Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010

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Reference ID

ZMB_2009_MCC-TPE_v01_M

Producer(s)

Erin Weiser, Rema Balasundaram

Metadata

DDI/XML JSON

Created on

Jul 07, 2015

Last modified

Mar 29, 2019

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Q34: Why haven't you lodged a complaint? (Q34A)

Data file: ZRA firm level survey 26 March 2010

Overview

Valid: 30

Invalid: 0

Type: Discrete

Decimal: 0

Start: 875

End: 877

Width: 3

Range: -

Format:

Questions and instructions

Categories

Value	Category
1	I am satisfied with there service/No reason to complain
2	I do not believe they will respond
3	I am too busy
4	I am concerned about possible repercussions
5	Other
6	Don't know who to complain to
7	First encounter with ZRA
777	N/A
888	Don't know
999	No response

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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