Development Data Group
2016-05-19
Nesstar Publisher
v01 (May 2016)
South East Europe Trade Logistics Impact Evaluation 2014
Survey of Serbian Freight Forwarders
TLIE-SFF 2014
SRB_2014_TLIE-SFF_v01_M
Alejandra Mendoza Alcantara
Ana Margarida Fernandes
Russell Hillberry
Nesstar Publisher
T&C Impact Program - World Bank
i2i Fund - World Bank
Alejandra Mendoza Alcantara
Alejandra Mendoza Alcantara
Enterprise Survey [en/oth]
v01, edited anonymous dataset for public distribution
Serbia
National
- freight forwarder
International freight forwarders in Serbia (firms that provide international freight forward services and assist with customs procedures)
Sample survey data [ssd]
IPSOS Serbia
Computer Assisted Personal Interview [capi]
The questionnaire included 54 questions focusing on the handling of import transactions.
World Bank Group staff accompanied 10% of the interviews for quality control and monitoring and conducted telephone control for 20% of the interviews.
61% of firms that complied with the screening criteria
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.
ffsurvey_finaldata.NSDstat
151
159
Nesstar 200801
Questionnaire ID
151
0
8
99999
Place
151
0
Firm size - number of employees
Firm size - number of employees
151
0
1
Less than 10
96
2
10 - 49
41
3
50 - 249
13
4
250+
1
Are you an international freightforwarder
Are you an international freight forwarder?
151
0
1
Yes
151
2
No
0
Do you provide transport services?
Do you provide transport services?
151
0
1
Yes
108
2
No
43
Does your company assists with customs procedures?
Does your company assists with customs procedures?
151
0
1
Yes
151
2
No
0
Date of interview scheduling
Date of interview scheduling
146
2014-07-28
2014-11-13
2014-07-28
1
2014-07-29
3
2014-07-30
1
2014-07-31
4
2014-08-02
1
2014-08-04
1
2014-08-05
1
2014-08-07
1
2014-08-10
1
2014-08-14
2
2014-08-15
2
2014-08-18
2
2014-08-19
3
2014-08-20
1
2014-08-21
3
2014-08-22
9
2014-08-23
3
2014-08-25
5
2014-08-26
3
2014-08-27
3
2014-08-28
3
2014-08-29
3
2014-09-02
3
2014-09-03
2
2014-09-04
3
2014-09-05
5
2014-09-06
1
2014-09-08
4
2014-09-09
2
2014-09-10
2
2014-09-11
1
2014-09-12
3
2014-09-15
2
2014-09-17
1
2014-09-18
2
2014-09-19
2
2014-09-21
1
2014-09-22
2
2014-09-23
1
2014-09-24
1
2014-10-01
2
2014-10-08
1
2014-10-09
2
2014-10-17
2
2014-10-18
2
2014-10-20
9
2014-10-21
6
2014-10-22
2
2014-10-23
3
2014-10-24
4
2014-10-27
2
2014-10-28
6
2014-10-29
4
2014-10-30
1
2014-10-31
2
2014-11-03
1
2014-11-12
1
2014-11-13
2
How many import declarations does your firm handle in a year? (A rough estimate
How many import consignments does your firm handle in a year? (A rough estimate is sufficient)
151
0
1
10
2
10.000
1
100
3
1000
20
10000
2
10060
1
1100
1
1200
3
12000
2
130
1
15
1
150
2
1500
3
15000
1
1600 jobs, import and export, he can't divide
1
1700
1
180
1
1800
1
200
3
2000
3
20000
3
200000
1
250
3
2500
4
2700
1
300
7
3000
15
350
2
3500
1
365
1
3700
1
380
1
3900 shipments
1
40
1
400
6
450
3
4500
1
50
2
50 trucks a year
1
500
14
5000
6
50000
1
600
5
650
1
6750
1
70
1
700
5
72000
1
800
3
8000
1
900
1
9000
1
They are only intermediaries, they don't do transportation
1
How many import declarations does your firm handle in a year? (A rough estimate
How many import consignments does your firm handle in a year? (A rough estimate is sufficient)
151
0
0
1
10
2
15
1
40
1
50
3
70
1
100
3
130
1
150
2
180
1
200
3
250
3
300
7
350
2
365
1
380
1
400
6
450
3
500
14
600
5
650
1
700
5
800
3
900
1
1000
20
1100
1
1200
3
1500
3
1600
1
1700
1
1800
1
2000
3
2500
4
2700
1
3000
15
3500
1
3700
1
3900
1
4500
1
5000
6
6750
1
8000
1
9000
1
10000
3
10060
1
12000
2
15000
1
20000
3
50000
1
72000
1
200000
1
888997
DK
1
888999
MISS
0
Approximately what share of your business (share of revenue/sales) involves your
Approximately what share of your business (share of revenue/sales) involves your largest client?
151
0
3
1
5
9
8
2
9
1
10
12
14
1
15
10
17
1
20
22
25
9
30
21
35
5
38
1
40
14
45
2
50
8
55
1
58
1
60
10
61
1
65
1
70
7
75
1
80
2
90
2
888997
DK
6
888999
MISS
0
Please indicate in the list all the sectors that account each for more than 20%
Please indicate in the list all the sectors, i.e. custom tariffs that account each for more than 20% of the IMPORT consignments that your firm handles.
151
0
1
Live animals and animal products 01-05
7
2
Vegetable products (including Animal and Vegetable Fats) 06-15
10
3
Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24
18
4
Mineral Products (except hydrocarbons) 25-26
4
5
Chemicals and Parachemical Products 28-38
20
6
Plastics and Articles Thereof 39-40
13
7
Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49,
8
8
Textiles (Including Raw Skins and Leather) 50-59, 41
11
9
Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products)
4
10
4
11
Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71
0
12
Base metals and Articles Thereof 72-83
5
13
Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92
20
14
Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9
14
15
10
16
Arms and ammunitions 93
2
17
Toys, props for games, entertainment (board game) and spots; parts and accessori
0
18
Art objects, pieces and antiques 97
0
95
Other, what?
1
888999
MISS
0
Please indicate in the list all the sectors that account each for more than 20%
Please indicate in the list all the sectors, i.e. custom tariffs that account each for more than 20% of the IMPORT consignments that your firm handles.
Multiple responses (up to 5). Show card D4. Explain to the respondent that sectors present broad categories of products that are imported. Each sector has its customs tariff that is linked to the certain products.
120
31
1
Live animals and animal products 01-05
1
2
Vegetable products (including Animal and Vegetable Fats) 06-15
3
3
Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24
9
4
Mineral Products (except hydrocarbons) 25-26
3
5
Chemicals and Parachemical Products 28-38
12
6
Plastics and Articles Thereof 39-40
15
7
Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49,
7
8
Textiles (Including Raw Skins and Leather) 50-59, 41
10
9
Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products)
7
10
4
11
Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71
0
12
Base metals and Articles Thereof 72-83
12
13
Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92
12
14
Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9
19
15
3
16
Arms and ammunitions 93
1
17
Toys, props for games, entertainment (board game) and spots; parts and accessori
1
18
Art objects, pieces and antiques 97
1
95
Other, what?
0
888999
MISS
0
Sysmiss
31
Please indicate in the list all the sectors that account each for more than 20%
Please indicate in the list all the sectors, i.e. custom tariffs that account each for more than 20% of the IMPORT consignments that your firm handles.
Multiple responses (up to 5). Show card D4. Explain to the respondent that sectors present broad categories of products that are imported. Each sector has its customs tariff that is linked to the certain products.
77
74
1
Live animals and animal products 01-05
0
2
Vegetable products (including Animal and Vegetable Fats) 06-15
4
3
Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24
2
4
Mineral Products (except hydrocarbons) 25-26
1
5
Chemicals and Parachemical Products 28-38
6
6
Plastics and Articles Thereof 39-40
8
7
Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49,
5
8
Textiles (Including Raw Skins and Leather) 50-59, 41
7
9
Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products)
5
10
3
11
Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71
0
12
Base metals and Articles Thereof 72-83
5
13
Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92
10
14
Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9
16
15
4
16
Arms and ammunitions 93
0
17
Toys, props for games, entertainment (board game) and spots; parts and accessori
1
18
Art objects, pieces and antiques 97
0
95
Other, what?
0
888999
MISS
0
Sysmiss
74
Please indicate in the list all the sectors that account each for more than 20%
Please indicate in the list all the sectors, i.e. custom tariffs that account each for more than 20% of the IMPORT consignments that your firm handles.
Multiple responses (up to 5). Show card D4. Explain to the respondent that sectors present broad categories of products that are imported. Each sector has its customs tariff that is linked to the certain products.
46
105
1
Live animals and animal products 01-05
0
2
Vegetable products (including Animal and Vegetable Fats) 06-15
0
3
Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24
2
4
Mineral Products (except hydrocarbons) 25-26
2
5
Chemicals and Parachemical Products 28-38
1
6
Plastics and Articles Thereof 39-40
8
7
Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49,
5
8
Textiles (Including Raw Skins and Leather) 50-59, 41
2
9
Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products)
4
10
5
11
Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71
0
12
Base metals and Articles Thereof 72-83
1
13
Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92
5
14
Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9
6
15
4
16
Arms and ammunitions 93
0
17
Toys, props for games, entertainment (board game) and spots; parts and accessori
1
18
Art objects, pieces and antiques 97
0
95
Other, what?
0
888999
MISS
0
Sysmiss
105
Please indicate in the list all the sectors that account each for more than 20%
Please indicate in the list all the sectors, i.e. custom tariffs that account each for more than 20% of the IMPORT consignments that your firm handles.
Multiple responses (up to 5). Show card D4. Explain to the respondent that sectors present broad categories of products that are imported. Each sector has its customs tariff that is linked to the certain products.
26
125
1
Live animals and animal products 01-05
1
2
Vegetable products (including Animal and Vegetable Fats) 06-15
0
3
Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24
1
4
Mineral Products (except hydrocarbons) 25-26
0
5
Chemicals and Parachemical Products 28-38
0
6
Plastics and Articles Thereof 39-40
1
7
Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49,
4
8
Textiles (Including Raw Skins and Leather) 50-59, 41
2
9
Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products)
1
10
5
11
Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71
0
12
Base metals and Articles Thereof 72-83
4
13
Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92
1
14
Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9
1
15
2
16
Arms and ammunitions 93
1
17
Toys, props for games, entertainment (board game) and spots; parts and accessori
2
18
Art objects, pieces and antiques 97
0
95
Other, what?
0
888999
MISS
0
Sysmiss
125
Please indicate in the list all the sectors that account each for more than 20%
Please indicate in the list all the sectors, i.e. custom tariffs that account each for more than 20% of the IMPORT consignments that your firm handles.
Multiple responses (up to 5). Show card D4. Explain to the respondent that sectors present broad categories of products that are imported. Each sector has its customs tariff that is linked to the certain products.
1
There isn't a single one, all of them are smaller
1
Please indicate in the list all the sectors that account each for more than 20%
Please indicate in the list all the sectors, i.e. custom tariffs that account each for more than 20% of the IMPORT consignments that your firm handles.
Multiple responses (up to 5). Show card D4. Explain to the respondent that sectors present broad categories of products that are imported. Each sector has its customs tariff that is linked to the certain products.
1
150
888996
None
1
Sysmiss
150
In the European Union? - What share of your import consignments originates…
What share of your import consignments originates… in the European Union?
151
0
5
1
10
3
18
1
20
5
25
1
30
4
40
3
45
1
50
14
55
1
58
2
60
11
62
1
65
2
70
17
75
2
79
1
80
24
85
5
89
2
90
24
95
5
98
1
99
1
100
19
888997
DK
0
888999
MISS
0
In CEFTA
What share of your import consignments originates… in CEFTA?
151
0
0
53
1
9
2
2
3
3
5
16
6
1
7
3
10
20
15
7
18
1
20
13
25
3
30
5
35
1
40
6
45
1
50
3
60
3
70
1
888997
DK
0
888999
MISS
0
Elsewhere in Europe?
What share of your import consignments originates… elsewhere in Europe?
151
0
0
91
1
3
2
1
3
7
4
3
5
18
10
16
15
4
20
3
30
2
70
1
90
2
888997
DK
0
888999
MISS
0
In North America?
What share of your import consignments originates…in North America?
151
0
0
124
1
6
2
9
3
3
5
4
9
1
10
2
15
1
40
1
888997
DK
0
888999
MISS
0
In China?
What share of your import consignments originates…in China?
151
0
0
54
1
2
2
5
3
1
4
2
5
24
6
2
8
2
10
21
11
1
12
2
15
5
18
1
19
1
20
9
25
4
30
5
34
1
40
4
50
2
80
3
888997
DK
0
888999
MISS
0
Other?
What share of your import consignments originates…Other?
151
0
0
130
1
3
2
1
3
1
4
1
5
6
10
3
15
1
20
2
25
1
40
1
44
1
888997
DK
0
888999
MISS
0
Other, what?
What share of your import consignments originates…Other?
21
Columbia
1
Ethiopia
1
From Egypt and Pakistan
1
India, Pakistan, Indonesia, Japan
1
Indonesia and India
1
Korea
1
Korea, Ghana, Ivory Coast
1
Near East
1
South Africa, Vietnam, Russia
1
South Americas
1
South Korea
1
Switzerland, Taiwan
1
Taiwan, Turkey
1
The countries of Asia, Taiwan, India, Indonesia
1
Turkey
2
Turkey, Taiwan, India
3
Vietnam, India and Kazakhstan
1
Vietnam, Malaysia, Singapore
1
Other, what?
What share of your import consignments originates…Other?
21
130
7
Turkey
4
8
The countries of Asia
10
9
Africa
2
10
South America
2
11
Other countries / other continents
3
Sysmiss
130
What share of your shipments use combined transport or multimodal transport (air
What share of your shipments use combined transport or multimodal transport (air, road, rail, sea)?
Single response. Show card D6
151
0
1
75% or more
13
2
50-75%
12
3
25-49%
12
4
Less than 25%
79
5
Zero
35
888997
DK
0
888999
MISS
0
Do you consolidate import shipments of different products?
From your experience, do your clients consolidate import shipments of different products/ clients (that is, make consolidate shipments)?
151
0
1
Always
5
2
Frequently
68
3
Sometimes
42
4
Rarely
16
5
Never
20
888997
DK
0
888999
MISS
0
From your experience, do your clients usually consolidate import shipments of di
From your experience, do your clients usually consolidate import shipments of different products or from different clients?
131
20
1
Combine products of different clients
30
2
Combine different products of the same client
45
3
Combine different products and involve more clients into a single shipment
56
888997
DK
0
888999
MISS
0
Sysmiss
20
Based on your experience, how much more do you earn on one consolidated shipment
Based on your experience, how much more do you earn on one consolidated shipment (relative to non-consolidated shipment)?
131
20
1
1 to 5 %
25
2
5 to 10%
24
3
10 do 20%
26
4
20 do 50%
25
5
More than 50%
17
888997
DK
14
888999
MISS
0
Sysmiss
20
Consider a shipment of your most traded product. How much time is expected for y
151
0
1
Less than one hour
7
2
1-2 hours
34
3
3-5 hours
42
4
5-10 hours
26
5
The shipment stays overnight
13
6
The shipment spends at least 24 hours at the border
18
7
The shipment spends 2-5 days at the border
8
8
The shipment spends more than 5 days at the border
3
888999
MISS
0
Consider a shipment of your most traded product. How much unexpected time must p
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
151
0
1
1-2 hours
16
2
3-5 hours
21
3
5-10 hours
17
4
The shipment stays overnight
26
5
The shipment spends at least 24 hours at the border
37
6
The shipment spends 2-5 days at the border
18
7
The shipment spends more than 5 days at the border
5
888997
DK
11
888999
MISS
0
In your experience does the consolidation of shipments increase the risk of inte
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
In your experience does the consolidation of shipments increase the risk of intensive physical inspection at the border post or terminals? (i.e. "intensive physical inspection" (customs and noncustoms inspection) means that packaging is opened and goods themselves are inspected)
151
0
1
Yes
93
2
No
53
888997
DK
5
888999
MISS
0
In your experience does the consolidation of shipments increase the risk of dela
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
In your experience does the consolidation of shipments increase the risk of delays in customs clearance at the border post or terminals?
151
0
1
Yes
120
2
No
27
888997
DK
4
888999
MISS
0
In your experience do intensive physical inspections frequently lead to extended
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
151
0
1
Yes
93
2
No
57
888997
DK
1
888999
MISS
0
What is your normal response to delays at the border?
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
What is your normal response to delays in customs clearance at the border post or terminals?
151
0
1
Absorb losses (shipment continues as normal to initial destination, freight forw
75
2
Redirect shipments (shipping to nearby city instead - so goods don t spoil, for
31
3
Driver responds (driving faster/longer)
22
95
Other
16
888997
DK
7
888999
MISS
0
What is your normal response to delays at the border? - Other
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
What is your normal response to delays in customs clearance at the border post or terminals?
16
All of them are aware that they live in Serbia
1
Conducting inspections
1
Honest, real situation and problem description
1
I contact the customs offices or border outposts to speed up
1
I don't have such situations
1
I make pressure to prevent delays
1
In case of computer system breakdown in customs
1
1
No transport engaged
1
Shipment continues, but I do not bear any responsibility
1
There are no changes
1
There are no costs
1
We do not react any more
1
We inform, the clients about real situation and communicate with customs inspections and we speed up the process
1
We mainly combine all three combinations
1
We sit and wait
1
What is your normal response to delays at the border? - Other
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
What is your normal response to delays in customs clearance at the border post or terminals?
16
135
4
We don't have such situations
4
5
We don't react/ we wait
4
6
We get in touch with client/ border services/ we try to speed up the process
5
888995
Other
3
Sysmiss
135
Do you personally communicate with drivers about shipments when goods are delaye
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
Do you personally communicate with drivers about shipments when goods are delayed in customs clearance at the border post or terminals?
151
0
1
Yes
126
2
No
24
888997
DK
1
888999
MISS
0
Consider a shipment that spends at least one night at the border. In what propor
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
In your experience in what proportion of cases does it happen that the shipment spends at least one night in customs clearance at the border post or terminal?
151
0
0
9
1
20
2
6
3
6
4
2
5
42
10
31
15
3
20
10
25
1
30
8
35
1
40
1
50
4
90
2
95
1
100
3
888997
DK
1
888999
MISS
0
First cause - Indicate the top 3 causes for the unexpected delays in customs cle
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
Please indicate the top 3 causes for the unexpected delays at the border post or terminals for one night or more.
Multiple responses. Up to 3 answers. Show card E10
151
0
1
Traffic elsewhere on the route
5
2
Driver decisions/performance
3
3
1
4
Trading in goods that require lengthy inspection
32
5
Congestion at the border post
37
6
Performance of the customs agency
14
7
Performance of non-customs agencies
13
8
Operating hours of the border post
1
9
Inadequate documentation
44
10
Other, what?
0
888997
DK
1
888999
MISS
0
Second cause
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
Please indicate the top 3 causes for the unexpected delays at the border post or terminals for one night or more.
Multiple responses. Up to 3 answers. Show card E10
150
1
1
Traffic elsewhere on the route
4
2
Driver decisions/performance
4
3
2
4
Trading in goods that require lengthy inspection
22
5
Congestion at the border post
48
6
Performance of the customs agency
21
7
Performance of non-customs agencies
20
8
Operating hours of the border post
6
9
Inadequate documentation
23
10
Other, what?
0
888997
DK
0
888999
MISS
0
Sysmiss
1
Third cause
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
Please indicate the top 3 causes for the unexpected delays at the border post or terminals for one night or more.
Multiple responses. Up to 3 answers. Show card E10
144
7
1
Traffic elsewhere on the route
8
2
Driver decisions/performance
6
3
4
4
Trading in goods that require lengthy inspection
20
5
Congestion at the border post
13
6
Performance of the customs agency
23
7
Performance of non-customs agencies
18
8
Operating hours of the border post
7
9
Inadequate documentation
44
10
Other, what?
0
888997
DK
1
888999
MISS
0
Sysmiss
7
Corruption - If the performance of border agencies (customs and non-customs) are
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
139
12
1
17
2
6
3
17
4
27
5
53
6
10
888997
DK
9
888999
MISS
0
Sysmiss
12
Understaffing
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
139
12
1
30
2
34
3
28
4
21
5
16
6
4
888997
DK
6
888999
MISS
0
Sysmiss
12
Poor training
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
139
12
1
32
2
30
3
25
4
27
5
17
6
1
888997
DK
7
888999
MISS
0
Sysmiss
12
Lack of automation
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
139
12
1
21
2
31
3
34
4
26
5
15
6
1
888997
DK
11
888999
MISS
0
Sysmiss
12
Insufficient physical infrastructure at the border
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
139
12
1
28
2
29
3
21
4
28
5
24
6
1
888997
DK
8
888999
MISS
0
Sysmiss
12
Other
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
139
12
1
7
2
2
3
7
4
1
5
1
6
15
888997
DK
106
888999
MISS
0
Sysmiss
12
Other, what?
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
33
Absence of focus on work
1
Arrogance of the workers
1
Because of bad documents, improperly prepared job
1
Breakdown of information system
1
Crowd on border crossing
1
Crowds
1
Cumulative shipments, storage, other services, sanitary, veterinarian
1
Disinterest of customs and non-customs officers in procedures
1
Inappropriate documentation (some documents are missing)
1
Legal regulations
1
Negligence, they do not want to work, the customs officers think that they are more important than the state
1
On border crossing shortage of storage space on terminal
1
Physical inspection
1
Poor organization of workers
2
Problems on other side of the border
1
Regulations - different interpretation # 39; A Simpler Way
1
Season
1
Sluggishness in work
1
System breakdown
2
The crowds during the holiday season.
1
The time required to obtain certificates or analysis.
1
There are topo many documents
1
Traffic jams, so we do not get there in time
1
Unpredictable circumstances, system breakdown, etc.
1
Weather conditions
1
Work in shifts
1
Work of customs in Macedonia
1
Working hours of customs office in the sense that we have deadlines when we have to arrive with goods during the day, to finish the work due store the goods in public customs warehouse, because we are not allowed to store the goods and transpor
1
Working hours of inspection office
1
Wrong interpretation of instructions and avoiding to read the rules
1
You have to ask him personally, contact by phone
1
Other, what?
Read to respondent: In following questions (E3 - E11) we ask about "delays in customs clearance." The word "delay" here means a period of time that is both unexpected and long enough to risk a breach of contractual obligations.
33
118
7
Self-will, negligence, indifference of officers
6
8
Eternal factors (crowds, weather conditions, system collapse)
10
9
Problems with documents/ legal regulations
6
10
Organization of work/ shifts/ working hours
7
11
Time required for checking/ obtaining certificates, analyses
4
Sysmiss
118
Date of delivery? - Does the delivery contract normally specify the following
151
0
1
Yes
111
2
No
39
888997
DK
1
888999
MISS
0
Hour of delivery (other than close of business)?
151
0
1
Yes
11
2
No
139
888997
DK
1
888999
MISS
0
Are there penalties for delivering the goods later than the date/hour of deliver
If the answer on E12 was YES for the date or the hour of delivery ask: Are there penalties for delivering the goods later than the date/hour of delivery specified in the contract?
111
40
1
Yes
77
2
No
33
888997
DK
1
888999
MISS
0
Sysmiss
40
If there are penalties, do they apply to
If there are penalties, do they usually apply to
77
74
1
All goods
31
2
Some goods
45
888997
DK
1
888999
MISS
0
Sysmiss
74
If there are penalties, do they apply to
If there are penalties, do they usually apply to
77
74
1
All customers
25
2
Some customers
51
888997
DK
1
888999
MISS
0
Sysmiss
74
In case that a TYPICAL shipment is unexpectedly held at the border or terminal overnight and therefore is delivered 1 day later than specified in the contract. How large are the penalties in this case? You can tell us about the penalties as actual value in EURs, or as percentage of the value of the product.
151
0
0
1
1
The penalty is in euros
78
2
The penalty is a percentage value of the product
7
100
2
150
1
1000
1
888997
DK
61
888999
MISS
0
What is the penalty in euro?
In case that a TYPICAL shipment is unexpectedly held at the border or terminal overnight and therefore is delivered 1 day later than specified in the contract. How large are the penalties in this case? You can tell us about the penalties as actual value in EURs, or as percentage of the value of the product.
78
73
1
2000
What is the penalty in the percentage value of the product?
In case that a TYPICAL shipment is unexpectedly held at the border or terminal overnight and therefore is delivered 1 day later than specified in the contract. How large are the penalties in this case? You can tell us about the penalties as actual value in EURs, or as percentage of the value of the product.
7
144
5
3
15
2
20
2
Sysmiss
144
Are there any greater punishment for a longer delay? (If the penalty for one day
Are there any greater punishment for a longer delay? (If the penalty for one day delay is for example 150 EUR, will the penalty for three days delay be 450 (3 x 150) EUR, or the penalty increases with each day of delay (For example, first day 150 EUR, 200 EUR for second day...)?
151
0
1
Yes, it increases with each day of delay
52
2
No, it remains the same for each day
40
95
Other, what?
25
888997
DK
34
888999
MISS
0
Are there any greater punishment for a longer delay? (If the penalty for one day
Are there any greater punishment for a longer delay? (If the penalty for one day delay is for example 150 EUR, will the penalty for three days delay be 450 (3 x 150) EUR, or the penalty increases with each day of delay (For example, first day 150 EUR, 200 EUR for second day...)?
25
I don't have such experience, I have never had such experience
1
I have never paid any penalties, I haven't been in such situation
1
I haven't had such a case
1
It depends on the contract
1
It depends on what we agree
2
It is all the matter of agreement
1
It is reduced every day, the first day is 150, the second day it is 100, the third day 75,,,
1
It is stipulated in the agreement/contract
1
Not applicable
1
Not applicable, we do not have contractual obligation
1
There are no penalties
5
There are no penalties, it is all the matter of agreement
1
There are no penalties, we don't have such practice
1
1
We didn't pay penalties because of long standing cooperation
1
We don't have such contractual obligations
1
We haven't had such situation
1
We maker arrangements about that#39; all of us participate equally
1
general no Kane she he place
1
we don't pay to the client, but we pay 150 Euros to carrier
1
Are there any greater punishment for a longer delay? (If the penalty for one day
Are there any greater punishment for a longer delay? (If the penalty for one day delay is for example 150 EUR, will the penalty for three days delay be 450 (3 x 150) EUR, or the penalty increases with each day of delay (For example, first day 150 EUR, 200 EUR for second day...)?
25
126
3
It depends on the agreement/ contract
10
4
No such experiences/ they haven't paid any penalties
15
Sysmiss
126
If so, can you give a representative example of larger penalty for longer delay?
If so, can you give a representative example of larger penalty for longer delay?
111
100 Euros per hour
1
150
1
1
3 days 450 Euros
1
450 Euros
1
500
1
Between 750 and 1000 Euros
1
Can't give an example because there was never as case when we had to pay penalties
1
Circa 800 Euros
1
DK
38
Didn't have such experiences
1
Don't know
1
1
Every 7 days the amount of penalty increases by 50%.
1
Every day 100 Euros
1
Every day the amount slightly increases
1
Every day the penalty increases by 150 Euros
1
1
For the truck which waits for more than five days on the border we agree about the price
1
For three days delay the penalty is 350 Euros
1
He didn't have the case with longer delays
1
1
I can't give you an example because I didn't have such experience
1
I don't have an example, we didn't have to pay penalties
1
I don't have in my contract any dates, and the client arranges with the carrier, nor with me as a forwarder
1
I don't know about bigger delays
1
I don't know, I don't have the experience
1
I have never paid any penalties, I am not informed about that
1
If the documents are not appropriate and submitted in time, then the penalty increases every day.
1
If the warehouse is closed because it is open until 3 p.m. and we do not manage to store the goods, then the penalty is 150 Euros
1
Incomplete documentation
1
It depends on client and reason, from 50 to 1500 Euros per day
1
It depends on contract with the client, it is usually 300 Euros per day, 600 Euros for 2 days, 900 Euros for 3 days
1
It depends on the client, since the law is not perfectly defined, so it is usually the matter of arrangement between transporter and the client
1
It is 150 per day
1
Never had any experience with penalties, he doesn't know the amount of penalties, he only knows that the penalties are increased if the vehicle waits for longer period of time, for each day of longer delay the penalty is bigger
1
Never had longer delays
1
No
3
No such experiences
2
No, I can't
1
No, because I didn't have such experiences
1
1
Only if the transporter brings some other goods besides the client's goods, which causes longer loading.
1
Penalties are bigger for longer delays when food is transported, it is not the same to transport food and glass and ceramic.
1
Penalties for fresh fruit
1
Percentage of shipment value increases
1
Percentage of shipment value which increases with each day
1
Respondent can't answer concretely to this question
1
The biggest penalties are in state-owned companies which are connected with the state - where the projects are co-financed
1
The delay occurred because of irresponsible customs officer who didn't want to do the clearance during working hours. The goods arrived 15 minutes before the end of working hours and he refused to clear the goods. This resulted in 300 Euros pen
1
The importer defines it in 99% of cases
1
There are no fixed amounts, it depends on which arrangements we make
1
There are no penalties
4
There are no penalties for delays
1
There are no penalties, they are not stipulated in the contract
1
There is no system of penalties in our business; this is not applicable to our business
1
They do not have system of penalties, so they are not informed about it
1
Transport by barges where penalty for delay is 500 Euros
1
Until three days the penalty is 1000 Euros, and each week of delay is 1000 Euros
1
We do not contract the deadlines, the transporters do that
1
We do not have it in contract
1
We don't have penalties for delays
1
We don't have penalties, we meet all our obligations
1
We don't have such experience
2
We haven't had such experiences so far
1
We haven't had such experiences, we were not punished
1
We pay the value of the whole shipment if the client has losses
1
If so, can you give a representative example of larger penalty for longer delay?
If so, can you give a representative example of larger penalty for longer delay?
111
40
1
No such experiences
18
2
Not applicable/ regulated with a contract/ no penalties
13
3
It depends on the agreement/ type of goods
6
4
It increases in proportion to value of shipment/ days of delay
8
5
Errors with certificate authentication/ incomplete documents
3
6
Delay due to irresponsibility of customs officers/ working hours
2
7
Fixed payment per day/ week of delay
8
8
Respondent specifies the number, without any explanation
5
888995
Other
3
888997
DK
45
Sysmiss
40
What would happen if the shipment arrived earlier?
What would happen if the shipment arrived earlier?
151
0
1
There is contracting reward
0
2
Nothing happened
148
3
There are penalties
1
888997
DK
2
888999
MISS
0
Has any customer decided not to hire you again due to delays at the border?
Has any customer decided not to hire you again due to delays at the border post or terminals?
151
0
1
Yes
38
2
No
112
888997
DK
1
888999
MISS
0
How long were the delays at the border that caused a customer to decide not to h
Last time it occurred, how long were the delays at the border post or terminals that caused a loss of job with that client?
39
112
0
2
1
13
2
13
3
6
5
1
6
1
7
2
15
1
Sysmiss
112
How often do customers decide not to hire you again, as a result of delays at th
How often did you lose a job with a client, as a result of delays at the border post or terminals?
39
112
1
Daily
1
2
Weekly
0
3
Monthly
2
4
Annually
17
5
Rarely
18
6
Never
1
888997
DK
0
888999
MISS
0
Sysmiss
112
If you know the reason a customer decided not to hire you again, does the busine
If you know the reason why did you lose a job with a client, does the business usually go to another freight forwarder or does the importer cease importing the product?
38
113
1
Business goes to another freight forwarder
36
2
Importer ceases to import the product
2
95
Other, specify
0
888997
DK
0
888999
MISS
0
Sysmiss
113
Last time you lost a job with a client due to delays at the border post or terminals, what kinds of products were involved?
38
Air conditioning equipment
1
All that is required by photo-sanitary control; from electronics to food
1
Bathroom equipment
1
Cars
1
Chemical products
1
Clothes
1
Consumer goods
1
Cooling equipment
1
DK
3
Dental equipment and materials for dental clinics
1
Diapers for the adults
1
Exports of food products
1
Food
1
Food for dogs
1
Fresh flowers
1
Furniture, linen
1
Hand tools.
1
Hazardous waste by-product of the foundry
1
Imports of building materials
1
Intermediate goods
1
Iron frames
1
Medical equipment
1
Molds for concrete
1
Orthopedic aids
1
Plastic matter
1
Sanitary ware, bathtubs, showers, sinks ..
1
Small household appliances
1
Soya
1
Spare parts
1
Sports equipment
1
Technical goods
1
Textile
1
Toners
1
Vehicles, cars
1
import of chemicals for fertilizers
1
it happened to my colleague but she doesn't remember which products were in question
1
Last time you lost a job with a client due to delays at the border post or terminals, what kinds of products were involved?
38
113
1
Vehicles/ cars
2
2
Food products
3
3
Textile/ clothes
3
4
Medical equipment/ aids/ raw materials
4
5
Technical goods
6
6
Building materials
3
7
Chemical products
3
8
Sanitary ware
2
9
Herbal products
2
10
Furniture
1
11
Consumer goods
1
12
Manual tools
1
13
Plastics
1
14
Raw materials
1
15
Everything that phyto and sanitary inspection asks for
1
888995
Other
0
888997
DK
4
Sysmiss
113
Last time you lost a job with a client due to delays at the border post or terminals, what kinds of products were involved?
1
150
1
Vehicles/ cars
0
2
Food products
0
3
Textile/ clothes
1
4
Medical equipment/ aids/ raw materials
0
5
Technical goods
0
6
Building materials
0
7
Chemical products
0
8
Sanitary ware
0
9
Herbal products
0
10
Furniture
0
11
Consumer goods
0
12
Manual tools
0
13
Plastics
0
14
Raw materials
0
15
Everything that phyto and sanitary inspection asks for
0
888995
Other
0
888997
DK
0
Sysmiss
150
What is on average the value of a typical consignment you handle?
What is on average the value of a typical consignment you handle?
151
0
7
1
10
2
15
4
20
4
30
2
100
1
150
1
400
1
800
2
1500
1
3000
1
4000
4
5000
10
5500
2
6000
3
7000
5
10000
18
13000
1
15000
18
20000
13
23000
1
25000
8
30000
7
34320
1
35000
1
40000
5
45000
1
50000
14
60000
1
70000
1
80000
2
100000
1
200000
2
888997
DK
11
888999
MISS
0
1000000
1
North and South America - Do you handle imports from the following sources?
Do you handle imports from the following sources? North America
151
0
1
Yes
29
2
No
122
888997
DK
0
888999
MISS
0
Asia
Do you handle imports from the following sources? East Asia
151
0
1
Yes
77
2
No
74
888997
DK
0
888999
MISS
0
If you handle goods from these sources, do you typically organize the shipment f
If you handle goods from these sources, do you typically organize the shipment from the source country itself, or are your responsibilities limited to moving the goods within Europe?
80
71
1
Organize the shipment from the source country
33
2
Move goods within Europe
28
95
Other, specify
17
888997
DK
2
888999
MISS
0
Sysmiss
71
If you handle goods from these sources, do you typically organize the shipment f
If you handle goods from these sources, do you typically organize the shipment from the source country itself, or are your responsibilities limited to moving the goods within Europe?
5
146
1
Organize the shipment from the source country
2
2
Move goods within Europe
3
95
Other, specify
0
888997
DK
0
888999
MISS
0
Sysmiss
146
If you handle goods from these sources, do you typically organize the shipment f
If you handle goods from these sources, do you typically organize the shipment from the source country itself, or are your responsibilities limited to moving the goods within Europe?
0
151
1
Organize the shipment from the source country
0
2
Move goods within Europe
0
95
Other, specify
0
888997
DK
0
888999
MISS
0
Sysmiss
151
If you handle goods from these sources, do you typically organize the shipment f
If you handle goods from these sources, do you typically organize the shipment from the source country itself, or are your responsibilities limited to moving the goods within Europe?
17
America-country of origin, and Eastern Asia only moving goods within Europe
1
Both
1
Both options
1
Combined
1
Exporters do this
1
I don't organize it, I only do paperwork
1
It depends on contract
1
It depends on sales parity
1
Nor applicable
1
Responsible for the final destination
1
They don't organize transport, they are only in charge of customs clearance
1
They sometimes organize it from the country of origin, and sometimes from the port to unloading
1
We are engaged for customs clearance only
1
We do only customs clearance
1
We don't do that
1
We don't track shipments
1
We get an order from Air Serbia or the partner agency Etihad, we do only customs clearance
1
If you handle goods from these sources, do you typically organize the shipment f
If you handle goods from these sources, do you typically organize the shipment from the source country itself, or are your responsibilities limited to moving the goods within Europe?
17
134
3
It depends on contract/ it depends/ both options
7
4
Not applicable/ we only do customs clearance
10
Sysmiss
134
If you organize shipments from outside the region, presumably there are several
If you organize shipments from outside the region, presumably there are several possible routes you could use. Which sea port is most likely used for goods coming from East Asia?
77
74
1
Thessaloniki
7
2
Rotterdam
1
3
Bar
12
4
Northern Adriatic ports (Rieke, Kopar, Trieste, Venice)
52
95
Other, specify
5
888997
DK
0
888999
MISS
0
Sysmiss
74
If you organize shipments from outside the region, presumably there are several
If you organize shipments from outside the region, presumably there are several possible routes you could use. Which sea port is most likely used for goods coming from East Asia?
5
Amsterdam
1
We don't organise it, we only have air traffic
1
We don't organise shipments
1
We don't organize shipments from these countries
1
We don't use ports, we just use air traffic
1
If you organize shipments from outside the region, presumably there are several
If you organize shipments from outside the region, presumably there are several possible routes you could use. Which sea port is most likely used for goods coming from East Asia?
5
146
5
We don't organize shipping through ports
4
6
Amsterdam
1
7
Hamburg
0
Sysmiss
146
Which sea port is most likely used for goods coming from North America?
Which sea port is most likely used for goods coming from North America?
29
122
1
Thessaloniki
1
2
Rotterdam
1
3
Bar
2
4
Northern Adriatic ports (Rieke, Kopar, Trieste, Venice)
17
95
Other, specify
6
888997
DK
2
888999
MISS
0
Sysmiss
122
Which sea port is most likely used for goods coming from North America? - Other,
Which sea port is most likely used for goods coming from North America?
6
Air transport through London
1
Goods come from America by plane
1
Hamburg
1
They don't do sea transport
1
We don't have shipments from North America. We use Kopar and Rijeka for shipments from South America.
1
We don't organize it
1
Which sea port is most likely used for goods coming from North America? - Other,
Which sea port is most likely used for goods coming from North America?
6
145
5
We don't organize shipping through ports
5
6
Amsterdam
0
7
Hamburg
1
Sysmiss
145
Rieke - Regardless of country of origin, which Nothern Adriatic ports do you use
Regardless of country of origin, which Nothern Adriatic ports do you use more frequent? Please rank all Nothern Adriatic ports which you use by frequency of usage. Port which you use the most mark with 1, port which you use second by frequency mark with 2, etc.
151
0
1
86
2
28
4
1
888997
DK
4
888998
I don t use this port
32
Kopar
Regardless of country of origin, which Nothern Adriatic ports do you use more frequent? Please rank all Nothern Adriatic ports which you use by frequency of usage. Port which you use the most mark with 1, port which you use second by frequency mark with 2, etc.
151
0
1
29
2
71
3
2
888997
DK
6
888998
I don t use this port
43
Trieste
Regardless of country of origin, which Nothern Adriatic ports do you use more frequent? Please rank all Nothern Adriatic ports which you use by frequency of usage. Port which you use the most mark with 1, port which you use second by frequency mark with 2, etc.
151
0
2
3
3
29
4
2
888997
DK
9
888998
I don t use this port
108
Venice
Regardless of country of origin, which Nothern Adriatic ports do you use more frequent? Please rank all Nothern Adriatic ports which you use by frequency of usage. Port which you use the most mark with 1, port which you use second by frequency mark with 2, etc.
151
0
3
3
4
29
888997
DK
9
888998
I don t use this port
110
Ocean freight costs - Consider the following factors that might affect route cho
151
0
1
65
2
22
3
5
4
37
888997
DK
22
Overland freight costs
151
0
1
53
2
63
3
17
4
1
888997
DK
17
Border-related costs/delays in countries other than Serbia
151
0
1
14
2
36
3
65
4
21
888997
DK
15
Border related costs/delays in Serbia
151
0
1
7
2
17
3
46
4
66
888997
DK
15
Do you use in-house clearance (where Customs allows businesses to have their goo
Do you or your Clients use in-house clearance? By in-house clearance we mean situation where Customs allows businesses to have their goods cleared in a private warehouse inside Serbia
151
0
1
Yes
47
2
No
104
888997
DK
0
888999
MISS
0
When did you begin to use in-house clearance?
When did you or your largest Client begin to use in-house clearance (please give the month and year if possible)?
47
104
1
Month and Year
38
888997
DK
9
888999
MISS
0
Sysmiss
104
Month - When did you begin to use in-house clearance?
When did you or your largest Client begin to use in-house clearance (please give the month and year if possible)? Month
38
113
1
3
2
4
3
6
4
5
5
3
6
3
7
3
8
2
9
5
10
2
11
1
12
1
888999
MISS
0
Sysmiss
113
Year
When did you or your largest Client begin to use in-house clearance (please give the month and year if possible)? Year
38
113
1992
1
2006
2
2009
1
2010
3
2011
4
2012
6
2013
14
2014
7
888999
MISS
0
Sysmiss
113
If you do not use in-house clearance, why not?
If you or your Clients do not use in-house clearance, why not?
104
Because customs won't open a private warehouse for clearance
1
Because of complicated administration for getting the licence
1
Because of complicated procedure for obtaining the licence for in-house clearance
1
Because of products that require fast clearance and are not stored for being perishable
1
Because of the law which is not clear regarding when it is allowed to do in-house clearance
1
Because the computer system is still not operational, downtime in the computer system
1
Big clients still haven't submitted an application
1
Clients are not informed enough about in-house clearance
1
Clients are not interested in that
1
Clients are satisfied now
1
Clients can do that, not forwarders
1
Clients don't want this, they don't want to be responsible for everything
1
Customs zone and customs service need to be established
1
DK
3
Due to technical possibilities, not trained enough customs officers
1
Enterprises are still not able to do this, they have to have more extensive turnover.
1
Forwarders don't meet the legal requirements for in-house clearance
1
I don't have adequate conditions
1
I don't know why they are not using it, it's a relatively new term
1
I don't know, I don't think they have qualified and trained staff for that
1
It doesn't exist
2
It is not applicable to our business operations
1
It is not economically justified to get that permission
1
It is not introduced here
1
It is not widespread enough
1
It is still not widely applied
1
It's a privilege of the big ones, it's a problem to get bank guarantees
1
It's not much of a relief, we have no need for it
1
Maybe they are not aware of it or it has no advantages over standard clearance
1
My clients can't do that
1
My enterprise doesn't do in-house clearance
1
Natural persons don't use it, it's not allowed
1
No one has asked for approval yet
1
No, we are a small enterprise
1
None of the clients asked for it
1
Not big enough enterprises
1
Only big companies do that
1
Only huge enterprises have it, we are small
1
Our clients don't have the conditions for that
1
Our clients have small shipments
1
Our clients still don't have the licence of customs administration
1
Shipments are small and they don't require in-house clearance
1
The customs system is such that only some forwarders can do in-house clearance
1
The procedure is still not settled
1
The procedure of obtaining a license for in-house clearance is too serious and small enterprises can't obtain it
1
Their clients are not that strong, this is not allowed easily
1
There are no basic conditions for in-house clearance
1
There are no conditions
1
There are no conditions available for that type of clearance
1
There are no required conditions
1
There is no completed program for representatives
1
There is no sufficient and necessary information
1
These are small enterprises
1
They are in the process of obtaining one client
1
They are not allowed
1
They are not informed and educated enough
1
They are not informed enough about in-house clearance
1
They are not used to using in-house clearance
1
They are not using it
1
They are still not familiar with in-house clearance
1
They are too small to have in-house clearance
1
They can't do it, it doesn't suit them
1
They can't meet the conditions for in-house clearance
1
They don't have an authorized customs officer. They are not a big importer so they don't meet the conditions (quota) to do in-house clearance.
1
They don't have big clients
1
They don't have big work volume that requires in-house clearance, their work is dispersed
1
They don't have some service to do it for them
1
They don't have sufficient number of shipments to do in-house clearance
1
They don't have sufficient work volume
1
They don't have that much goods, it's easier for them this way
1
They don't have the conditions for in-house clearance
1
They don't meet the conditions
2
They don't meet the conditions of various clearance approaches.
1
They don't need it
1
They don't use it because it's easier for clients, they have no obligations...
1
They don't want to deal with it
1
They don't want to open their warehouses, it costs more than classical clearance
1
They finish things more quickly in customs offices
1
They have no need for it
1
They have to have agentry licence, it's an extra expenditure
1
They haven't submitted an application for in-house clearance
1
They probably don't have the licence for in-house clearance
1
They still don't have the right staff and software, so we are intermediary customs officers.
1
They still haven't submitted an application for granting
1
This is not approved by the customs administration
1
This was introduced relatively recently, it requires licences, training, education
1
Vole spin &co
1
We are not familiar enough with this procedure
1
We don't have mass shipments
1
We don't have such clients
2
We don't have the conditions to do that
1
We don't have truck, but air shipments and they have to enter customs
1
We don't meet the conditions, there need to be at least 50 clearances a day, we still don't have that many.
1
We have to have a customs officer because we have cumulative shipments
1
We have to have the logistics for that, we generally have small clients
1
We haven't informed them about that, they are not informed. Only big forwarders use in-house clearance.
1
We re not allowed, we are not that big, only big companies are doing this
1
We still have small turnover, but we are planning to start next year. We have to have 50 clearances a month.
1
We were not informed
1
If you do not use in-house clearance, why not?
If you or your Clients do not use in-house clearance, why not?
104
47
1
No required conditions/ they don't meet the conditions
16
2
Small number of shipments
15
3
They are not informed enough
10
4
They have no logistics (trained staff, technical possibilities...)
9
5
It's a privilege of big companies/ only big companies do that
3
6
Clients don't want it/ they are not used to it
7
7
Complicated administration/ unclear procedures
7
8
They still don't have the license
7
9
They still haven't submitted an application for granting
5
10
It is not economically justified, more responsibilities, speed
4
11
They don't need it (type of goods, operating mode...)
7
12
We don't have such clients/ this type of customs clearance doesn't exit for our
4
13
It is not broadly applied here
4
14
Customs zone and customs service need to be established
2
888995
Other
1
888997
DK
3
Sysmiss
47
If you do not use in-house clearance, why not?
If you or your Clients do not use in-house clearance, why not?
11
140
1
No required conditions/ they don't meet the conditions
0
2
Small number of shipments
3
3
They are not informed enough
0
4
They have no logistics (trained staff, technical possibilities...)
0
5
It's a privilege of big companies/ only big companies do that
4
6
Clients don't want it/ they are not used to it
1
7
Complicated administration/ unclear procedures
0
8
They still don't have the license
1
9
They still haven't submitted an application for granting
0
10
It is not economically justified, more responsibilities, speed
2
11
They don't need it (type of goods, operating mode...)
0
12
We don't have such clients/ this type of customs clearance doesn't exit for our
0
13
It is not broadly applied here
0
14
Customs zone and customs service need to be established
0
888995
Other
0
888997
DK
0
Sysmiss
140
Do you normally use just one or more than one Carinarnica in Serbia?
Do you normally use just one or more than one Carinarnica in Serbia?
151
0
1
1
45
2
2-3
35
3
4-5
19
4
More than 5
51
888997
DK
1
888999
MISS
0
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
151
0
1
Carinarnica Beograd
97
2
Carinarnica VrsSac
3
3
Carinarnica Dimitrovgrad
4
4
Carinarnica Zrenjanin
2
5
Carinarnica Kladovo
2
6
Carinarnica Kragujevac
3
7
Carinarnica Kraljevo
5
8
Carinarnica KrusSevac
4
9
Carinarnica Novi Sad
9
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
1
12
Carinarnica Subotica
3
13
Carinarnica UzZice
4
14
Carinarnica NisS
10
15
Carinarnica Ssabac
4
888999
MISS
0
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
113
38
1
Carinarnica Beograd
10
2
Carinarnica VrsSac
27
3
Carinarnica Dimitrovgrad
15
4
Carinarnica Zrenjanin
6
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
7
7
Carinarnica Kraljevo
12
8
Carinarnica KrusSevac
0
9
Carinarnica Novi Sad
16
10
Carinarnica PrisStina
1
11
Carinarnica Sombor
0
12
Carinarnica Subotica
5
13
Carinarnica UzZice
2
14
Carinarnica NisS
11
15
Carinarnica Ssabac
1
888999
MISS
0
Sysmiss
38
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
100
51
1
Carinarnica Beograd
7
2
Carinarnica VrsSac
2
3
Carinarnica Dimitrovgrad
13
4
Carinarnica Zrenjanin
11
5
Carinarnica Kladovo
5
6
Carinarnica Kragujevac
13
7
Carinarnica Kraljevo
5
8
Carinarnica KrusSevac
2
9
Carinarnica Novi Sad
18
10
Carinarnica PrisStina
1
11
Carinarnica Sombor
1
12
Carinarnica Subotica
14
13
Carinarnica UzZice
1
14
Carinarnica NisS
3
15
Carinarnica Ssabac
4
888999
MISS
0
Sysmiss
51
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
76
75
1
Carinarnica Beograd
2
2
Carinarnica VrsSac
2
3
Carinarnica Dimitrovgrad
1
4
Carinarnica Zrenjanin
12
5
Carinarnica Kladovo
5
6
Carinarnica Kragujevac
12
7
Carinarnica Kraljevo
6
8
Carinarnica KrusSevac
4
9
Carinarnica Novi Sad
5
10
Carinarnica PrisStina
1
11
Carinarnica Sombor
4
12
Carinarnica Subotica
14
13
Carinarnica UzZice
2
14
Carinarnica NisS
4
15
Carinarnica Ssabac
2
888999
MISS
0
Sysmiss
75
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
60
91
1
Carinarnica Beograd
1
2
Carinarnica VrsSac
1
3
Carinarnica Dimitrovgrad
2
4
Carinarnica Zrenjanin
2
5
Carinarnica Kladovo
8
6
Carinarnica Kragujevac
5
7
Carinarnica Kraljevo
5
8
Carinarnica KrusSevac
8
9
Carinarnica Novi Sad
12
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
1
12
Carinarnica Subotica
7
13
Carinarnica UzZice
1
14
Carinarnica NisS
3
15
Carinarnica Ssabac
4
888999
MISS
0
Sysmiss
91
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
50
101
1
Carinarnica Beograd
0
2
Carinarnica VrsSac
3
3
Carinarnica Dimitrovgrad
2
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
10
7
Carinarnica Kraljevo
4
8
Carinarnica KrusSevac
6
9
Carinarnica Novi Sad
6
10
Carinarnica PrisStina
3
11
Carinarnica Sombor
2
12
Carinarnica Subotica
5
13
Carinarnica UzZice
3
14
Carinarnica NisS
3
15
Carinarnica Ssabac
3
888999
MISS
0
Sysmiss
101
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
44
107
1
Carinarnica Beograd
0
2
Carinarnica VrsSac
3
3
Carinarnica Dimitrovgrad
0
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
3
7
Carinarnica Kraljevo
9
8
Carinarnica KrusSevac
3
9
Carinarnica Novi Sad
6
10
Carinarnica PrisStina
1
11
Carinarnica Sombor
1
12
Carinarnica Subotica
6
13
Carinarnica UzZice
2
14
Carinarnica NisS
5
15
Carinarnica Ssabac
5
888999
MISS
0
Sysmiss
107
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
34
117
1
Carinarnica Beograd
1
2
Carinarnica VrsSac
2
3
Carinarnica Dimitrovgrad
2
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
0
7
Carinarnica Kraljevo
2
8
Carinarnica KrusSevac
6
9
Carinarnica Novi Sad
5
10
Carinarnica PrisStina
3
11
Carinarnica Sombor
0
12
Carinarnica Subotica
3
13
Carinarnica UzZice
3
14
Carinarnica NisS
5
15
Carinarnica Ssabac
2
888999
MISS
0
Sysmiss
117
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
28
123
1
Carinarnica Beograd
1
2
Carinarnica VrsSac
1
3
Carinarnica Dimitrovgrad
0
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
0
7
Carinarnica Kraljevo
0
8
Carinarnica KrusSevac
2
9
Carinarnica Novi Sad
6
10
Carinarnica PrisStina
4
11
Carinarnica Sombor
3
12
Carinarnica Subotica
2
13
Carinarnica UzZice
2
14
Carinarnica NisS
2
15
Carinarnica Ssabac
5
888999
MISS
0
Sysmiss
123
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
22
129
1
Carinarnica Beograd
0
2
Carinarnica VrsSac
0
3
Carinarnica Dimitrovgrad
1
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
0
7
Carinarnica Kraljevo
0
8
Carinarnica KrusSevac
0
9
Carinarnica Novi Sad
0
10
Carinarnica PrisStina
5
11
Carinarnica Sombor
7
12
Carinarnica Subotica
3
13
Carinarnica UzZice
1
14
Carinarnica NisS
2
15
Carinarnica Ssabac
3
888999
MISS
0
Sysmiss
129
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
17
134
1
Carinarnica Beograd
0
2
Carinarnica VrsSac
0
3
Carinarnica Dimitrovgrad
0
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
0
7
Carinarnica Kraljevo
0
8
Carinarnica KrusSevac
0
9
Carinarnica Novi Sad
0
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
3
12
Carinarnica Subotica
6
13
Carinarnica UzZice
2
14
Carinarnica NisS
3
15
Carinarnica Ssabac
3
888999
MISS
0
Sysmiss
134
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
16
135
1
Carinarnica Beograd
0
2
Carinarnica VrsSac
0
3
Carinarnica Dimitrovgrad
0
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
0
7
Carinarnica Kraljevo
0
8
Carinarnica KrusSevac
0
9
Carinarnica Novi Sad
0
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
0
12
Carinarnica Subotica
4
13
Carinarnica UzZice
6
14
Carinarnica NisS
3
15
Carinarnica Ssabac
3
888999
MISS
0
Sysmiss
135
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
11
140
1
Carinarnica Beograd
0
2
Carinarnica VrsSac
0
3
Carinarnica Dimitrovgrad
0
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
0
7
Carinarnica Kraljevo
0
8
Carinarnica KrusSevac
0
9
Carinarnica Novi Sad
0
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
0
12
Carinarnica Subotica
0
13
Carinarnica UzZice
4
14
Carinarnica NisS
5
15
Carinarnica Ssabac
2
888999
MISS
0
Sysmiss
140
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
10
141
1
Carinarnica Beograd
0
2
Carinarnica VrsSac
0
3
Carinarnica Dimitrovgrad
0
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
0
7
Carinarnica Kraljevo
0
8
Carinarnica KrusSevac
0
9
Carinarnica Novi Sad
0
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
0
12
Carinarnica Subotica
1
13
Carinarnica UzZice
0
14
Carinarnica NisS
4
15
Carinarnica Ssabac
5
888999
MISS
0
Sysmiss
141
Which Carinarnica have you used till now? Mark all from the list which you have
Which Carinarnica have you used till now? Please mark all from the list which you have used.
Multiple answers possible. Show card E35
4
147
1
Carinarnica Beograd
0
2
Carinarnica VrsSac
0
3
Carinarnica Dimitrovgrad
0
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
0
6
Carinarnica Kragujevac
0
7
Carinarnica Kraljevo
0
8
Carinarnica KrusSevac
0
9
Carinarnica Novi Sad
0
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
1
12
Carinarnica Subotica
0
13
Carinarnica UzZice
0
14
Carinarnica NisS
0
15
Carinarnica Ssabac
3
888999
MISS
0
Sysmiss
147
What are the top 3 Carinarnice that you use?
What are the top 3 Carinarnice that you use?
Up to 3 answers. Could be chosen only from Carinarnica mentioned in C35a
151
0
1
Carinarnica Beograd
95
2
Carinarnica VrsSac
2
3
Carinarnica Dimitrovgrad
3
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
3
6
Carinarnica Kragujevac
6
7
Carinarnica Kraljevo
9
8
Carinarnica KrusSevac
3
9
Carinarnica Novi Sad
6
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
0
12
Carinarnica Subotica
7
13
Carinarnica UzZice
2
14
Carinarnica NisS
12
15
Carinarnica Ssabac
3
888999
MISS
0
What are the top 3 Carinarnice that you use?
What are the top 3 Carinarnice that you use?
Up to 3 answers. Could be chosen only from Carinarnica mentioned in C35a
103
48
1
Carinarnica Beograd
13
2
Carinarnica VrsSac
2
3
Carinarnica Dimitrovgrad
3
4
Carinarnica Zrenjanin
1
5
Carinarnica Kladovo
3
6
Carinarnica Kragujevac
7
7
Carinarnica Kraljevo
9
8
Carinarnica KrusSevac
3
9
Carinarnica Novi Sad
29
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
2
12
Carinarnica Subotica
17
13
Carinarnica UzZice
3
14
Carinarnica NisS
11
15
Carinarnica Ssabac
0
888999
MISS
0
Sysmiss
48
What are the top 3 Carinarnice that you use?
What are the top 3 Carinarnice that you use?
Up to 3 answers. Could be chosen only from Carinarnica mentioned in C35a
92
59
1
Carinarnica Beograd
6
2
Carinarnica VrsSac
2
3
Carinarnica Dimitrovgrad
4
4
Carinarnica Zrenjanin
4
5
Carinarnica Kladovo
1
6
Carinarnica Kragujevac
7
7
Carinarnica Kraljevo
0
8
Carinarnica KrusSevac
3
9
Carinarnica Novi Sad
19
10
Carinarnica PrisStina
1
11
Carinarnica Sombor
1
12
Carinarnica Subotica
21
13
Carinarnica UzZice
3
14
Carinarnica NisS
9
15
Carinarnica Ssabac
11
888999
MISS
0
Sysmiss
59
Do you have the possibility of choosing across customs districts or not?
Do you have the possibility of choosing across customs districts or not?
151
0
1
Yes
107
2
No
42
888997
DK
2
888999
MISS
0
Delivery point in Serbia - What factors drive your choice of Carinarnica
107
44
1
81
2
14
3
5
4
6
888997
DK
1
888999
MISS
0
Sysmiss
44
Location of goods origin
107
44
1
6
2
28
3
21
4
47
888997
DK
5
888999
MISS
0
Sysmiss
44
Transport infrastructure/cost
107
44
1
9
2
42
3
38
4
14
888997
DK
4
888999
MISS
0
Sysmiss
44
Performance of border agencies in this Carinarica
107
44
1
10
2
20
3
39
4
35
888997
DK
3
888999
MISS
0
Sysmiss
44
If you work with more than one Carinarnica, do you consider performance to be re
If you work with more than one Carinarnica, do you consider performance to be relatively stable across the Carinarnice, or do they vary?
113
38
1
Performance is relatively stable across the Carinarnice
32
2
Performance varies across the Carinarnice
78
888997
DK
3
888999
MISS
0
Sysmiss
38
Carinarnica Beograd - If performance varies over Carinarnice, rank the Carinarni
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
94
57
1
59
2
15
3
11
4
4
6
2
7
1
13
1
14
1
888999
MISS
0
Sysmiss
57
Carinarnica Vrsac
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
34
117
1
2
2
4
3
3
4
11
5
7
6
4
7
2
8
1
888999
MISS
0
Sysmiss
117
Carinarnica Dimitrovgrad
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
27
124
1
2
2
4
3
1
4
6
5
7
6
2
7
4
9
1
888999
MISS
0
Sysmiss
124
Carinarnica Zrenjanin
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
23
128
1
1
2
3
3
2
4
1
5
5
6
3
7
1
8
3
9
2
14
2
888999
MISS
0
Sysmiss
128
Carinarnica Kladovo
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
16
135
1
5
2
1
4
1
6
2
7
2
8
2
9
1
11
1
12
1
888999
MISS
0
Sysmiss
135
Carinarnica Kragujevac
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
31
120
1
4
2
3
3
5
4
3
5
2
6
3
7
4
8
1
9
4
10
1
13
1
888999
MISS
0
Sysmiss
120
Carinarnica Kraljevo
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
32
119
1
3
2
6
3
4
4
2
5
3
6
4
7
2
8
1
9
3
10
3
11
1
888999
MISS
0
Sysmiss
119
Carinarnica Krusevac
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
22
129
1
2
2
3
3
2
4
1
5
1
6
1
7
2
8
3
10
2
11
1
12
3
13
1
888999
MISS
0
Sysmiss
129
Carinarnica Novi Sad
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
61
90
1
10
2
13
3
19
4
7
5
3
6
3
8
2
9
1
11
2
13
1
888999
MISS
0
Sysmiss
90
Carinarnica Pristina
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
13
138
3
2
4
1
7
2
8
2
9
1
10
1
11
1
12
1
13
1
15
1
888999
MISS
0
Sysmiss
138
Carinarnica Sombor
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
20
131
1
1
2
1
3
2
4
3
6
1
7
2
9
1
10
1
11
2
12
5
14
1
888999
MISS
0
Sysmiss
131
Carinarnica Subotica
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
52
99
1
16
2
12
3
9
4
4
5
4
6
2
9
1
10
2
13
2
888999
MISS
0
Sysmiss
99
Carinarnica Uzice
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
20
131
1
3
3
1
5
2
6
1
7
2
8
1
9
1
10
3
11
2
12
1
13
1
14
1
15
1
888999
MISS
0
Sysmiss
131
Carinarnica Nis
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
44
107
1
4
2
11
3
5
4
6
5
3
6
3
7
2
8
2
9
1
10
1
11
3
14
2
15
1
888999
MISS
0
Sysmiss
107
Carinarnica Sabac
If performance varies over Carinarnice, please rank the Carinarnice you use from best to worst.
44
107
1
3
2
7
3
4
4
9
5
5
6
3
7
2
8
3
9
1
10
1
11
1
12
2
13
2
14
1
888999
MISS
0
Sysmiss
107
Would you say that the efficiency and quality of border agencies considering the period 2010 to 2013:
151
0
1
Improved
65
2
Worsened
23
3
remained the same
63
888997
DK
0
888999
MISS
0
Have there been any noticeable changes in the performance of the Carinarnice you
Have there been any noticeable changes in the performance of the Carinarnice you use?
151
0
1
Yes
70
2
No
81
888997
DK
0
888999
MISS
0
If so, and if you use more than one, which Carinarnice have changed most signifi
If so, and if you use more than one, which Carinarnice have changed most significantly?
57
94
1
Carinarnica Beograd
25
2
Carinarnica VrsSac
1
3
Carinarnica Dimitrovgrad
2
4
Carinarnica Zrenjanin
0
5
Carinarnica Kladovo
2
6
Carinarnica Kragujevac
3
7
Carinarnica Kraljevo
1
8
Carinarnica KrusSevac
3
9
Carinarnica Novi Sad
6
10
Carinarnica PrisStina
0
11
Carinarnica Sombor
0
12
Carinarnica Subotica
5
13
Carinarnica UzZice
2
14
Carinarnica NisS
5
15
Carinarnica Ssabac
2
888999
MISS
0
Sysmiss
94
If there have been noticeable changes in performance, what specifically, do you
If there have been noticeable changes, what specifically, do you think has changed in efficiency and quality?
70
Better equipment, better working conditions, faster and more efficient operations
1
Better organization; shorter stays
1
Better precision
1
Better quality contact with forwarders
1
Considerably shortened procedure, uniform customs procedure with reduced subjective approach of customs officer
1
Customs clearance procedure is speeded up, risk analysis is implemented, export customs clearance in cumulative traffic is simplified, possibility to obtain several transit documents for goods in one truck at border crossing.
1
Customs office has allowed several customs supporting documents for one vehicle
1
Downtime, uneducated staff, no knowledge of foreign languages, frequent absence of customs officers from their work place
1
E-signature
1
Efficiency and quality are decreasing with increase of the number of employees, no changes for the better.
1
Everything is going more quickly
1
Experience, appointed people with great experience and it all goes quickly
1
Faster and more efficient operating
1
Faster business processes
1
Faster flow of documents, e-submitting of documents, new inspection system, implementation of regulations
1
Faster flow of goods, modernization
1
Faster operating
1
Faster operations
1
Faster operations of customs services because of the needs of manufacturers present on this territory.
1
Flexibility - work approach
1
Flexible customs services and speeding up of customs procedures
1
Goods are moving more quickly, less delays at border crossings
1
Import of cars is reduced for 70 percent because of changed law
1
More efficient work, faster processing of documents, faster import and export
1
1
Not enough staff, they are very slow and they are not trained enough
1
Promptness
1
Quicker import and export procedure
1
Reduced efficiency and worse and worse trained staff
1
Regulations are now implemented, and not the law. Structure of staff is worsened, they are not qualified enough for what they do
1
Replacement of the people in charge who were appointed inadequately
1
Shortened working hours
1
Shortening of procedure. Issuing of documents used to take longer.
1
Simplified customs procedures and flexibility of customs
1
Simplified/ speeded up procedure and more efficient work of customs officers.
1
Slowed down operating
1
Some procedures are speeded up.
1
Speed
1
Speed of completing customs procedure
1
Speed of customs clearance Is improved
1
Speed of customs procedure
1
Speed of operating
4
Speed of procedures, they know how to use computers now, somewhat reduced corruption
1
Speeded up processes and more committed work of customs bodies
1
Staff changes
1
1
The process of customs clearance is speeded up, corruption is reduced
1
They are faster and more efficient
1
They are faster, they observe regulations
1
They are less efficient
1
They are more efficient
1
They are more efficient and faster
2
They are more prompt
1
They are quick, goods are cleared more quickly
1
They are slow
1
They are using only Kragujevac, I accidentally clicked on Nis. They are working more quickly and more efficiently
1
They are venal, corruption, bribe, everything is worse, staff keeps changing
1
They are working more quickly now
1
They are working more quickly, more effectively, more processes
1
They have brought incapable management with suspicious diplomas, they have brought here the staff from Pristina, corruption is more extensive
1
They have hired unskilled staff
1
They have introduced working Saturday
1
They have larger number of engaged custom officers
1
They observed the law before politics interfered. Now they sometimes don't observe the law
1
This customs office has slightly improved efficiency and quality of operations, they are doing their best.
1
Volume of work is increased, and same number of people is employed
1
If there have been noticeable changes in performance, what specifically, do you
If there have been noticeable changes, what specifically, do you think has changed in efficiency and quality?
70
81
1
Speed of operation/ speeding up of processes
29
2
More efficient work
6
3
Staff changes (experienced, professional, more staff...)
5
4
Shortened procedures/ simplification/ electronic sending of documents
9
5
Flexible operations
2
6
Reduced corruption
0
7
Implementation of regulations/ precision
1
8
Better organization/ equipment
3
9
Unskilled/ incapable staff
2
10
Slowed down operations/ downtime
6
11
Intensified corruption
1
12
Not enough staff/ absence from workplace/ working hours
3
13
Worsening of legal regulations/ observing the law
2
14
Reduced volume of work
1
888995
Other
0
888997
DK
0
Sysmiss
81
If there have been noticeable changes in performance, what specifically, do you
If there have been noticeable changes, what specifically, do you think has changed in efficiency and quality?
29
122
1
Speed of operation/ speeding up of processes
5
2
More efficient work
6
3
Staff changes (experienced, professional, more staff...)
0
4
Shortened procedures/ simplification/ electronic sending of documents
6
5
Flexible operations
2
6
Reduced corruption
1
7
Implementation of regulations/ precision
2
8
Better organization/ equipment
0
9
Unskilled/ incapable staff
4
10
Slowed down operations/ downtime
1
11
Intensified corruption
1
12
Not enough staff/ absence from workplace/ working hours
0
13
Worsening of legal regulations/ observing the law
1
14
Reduced volume of work
0
888995
Other
0
888997
DK
0
Sysmiss
122
If there have been noticeable changes in performance, what specifically, do you
If there have been noticeable changes, what specifically, do you think has changed in efficiency and quality?
5
146
1
Speed of operation/ speeding up of processes
0
2
More efficient work
1
3
Staff changes (experienced, professional, more staff...)
0
4
Shortened procedures/ simplification/ electronic sending of documents
0
5
Flexible operations
0
6
Reduced corruption
2
7
Implementation of regulations/ precision
0
8
Better organization/ equipment
0
9
Unskilled/ incapable staff
1
10
Slowed down operations/ downtime
0
11
Intensified corruption
0
12
Not enough staff/ absence from workplace/ working hours
1
13
Worsening of legal regulations/ observing the law
0
14
Reduced volume of work
0
888995
Other
0
888997
DK
0
Sysmiss
146
Are you aware of any significant changes to formal procedures that occurred in t
Are you aware of any significant changes to formal procedures that occurred in this time period? If so, please describe what those changes were for the period 2010-2013.
151
1.In-house customs clearance is introduced 2. Procedure of speeded up customs clearance
1
An attempt to introduce shortened procedures, NCTS
1
Border procedure is simplified, only one inspection can be carried out for one merchandise (there had to be several before) depending on merchandise
1
Changes are introduced every day, information about this is available on customs website
1
Changes are taking place in customs procedures, harmonization with European regulations, our officers are not very skilled, in spite of numerous training sessions.
1
Considerable change regarding obtaining of transit customs-bank guarantee.
1
Control of customs insignia, initialisation for inspection of goods by the customs, analysis of the risks of customs services
1
Customs clearance of cars, in-house customs clearance
1
DK
28
Direct access to customs administration with a computer and cards.
1
E-certificates are introduced
1
E-notifications on changes by the customs administration, agreements about free trade with CEFTA countries
1
E-operations with customs
1
E-sending of data
1
E-sending of data.
1
E-sending of declarations
1
E-submitting of applications
1
E-submitting of documents
1
E-submitting of documents.
1
Early import, active refining
1
Everything is computerized now and a lot faster
1
Foreign transit
1
Harmonization with EU regulations
1
I can't remember
1
I can't remember, no significant changes
1
I have only heard of introducing NTSC system for transit and of in-house customs clearance
1
I haven't heard anything
2
I haven't heard of it
1
Import of tropical fruit. Export to Russia.
1
Improved speed of delivery
1
In-house clearance, direct referral from the border
1
In-house customs clearance and e-payment of guarantees
1
In-house customs clearance and entry in the register of business entities
1
In-house customs clearance and improvement of E-Systems for submitting of documents
1
In-house customs clearance and reduced usage of bank guarantees
1
In-house customs clearance is introduced
1
In-house customs clearance, ncts
1
In-house customs clearance, refining
1
In-house customs clearance, special status of authorized importer/ exporter
1
Introducing transportation guarantee and exemptions for guarantee registering during customs clearance
1
Introduction of e-submitting of declaration.
1
Introduction of in-house customs clearance
1
Introduction of in-house customs clearance, implementation of NCTS
1
Introduction of in-house customs clearance, s-sending of documents
1
Introduction of meaningless customs guarantees
1
Introduction of selective inspection of goods, which speeds up customs clearance.
1
It is easier to obtain certificates
1
Joining, agreement on stabilisation with the EU.
1
Jurisdiction of these sectors, inspectors, head of outpost, it is all improved.
1
Lohn businesses /add-ons/
1
More efficient implementation and introduction of risk analysis
1
Near by town
1
No
26
No, I haven't heard anything
1
No, he hasn't heard of such changes
1
None
4
Nothing
1
Nothing significant
2
Permission for truck-transport of customs and non-customs goods
1
Poor organisation
1
Possible referral from the border to 2-3 outposts reduces waiting time.
1
Procedures are speeded up somewhat
1
Rather simplified operations
1
Reaching internal customs offices with European documents, without delays at borders.
1
Reduced number of physical inspection of goods
1
Reduced number of physical inspections of goods, less delays at customs
1
Selective inspection of goods
1
Shortened procedures, simplified procedures
1
Some procedures are speeded up somewhat, but not dramatically
1
Speed of customs clearance is improved
1
Speeded up procedure in recent years, i.e. modernized equipment.
1
Staff policy
1
Storage guarantees are now implemented
1
The Law on Customs is changed, but no significant changes have taken place
1
The changes that took place slow customs procedures down. Frequent changes of infrastructure also slow customs procedures down
1
The customs system is improved, introduced is the possibility of e-communication, sending documents
1
The law on import of cars
1
The problem is that each border crossing has its own way of work, different documents are asked for.
1
The provision that a truck can leave the country within 60 days after customs clearance
1
The regulations on conducting business operations with Kosovo from 2012
1
The system of dealing with cumulative shipments in export has changed, deadline is extended. Reporting merchandise in customs offices
1
The way of forwarding customs documents with e-signature
1
There are always new regulations
1
There are no laws and they keep enacting provisions that forwarders are not informed about
1
There were no changes
1
They have reduced percentage of duty for many goods, but they have increased stock value
1
They worked on speeding up of procedures, but nothing was speeded up, only paperwork is more complicated now
1
Transit guarantee, they made a difference between small and big enterprises. They are stricter with smaller companies.
1
Transitional agreements between Serbia and the EU. Import of aluminium (special benefits). Simplified customs procedures. Temporary export and import.
1
Using bank guarantees in customs procedure
1
We haven't heard anything
1
Yes, but they are not observed
1
Yes, transit procedure, export procedure, active refining
1
ntcs is introduced
1
Are you aware of any significant changes to formal procedures that occurred in t
Are you aware of any significant changes to formal procedures that occurred in this time period? If so, please describe what those changes were for the period 2010-2013.
151
0
1
Introduction of in-house customs brokerage
13
2
E-sending of documents
14
3
Implementation of NCTS
2
4
Speeded up/ simplified procedures
10
5
The agreement on free trade with CEFTA
0
6
Agreements with the EU/ harmonizing regulations with the EU
5
7
Regulation on operations with Kosovo
1
8
The law on import of cars
2
9
Transit procedure/ transit guarantee
4
10
Active refining
0
11
Temporary export - import
1
12
Reduced number of physical inspection of goods
2
13
Direct referral from the border
1
14
Introduction of guarantees in customs procedure
4
15
Analysis of the risk
1
16
Special status of authorized importer/ exporter
0
17
Entry in the register of business entities
0
18
Selective inspection of goods
2
19
Control of customs insignia
1
20
Import-export for Russia
1
21
Regulations on lohn businesses
1
22
Permission for truck-transport of customs and non-customs goods
1
23
Depending on type of goods, only one inspection can be carried out
1
24
Deadlines for leaving the country upon customs clearance
1
25
Decreased percentage of duty, but increased stock value
1
26
Jurisdiction of sectors/ inspections
1
27
System of work with cumulative shipments
1
90
Changes that are not observed/ that slow procedure down
7
888995
Other
0
888996
There were no changes
6
888997
DK
64
888998
Refusal
3
Are you aware of any significant changes to formal procedures that occurred in t
Are you aware of any significant changes to formal procedures that occurred in this time period? If so, please describe what those changes were for the period 2010-2013.
21
130
1
Introduction of in-house customs brokerage
2
2
E-sending of documents
3
3
Implementation of NCTS
3
4
Speeded up/ simplified procedures
3
5
The agreement on free trade with CEFTA
1
6
Agreements with the EU/ harmonizing regulations with the EU
0
7
Regulation on operations with Kosovo
0
8
The law on import of cars
0
9
Transit procedure/ transit guarantee
0
10
Active refining
3
11
Temporary export - import
0
12
Reduced number of physical inspection of goods
0
13
Direct referral from the border
1
14
Introduction of guarantees in customs procedure
1
15
Analysis of the risk
1
16
Special status of authorized importer/ exporter
1
17
Entry in the register of business entities
1
18
Selective inspection of goods
0
19
Control of customs insignia
0
20
Import-export for Russia
0
21
Regulations on lohn businesses
0
22
Permission for truck-transport of customs and non-customs goods
0
23
Depending on type of goods, only one inspection can be carried out
0
24
Deadlines for leaving the country upon customs clearance
1
25
Decreased percentage of duty, but increased stock value
0
26
Jurisdiction of sectors/ inspections
0
27
System of work with cumulative shipments
0
90
Changes that are not observed/ that slow procedure down
0
888995
Other
0
888996
There were no changes
0
888997
DK
0
888998
Refusal
0
Sysmiss
130
Are you aware of any significant changes to formal procedures that occurred in t
Are you aware of any significant changes to formal procedures that occurred in this time period? If so, please describe what those changes were for the period 2010-2013.
1
150
1
Introduction of in-house customs brokerage
0
2
E-sending of documents
0
3
Implementation of NCTS
0
4
Speeded up/ simplified procedures
0
5
The agreement on free trade with CEFTA
0
6
Agreements with the EU/ harmonizing regulations with the EU
0
7
Regulation on operations with Kosovo
0
8
The law on import of cars
0
9
Transit procedure/ transit guarantee
0
10
Active refining
0
11
Temporary export - import
1
12
Reduced number of physical inspection of goods
0
13
Direct referral from the border
0
14
Introduction of guarantees in customs procedure
0
15
Analysis of the risk
0
16
Special status of authorized importer/ exporter
0
17
Entry in the register of business entities
0
18
Selective inspection of goods
0
19
Control of customs insignia
0
20
Import-export for Russia
0
21
Regulations on lohn businesses
0
22
Permission for truck-transport of customs and non-customs goods
0
23
Depending on type of goods, only one inspection can be carried out
0
24
Deadlines for leaving the country upon customs clearance
0
25
Decreased percentage of duty, but increased stock value
0
26
Jurisdiction of sectors/ inspections
0
27
System of work with cumulative shipments
0
90
Changes that are not observed/ that slow procedure down
0
888995
Other
0
888996
There were no changes
0
888997
DK
0
888998
Refusal
0
Sysmiss
150
How often are cold storage shipments given priority for clearance at the border
How often are cold storage shipments given priority for clearance at the border crossing?
151
0
1
Always
80
2
Frequently
28
3
Sometimes
10
4
Rarely
15
5
Never
11
888997
DK
7
888999
MISS
0
Suppose that for a given shipment of imported goods a lower tariff is available
Suppose that for a given shipment of imported goods a lower tariff is available because of a preferential trade agreement with the goods' country-of-origin, but that claiming the lower tariff may subject you to more frequent inspections, or more time under review at the border. According to your experience, would your clients opt to...
151
0
1
Always claim the lower tariff, risking delays
58
2
Sometimes claim the lower tariff, risking delays
18
3
Rarely claim the lower tariff, risking delays
10
4
Never claim the lower tariff
20
5
There is no meaningful trade-off between the use of a lower tariff and a higher
42
888997
DK
3
888999
MISS
0
Suppose that including certain goods in a consolidated shipment lowers the cost
Suppose that including certain goods in a consolidated shipment lowers the cost of delivery, but may subject you to more frequent or longer inspections. According to your experience, would your clients opt to...
151
0
1
Always include the goods in the consolidated shipment, risking delays
42
2
Sometimes include the goods in the consolidated shipment, risking delays
41
3
Rarely include the goods in the consolidated shipment, risking delays
20
4
Never include the goods in the consolidated shipment
11
5
There is no meaningful trade-off between cost savings from consolidating shipmen
34
888997
DK
3
888999
MISS
0
Consider two border posts, one which operates more quickly than the other, but t
Consider two border posts, one which operates more quickly than the other, but the faster post has other costs (for example it requires higher transportation costs) that mean the monetary cost of using that border post is higher. Do you…
151
0
1
Always use the faster border post, even though other costs are higher
49
2
Sometimes use the faster border post, even though other costs are higher
47
3
Rarely use the faster border post, even though other costs are higher
19
4
Never use the faster border post in order to save money
7
5
There is no meaningful trade-off between using a faster border post and paying h
27
888997
DK
2
888999
MISS
0
Suppose you have an opportunity to ship a half-truckload of a certain product fr
Suppose you have an opportunity to ship a half-truckload of a certain product from Munich tomorrow and a second half-truckload shipment of the same product two days later. The product will not spoil, and is not subject to phytosanitary, veterinary or other such inspections, so you expect few delays at the border. What is your most likely course of action, and what is the reason for choosing it?
151
0
1
Wait two days so you can send a full truckload because the transportation cost s
86
2
Send two half-full trucks because timely delivery is more valuable than the tran
13
3
Send two half-full trucks because warehousing the goods in Munich is more costly
4
4
Attempt to mix the product with other goods which will raise the probability of
17
5
A situation like this rarely occurs because supply chains are well organized
27
888997
DK
4
888999
MISS
0
Zap_2011
145
6
0
249
Zap_2012
145
6
0
247
Small (<50), Medium/Large (>50)
151
0
1
Small
139
2
Medium/Large
12
4
No size data
0