| Value | Category |
|---|---|
| 1 | I am satisfied with their service/No reason to complain |
| 2 | I do not believe they will respond or improve |
| 3 | I am too busy |
| 4 | I am concerned about possible repercussions |
| 5 | Other |
| 6 | Too busy and hard to get access to the right people |
| 7 | No suggestion box and I dont believe they will respond |
| 777 | N/A |
| 999 | No response |