| Value |
Category |
| N/A |
|
| Record keeping is poor - work on updating system effectively; staff need training in legal terms |
|
| Record keeping is poor; system shold be made simpler both for staff anf clients |
|
| before computerization, process was slow but now is faster |
|
| improve on service delivery; more assistance should be offered to first time applicants |
|
| increase working hours in afternoon |
|
| need to improve efficiency |
|
| need to raise awareness over annual returns via newspapers, television and radio |
|
| reduce number of officers a client must see before lodging application |
|
| satisfied with service |
|
| sometimes there are delays due to system problem and power failure |
|
| update information on PACRO data base immediately clients submit documents |
|
| update information on PACRO data base immediately clients submit documents; increase number of cashiers to reduce queues |
|
| update information on PACRO data base immediately clients submit documents; need more case officers |
|
| update information on PACRO data base immediately clients submit documents; speed up processes; open policy has led to improvement |
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.