charter for processing time at the border and refunds of VAT?","fid":"F12"},{"vid":"V325","name":"Q44","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1544","var_end_pos":"1546","var_width":"3","var_rec_seg_no":"1","labl":"If yes, do you think the Charter has been helpful to you in better understanding","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"3","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"3","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"4","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","var_notes":"If yes, do you think the Charter has been helpful to you in better understanding your rights as a client?","fid":"F12"},{"vid":"V326","name":"Q45","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1547","var_end_pos":"1547","var_width":"1","var_rec_seg_no":"1","labl":"Have you ever contacted ZRA to complain about: (circle all that apply)","var_val_range":[{"units":null,"min":"1","max":"6"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Delays in customes clearance","stats":"3","type":"freq"},{"value":"2","labl":"Demand for speed money or other irregular payment","stats":"0","type":"freq"},{"value":"3","labl":"Delays in posting the VAT and duties payment","stats":"0","type":"freq"},{"value":"4","labl":"Delays in repayment of your ond ot VAT refund","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"4","type":"freq"},{"value":"6","labl":"No. Never contacted them","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V327","name":"Q45B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"1548","var_end_pos":"1612","var_width":"65","var_rec_seg_no":"1","labl":"Describe other","var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"Delays in processing clearance certificates","labl":null,"stats":"1","type":"freq"},{"value":"Delays in processing line of credit","labl":null,"stats":"1","type":"freq"},{"value":"Delays in reciepting our payment","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"3","type":"freq"},{"value":"Poor level of security at the customes clearance premises","labl":null,"stats":"1","type":"freq"},{"value":"blocking of account due to payment problems","labl":null,"stats":"1","type":"freq"},{"value":"delays in receiving confirmation of funds when account is blocked","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V328","name":"Q46","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1613","var_end_pos":"1615","var_width":"3","var_rec_seg_no":"1","labl":"How did you lodge your complaint or suggestion?","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Suggestion Box","stats":"0","type":"freq"},{"value":"2","labl":"Spoke to a senior officer","stats":"2","type":"freq"},{"value":"3","labl":"Wrote a letter to management","stats":"4","type":"freq"},{"value":"5","labl":"Other","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V329","name":"Q47","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1616","var_end_pos":"1618","var_width":"3","var_rec_seg_no":"1","labl":"If you did contact them, were they responsive to your concern?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"5","type":"freq"},{"value":"2","labl":"No","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"2","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V330","name":"Q47B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"1619","var_end_pos":"1731","var_width":"113","var_rec_seg_no":"1","labl":"Comment","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"3","type":"freq"},{"value":"They just promised that they would improve bust nothing has changed","labl":null,"stats":"1","type":"freq"},{"value":"They were very slow at responding","labl":null,"stats":"1","type":"freq"},{"value":"We have to work out another way of paying as e-payment is a challenge","labl":null,"stats":"1","type":"freq"},{"value":"clearing documents are too simple and not handled in a secure manner. The documents are therefore liable to fraud","labl":null,"stats":"1","type":"freq"},{"value":"helpful senior officials","labl":null,"stats":"1","type":"freq"},{"value":"when delays have been on their side, have used discretion to unblock account","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V331","name":"Q48","file_id":"F12","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1732","var_end_pos":"1734","var_width":"3","var_rec_seg_no":"1","labl":"Do you have additional comments you would like to share?","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"9","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"8","type":"freq"},{"value":"2","labl":"No","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F12"},{"vid":"V332","name":"Q48B","file_id":"F12","var_intrvl":"discrete","var_start_pos":"1735","var_end_pos":"1946","var_width":"212","var_rec_seg_no":"1","labl":"Comment","var_sumstat":[{"value":"9","type":"vald"}],"var_catgry":[{"value":"Even with preferential treatment, reduction in number of days isn't working; should be amended to 5 working days for duty, VAT and clearing","labl":null,"stats":"1","type":"freq"},{"value":"Generally ZRA has improved in as a proffesional institute. They can howver do better","labl":null,"stats":"1","type":"freq"},{"value":"If ZRA want ot amke money, they should act quickly in processing things. Credit time should be extended from 5 days to 15. They must communicate effectively","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"1","type":"freq"},{"value":"This programme is working very well and hopefully this will continue","labl":null,"stats":"1","type":"freq"},{"value":"We feel that ZRA has many issues on trust and this make it very difficult to deal with them. They should deal with different companies on case-by-case basis rathere than apply a general approach for all companies","labl":null,"stats":"1","type":"freq"},{"value":"We would like to have the option of pre-clean. We need more than five days, especially over weekends","labl":null,"stats":"1","type":"freq"},{"value":"ZRA have been slow in implementing the programme. The privileges are not easily communicated","labl":null,"stats":"1","type":"freq"},{"value":"ZRA should work with Road Traffic and Safety Authority and International police to speed up clearance of cargo","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F12"},{"vid":"V333","name":"qnid","file_id":"F13","var_dcml":"0","var_intrvl":"contin","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Questionnaire ID","var_val_range":[{"units":null,"min":"1","max":"30"}],"var_sumstat":[{"value":"61","type":"vald"},{"value":"0","type":"invd"},{"value":"1","type":"min"},{"value":"30","type":"max"}],"var_format":"numeric","var_format_schema":"other","fid":"F13"},{"vid":"V334","name":"Q8A","file_id":"F13","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"3","var_width":"1","var_rec_seg_no":"1","labl":"Q8a: Operations registration","var_val_range":[{"units":null,"min":"1","max":"8"}],"var_sumstat":[{"value":"61","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Taxpayer ID Number","stats":"22","type":"freq"},{"value":"2","labl":"VAT registration","stats":"8","type":"freq"},{"value":"3","labl":"Income tax registration","stats":"7","type":"freq"},{"value":"4","labl":"Tax clearance certifcate","stats":"16","type":"freq"},{"value":"5","labl":"Other operations registration","stats":"4","type":"freq"},{"value":"6","labl":"PAYE (Pay As You Earn)","stats":"1","type":"freq"},{"value":"7","labl":"Tax returns","stats":"1","type":"freq"},{"value":"8","labl":"Invoice Tax Number","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F13"},{"vid":"V335","name":"qnid","file_id":"F14","var_dcml":"0","var_intrvl":"contin","var_start_pos":"1","var_end_pos":"2","var_width":"2","var_rec_seg_no":"1","labl":"Questionnaire ID","var_val_range":[{"units":null,"min":"1","max":"30"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"},{"value":"1","type":"min"},{"value":"30","type":"max"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V336","name":"Q2","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"3","var_end_pos":"3","var_width":"1","var_rec_seg_no":"1","labl":"Q2: Respondent position","var_val_range":[{"units":null,"min":"1","max":"5"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Business owner applyinng in person","stats":"16","type":"freq"},{"value":"2","labl":"An employee","stats":"8","type":"freq"},{"value":"3","labl":"A notary\/lawyer\/accountant","stats":"4","type":"freq"},{"value":"4","labl":"An agent","stats":"2","type":"freq"},{"value":"5","labl":"Other status","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V337","name":"Q3A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"4","var_end_pos":"6","var_width":"3","var_rec_seg_no":"1","labl":"Q3: Sector","var_val_range":[{"units":null,"min":"1","max":"888"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Manufacturing","stats":"1","type":"freq"},{"value":"2","labl":"Trade","stats":"5","type":"freq"},{"value":"3","labl":"Services","stats":"11","type":"freq"},{"value":"4","labl":"Agriculture","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"6","labl":"Trade and Services","stats":"3","type":"freq"},{"value":"7","labl":"Construction","stats":"3","type":"freq"},{"value":"8","labl":"Services and Construction","stats":"0","type":"freq"},{"value":"9","labl":"Construction and Maintenance","stats":"1","type":"freq"},{"value":"10","labl":"Services and Construction","stats":"2","type":"freq"},{"value":"11","labl":"Trade and manufacturing","stats":"1","type":"freq"},{"value":"12","labl":"Trade, Mining and Transport","stats":"1","type":"freq"},{"value":"13","labl":"Trade, Manufacturing and Services","stats":"1","type":"freq"},{"value":"14","labl":"Services and Consultancy","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V338","name":"Q4A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"7","var_end_pos":"9","var_width":"3","var_rec_seg_no":"1","labl":"Q4: Form of ownership","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Sole proprietor","stats":"6","type":"freq"},{"value":"2","labl":"Partnership","stats":"5","type":"freq"},{"value":"3","labl":"Private company","stats":"18","type":"freq"},{"value":"4","labl":"Public company","stats":"0","type":"freq"},{"value":"5","labl":"Foreign company registered in Zambia","stats":"0","type":"freq"},{"value":"6","labl":"Other form of ownership","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V339","name":"Q5A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"10","var_end_pos":"10","var_width":"1","var_rec_seg_no":"1","labl":"Q5: HQ of company","var_val_range":[{"units":null,"min":"1","max":"6"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Lusaka","stats":"25","type":"freq"},{"value":"2","labl":"Northern province","stats":"1","type":"freq"},{"value":"3","labl":"Eastern province","stats":"0","type":"freq"},{"value":"4","labl":"Southern province","stats":"2","type":"freq"},{"value":"5","labl":"Foreign company","stats":"0","type":"freq"},{"value":"6","labl":"Other HQ of company","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V340","name":"Q6B","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"11","var_end_pos":"13","var_width":"3","var_rec_seg_no":"1","labl":"Q6b: Annual turnover","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Business hasn't commenced yet","stats":"5","type":"freq"},{"value":"777","labl":"N\/A","stats":"23","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V341","name":"Q7","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"14","var_end_pos":"14","var_width":"1","var_rec_seg_no":"1","labl":"Q7: Number of employees","var_val_range":[{"units":null,"min":"1","max":"4"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"1-2","stats":"2","type":"freq"},{"value":"2","labl":"3-5","stats":"9","type":"freq"},{"value":"3","labl":"6-29","stats":"16","type":"freq"},{"value":"4","labl":"30-70","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V342","name":"Q8A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"15","var_end_pos":"15","var_width":"1","var_rec_seg_no":"1","labl":"Q8: Operations registration","var_val_range":[{"units":null,"min":"1","max":"8"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Taxpayer ID Number","stats":"22","type":"freq"},{"value":"2","labl":"VAT registration","stats":"2","type":"freq"},{"value":"3","labl":"Income tax registration","stats":"0","type":"freq"},{"value":"4","labl":"Tax clearance certifcate","stats":"6","type":"freq"},{"value":"5","labl":"Other operations registration","stats":"0","type":"freq"},{"value":"6","labl":"PAYE (Pay As You Earn)","stats":"0","type":"freq"},{"value":"7","labl":"Tax returns","stats":"0","type":"freq"},{"value":"8","labl":"Invoice Tax Number","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V343","name":"Q9A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"16","var_end_pos":"17","var_width":"2","var_rec_seg_no":"1","labl":"Q9a: Source of information","var_val_range":[{"units":null,"min":"1","max":"11"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at ZRA","stats":"19","type":"freq"},{"value":"2","labl":"A desk officer at ZRA","stats":"6","type":"freq"},{"value":"3","labl":"The signed placards in the ZRA office","stats":"0","type":"freq"},{"value":"4","labl":"ZRA Website","stats":"1","type":"freq"},{"value":"5","labl":"ZRA brochures","stats":"1","type":"freq"},{"value":"6","labl":"My notary\/lawyer","stats":"0","type":"freq"},{"value":"7","labl":"My agent","stats":"0","type":"freq"},{"value":"8","labl":"Other source of information","stats":"3","type":"freq"},{"value":"9","labl":"Colleague","stats":"0","type":"freq"},{"value":"10","labl":"Self","stats":"0","type":"freq"},{"value":"11","labl":"pacro","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V344","name":"Q9B","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"18","var_end_pos":"20","var_width":"3","var_rec_seg_no":"1","labl":"Q9b: Source of information","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at ZRA","stats":"0","type":"freq"},{"value":"2","labl":"A desk officer at ZRA","stats":"7","type":"freq"},{"value":"3","labl":"The signed placards in the ZRA office","stats":"1","type":"freq"},{"value":"4","labl":"ZRA Website","stats":"2","type":"freq"},{"value":"5","labl":"ZRA brochures","stats":"5","type":"freq"},{"value":"6","labl":"My notary\/lawyer","stats":"0","type":"freq"},{"value":"7","labl":"My agent","stats":"1","type":"freq"},{"value":"8","labl":"Other source of information","stats":"0","type":"freq"},{"value":"9","labl":"Colleague","stats":"2","type":"freq"},{"value":"10","labl":"Self","stats":"3","type":"freq"},{"value":"11","labl":"pacro","stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"7","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V345","name":"Q9C","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"21","var_end_pos":"23","var_width":"3","var_rec_seg_no":"1","labl":"Q9c: Source of information","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at ZRA","stats":"0","type":"freq"},{"value":"2","labl":"A desk officer at ZRA","stats":"0","type":"freq"},{"value":"3","labl":"The signed placards in the ZRA office","stats":"3","type":"freq"},{"value":"4","labl":"ZRA Website","stats":"3","type":"freq"},{"value":"5","labl":"ZRA brochures","stats":"4","type":"freq"},{"value":"6","labl":"My notary\/lawyer","stats":"0","type":"freq"},{"value":"7","labl":"My agent","stats":"0","type":"freq"},{"value":"8","labl":"Other source of information","stats":"0","type":"freq"},{"value":"9","labl":"Colleague","stats":"0","type":"freq"},{"value":"10","labl":"Self","stats":"0","type":"freq"},{"value":"11","labl":"pacro","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"20","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V346","name":"Q9D","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"24","var_end_pos":"26","var_width":"3","var_rec_seg_no":"1","labl":"Q9d: Source of information","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at ZRA","stats":"0","type":"freq"},{"value":"2","labl":"A desk officer at ZRA","stats":"0","type":"freq"},{"value":"3","labl":"The signed placards in the ZRA office","stats":"0","type":"freq"},{"value":"4","labl":"ZRA Website","stats":"1","type":"freq"},{"value":"5","labl":"ZRA brochures","stats":"4","type":"freq"},{"value":"6","labl":"My notary\/lawyer","stats":"0","type":"freq"},{"value":"7","labl":"My agent","stats":"0","type":"freq"},{"value":"8","labl":"Other source of information","stats":"0","type":"freq"},{"value":"9","labl":"Colleague","stats":"1","type":"freq"},{"value":"10","labl":"Self","stats":"0","type":"freq"},{"value":"11","labl":"pacro","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"24","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V347","name":"Q9E","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"27","var_end_pos":"29","var_width":"3","var_rec_seg_no":"1","labl":"Q9e: Source of information","var_val_range":[{"units":null,"min":"1","max":"777"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Information desk at ZRA","stats":"0","type":"freq"},{"value":"2","labl":"A desk officer at ZRA","stats":"0","type":"freq"},{"value":"3","labl":"The signed placards in the ZRA office","stats":"0","type":"freq"},{"value":"4","labl":"ZRA Website","stats":"0","type":"freq"},{"value":"5","labl":"ZRA brochures","stats":"1","type":"freq"},{"value":"6","labl":"My notary\/lawyer","stats":"0","type":"freq"},{"value":"7","labl":"My agent","stats":"0","type":"freq"},{"value":"8","labl":"Other source of information","stats":"0","type":"freq"},{"value":"9","labl":"Colleague","stats":"1","type":"freq"},{"value":"10","labl":"Self","stats":"0","type":"freq"},{"value":"11","labl":"pacro","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"28","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V348","name":"Q10","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"30","var_end_pos":"32","var_width":"3","var_rec_seg_no":"1","labl":"Q10: Instructions clear?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very clear","stats":"23","type":"freq"},{"value":"2","labl":"Somewhat clear","stats":"6","type":"freq"},{"value":"3","labl":"Not clear","stats":"0","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V349","name":"Q11A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"33","var_end_pos":"35","var_width":"3","var_rec_seg_no":"1","labl":"Q11: If not clear, why not?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Forms difficult to understand","stats":"3","type":"freq"},{"value":"2","labl":"I gpt cpnflicting or wrong instructions from staff","stats":"0","type":"freq"},{"value":"3","labl":"Staff use bureaucratic language I can't understand","stats":"0","type":"freq"},{"value":"4","labl":"Staff don't know the answers to my questions","stats":"0","type":"freq"},{"value":"5","labl":"Other if not clear, why not?","stats":"0","type":"freq"},{"value":"6","labl":"Inadequate information for a layman to grasp","stats":"1","type":"freq"},{"value":"7","labl":"System isn't flexible-too time consuming","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"23","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V350","name":"Q12A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"36","var_end_pos":"38","var_width":"3","var_rec_seg_no":"1","labl":"Q12: When applied did staff tell you","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Come back next day","stats":"7","type":"freq"},{"value":"2","labl":"Come back next week","stats":"2","type":"freq"},{"value":"3","labl":"Processed while I waited","stats":"4","type":"freq"},{"value":"4","labl":"Come after 3 days","stats":"10","type":"freq"},{"value":"5","labl":"Come after 2 days","stats":"1","type":"freq"},{"value":"6","labl":"Check within 2 months","stats":"1","type":"freq"},{"value":"7","labl":"Come after 4 days","stats":"1","type":"freq"},{"value":"8","labl":"It takes more than a month","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"3","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V351","name":"Q13A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"39","var_end_pos":"41","var_width":"3","var_rec_seg_no":"1","labl":"Q13a: How many days did completion take - TPN","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"3","type":"freq"},{"value":"2","labl":null,"stats":"2","type":"freq"},{"value":"3","labl":null,"stats":"15","type":"freq"},{"value":"7","labl":null,"stats":"2","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"4","type":"freq"},{"value":"888","labl":"Don't know","stats":"2","type":"freq"},{"value":"999","labl":"NA (still in process)","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V352","name":"Q13B","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"42","var_end_pos":"44","var_width":"3","var_rec_seg_no":"1","labl":"Q13b: How many days did completion take - VAT","var_val_range":[{"units":null,"min":"2","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"2","labl":null,"stats":"1","type":"freq"},{"value":"3","labl":null,"stats":"4","type":"freq"},{"value":"4","labl":null,"stats":"2","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"20","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"},{"value":"999","labl":"NA (still in process)","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V353","name":"Q13C","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"45","var_end_pos":"47","var_width":"3","var_rec_seg_no":"1","labl":"Q13c: How many days did completion take - Income TAX","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"2","type":"freq"},{"value":"3","labl":null,"stats":"7","type":"freq"},{"value":"7","labl":null,"stats":"1","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"17","type":"freq"},{"value":"888","labl":"Don't know","stats":"2","type":"freq"},{"value":"999","labl":"NA (still in process)","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V354","name":"Q13D","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"48","var_end_pos":"50","var_width":"3","var_rec_seg_no":"1","labl":"Q13d: How many days for other transaction?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"3","type":"freq"},{"value":"3","labl":null,"stats":"5","type":"freq"},{"value":"7","labl":null,"stats":"2","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"17","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"NA (still in process)","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V355","name":"Q13E","file_id":"F14","var_intrvl":"discrete","var_start_pos":"51","var_end_pos":"63","var_width":"13","var_rec_seg_no":"1","labl":"Q13e: Specify other transaction","var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"N\/A","labl":null,"stats":"17","type":"freq"},{"value":"PAYE","labl":null,"stats":"1","type":"freq"},{"value":"tax clearance","labl":null,"stats":"10","type":"freq"},{"value":"tax refund","labl":null,"stats":"1","type":"freq"},{"value":"tax refunds","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V356","name":"Q14","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"64","var_end_pos":"66","var_width":"3","var_rec_seg_no":"1","labl":"Q14: Whether multiple visits were made to ZRA?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"7","type":"freq"},{"value":"2","labl":"No","stats":"19","type":"freq"},{"value":"3","labl":"na","stats":"3","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V357","name":"Q15","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"67","var_end_pos":"69","var_width":"3","var_rec_seg_no":"1","labl":"Q15: How many total visits did you make?","var_val_range":[{"units":null,"min":"2","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"2","labl":null,"stats":"2","type":"freq"},{"value":"3","labl":null,"stats":"3","type":"freq"},{"value":"4","labl":null,"stats":"2","type":"freq"},{"value":"777","labl":"N\/A","stats":"23","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V358","name":"Q16","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"70","var_end_pos":"72","var_width":"3","var_rec_seg_no":"1","labl":"Q16: Did you pay for your certificate(s)?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"1","type":"freq"},{"value":"2","labl":"No","stats":"28","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"1","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V359","name":"Q17","file_id":"F14","var_intrvl":"discrete","var_start_pos":"73","var_end_pos":"84","var_width":"12","var_rec_seg_no":"1","labl":"Q17: If yes, how much did you pay?","var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"(yet to pay)","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"29","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V360","name":"Q18","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"85","var_end_pos":"87","var_width":"3","var_rec_seg_no":"1","labl":"Q18: Was money or favors requested to issue your registration?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"4","type":"freq"},{"value":"2","labl":"No","stats":"26","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V361","name":"Q19A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"88","var_end_pos":"90","var_width":"3","var_rec_seg_no":"1","labl":"Q19a: Rate courtesy and knowledge at ZRA","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"12","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"15","type":"freq"},{"value":"3","labl":"Poor","stats":"3","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't Management","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V362","name":"Q19B","file_id":"F14","var_intrvl":"discrete","var_start_pos":"91","var_end_pos":"271","var_width":"181","var_rec_seg_no":"1","labl":"Q19b: Comment","var_sumstat":[{"value":"30","type":"vald"}],"var_catgry":[{"value":"In comparison to other service centres, ZRA is not up to par","labl":null,"stats":"1","type":"freq"},{"value":"No comments","labl":null,"stats":"4","type":"freq"},{"value":"Some don't have technical know how, might give wrong information to customers","labl":null,"stats":"1","type":"freq"},{"value":"Staff are quite knowledgeable although there is no sufficient man power to attend to clients especially at cashiers office","labl":null,"stats":"1","type":"freq"},{"value":"Staff do not shade more light on procedures to be followed on the application process. They are too bried and take for granted that one is knowledeable about the application process","labl":null,"stats":"1","type":"freq"},{"value":"Staff knowledge is not very good. Very few people know how to give efficient responses and may at times give contradictory responses or advice. Staff courtesy is quite ok.","labl":null,"stats":"1","type":"freq"},{"value":"The staff have no motivation, they are incompetent an slow","labl":null,"stats":"1","type":"freq"},{"value":"They seem well informed although one or two of the staff are not very knowledgeable (could be new employees)","labl":null,"stats":"1","type":"freq"},{"value":"information desk should provide more information about registration process","labl":null,"stats":"1","type":"freq"},{"value":"insufficient number os staff to attend to clients","labl":null,"stats":"1","type":"freq"},{"value":"only problem is with cashiers - takes too long","labl":null,"stats":"1","type":"freq"},{"value":"some staff are kind and kmowledgeable while others are not","labl":null,"stats":"1","type":"freq"},{"value":"some staff lack good customer service skills - moody and impolite","labl":null,"stats":"1","type":"freq"},{"value":"some staff seem better trained and better informed than others","labl":null,"stats":"1","type":"freq"},{"value":"sometimes staff are few and queues are long; sometimes service is good, other times bad","labl":null,"stats":"1","type":"freq"},{"value":"staff are efficient","labl":null,"stats":"1","type":"freq"},{"value":"staff are well informed and efficient","labl":null,"stats":"1","type":"freq"},{"value":"staff do not appear to be experienced","labl":null,"stats":"1","type":"freq"},{"value":"staff have different pieces of advice","labl":null,"stats":"1","type":"freq"},{"value":"staff lack a sense of urgency - talk on phone for long periods, attend to clients they know","labl":null,"stats":"1","type":"freq"},{"value":"staff lack a sense of urgency - talk on phone for long periods; guidance to clients is poor","labl":null,"stats":"1","type":"freq"},{"value":"staff need to have more information and knowledge on system operations","labl":null,"stats":"1","type":"freq"},{"value":"staff normally concerned with personal matters e.g personal phone calls","labl":null,"stats":"1","type":"freq"},{"value":"staff not polite","labl":null,"stats":"1","type":"freq"},{"value":"staff performance is below par","labl":null,"stats":"1","type":"freq"},{"value":"system is better - there is a measure of efficiency","labl":null,"stats":"1","type":"freq"},{"value":"when making tax payments service takes too long at cashiers but staff are quite well informed","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V363","name":"Q20","file_id":"F14","var_intrvl":"discrete","var_start_pos":"272","var_end_pos":"282","var_width":"11","var_rec_seg_no":"1","labl":"Q20: How long did you wait to be served in CSC?","var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1 hour","labl":null,"stats":"4","type":"freq"},{"value":"10 minutes","labl":null,"stats":"7","type":"freq"},{"value":"15 minutes","labl":null,"stats":"1","type":"freq"},{"value":"2 minutes","labl":null,"stats":"1","type":"freq"},{"value":"20 minutes","labl":null,"stats":"1","type":"freq"},{"value":"25 minutes","labl":null,"stats":"1","type":"freq"},{"value":"3 hours","labl":null,"stats":"1","type":"freq"},{"value":"30 minutes","labl":null,"stats":"8","type":"freq"},{"value":"4 hours","labl":null,"stats":"1","type":"freq"},{"value":"40 minutes","labl":null,"stats":"1","type":"freq"},{"value":"45 minutes","labl":null,"stats":"1","type":"freq"},{"value":"5 minutes","labl":null,"stats":"2","type":"freq"},{"value":"No response","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V364","name":"Q21","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"283","var_end_pos":"285","var_width":"3","var_rec_seg_no":"1","labl":"Q21: Rate period of obtain certificates","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"14","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"9","type":"freq"},{"value":"3","labl":"Poor","stats":"4","type":"freq"},{"value":"4","labl":"No opinion","stats":"3","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"N\/A","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V365","name":"Q22","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"286","var_end_pos":"288","var_width":"3","var_rec_seg_no":"1","labl":"Q22: Rate comfort at ZRA in terms of CSC?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Very good","stats":"13","type":"freq"},{"value":"2","labl":"Satisfactory","stats":"14","type":"freq"},{"value":"3","labl":"Poor","stats":"2","type":"freq"},{"value":"4","labl":"No opinion","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V366","name":"Q23A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"289","var_end_pos":"291","var_width":"3","var_rec_seg_no":"1","labl":"Q23a: Does ZRA suffer from speed money?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"A great deal","stats":"4","type":"freq"},{"value":"2","labl":"Sometimes","stats":"7","type":"freq"},{"value":"3","labl":"Never","stats":"16","type":"freq"},{"value":"4","labl":"No opinion","stats":"3","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V367","name":"Q23B","file_id":"F14","var_intrvl":"discrete","var_start_pos":"292","var_end_pos":"525","var_width":"234","var_rec_seg_no":"1","labl":"Q23b: Please explain","var_sumstat":[{"value":"30","type":"vald"}],"var_catgry":[{"value":"Corruption is rampart on clearance at the boarders. Money is paid to quicken the process. Most speed money requests are common during clearance at the boarder","labl":null,"stats":"1","type":"freq"},{"value":"Fellow business owners pay for services minus actually visiting the service center and acquire their services through speed money","labl":null,"stats":"1","type":"freq"},{"value":"I was once asked for speed money but i refused","labl":null,"stats":"1","type":"freq"},{"value":"In terms of obtaining certification there has been reduction in process time and so reduction in speed money payments. Although when it comes to payments at the cashiers speed money payments do exist in order to ensure fast processing","labl":null,"stats":"1","type":"freq"},{"value":"In the past extra payment deals were common. Things are now quite transparent because of introduction of a new system. ie improved sensitisation of processes and improved laws and policies at national level.","labl":null,"stats":"1","type":"freq"},{"value":"Information from general public suggests that speed money within ZRA exist","labl":null,"stats":"1","type":"freq"},{"value":"Maybe not but one is tempted to speed the process, problem is worse in regional officesOuter stations the offices are in separate offices","labl":null,"stats":"1","type":"freq"},{"value":"No explaination","labl":null,"stats":"13","type":"freq"},{"value":"at times processes ran faster when clients pay some money","labl":null,"stats":"1","type":"freq"},{"value":"clearing of motor vehicles can be done withoout paying duty, suggesting that payments are made to wave off duty payments","labl":null,"stats":"1","type":"freq"},{"value":"due to delays in issuing certificates, people do pay extra amounts to get their documents faster","labl":null,"stats":"1","type":"freq"},{"value":"mostly at border - was asked to pay extra to get my car cleared","labl":null,"stats":"1","type":"freq"},{"value":"never experienced it","labl":null,"stats":"1","type":"freq"},{"value":"no such experience","labl":null,"stats":"3","type":"freq"},{"value":"process is very transparent","labl":null,"stats":"1","type":"freq"},{"value":"there has been a reduction in corruption","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V368","name":"Q24","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"526","var_end_pos":"528","var_width":"3","var_rec_seg_no":"1","labl":"Q24: Are you familiar with ZRA's customer service charter?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"14","type":"freq"},{"value":"2","labl":"No","stats":"16","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V369","name":"Q25","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"529","var_end_pos":"531","var_width":"3","var_rec_seg_no":"1","labl":"Q25: Has charter improved understanding of your rights?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"14","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"3","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"16","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V370","name":"Q26","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"532","var_end_pos":"534","var_width":"3","var_rec_seg_no":"1","labl":"Q26: Was this the first time you applied at ZRA?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"12","type":"freq"},{"value":"2","labl":"No","stats":"16","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"2","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V371","name":"Q27","file_id":"F14","var_intrvl":"discrete","var_start_pos":"535","var_end_pos":"538","var_width":"4","var_rec_seg_no":"1","labl":"Q27: IF applied before, what year was this in?","var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1990","labl":null,"stats":"1","type":"freq"},{"value":"1991","labl":null,"stats":"1","type":"freq"},{"value":"1993","labl":null,"stats":"1","type":"freq"},{"value":"1997","labl":null,"stats":"2","type":"freq"},{"value":"1999","labl":null,"stats":"1","type":"freq"},{"value":"2003","labl":null,"stats":"1","type":"freq"},{"value":"2004","labl":null,"stats":"2","type":"freq"},{"value":"2005","labl":null,"stats":"1","type":"freq"},{"value":"2007","labl":null,"stats":"1","type":"freq"},{"value":"2008","labl":null,"stats":"5","type":"freq"},{"value":"N\/A","labl":null,"stats":"14","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V372","name":"Q28","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"539","var_end_pos":"541","var_width":"3","var_rec_seg_no":"1","labl":"Q28: Compare processing time prior to 2006 and recent visit","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Faster","stats":"9","type":"freq"},{"value":"2","labl":"Slower","stats":"1","type":"freq"},{"value":"3","labl":"Same","stats":"0","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"999","labl":"No response","stats":"6","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V373","name":"Q29","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"542","var_end_pos":"544","var_width":"3","var_rec_seg_no":"1","labl":"Q29: How long did it take before? (Days)","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":null,"stats":"1","type":"freq"},{"value":"7","labl":null,"stats":"3","type":"freq"},{"value":"10","labl":null,"stats":"1","type":"freq"},{"value":"14","labl":null,"stats":"1","type":"freq"},{"value":"21","labl":null,"stats":"1","type":"freq"},{"value":"30","labl":null,"stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"8","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V374","name":"Q30A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"545","var_end_pos":"547","var_width":"3","var_rec_seg_no":"1","labl":"Q30a: Compare recent visit customer care quality to first visit","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"13","type":"freq"},{"value":"2","labl":"Worse","stats":"1","type":"freq"},{"value":"3","labl":"Same","stats":"2","type":"freq"},{"value":"4","labl":"No opinion","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V375","name":"Q30B","file_id":"F14","var_intrvl":"discrete","var_start_pos":"548","var_end_pos":"669","var_width":"122","var_rec_seg_no":"1","labl":"Q30b: Comment","var_sumstat":[{"value":"30","type":"vald"}],"var_catgry":[{"value":"1 - 2 year ago it was even better than it is now, when it first started, genral morale was high and they wanted to impress","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"14","type":"freq"},{"value":"No comments","labl":null,"stats":"7","type":"freq"},{"value":"There was poor customer comfort in service center at the time, the staff were not good in terms of courtesy","labl":null,"stats":"1","type":"freq"},{"value":"chairs were not enough to cater for clients and many would wait standing","labl":null,"stats":"1","type":"freq"},{"value":"customer service centre is comfortable but staff a","labl":null,"stats":"1","type":"freq"},{"value":"facilities have been improved and staff are well trained (Computerised)","labl":null,"stats":"1","type":"freq"},{"value":"first visit was better - new queing system has caused longer waiting","labl":null,"stats":"1","type":"freq"},{"value":"staff are a little more accomodating this time","labl":null,"stats":"1","type":"freq"},{"value":"there are more staff to attend to clients","labl":null,"stats":"1","type":"freq"},{"value":"there is improvement in staff courtesy","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V376","name":"Q31A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"670","var_end_pos":"672","var_width":"3","var_rec_seg_no":"1","labl":"Q31a: Compare level of corruption between recent visit and first visit","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Better","stats":"3","type":"freq"},{"value":"2","labl":"Worse","stats":"2","type":"freq"},{"value":"3","labl":"Same","stats":"1","type":"freq"},{"value":"4","labl":"No opinion","stats":"9","type":"freq"},{"value":"777","labl":"N\/A","stats":"14","type":"freq"},{"value":"999","labl":"No response","stats":"1","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V377","name":"Q31B","file_id":"F14","var_intrvl":"discrete","var_start_pos":"673","var_end_pos":"856","var_width":"184","var_rec_seg_no":"1","labl":"Q31b: Please explain","var_sumstat":[{"value":"30","type":"vald"}],"var_catgry":[{"value":"It is strictly business now and has reduced on occurancies of exchanges of personal details such as phone numbers in order to process certificates faster through payment of speed money","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"14","type":"freq"},{"value":"Never experienced corruption","labl":null,"stats":"1","type":"freq"},{"value":"No evidence therefore difficult to tell","labl":null,"stats":"1","type":"freq"},{"value":"No explaination","labl":null,"stats":"8","type":"freq"},{"value":"Potential leadership","labl":null,"stats":"1","type":"freq"},{"value":"There was more corruption at the time due to slow process times eg TP would take as long as 2 weeks this would prompt speed money.","labl":null,"stats":"1","type":"freq"},{"value":"no comment - might be due to low salaries and poor conditions of service)","labl":null,"stats":"1","type":"freq"},{"value":"no experience of malpractice","labl":null,"stats":"1","type":"freq"},{"value":"previously staff would ask for speed money but now process is transparent","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V378","name":"Q32A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"857","var_end_pos":"859","var_width":"3","var_rec_seg_no":"1","labl":"Q32a: Which media did you hear about ZRA's services?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"25","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"1","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"2","type":"freq"},{"value":"4","labl":"Brochures","stats":"2","type":"freq"},{"value":"5","labl":"ZRA staff speaking at trade shows or business asso events","stats":"0","type":"freq"},{"value":"6","labl":"other media did hear about ZRA services","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never seen any public communications about ZRA","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V379","name":"Q32B","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"860","var_end_pos":"862","var_width":"3","var_rec_seg_no":"1","labl":"Q32b: Which media did you hear about ZRA's services?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"0","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"22","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"3","type":"freq"},{"value":"4","labl":"Brochures","stats":"1","type":"freq"},{"value":"5","labl":"ZRA staff speaking at trade shows or business asso events","stats":"3","type":"freq"},{"value":"6","labl":"other media did hear about ZRA services","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never seen any public communications about ZRA","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"1","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V380","name":"Q32C","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"863","var_end_pos":"865","var_width":"3","var_rec_seg_no":"1","labl":"Q32c: Which media did you hear about ZRA's services?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"0","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"0","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"21","type":"freq"},{"value":"4","labl":"Brochures","stats":"2","type":"freq"},{"value":"5","labl":"ZRA staff speaking at trade shows or business asso events","stats":"1","type":"freq"},{"value":"6","labl":"other media did hear about ZRA services","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never seen any public communications about ZRA","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"6","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V381","name":"Q32D","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"866","var_end_pos":"868","var_width":"3","var_rec_seg_no":"1","labl":"Q32d: Which media did you hear about ZRA's services?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"0","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"0","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"0","type":"freq"},{"value":"4","labl":"Brochures","stats":"19","type":"freq"},{"value":"5","labl":"ZRA staff speaking at trade shows or business asso events","stats":"2","type":"freq"},{"value":"6","labl":"other media did hear about ZRA services","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never seen any public communications about ZRA","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"9","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V382","name":"Q32E","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"869","var_end_pos":"871","var_width":"3","var_rec_seg_no":"1","labl":"Q32e: Which media did you hear about ZRA's services?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"TV announcements","stats":"0","type":"freq"},{"value":"2","labl":"Radio announcements","stats":"0","type":"freq"},{"value":"3","labl":"Newspaper announcements","stats":"0","type":"freq"},{"value":"4","labl":"Brochures","stats":"0","type":"freq"},{"value":"5","labl":"ZRA staff speaking at trade shows or business asso events","stats":"10","type":"freq"},{"value":"6","labl":"other media did hear about ZRA services","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never seen any public communications about ZRA","stats":"0","type":"freq"},{"value":"8","labl":"PACRO Offices","stats":"1","type":"freq"},{"value":"9","labl":"ZRA Rafle","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"18","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V383","name":"Q33A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"872","var_end_pos":"874","var_width":"3","var_rec_seg_no":"1","labl":"Q33: Have you ever lodged a complaint to ZRA?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Amount of paperwork required as part of the application proc","stats":"1","type":"freq"},{"value":"2","labl":"Delays in service (not meeting the times in the charter)","stats":"5","type":"freq"},{"value":"3","labl":"Unprofessional behaviour by staff members","stats":"2","type":"freq"},{"value":"4","labl":"Demands for extra payment or \"speed money\"","stats":"0","type":"freq"},{"value":"5","labl":"More serious criminal acts","stats":"0","type":"freq"},{"value":"6","labl":"Other","stats":"0","type":"freq"},{"value":"7","labl":"No, I have never lodged a complaint with ZRA","stats":"22","type":"freq"},{"value":"8","labl":"Amount of work required, delays & unprofessional behaviour","stats":"0","type":"freq"},{"value":"9","labl":"Delays, Unprofessional behaviour & demands for extra payment","stats":"0","type":"freq"},{"value":"10","labl":"Delays and staff being inaccessible","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"0","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V384","name":"Q34A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"875","var_end_pos":"877","var_width":"3","var_rec_seg_no":"1","labl":"Q34: Why haven't you lodged a complaint?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"I am satisfied with there service\/No reason to  complain","stats":"14","type":"freq"},{"value":"2","labl":"I do not believe they will respond","stats":"0","type":"freq"},{"value":"3","labl":"I am too busy","stats":"5","type":"freq"},{"value":"4","labl":"I am concerned about possible repercussions","stats":"0","type":"freq"},{"value":"5","labl":"Other","stats":"0","type":"freq"},{"value":"6","labl":"Don't know who to complain to","stats":"2","type":"freq"},{"value":"7","labl":"First encounter with ZRA","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"8","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V385","name":"Q35A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"878","var_end_pos":"880","var_width":"3","var_rec_seg_no":"1","labl":"Q35: How did you lodge your complaint or suggestion?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Suggestion box at the office","stats":"1","type":"freq"},{"value":"2","labl":"Spoke to a staff member","stats":"3","type":"freq"},{"value":"3","labl":"Wrote a letter to ZRA management","stats":"1","type":"freq"},{"value":"4","labl":"Called ZRA management","stats":"0","type":"freq"},{"value":"5","labl":"Contacted the ZRA integrity committee","stats":"0","type":"freq"},{"value":"6","labl":"Contacted the anti-corruption committee","stats":"0","type":"freq"},{"value":"7","labl":"Contacted the ALAC","stats":"0","type":"freq"},{"value":"8","labl":"Other","stats":"0","type":"freq"},{"value":"9","labl":"Spoke to staff member, wrote letter & called ZRA management","stats":"1","type":"freq"},{"value":"10","labl":"Wrote letter and called ZRA management","stats":"1","type":"freq"},{"value":"11","labl":"Spoke to staff member and wrote to ZRA management","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"22","type":"freq"},{"value":"888","labl":"Don't know","stats":"0","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V386","name":"Q36A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"881","var_end_pos":"883","var_width":"3","var_rec_seg_no":"1","labl":"Q36a: Was ZRA responsive to your concern?","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Yes","stats":"8","type":"freq"},{"value":"2","labl":"No","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"22","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V387","name":"Q36B","file_id":"F14","var_intrvl":"discrete","var_start_pos":"884","var_end_pos":"1127","var_width":"244","var_rec_seg_no":"1","labl":"Q36b: Comment","var_sumstat":[{"value":"30","type":"vald"}],"var_catgry":[{"value":"At one point ZRA could not provide tax books to clients, after much complaining from clients the tax books reappeared","labl":null,"stats":"1","type":"freq"},{"value":"Didn't act fast enough to prevent further abuses","labl":null,"stats":"1","type":"freq"},{"value":"Even though he responded to my concerns not all could have been met. I was attended to faster when I complained but was still met with slow attendence on a recent visit","labl":null,"stats":"1","type":"freq"},{"value":"For about 2 days at the time I was seeking services from them, their service was slow and that was intesfied by explaining that they had a problem with their database system","labl":null,"stats":"1","type":"freq"},{"value":"I did not receive any response following a letter I had submitted to adjust in VAT changes on behalf of a friend.after lodging in complaints, an assistant was assigned to ensure that the process was rectified and any additional VAT charges were","labl":null,"stats":"1","type":"freq"},{"value":"N\/A","labl":null,"stats":"22","type":"freq"},{"value":"They are working to eradicate corruption from their system eg they emphasised that goods under $200 are not subject to border tax following an incidence in which an individual wanted to tax me.","labl":null,"stats":"1","type":"freq"},{"value":"although they didn't act quickly to rectify the problem","labl":null,"stats":"1","type":"freq"},{"value":"assistant commisioner spoke to staff member advising her to be courteous","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"},{"vid":"V388","name":"Q37A","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1128","var_end_pos":"1130","var_width":"3","var_rec_seg_no":"1","labl":"Q37a: If yes, how soon did they respond to your concern","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Within a week","stats":"3","type":"freq"},{"value":"2","labl":"Within a month","stats":"3","type":"freq"},{"value":"3","labl":"More than a month","stats":"1","type":"freq"},{"value":"4","labl":"Same day","stats":"1","type":"freq"},{"value":"777","labl":"N\/A","stats":"22","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V389","name":"Q37B","file_id":"F14","var_dcml":"0","var_intrvl":"discrete","var_start_pos":"1131","var_end_pos":"1133","var_width":"3","var_rec_seg_no":"1","labl":"Q37b: How did they contact you?1","var_val_range":[{"units":null,"min":"1","max":"999"}],"var_sumstat":[{"value":"30","type":"vald"},{"value":"0","type":"invd"}],"var_catgry":[{"value":"1","labl":"Called your office","stats":"1","type":"freq"},{"value":"2","labl":"Wrote a letter to you","stats":"0","type":"freq"},{"value":"3","labl":"Spoke to you","stats":"2","type":"freq"},{"value":"4","labl":"Just saw the results","stats":"1","type":"freq"},{"value":"5","labl":"Called your office and spoke to you","stats":"4","type":"freq"},{"value":"6","labl":"Called your office, wrote letter and spoke to you","stats":"0","type":"freq"},{"value":"777","labl":"N\/A","stats":"22","type":"freq"},{"value":"999","labl":"No response","stats":"0","type":"freq"}],"var_format":"numeric","var_format_schema":"other","fid":"F14"},{"vid":"V390","name":"Q38","file_id":"F14","var_intrvl":"discrete","var_start_pos":"1134","var_end_pos":"1376","var_width":"243","var_rec_seg_no":"1","labl":"Q38: Any additional comments? please explain","var_sumstat":[{"value":"30","type":"vald"}],"var_catgry":[{"value":"No explaination","labl":null,"stats":"5","type":"freq"},{"value":"Service centres not located in strategic places and only restricted to central locations.This is a problem in terms of access as well as promotes over crowding. Small branches should be set up in other places within residential and town areas.","labl":null,"stats":"1","type":"freq"},{"value":"Staff assume everyone is well informed and conversant with the English language and this pauses problems to the layman or common man.","labl":null,"stats":"1","type":"freq"},{"value":"There is need for ZRA to improve system of service in terms of tax payments.","labl":null,"stats":"1","type":"freq"},{"value":"ZRA needs to come down to ground level and go into the field to reach out to smal business people in remote areas and those on the streets. ZRA must decentralise to ensure better service provision","labl":null,"stats":"1","type":"freq"},{"value":"ZRA operations have been exeptional","labl":null,"stats":"1","type":"freq"},{"value":"ZRA should improve coordination between people who attend to clients (customer service) and people that are responsible for processing information especially when a client has a special case such as that experienced by a friend of mine","labl":null,"stats":"1","type":"freq"},{"value":"ZRA should revisit their terms of service as a whole. Some departments are better than others","labl":null,"stats":"1","type":"freq"},{"value":"ZTP's work is evidently beneficial to clients and must continue.","labl":null,"stats":"1","type":"freq"},{"value":"call-in programs must be introduced where the public an ask questions and make suggestions on how to improve sevices","labl":null,"stats":"1","type":"freq"},{"value":"customer care must improve; ZRA should have public meetings where clients can lodge their complaints","labl":null,"stats":"1","type":"freq"},{"value":"customer care needs to improve, staff tend not to give clients the attention they deserve","labl":null,"stats":"1","type":"freq"},{"value":"customer service centre has eally improved compared to previous years","labl":null,"stats":"1","type":"freq"},{"value":"educating the public on zra services must be scaled up","labl":null,"stats":"1","type":"freq"},{"value":"need more cashiers; ZRA should decentralize to avoid congestion; staff must be able to handle a wide range of client issues","labl":null,"stats":"1","type":"freq"},{"value":"need to have more cashiers; increase number of pay points","labl":null,"stats":"1","type":"freq"},{"value":"need to have more cashiers; should have stand-in staff to cover for those on leave","labl":null,"stats":"1","type":"freq"},{"value":"queues are long at cashiers, ZRA shoyuld open more payment centres","labl":null,"stats":"1","type":"freq"},{"value":"service has improved a lot","labl":null,"stats":"1","type":"freq"},{"value":"speed up processes to complete within a day; gov't should improve conditions of service in order to reduce need for extra money","labl":null,"stats":"1","type":"freq"},{"value":"staff attiudes should improve - they are too casual","labl":null,"stats":"1","type":"freq"},{"value":"staff must undergo refresher training frequently","labl":null,"stats":"1","type":"freq"},{"value":"staff must undergo refresher training so that they are all well informed and conversant with their duties","labl":null,"stats":"1","type":"freq"},{"value":"staff must undergo refresher training to improve efficiency","labl":null,"stats":"1","type":"freq"},{"value":"staff must undergo training (workshops) to improve customer service","labl":null,"stats":"1","type":"freq"},{"value":"there is need for consistency regarding processing time - sometimes fast, sometimes slow; understaffed at times","labl":null,"stats":"1","type":"freq"}],"var_format":"character","var_format_schema":"other","fid":"F14"}],"variable_groups":[]}