| Value | Category |
|---|---|
| 1 | Frequent Interruption |
| 2 | Overload on the Provider |
| 3 | Slowly of Website and Slowly Downloading |
| 4 | Shutting off Service\No Access to Certain Sites |
| 5 | Virus Attack via Internet |
| 6 | Maintaince Weakness by Provider |
| 7 | Technical Problems in the Enterprise |
| 8 | Other, specify … |