| Value | Category |
|---|---|
| 1 | Forms difficult to understand |
| 2 | I gpt cpnflicting or wrong instructions from staff |
| 3 | Staff use bureaucratic language I can't understand |
| 4 | Staff don't know the answers to my questions |
| 5 | Other if not clear, why not? |
| 6 | Inadequate information for a layman to grasp |
| 7 | System isn't flexible-too time consuming |
| 777 | N/A |
| 999 | No response |