| Value | Category |
|---|---|
| 1 | Amount of paperwork required as part of the application proc |
| 2 | Delays in gettig certificates |
| 3 | Unprofessional behaviour by staff members |
| 4 | Demands for extra payment or "speed money" |
| 5 | More serious criminal acts |
| 6 | Other |
| 7 | Delays in getting certificates + unprofessional behaviour |
| 777 | N/A |
| 999 | No response |