Threshold Performance Evaluation 2009-2010
Zambia, 2009 - 2010
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Jul 07, 2015
Last modified
Mar 29, 2019
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- Data files
-
Immigration
Household Data
Set -
Lands Bulk
Filer Matrix -
Lands Bulk
Filer Question
6 -
Lands Bulk
Filer -
Lands
Households
Matrix -
Lands
Households
Question 7 -
Lands
Households -
PACRO Bulk
Filer Question
6 -
PACRO Bulk
Filer -
PACRO Firm
level survey -
PACRO
Livingstone -
ZRA CACP data
set -
ZRA firm level
survey 26 March
2010 Question 8 -
ZRA firm level
survey 26 March
2010
Q40: Do you have additional comments you would like to share with us for our eva (Q40)
Data file: Lands Households
Overview
Valid:
37
Type:
Discrete
Start:
718
End:
952
Width:
235
Format:
Questions and instructions
Categories
| Value | Category |
|---|---|
| Customer service should be improved, increase number of staff. members of staff are not punctual | |
| automate process | |
| centre is disorganised. person for lodging documents was transfered and there has been no replacement. the new staff is being oriented. | |
| conveyance system too slow no need to follow documents. too many staff workshops registrar not available, more to be done at lands | |
| departmental rotation should be encouraged; permanent secretary must exert his authority | |
| despite customer service centre to serve us, we still go to offices upstairs for services | |
| enjoyed survey questions so that we can move forward | |
| ground rates for farms are too high | |
| improve publicity | |
| improve publicity; quicken process (too much paperwork); improve customer relations; anti-corruption commission should be more active at lands | |
| increase number of cashiers | |
| increase number of staff and pay points. information desk must be manned and more publicity to be done | |
| inertia. slowness gives room for corruption | |
| members of staff not professional and understaffed. they need to employ more staff. There is ineffeciency. | |
| need to improve on customer care and delivery of service and curtesy | |
| need to improve on efficiency; work attitude needs improvement. need to allocate land appropriately to the project to be undertaken | |
| need to improve publicity of sources | |
| need to improve source especially time to obtain certificates | |
| no comment | |
| poor service intentional in order to make people corruptible. security doors should be manned | |
| procedure is quiet slow | |
| provide suggestion box. they have reduced corruption but should improve on instructions of directions | |
| quicken process | |
| reduce lunch break to 1hr30min from 2hrs | |
| should improve on directing poeple | |
| staff members need positive attitude towards work | |
| the process is frustrating; made to wait for long hours. the service is poor. | |
| the whole system is bad; process only move when bribes are offered. record system need to improve- too unproffessional bad work culture. should introduce phone lines specifically for clients to check on progress for their transactions. | |
| ther is alot to be done- be more responsive to complaint | |
| they haven't assigned anybody to work on my case as the previous staff is on suspension as was told | |
| they should improve and change some staff | |
| they should improve on speed. the process is slow and you keep wasting money especially for us who do not reside in lusaka | |
| they should try the process and procecedure. queues cannot reduce corruption | |
| too much paper work, no directions hence wastes time on wrong queue information desk should improve | |
| too much paperwork - should automate process | |
| where any employee is not available supervisor should find replacement | |
| why resume 14.30hours from lunch. staff need to work not play and giggle. efficience needed. documents are lost in governemtn custody |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Others
Notes
Q40: Do you have additional comments you would like to share with us for our evaluation