World Bank Country Survey 2013

The Questionnaire consists of 8 Sections:

A. General Issues Facing Armenia:
Respondents were asked to indicate whether Armenia is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in Armenia.

B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in Armenia, Bank staff preparedness to help Armenia solve its development challenges, their agreement with various statements regarding the Bank's work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank's greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Armenia, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve development results in Armenia, the extent to which the Bank meets Armenia's need for knowledge services and financial instruments, and the Bank's level of effectiveness across thirty-one development areas, such as economic growth, governance and anti corruption, job creation, and others.

D. The World Bank's Knowledge:
Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank's knowledge/research, including how significant of a contribution it makes to development results, its technical quality, and the extent to which Armenia received value for money from the Bank's fee-for-service products.

E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Armenia's institutional capacity, and providing effective implementation support.

F. The Future Role of the World Bank in Armenia:
Respondents were asked to rate how significant a role the Bank should play in Armenia's development in the near future and to indicate what the Bank should do to make itself of greater value in Armenia.

G. Communication and Information Sharing:
Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank's websites. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests.

H. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Armenia, and their geographic location.