Value | Category | Cases | |
---|---|---|---|
-9 | Don't know (spontaneous) | 8 |
0.6%
|
-7 | DOES NOT APPLY (SPONTANEOUS) | 31 |
2.4%
|
1 | We fixed it but did not take further action | 343 |
26.4%
|
2 | We fixed it and took action to make sure it did not happen again | 486 |
37.4%
|
3 | We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance | 277 |
21.3%
|
4 | No action was taken | 155 |
11.9%
|