DDI_CMR_2009_ES_v01_M_WB Antonina Redko <_value> NADA Version 01 Enterprise Survey 2009 ES 2009 CMR_2009_ES_v01_M_WB World Bank

TNS Opinion

Research & Marketing Services (RMS) - Ltd. Nigeria

NADA World Bank Enterprise Survey [en/oth] An Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-06, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted every three to four years across all geographic regions and cover small, medium, and large companies. Data are used to create indicators that benchmark the quality of the business and investment climate across countries. The study was conducted in Cameroon from June 1 to Oct. 15, 2009, as part of the Enterprise Survey, an initiative of the World Bank. The objective of the survey is to obtain feedback from enterprises on the state of the private sector as well as to help in building a panel of enterprise data that will make it possible to track changes in the business environment over time, thus allowing, for example, impact assessments of reforms. Through interviews with firms in the manufacturing and services sectors, the survey assesses the constraints to private sector growth and creates statistically significant business environment indicators that are comparable across countries. The standard Enterprise Survey topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, capacity utilization, land and permits, taxation, informality, business-government relations, innovation and technology, and performance measures. Over 90% of the questions objectively ascertain characteristics of a country’s business environment. The remaining questions assess the survey respondents’ opinions on what are the obstacles to firm growth and performance. The mode of data collection is face-to-face interviews. Cameroon National Regions covered are selected based on the number of establishments, contribution to employment, and value added. In most cases these regions are metropolitan areas and reflect the largest centers of economic activity in a country. The primary sampling unit of the study is the establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities-sectors. Sample survey data [ssd] RMS Ltd. Cameroon The sample for registered establishments in Cameroon was selected using stratified random sampling. Three levels of stratification were used in the Cameroon sample: firm sector, firm size, and geographic region. Industry stratification was designed as follows: the universe was stratified into one manufacturing industry, one services industry (retail) and one services residual sector. The initial sample design had a target of 120 interviews in manufacturing, 120 interviews in retail and 120 interviews in the services residual categories. Size stratification was defined following the standardized definition used for the Enterprise Surveys: small (5 to 19 employees), medium (20 to 99 employees), and large (more than 99 employees). For stratification purposes, the number of employees was defined on the basis of reported permanent fulltime workers. Regional stratification was defined in terms of the geographic regions with the largest commercial presence in the country: Littoral (Douala), Centre (Yaoundé) and West (Bafoussam) were the three metropolitan areas selected in Cameroon. Two frames were used for Cameroon. The first was obtained from the Chamber of commerce of Cameroon (2008). The sample frame collected information for 8000 companies in various sector of activities spread in all the regions of Cameroon. The second frame (the panel sample) consisted of enterprises interviewed for the Enterprise Survey in 2006, which were to be re-interviewed where they were in the selected geographical regions and met eligibility criteria. Both database contained the following information: -Name of the firm -Contact details -ISIC code -Number of employees. According to the local contractor, the list was not accurate; it was found that many firms listed in the sample frame had wrong names, wrong addresses and phone numbers. There were also few cases of wrong classifications in terms of sector of activity: many firms classified in the sample frame as manufacturing were in reality services. Furthermore, the local implementing agency commented that some companies had wrong information in terms of number of workers. The percentage of confirmed non-eligible units as a proportion of the total number of sampled establishments contacted for the survey was 58.5% (971 out of 1,659 establishments for the ES and micro samples, including panel establishments). Breaking down by industry, the following numbers of establishments were surveyed: Manufacturing -116, Sector 52 -132, Other Services - 114. Face-to-face [f2f] The current survey instruments are available: - Core Questionnaire + Manufacturing Module [ISIC Rev.3.1: 15-37] - Core Questionnaire + Retail Module [ISIC Rev.3.1: 52] - Core Questionnaire [ISIC Rev.3.1: 45, 50, 51, 55, 60-64, 72] - Screener Questionnaire. The “Core Questionnaire” is the heart of the Enterprise Survey and contains the survey questions asked of all firms across the world. There are also two other survey instruments - the “Core Questionnaire + Manufacturing Module” and the “Core Questionnaire + Retail Module.” The survey is fielded via three instruments in order to not ask questions that are irrelevant to specific types of firms, e.g. a question that relates to production and nonproduction workers should not be asked of a retail firm. In addition to questions that are asked across countries, all surveys are customized and contain country-specific questions. An example of customization would be including tourism-related questions that are asked in certain countries when tourism is an existing or potential sector of economic growth. The standard Enterprise Survey topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, capacity utilization, land and permits, taxation, informality, business-government relations, innovation and technology, and performance measures. Over 90% of the questions objectively ascertain characteristics of a country’s business environment. The remaining questions assess the survey respondents’ opinions on what are the obstacles to firm growth and performance. Private contractors conduct the Enterprise Surveys on behalf of the World Bank. Due to sensitive survey questions addressing business-government relations and corruption-related topics, private contractors are preferred over any government agency or an organization/institution associated with government, and are hired by the World Bank to collect the data. The surveys were implemented following a two-stage procedure. In the first stage, a screener questionnaire was applied over the phone to determine eligibility and to make appointments; in the second stage, a face-to-face interview took place with the Manager/Owner/Director of each establishment. Sometimes the survey respondent called company accountants and human resource managers into the interview to answer questions in the sales and labor sections of the survey. All Enterprise Surveys are conducted in the local languages. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Cameroon Implementation 2009" in "Technical Documents" folder. For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Three sets of assumptions were considered: a- Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. b- Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org. c- Weak assumption: in addition to the establishments included in points a and b, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. Data entry and quality controls are implemented by the contractor and data is delivered to the World Bank in batches (typically 10%, 50% and 100%). These data deliveries are checked for logical consistency, out of range values, skip patterns, and duplicate entries. Problems are flagged by the World Bank and corrected by the implementing contractor through data checks, callbacks, and revisiting establishments. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Cameroon Implementation 2009" in "Technical Documents" folder. Confidentiality of the survey respondents and the sensitive information they provide is necessary to ensure the greatest degree of survey participation, integrity and confidence in the quality of the data. Surveys are usually carried out in cooperation with business organizations and government agencies promoting job creation and economic growth, but confidentiality is never compromised. Where necessary please site the source as "Enterprise Analysis Unit - World Bank Group https://www.enterprisesurveys.org" Aggregate indicators based on Enterprise Survey data are available to the public at https://www.enterprisesurveys.org Firm-level data is also available to the public free-of-charge. In order to access the firm-level data, users must agree to abide by a strict confidentiality agreement available through Enterprise Analysis Unit website by clicking on "External users register here" at https://www.enterprisesurveys.org/Portal The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. Cameroon-2009--full data- The file contains the cleaned, raw database. 363 294 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 363 Unique ID for each observation your questionnaire number your questionnaire number your questionnaire number your questionnaire number your questionnaire number 363 record number record number record number record number record number 363 preference preference preference preference preference 363 a.0 questionnaire a.0 questionnaire a.0 questionnaire a.0 questionnaire a.0 questionnaire CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Questionnaire used in the interview. It is defined according to the screener sector of activity of the establishment 363 1 es manufacturing 2 es retail 3 es other services 4 is manufacturing 5 is services 6 informal a.1 country code a.1 country code a.1 country code a.1 country code a.1 country code CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Country: self-explanatory 363 1 burkina faso 2 cameroon 3 benin 4 chad 5 cape verde 6 eritrea 7 malawi 8 niger 9 togo 23 sampling region sampling region sampling region sampling region sampling region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sampling region defines the region stratum of the establishment It is defined by the regional classification of the establishment in the sample frame 363 1 douala 2 yaounde 3 bafousam a.2 sampling region a.2 sampling region a.2 sampling region a.2 sampling region a.2 sampling region 363 bafousam douala yaounde a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Codification of a3x into regions of homogeneous regulation and or business environment conditions, for ex. into regional clusters 363 1 douala 2 yaounde 3 bafousam a.3x city/ town/ village a.3x city/ town/ village a.3x city/ town/ village a.3x city/ town/ village a.3x city/ town/ village 363 bafousam douala yaounde a3 city - population a3 city - population a3 city - population a3 city - population a3 city - population CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Location control variable: it is defined by the actual location of the establishment 363 1 capital city 2 city with population over 1 million - other than capital 3 over 250.000 to 1 million 4 50.000 to 250.000 5 less than 50.000 a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Classification of the establishment's activity as defined in the sample frame 363 2 o 'ther manufacturing ' 15 food 17 textiles 18 garments 24 chemicals 25 plastics & rubber 26 non metallic mineral products 27 basic metals 28 fabricated metal products 29 machinery and equipment 31 electronics (31 & 32) 45 construction section f: 50 services of motor vehicles 51 wholesale 52 retail 55 hotel and restaurants: section h 60 transport section i: (60-64) 72 it a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Classification of the establishment's activity as defined by the screener questionnaire 363 2 o 'ther manufacturing ' 15 food 17 textiles 18 garments 24 chemicals 25 plastics & rubber 26 non metallic mineral products 27 basic metals 28 fabricated metal products 29 machinery and equipment 31 electronics (31 & 32) 45 construction section f: 50 services of motor vehicles 51 wholesale 52 retail 55 hotel and restaurants: section h 60 transport section i: (60-64) 72 it a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sector match between screener information and sample frame Yes, screener and sample frame info match No, screener and sample frame do not match but establishment does activities which match both screener and sample frame No, does not match Self-explanatory 363 1 yes, screener and sample frame info match 2 no, screener and sample frame do not match but establishment does activities which match both screener and sample frame 3 no, does not match a.6.a samplig size a.6.a samplig size a.6.a samplig size a.6.a samplig size a.6.a samplig size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Size of the establishment taken from the sample frame 363 micro (1 to 4) 1 small (5 to 19) 2 medium (20 to 99) 3 large (10 or more) a.6.b screener size a.6.b screener size a.6.b screener size a.6.b screener size a.6.b screener size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Size of the establishment as determined with the screener questionnaire 363 micro (1 to 4) 1 small (5 to 19) 2 medium (20 to 99) 3 large (10 or more) a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Identifies establishments that are part of a larger firm 363 1 yes 2 no, a firm on its own Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm 363 1 2 3 4 5 6 10 12 16 a.8 type of establishment a.8 type of establishment a.8 type of establishment a.8 type of establishment a.8 type of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Type of establishment HQ without production and/or sales in this location HQ with production and/or sales in this location Establishment physically separated from HQ and other establishments of the same firm Establishment physically separated from HQ but with other establishments of the same firm Identifies type of establishment for those that are part of larger firms 363 -7 does not apply 1 hq without production and/or sales in this location 2 hq with production and/or sales in this location 3 establishment physically separated from hq and other establishments of the same firm 4 establishment physically separated from hq but with other establishments of the same firm a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 363 -7 does not apply 1 yes 2 no a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 363 -7 does not apply 1 yes 2 no a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 363 -7 does not apply 1 yes 2 no a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Interviewer code Information taken from the screener questionnaire 363 a.13 supervisor number a.13 supervisor number a.13 supervisor number a.13 supervisor number a.13 supervisor number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Supervisor code Information taken from the screener questionnaire 363 day day day day day CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Day (dd) Self-explanatory 363 month month month month month CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Month (mm) Self-explanatory 363 4 5 6 7 8 9 10 year year year year year Date face-to-face interview begins: Year (yyyy) 363 2009 hour hour hour hour hour CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Hour (00 to 23) Self-explanatory 363 minutes minutes minutes minutes minutes CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Minutes (00 to 59) Self-explanatory 363 what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. The goal of this survey is to gather information and opinions about the investment climate in this country. Ultimately, the information gathered here will help to develop new policies and programs that enhance employment and economic growth. The information obtained here will be held in the strictest confidentiality. Neither your name nor the name of your business will be used in any document based on this survey. 2) READ OUT THE FOLLOWING INTRODUCTORY SENTENCE ONLY IF A7 = 1 (yes): The first few questions apply to the firm which your establishment is part of. 3) SHOW CARD What is this firm‘s current legal status? If answer is 3 then SKIP TO B.2 A firm's legal status is information well known for the target respondent: CEO, General Manager or owner of the firm. ENUMERATORS DO NOT NEED TO KNOW THE DEFINITION OF EACH TYPE OF LEGAL STATUS. A firm's legal status is first determined by whether participation on ownership is by shares (first 2 options) or not (options 3 and 4). The fifth option is a combination of the previous ones. If a firm's shares are publicly traded, it is a shareholding company with shares traded in the stock market. If the shares are not traded or they are traded only privately it is a shareholding company with shares traded privately. A shareholding company with shares traded privately is a firm that is owned by partners or shareholders for whom their claims over the firm are not publicly traded. They may or may not be traded privately. In both of these categories firms have limited liability. A sole proprietorship is a business owned and operated by one individual natural person. A natural person is a real human being, as opposed to an artificial legal entity such as a corporation or organization that the law treats for some purposes as if it were a person distinct from its members or owner(s). A firm's legal status defines the extent of the liability which defines the level of responsibility of the owner over the firm's obligations. Under limited liability each owner is only responsible for the proportion of his/her shares. A partnership allows two or more people to share profits and liabilities, with or without privately held shares. In a partnership, the parties could be individuals, corporations, trusts, other partnerships, or a combination of all of the above. The essential characteristic of this partnership is the unlimited liability of every partner. Limited partnership is a legal form that includes one or several general partners and one or more limited partners who invest capital into the partnership, but do not take part in the daily operation or management of the business. The limited partners limit their amount of liability to the amount of capital invested in the partnership. The general partners personally shoulder all debts and obligations of the partnership. Business operations are governed, unless otherwise specified in a written agreement, by majority vote of voting partners. Limited liability partnerships are separate legal entities that provide liability protection for all general partners as well as management rights in the business. Cooperatives and state owned firms should be designated as Other. When other is chosen, the actual form of legal status must be specified in writing by the enumerator on the survey instrument. 363 -9 do not know 1 shareholding company with shares traded in the stock market 2 shareholding company with non-traded shares or shares traded privately 3 sole proprietorship 4 partnership 5 limited partnership 6 other (spontaneous - specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) What is this firm's current legal status? Other A firm's legal status is information well known for the target respondent: CEO, General Manager or owner of the firm. ENUMERATORS DO NOT NEED TO KNOW THE DEFINITION OF EACH TYPE OF LEGAL STATUS. A firm's legal status is first determined by whether participation on ownership is by shares (first 2 options) or not (options 3 and 4). The fifth option is a combination of the previous ones. If a firm's shares are publicly traded, it is a shareholding company with shares traded in the stock market. If the shares are not traded or they are traded only privately it is a shareholding company with shares traded privately. A shareholding company with shares traded privately is a firm that is owned by partners or shareholders for whom their claims over the firm are not publicly traded. They may or may not be traded privately. In both of these categories firms have limited liability. A sole proprietorship is a business owned and operated by one individual natural person. A natural person is a real human being, as opposed to an artificial legal entity such as a corporation or organization that the law treats for some purposes as if it were a person distinct from its members or owner(s). A firm's legal status defines the extent of the liability which defines the level of responsibility of the owner over the firm's obligations. Under limited liability each owner is only responsible for the proportion of his/her shares. A partnership allows two or more people to share profits and liabilities, with or without privately held shares. In a partnership, the parties could be individuals, corporations, trusts, other partnerships, or a combination of all of the above. The essential characteristic of this partnership is the unlimited liability of every partner. Limited partnership is a legal form that includes one or several general partners and one or more limited partners who invest capital into the partnership, but do not take part in the daily operation or management of the business. The limited partners limit their amount of liability to the amount of capital invested in the partnership. The general partners personally shoulder all debts and obligations of the partnership. Business operations are governed, unless otherwise specified in a written agreement, by majority vote of voting partners. Limited liability partnerships are separate legal entities that provide liability protection for all general partners as well as management rights in the business. Cooperatives and state owned firms should be designated as Other. When other is chosen, the actual form of legal status must be specified in writing by the enumerator on the survey instrument. 32 -9 ETS PARAPUBLIQUE SA SARL Societe en nom propre what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? What percent of this firm does the largest owner or owners own? 148 215 -9 do not know 20 25 26 28 30 35 40 42 43 50 52 53 55 56 60 65 68 70 73 74 75 80 86 90 98 99 100 Sysmiss b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations SHOW CARD What percent of this firm is owned by each of the following: Private domestic individuals, companies or organizations 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 1 15 17 20 25 28 30 40 43 45 48 50 52 55 60 70 75 80 85 90 100 b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations SHOW CARD What percent of this firm is owned by each of the following: Private foreign individuals, companies or organizations 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 10 12 20 25 30 32 40 48 50 52 55 60 70 72 75 80 82 83 99 100 b.2c government/state b.2c government/state b.2c government/state b.2c government/state b.2c government/state SHOW CARD What percent of this firm is owned by each of the following: Government/State IF 100% TERMINATE 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 5 10 15 20 30 40 b.2d other b.2d other b.2d other b.2d other b.2d other SHOW CARD What percent of this firm is owned by each of the following: Other 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 3 10 20 25 30 33 40 70 100 are the owner of the firm: are the owner of the firm: are the owner of the firm: are the owner of the firm: are the owner of the firm: INTERVIEWER: SHOW CARD Are the owners of the firm: If answer is 1 or Don't know or Doesn't apply then GO TO QUESTION AFB4a 363 -9 do not know -7 does not apply 1 all men 2 majority are men 3 majority are women 4 all women 5 equally divided between men and women is the largest owner female is the largest owner female is the largest owner female is the largest owner female is the largest owner female Is the largest owner female? (IF THERE ARE MULTIPLE LARGE OWNERS WITH THE SAME OWNERSHIP SHARE, PLEASE ANSWER WITH RESPECT TO THE PERSON MOST ACTIVE IN THE OPERATION OF THE FIRM ) 142 221 -9 do not know 1 yes 2 no Sysmiss ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner What is the nationality of the current largest owner? 363 -9 do not know 1 african (specify afb4a1 [table 1] ) 2 indian 3 lebanese/middle eastern 4 other asian (specify afb4a4 [table 4] ) 5 european/caucasian 6 other main african ethnic group main african ethnic group main african ethnic group main african ethnic group main african ethnic group What is the nationality of the current largest owner? African (specify) 318 45 1 cameroonian 2 kenyan 3 libyan 4 senegalese 5 south african 6 7 other Sysmiss main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' What is the nationality of the current largest owner? Other Asian (specify) 1 362 1 indian Sysmiss how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm INTERVIEWER: SHOW CARD How did the largest owner acquire ownership of this firm? If answer is other than 3 then GO TO QUESTION B3e 363 -9 1 started the business on their own or with partners 2 purchased an existing business 3 joined an existing family business 4 joined an existing non family business 5 other (spontaneous) the family business was joined by: the family business was joined by: the family business was joined by: the family business was joined by: the family business was joined by: The family business was joined by 15 348 -9 do not know 1 heritage 2 marriage 3 other Sysmiss why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? INTERVIEWER: SHOW CARD Which of the following two options best describes why the largest owner started or took over this firm? To take advantage of a business opportunity Jobs or opportunities were absent or not satisfactory 363 -9 do not know 1 to take advantage of a business opportunity 2 jobs or opportunities were absent or not satisfactory largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? INTERVIEWER: SHOW CARD Which of the following best describes the largest owner's involvement in decision making in this firms? If answer is 1 then GO TO QUESTION B5 363 -9 do not know 1 makes most decisions on his/her own 2 makes decisions in consultation with other owners? 3 delegates most decisions to other partners owners? 4 has appointed a manager(s) who make decision 5 a board of directors makes the decision 6 other b.3f other b.3f other b.3f other b.3f other b.3f other Which of the following best describes the largest owner's involvement in decision making in this firms? Other 1 Comité de gestion in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? READ ONLY IF A7=1 (yes) I want to proceed by asking you about this establishment only. In what year did this establishment begin operations? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR The objective of this question is to obtain the year in which operations started regardless of who was the owner at the time. The year when the establishment began operation refers to the year in which the establishment actually started producing (or providing services), not to the year in which it was registered for the first time. If the establishment was privatized, then the date provided should refer to when the original government-owned establishment began operations. If the establishment changed its production significantly to change sector classification, then the year when that took place should be provided. 363 -9 do not know 1930 1933 1944 1945 1946 1948 1950 1952 1954 1955 1958 1960 1961 1963 1964 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations How many full-time employees did this establishment employ when it started operations? Please include all employees and managers The number of permanent, full-time employees for the time that the enterprise began operations should be provided. All employees and managers (including respondent) should be included. 363 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 20 22 23 24 25 26 27 28 30 35 36 37 38 40 47 48 50 53 55 57 60 63 65 67 70 88 90 100 105 110 120 135 175 200 250 300 600 800 1500 1986 was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? Was this establishment formally registered when it began operations? Registering refer to registration with the national registry (public or private). If and only if the respondent asks what formal registration means explain that it's when the establishment registered with: XXXXXXX “Ministry or department” 363 -9 do not know 1 2 in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? In what year was this establishment formally registered? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR. Year of registration refers to the year in which the establishment completed the registration as explained in B.6a. 363 -9 don't know (spontaneous) -7 never registered (spontaneous) 1930 1944 1946 1948 1950 1952 1954 1955 1958 1961 1963 1964 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? INTERVIEWER: SHOW CARD What is the highest level of education of the current top manager? No Education Primary School (complete or not) Secondary School (complete or not) Vocational Training Some university training Graduate degree 363 -9 don't know (spontaneous) 1 no education 2 primary school (complete or not) 3 secondary school (complete or not) 4 vocational training 5 some university training 6 graduate degree how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the Top Manager have? Top Manager as defined in B.7a. B.7 refers to years of Top Manager's managerial experience in the type of sector in which the establishment presently operates. 363 -9 don't know (spontaneous) 1 less than one year 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 35 36 38 39 40 45 49 50 is the top manager female? is the top manager female? is the top manager female? is the top manager female? is the top manager female? Is the Top Manager female? 363 -9 don't know (spontaneous) 1 yes 2 no does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? Does this establishment have an internationally-recognized quality certification? INTERVIEWER: If there is need for clarification, some examples are: ISO 9000, 9002 or 14000 The question refers exclusively to internationally recognized certifications. Examples are: ISO (International Organization for Standardization) for manufacturing and services, HACCP (Hazard Analysis and Critical Control Point) for food (especially, but not exclusively, for seafood and juices), and AATCC (American Association of Textiles Chemists and Colorists) for textiles. Certificates granted only nationally not recognized in international markets are not included. 363 -9 don't know (spontaneous) -6 still in process 1 yes 2 no is this establishment located in an export processing or other industrial zone? is this establishment located in an export processing or other industrial zone? is this establishment located in an export processing or other industrial zone? is this establishment located in an export processing or other industrial zone? is this establishment located in an export processing or other industrial zone? Is this establishment located in an export processing or other industrial zone? 231 132 -9 don’t know (spontaneous) 1 export processing zone 2 other industrial zone 3 neither of the above Sysmiss applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. Now, we turn to the establishment's operations. Over the last two years, did this establishment submit an application to obtain an electrical connection? If answer is No or Don't Know then GO TO QUESTION C.6 Application for electrical connection. Electrical connection refers to a new connection or to an increase in voltage of an existing connection that requires an application. 363 -9 do not know 1 yes 2 no how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? In reference to that application for an electrical connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for electrical connection. Self-explanatory 52 311 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 2 4 5 6 7 10 11 14 20 21 25 27 30 60 180 Sysmiss informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? In reference to that application for an electrical connection, was an informal gift or payment expected or requested? 1) Bribe for electrical connection. Self-explanatory 2) Sensitive question, no clarification can be offered 52 311 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? Over fiscal year 2008, did this establishment experience power outages? If answer is No or Don't Know GO TO QUESTION C.10 A power outage occurs when there is equipment malfunction from the failure of adequate supply of power. Blackouts that cause some, but not all equipment to malfunction are also considered power outages. 363 -9 don't know (spontaneous) 1 yes 2 no number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year In a typical month, over fiscal year 2008, how many power outages did this establishment experience? IF 0, GO TO QUESTION C.10 If power outages are seasonal the interviewer should ask the respondent to calculate the number of outages in a typical month, excluding both the months in which outages are most frequent and the months where outages are most infrequent. The concept of a typical month must be well understood since it is used several times throughout the questionnaire: it is the most common type of month in the year regarding the characteristic being asked. Thus, for answers such as “electrical outages once every 3 months” in a typical month there are 0 outages (since there will be outages only in 4 months of the year and in the rest 8 months there will be no outages). For the answer “once every other month” write 1 since there will be 6 months with outages and 6 months without them. 332 31 -9 don't know (spontaneous) 1 2 3 4 5 6 7 8 9 10 11 12 14 15 16 17 18 20 23 25 26 30 35 36 40 45 50 70 Sysmiss how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? How long did these power outages last on average? This refers to the duration of the power outages in a typical month. The respondent should calculate average duration of power outages in the typical month. 331 32 -9 don't know (spontaneous) 1 less than one hour 2 3 4 5 6 7 8 10 14 15 18 20 24 25 30 40 90 Sysmiss in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Loss as percent of total annual sales due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b Losses because of power outages: The Manager should estimate the amount of production lost because of power outages. 293 70 -9 don't know (spontaneous) none 1 2 3 5 6 7 8 10 12 15 18 20 25 28 30 35 45 50 52 60 Sysmiss total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Annual losses due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b Losses because of power outages: The Manager should estimate the amount of production lost because of power outages. 38 325 -9 don't know (spontaneous) none 80000 100000 150000 200000 240000 250000 300000 400000 500000 540000 600000 900000 1000000 1500000 2000000 2500000 3000000 3600000 5000000 800000000 Sysmiss generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? Over the course of fiscal year 2008, did this establishment own or share a generator? If answer is No or Don't Know then GO TO QUESTION C.12 Establishment owns or shares a generator. Self-explanatory 117 246 -9 don't know (spontaneous) 1 yes 2 no Sysmiss % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr In fiscal year 2008, what percent of this establishment's electricity came from a generator or generators that the establishment owned or shared? Percentage of electricity from own or shared generator. Self-explanatory 51 312 -9 don't know (spontaneous) 1 2 3 4 5 7 8 10 12 15 20 25 30 35 49 50 60 70 Sysmiss application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? Over the last two years, did this establishment submit an application to obtain a water connection? If answer is No or Don't Know then GO TO QUESTION C.15 Application for water connection. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? In reference to that application for a water connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for water connection. Self-explanatory 21 342 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 3 5 6 7 8 10 15 20 45 60 Sysmiss when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? In reference to that application for a water connection, was an informal gift or payment expected or requested? 1) Bribe for water connection. Self-explanatory 2) Sensitive question, no clarification can be offered. 21 342 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? Over fiscal year 2008, did this establishment experience insufficient water supply for production? If answer is No or Don't Know then GO TO QUESTION C.18 Insufficient water supply: whenever there is equipment failure or cessation of production operations due to the lack of or reduction in water supply. 116 247 -9 don't know (spontaneous) 1 yes 2 no Sysmiss frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr In a typical month, over fiscal year 2008, how many incidents of insufficient water supply did this establishment experience? If answer is 0 or Don't Know then GO TO QUESTION C.18 Incidents of insufficient water supply per month can be estimated by considering the number of times water insufficiencies took place per month. The respondent should be asked to exclude months when water insufficiencies are rare or months when water insufficiencies are extreme from the calculation. The calculation should be made based on a typical month. Zero is the answer only if no insufficiencies occurred in a typical month. 14 349 -9 don't know (spontaneous) 1 2 4 6 8 10 12 18 20 Sysmiss average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year How long did these incidents of insufficient water supply last on average? Duration of a water shortage can be estimated by considering the average duration of water insufficiencies that took place in a typical month. 14 349 -9 don't know (spontaneous) 1 less than one hour 3 4 5 10 12 24 72 84 Sysmiss Percentage of water supply from public sources in production process in 2008 Percentage of water supply from public sources in production process in 2008 Percentage of water supply from public sources in production process in 2008 Percentage of water supply from public sources in production process in 2008 Percentage of water supply from public sources in production process in 2008 In fiscal year 2008, what percent of this establishment's water supply, used in the production process, was from public sources? INTERVIEWER: IF RESPONDENT SAID NONE, WRITE 0 116 247 -9 none 1 2 4 5 10 15 20 30 36 40 50 52 60 90 97 98 100 Sysmiss application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years Over the last two years, did this establishment submit an application to obtain a telephone connection? If answer is No or Don't Know then GO TO QUESTION C.22 Application for telephone connection. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? In reference to that application for a telephone connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for telephone connection. Self-explanatory 46 317 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 3 4 6 7 10 14 15 17 20 30 60 180 Sysmiss when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? In reference to that application for a telephone connection, was an informal gift or payment expected or requested? 1) Bribe for telephone connection. Self-explanatory 2) Sensitive question, no clarification can be offered. 46 317 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? At the present time, does this establishment use any of the following:.? E-mail to communicate with clients or suppliers E-mail and website use. Web page should be considered as part of the website. Website use includes cases when the establishment has its own website but does not actually do any direct communication with clients or suppliers via the website. 363 -9 don't know (spontaneous) 1 yes 2 no do you currently communicate with clients and suppliers via your website? do you currently communicate with clients and suppliers via your website? do you currently communicate with clients and suppliers via your website? do you currently communicate with clients and suppliers via your website? do you currently communicate with clients and suppliers via your website? At the present time, does this establishment use any of the following:.? Its own website E-mail and website use. Web page should be considered as part of the website. Website use includes cases when the establishment has its own website but does not actually do any direct communication with clients or suppliers via the website. 363 -9 don't know (spontaneous) 1 yes 2 no does the firm have a high-speed, broadband internet connection on its premises? does the firm have a high-speed, broadband internet connection on its premises? does the firm have a high-speed, broadband internet connection on its premises? does the firm have a high-speed, broadband internet connection on its premises? does the firm have a high-speed, broadband internet connection on its premises? Does this establishment have a high-speed Internet connection on its premises? If answer is No or Don't Know then GO TO QUESTION C.30 High-speed, Internet connection is defined as Internet connection that is faster than using a telephone line with a modem. 132 231 -9 don't know (spontaneous) 1 2 Sysmiss is the internet connection used to: order purchases for this establishment? is the internet connection used to: order purchases for this establishment? is the internet connection used to: order purchases for this establishment? is the internet connection used to: order purchases for this establishment? is the internet connection used to: order purchases for this establishment? INTERVIEWER: READ EACH OPTION ALOUD Is this establishment's Internet connection used to: Make purchases for this establishment How Internet connection is used. Self-explanatory 46 317 -9 do not know -7 does not apply 1 2 Sysmiss is the internet connection used to: deliver services to your clients? is the internet connection used to: deliver services to your clients? is the internet connection used to: deliver services to your clients? is the internet connection used to: deliver services to your clients? is the internet connection used to: deliver services to your clients? INTERVIEWER: READ EACH OPTION ALOUD Is this establishment's Internet connection used to: Deliver services to this establishment's clients How Internet connection is used. Self-explanatory 46 317 -9 do not know -7 does not apply 1 2 Sysmiss is internet used to: do research and develop ideas on new products and services? is internet used to: do research and develop ideas on new products and services? is internet used to: do research and develop ideas on new products and services? is internet used to: do research and develop ideas on new products and services? is internet used to: do research and develop ideas on new products and services? INTERVIEWER: READ EACH OPTION ALOUD Is this establishment's Internet connection used to: Do research and develop ideas on new products and services How Internet connection is used. Self-explanatory 46 317 -9 do not know -7 does not apply 1 2 Sysmiss was unavailability of internet connection experienced in last fiscal year? was unavailability of internet connection experienced in last fiscal year? was unavailability of internet connection experienced in last fiscal year? was unavailability of internet connection experienced in last fiscal year? was unavailability of internet connection experienced in last fiscal year? Over fiscal year 2008, did this establishment experience unavailability of Internet connection? If answer is No or Don't Know then GO TO QUESTION C.30 Unavailability of Internet connection refers to instances when establishment Internet users receive an unavailable service message when attempting to access or log on to Internet services. The purpose of the question is to assess the reliability of the service provider and not the unavailability due to internal problems. 46 317 -9 do not know 1 2 Sysmiss frequency of unavailability of internet connection in av. month in last fisc yr frequency of unavailability of internet connection in av. month in last fisc yr frequency of unavailability of internet connection in av. month in last fisc yr frequency of unavailability of internet connection in av. month in last fisc yr frequency of unavailability of internet connection in av. month in last fisc yr In a typical month, over fiscal year [insert last complete fiscal year], how many times has this establishment experienced unavailability of Internet connection? If answer is 0 or Don't Know then GO TO QUESTION C.30 Incidents of unavailable Internet connection per typical month: registers the number of times establishment Internet users receive an unavailable service message when attempting to access or log on to Internet services. 37 326 -9 do not know none 1 2 3 4 5 6 7 8 10 12 13 15 16 20 24 30 Sysmiss length of unavailability of internet connection in av. month in last fiscal yr length of unavailability of internet connection in av. month in last fiscal yr length of unavailability of internet connection in av. month in last fiscal yr length of unavailability of internet connection in av. month in last fiscal yr length of unavailability of internet connection in av. month in last fiscal yr In a typical month, over fiscal year 2008, on average how long did the unavailability of an Internet connection last? Average duration of unavailable Internet connection registers the length of time (in minutes) of an average incident in a typical month. 35 328 -9 do not know none 1 2 4 5 10 20 30 35 40 45 60 65 120 180 240 300 360 Sysmiss how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? SHOW CARD Is electricity No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1)The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered. 363 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate Obstacle 3 Major Obstacle 4 Very Severe Obstacle how much of an obstacle are telecommunications to the operations of this firm? how much of an obstacle are telecommunications to the operations of this firm? how much of an obstacle are telecommunications to the operations of this firm? how much of an obstacle are telecommunications to the operations of this firm? how much of an obstacle are telecommunications to the operations of this firm? SHOW CARD Is Telecommunications No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered. 132 231 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate Obstacle 3 Major Obstacle 4 Very Severe Obstacle Sysmiss main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next topic to be covered is how and where this establishment makes its sales. In fiscal year 2008, what was this establishment's main product, that is, the product that represented the largest proportion of annual sales (in LCU)? Establishment's main product The purpose of this question is to determine what the company produces. The description should be written down exactly as provided by the respondent. The main product is defined in terms of sales in monetary value not volume. 363 ADDUCTION D'EAU POTABLE Acconage Aciers et metaux Activité annexe d'assistance Alcool Alimentation Ameublement Antalgique(antidouleur) Antipaludéen Appareil d'equipement domestique Appareil electronique Appareils electriques Appareils electromenagers Atlas copco BATIMENT BUBINGA Batiment Bible Louis Segond Billet d'avion Boissons alcolisees Branchement et depannage du reseau electrice CIMENT COMMERCE DE GROS DE MATERIAUX DE CONSTRUCTION ET D'EQUIPEMENT ET FOURNITURES DE QUINCAILLERIE COMMERCE DE MATERIAUX DE BUREAU COMMERCE DE MATERIAUX DE CONSTRUCTION ET EQUIPEMENTS COMMERCE GROS EN DECORATION DES EQUIPEMENTS ,SEJOURS,MAIAGE ET AUTRES MANIFESTATIONS CEREMONIALES COMMUNICATION CONFECTION D'ARTICLES D'HABILLEMENT CONFECTION DES HABITS CPJ35 Café moulu Lion Cartes de credits Cercol (ciment colle) Chambre d'hotel Ciment Ciment CIMENCAM Ciment en detail Ciment importe Climatiseur split Commerce des appareils de sécurité Commerce des cahiers Commerce des peintures Commerce des produits alimentaires Commerce des produits de quincallerie Commerce des produits pharmaceutique Commerce des produits pharmaceutiques et médicaux Commerce detail d'appariels et articles de ménage Commercialisation du papier hygienique Commercialisation des médicaments Commercialise le gaz dommestique Confection d'articles d'habillement(tenues scolaires) Confection des habits Confection d habillements de linges rideaux, decoration Confection de vêtement Confection des articles d'habillement Confection des tenues scolaires Confection des vestes hommes et femmes Confection des vetements Confection des vêtements Confection du textille et articles d'habillement Confection vêtement Conservation et transformation des fruits Consignation des conteneurs Construction batiment et traveaux publique Construction des routes Construction et decoration interieur Construction reseau electrique Contracteur Courier inter urbain Cube Maggi Defrisant Depannage televiseurs Des bons de livraisons Distribution de la gigarette Dépannage d'appareil electroménegers EXPOSITION DES TABLEAUX D'ART Emballages en cartons Emballages en plastique Ensemble Tailleur Entretien de moteur vehicule Entretien des pieces(demontages des pieces) Equipement de securité bancaire(coffre forts) Extraction et commercialisation de l'huile de palmiste FABRICATION DES BIERES FABRICATION DES BIJOUX FABRICATION DES CARNETS FABRICATION DES HUILES DE VIDANGE FABRICATION DES MATERIELS DE BUREAU FABRICATION DES MEUBLES FABRICATION DES OUVRAGES EN BETON FABRICATION DES PRODUITS PLASTIQUES FABRICATION DU MATERIEL DE BUREAUTIQUE FABRICATION DU PAIN FABRICATIONS DES CARNETS FENETRE METALLIQUES FOURNITURE DES ORDINATEURS FOURNITURE DES SPLITS ET CLIMATISEURS Fabrication de cacao Fabrication de cahiers scolaires Fabrication de la biere (33export) Fabrication de la cigarette Fabrication de la farine Fabrication de la farine de blé Fabrication de papier et carton Fabrication des baguettes de pain Fabrication des boissons Fabrication des boissons alcoolisées a baes de malt Fabrication des livres Fabrication des meubes Fabrication des moulins a maîs a diesel Fabrication des outils de decoration Fabrication des pieces mécaniques Fabrication des verres optiques Fabrication du cafe torifie Fabrication du pain Fabrication du savon Fabrication du sucre Fabrication mecanique Fabrication platre Fabrications des caisses polystyréné Farine de ble Fenêtre metalique Fer a bêton Fourniture scolaire Fournitures scolaires Froid et climitisation Garniture de frein Geni civil Genie civil HEBERGEMENT Habits Hebergement Hebergement et restauration Hebergement hotel Herbergement Hotel Hotellerie Huile brute Huile moteur IMPRESSION DE LA PRESSE IMPRIMERIE IMPRIMES INFORMATIQUES INSTALLATION DU SYSTEME INFORMATIQUE EN ENTREPRISE INTERNET Impression offset Imprimerie Information thérapeutique Informatique Internet Journal L'affutage et vente des lames de cie L'eau (lave les vehicules) L'expoirtation du bois L'hebergement L'or LA FABRICATION DES OUVRAGES EN ALUMINIUM LA FARINE DE BLE LA MASSE BEURRE TOURTEAUX LA VENTE DES FOURNITURES SCOLAIRES LAIT DE TOILETTE LES CAHIERS LES FOURNITURES DE BUREAU La biere La confection d'arcles d'habillement La fabrication des cuves La farine La location des chambres Le Bois Le pain Le transport Le transport des biens et des personnes Les fermetures automatisées Les gaines de climatisations Les gateaux Les parapluies Les routes Les televiseurs Livres Location des images MARBRES MATERIAUX ELECTRIQUES MEDICAMENTS MENUISERIE DE BATIMENT Maersk services logistiques (MLS) Maintenance audio visuel (reparation des ordinateurs) Maintenance electrique Maintenance en climatisation Maintenance informatique Materiaux de construction Materiel medical Matieres plastiques Mecanique generale Medicaments Menuiserie Aluminuim Menuiserie du metal, de l'aluminuim Montres Médicaments Nettoyage des vêtements Nuc 2000 Objects sculptes Ordinateur pentuim 4 Ordinateurs Ovaltine PATISSERIE (PAIN) PHARMAPUR(COMMERCE PRODUIT CORPOREL) PLACCAGE DE BOIS PRE-PRESSE PRESTATION DE SERVICE (CONSTRUCTION) PROVENDE POUR VOLAILLE Pain Papeterie Papeterie commerce en detail Photos argentiques Plombier Pneus Polytyléne(plastique) Porte et fenetre Pressing(nettoyage de linge) Produit Alimentaire Produit de plomberie Produit final ou journal la nouvelle expression Produit pharmaceutique Produits alimentaires Produits petrolier raffine Produits phamaceutiques Produits pharmaceutiques Produits phytosanitaires Produits stihl Quincaillerie RAMES DE PAPIER(VENTES DE PRODUITS DE BEAUTE) Reparation des chaussures Reparation des vehicules Resistol (traitement de bois) Restaurant Restaurants Restauration Riz SERVICES COURIER (ENVOL ET RECEPTION DU COURIER) SYSTEMES ELECTRIQUES ET DE SECURITE Salon meuble (vente et fabrication) Savon Sciage de bois Sejours et restaurants Serrurerie Solution informatique Subvension de chaque proprietaire plus cotisation TANGUI TISANE TRANSFORMATION DU CAFÉ ET CACAO TRANSFORMATION METALLIQUE TRANSPORT TRAVAUX EN ELECTRICITE Tampico Tartina Telecommunication Tole et accessoire (transformation bande plane des tôles) Trabsit (transport maritime)) Transfert EVD Transfert de Credit de communication Transformation du coton Transit maritime Transport des personnes Transport des produits alimentaires Transport maritime Transport routiers des marchandises Travaux d'intallation Tubes petroliers Ustensiles de cuisine VEHICULES VENTE DES BIENS D'EQUIPEMENTS VENTE DES CARREAUX VENTE DES MEUBLES VENTE DES PRODUITS ALIMENTAIRES VENTE DES VEHICULES VENTE DU MATERIEL MEDICAL VENTES DES APAREILS ELECTRONIQUES VENTES DES BOISSONS VENTES DES MEDICAMENTS Vente d'appareil de musique de derniere generation Vente de ciment Vente de l' efferalgan 500 Vente de materiel informatique Vente de tropic lux Vente des Vases Vente des appareils de ménage Vente des appareils electriques Vente des appareils eletroménagers, electriques Vente des articles d'habillement bébés Vente des bibles Vente des bijoux Vente des billets d'avion Vente des cables Vente des careaux Vente des carreaux Vente des chaussures Vente des comprimés(Paracetamol, antipaludéens Vente des fournitures scolaires et de bureaux Vente des livres scolaire Vente des lunettes Vente des lunettes medicales Vente des medicaments Vente des motos et eccessoires Vente des paracetamols;des antipaludéens; des antitoussifs Vente des produits alimentaires Vente des produits d'assurance Vente des produits de decoration d'occasion Vente des produits de quincaillerie Vente des produits pharmaceutiques Vente des vehicules Vente des voitures Vente du cafe Vente du carburant Vente du materiel electronique et service apres vente Vente du pain Ventes de congelateurs Ventes des produits alimentaires Vivres Yaourt commerce des medicaments service de restauration et de jour vetements first product/service isic code first product/service isic code first product/service isic code first product/service isic code first product/service isic code SHOW CARD Using this card, please choose the 4-digit code that best applies to the main product of this establishment. Categorize the products according to standard industry classification codes. The enumerator should show the respondent the list of codes that correspond to the products identified to ensure agreement with the categorization. The respondent should be directed to look at the card only after he has provided the answer to D.1a1. It may be that all major products fall into one category or that the establishment has only one main product. If the respondent does not know the code, the enumerator should write the sector and look for the corresponding code in the list of codes before submitting the completed questionnaire. For the codes use United Nations ISIC Rev.3.1. <http://unstats.un.org/unsd/cr/registry/regcst.asp?Cl=17> 363 -9 do not know 1513 1514 1520 1531 1533 1541 1542 1543 1544 1549 1553 1600 1711 1810 2010 2021 2022 2029 2101 2102 2211 2212 2213 2221 2320 2411 2424 2429 2520 2694 2695 2710 2811 2812 2891 2892 2899 2912 2929 2930 3410 3610 3691 4520 4530 5010 5020 5030 5040 5050 5110 5121 5122 5131 5139 5141 5142 5143 5151 5159 5190 5211 5219 5220 5231 5232 5233 5234 5239 5240 5259 5260 5510 5520 6021 6023 6110 6210 6303 6304 6412 first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales What percentage of total sales does the main product represent? The main product is defined in terms of sales in monetary value not volume. 363 -9 do not know 2 10 15 18 24 25 27 28 29 30 34 40 45 48 50 52 54 55 57 60 65 68 69 70 73 75 78 80 82 83 85 88 90 95 96 97 98 99 100 in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? In fiscal year 2008, what were this establishment's total annual sales? Total sales include the value of all annual sales counting manufactured goods and goods the establishment has bought for trading. For ex. if an establishment makes blue jeans and also imports blue jeans for resale, total sales is the value of all blue jeans sold, both produced and imported. Revenue or receipts for all services rendered and any sales of merchandise for the year, even if the payment may have been received at a later date, are included in total sales. 363 -9 do not know -8 1000000 1200000 1500000 2000000 2500000 2700000 2800000 3000000 3500000 3700000 4000000 5000000 5300000 7000000 7500000 7530000 7800000 8000000 8500000 8560000 9000000 10000000 10800000 11506500 12000000 12285000 12395000 13500000 14000000 15000000 16000000 17000000 17880000 18000000 19000000 19120000 19421564 20000000 24000000 25000000 27000000 28000000 29549999 30000000 32000000 34000000 35000000 36000000 37000000 38000000 39000000 40000000 43200000 44000000 45000000 48000000 50000000 50500000 51000000 55000000 56539650 57000000 57890000 58000000 60000000 63000000 64000000 65000000 70000000 71200850 72000000 72500000 75000000 77000000 80000000 80200000 84000000 90000000 95000000 100000000 105000000 108000000 110000000 116000000 120000000 122668456 125000000 130000000 134796879 135000000 138000000 144615545 145000000 150000000 157000000 160000000 170000000 175000000 177000000 180000000 185000000 188940000 200000000 225475000 245000000 246589077 250000000 260000000 280000000 298000000 300000000 322894293 350000000 375000000 400000000 402655315 409290110 410734237 430000000 450000000 460000000 471000000 480000000 500000000 584293000 600000000 620000000 640000000 650000000 680000000 683000000 700000000 720000000 786120675 800000000 820472559 850000000 900000000 965000000 1000000000 1300000000 1500000000 2000000000 2100000000 2200000000 2337935564 2551058200 3000000000 3400000000 3500000000 4000000000 4537000000 5000000000 5000760000 5020331054 6000000000 7000000000 7500000000 7826539883 7876135000 8000000000 10000000000 12000000000 13869000000 14000000000 15000000000 19000000000 25000000000 26617357218 27000000000 30000000000 30475000000 34000000000 39236512962 40000000000 45000000000 48000000000 50000000000 60000000000 80000000000 90000000000 100000000000 108000000000 150000000000 200000000000 213108422858 what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: National sales IF 100, GO TO QUESTION D.10 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 8 10 15 25 30 35 40 45 50 55 60 65 70 75 76 80 81 82 85 88 89 90 95 97 98 99 100 what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: Indirect exports (sold domestically to third party that exports products) IF 100, GO TO QUESTION D.8 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 1 5 10 11 15 17 20 24 30 35 40 45 50 65 70 100 what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: Direct exports IF 0, GO TO QUESTION D.8 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 2 3 5 8 10 12 15 19 20 25 30 40 60 75 100 neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Neighboring Countries within Sub-Saharan Africa INTERVIEWER: CHECK THAT THE TOTAL IS 100% 38 325 -9 do not know 5 10 19 20 25 30 32 40 45 60 65 70 80 90 100 Sysmiss developed countries developed countries developed countries developed countries developed countries SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Developed Countries INTERVIEWER: CHECK THAT THE TOTAL IS 100% 38 325 -9 do not know 5 10 20 30 35 40 50 55 60 68 75 80 95 100 Sysmiss other other other other other SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Other INTERVIEWER: CHECK THAT THE TOTAL IS 100% 38 325 -9 do not know 10 20 25 30 65 80 81 90 Sysmiss in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? In fiscal year 2008,when this establishment exported goods directly, how many days did it take on average from the time this establishment's goods arrived at their main point of exit (e.g., port, airport) until the time these goods cleared customs? Clearing customs for direct exports. The purpose of this question is to determine the efficiency of customs in clearing goods for export. Main point of exit is the last domestic location (e.g. port, border crossing, airport, or internal custom) from which the goods leave the country. Whenever different ports of exit are used this question refers to the port where “most goods” exit defined in terms of consignment value (not physical units). Goods cleared customs They refer to the time it takes to obtain all clearances required from the moment the goods arrived at their point of exit until the moment they satisfy the requirements of the clearance procedures at the customs office. This includes transit procedures. Average number of days to clear customs. Prompt the respondent to think of all shipments sent to the main point of exit and estimate an average time it took from the time the shipments arrived to the time they left that point of exit. 38 325 -9 don't know (spontaneous) 1 less than one day 2 3 6 7 8 10 14 15 20 21 30 35 38 60 Sysmiss total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value Thinking of the main point of exit, in fiscal year 2008, what were the total clearing costs for an average consignment as a percent of the consignment value? In calculating the total clearing costs, please include things such as payments to clearing agents, storage fees, container handling fees, and gifts or informal payments to customs officials. 27 336 -9 do not know 1 3 5 10 13 15 20 30 60 80 100 Sysmiss 2008 % export consignments handled by outside agent for customs clearance 2008 % export consignments handled by outside agent for customs clearance 2008 % export consignments handled by outside agent for customs clearance 2008 % export consignments handled by outside agent for customs clearance 2008 % export consignments handled by outside agent for customs clearance In fiscal year 2008, what percent of this establishment's export consignments were handled by an outside clearing agent to facilitate customs clearance? 38 325 -9 do not know 1 2 3 5 6 10 20 35 70 75 80 100 Sysmiss 2008 % of export containers physically inspected by custom officials 2008 % of export containers physically inspected by custom officials 2008 % of export containers physically inspected by custom officials 2008 % of export containers physically inspected by custom officials 2008 % of export containers physically inspected by custom officials In fiscal year 2008, what percent of this establishment's export containers were physically inspected by custom officials? 38 325 -9 do not know 1 2 5 20 50 60 70 75 80 90 100 Sysmiss Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 In fiscal year 2008, what percent of the consignment value of the products exported directly was lost while in transit because of theft? 38 325 -9 do not know no losses 1 2 3 10 12 Sysmiss % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 In fiscal year 2008, what percent of the consignment value of the products exported directly was lost while in transit because of breakage or spoilage? 38 325 -9 do not know no losses 1 2 3 5 10 Sysmiss suspension or exemptions from duties on imported inputs suspension or exemptions from duties on imported inputs suspension or exemptions from duties on imported inputs suspension or exemptions from duties on imported inputs suspension or exemptions from duties on imported inputs INTERVIEWER: SHOW CARD In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes: Suspension or exemptions from duties on imported inputs IF YES TO ANY GO TO QUESTION D.8 38 325 -9 don't know (spontaneous) 1 yes 2 no Sysmiss profit tax exemption profit tax exemption profit tax exemption profit tax exemption profit tax exemption INTERVIEWER: SHOW CARD In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes: Profit tax exemption IF YES TO ANY GO TO QUESTION D.8 38 325 -9 don't know (spontaneous) 1 yes 2 no Sysmiss vat reimbursement vat reimbursement vat reimbursement vat reimbursement vat reimbursement INTERVIEWER: SHOW CARD In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes: VAT reimbursement IF YES TO ANY GO TO QUESTION D.8 38 325 -9 don't know (spontaneous) 1 yes 2 no Sysmiss export financing scheme, such as an export credit guarantee scheme export financing scheme, such as an export credit guarantee scheme export financing scheme, such as an export credit guarantee scheme export financing scheme, such as an export credit guarantee scheme export financing scheme, such as an export credit guarantee scheme INTERVIEWER: SHOW CARD In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes: Export financing scheme, such as an export credit guarantee scheme IF YES TO ANY GO TO QUESTION D.8 38 325 -9 don't know (spontaneous) 1 yes 2 no Sysmiss other other other other other In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes: Other IF YES TO ANY GO TO QUESTION D.8 38 325 -9 don't know (spontaneous) 1 yes 2 no Sysmiss 2008 main reason you did not take advantage of any of the schemes listed above 2008 main reason you did not take advantage of any of the schemes listed above 2008 main reason you did not take advantage of any of the schemes listed above 2008 main reason you did not take advantage of any of the schemes listed above 2008 main reason you did not take advantage of any of the schemes listed above In fiscal year 2008, what was the MAIN reason that this establishment did NOT take advantage of any of the schemes listed above? 15 348 -9 Don't Know 1 Did not need financial support 2 Did not know about these schemes 3 Administrative process was too cumbersome 4 No real benefits from schemes 5 Lack contacts needed to qualify 6 It takes too long to receive benefits 7 Applied but not eligible 8 Other Sysmiss in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? In which year did this establishment first export directly or indirectly? First exported directly or indirectly. The purpose of this question is self-explanatory. 54 309 -9 don't know (spontaneous) 1948 1954 1958 1959 1970 1973 1974 1975 1978 1979 1985 1986 1987 1989 1990 1993 1995 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2008 Sysmiss in 2008, what % value of products sent to domestic mkts were stolen in transit? in 2008, what % value of products sent to domestic mkts were stolen in transit? in 2008, what % value of products sent to domestic mkts were stolen in transit? in 2008, what % value of products sent to domestic mkts were stolen in transit? in 2008, what % value of products sent to domestic mkts were stolen in transit? In fiscal year 2008, what percent of the consignment value of products this establishment shipped to supply domestic markets was lost while in transit because of theft? 116 247 -9 don't know (spontaneous) -7 no internal shipments made no losses 1 2 3 5 8 10 18 Sysmiss 2008 % cons. value were domestic products lost in transit by breakage\spoilage 2008 % cons. value were domestic products lost in transit by breakage\spoilage 2008 % cons. value were domestic products lost in transit by breakage\spoilage 2008 % cons. value were domestic products lost in transit by breakage\spoilage 2008 % cons. value were domestic products lost in transit by breakage\spoilage In fiscal year 2008, what percent of the consignment value of products this establishment shipped to supply domestic markets was lost while in transit because of breakage or spoilage? 116 247 -9 don't know (spontaneous) -7 no internal shipments made no losses 1 2 3 4 5 8 10 20 25 Sysmiss % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year SHOW CARD In fiscal year 2008, as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of domestic origin 1) The purpose of this question is to determine from where the inputs for production are obtained and purchased. The calculation is done as a percent of all purchases of supplies and inputs purchased by the establishment for the fiscal year. Inputs are materials that go through a mechanical, physical, or chemical transformation that will ultimately make up some portion of the final good produced. Lumber in a furniture factory is a good example of an input. Supplies are materials or products that are used, expended, consumed, but will not comprise the final good produced. Pencils and writing paper are good examples of a supply. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 116 247 -9 don't know (spontaneous) 2 3 5 10 20 30 35 40 45 50 60 65 70 75 80 85 90 95 100 Sysmiss % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year SHOW CARD In fiscal year 2008, as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of foreign origin IF 0, GO TO QUESTION D16 1) The purpose of this question is to determine from where the inputs for production are obtained and purchased. The calculation is done as a percent of all purchases of supplies and inputs purchased by the establishment for the fiscal year. Inputs are materials that go through a mechanical, physical, or chemical transformation that will ultimately make up some portion of the final good produced. Lumber in a furniture factory is a good example of an input. Supplies are materials or products that are used, expended, consumed, but will not comprise the final good produced. Pencils and writing paper are good examples of a supply. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 116 247 -9 don't know (spontaneous) 5 10 15 20 25 30 35 40 50 55 60 65 70 80 90 95 97 98 100 Sysmiss were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? Were any of the material inputs or supplies purchased in fiscal year 2008, imported directly? If answer is No or Don't Know then GO TO QUESTION D16 The purpose of this question is to determine if the establishment has any interaction with customs when importing inputs and other materials. 79 284 -9 don't know (spontaneous) 1 yes 2 no Sysmiss av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year In fiscal year 2008, when this establishment imported material inputs or supplies, how many days did it take on average from the time these goods arrived to their point of entry (e.g. port, airport) until the time these goods could be claimed from customs? The purpose of these questions is to measure the efficiency of customs clearance of imports. Goods cleared customs includes all clearances required from the moment the goods arrived at their point of entry (e.g., port, airport) until the moment they satisfy the requirement of the clearance procedures at the customs office and can be picked up. It does not include time spent on transportation to reach the point of entry. Average number of days to clear customs. Prompt respondent to think of various shipments destined to the establishment that originated from abroad, and to estimate an average of the time it took when the shipment arrived to the country's point of entry to the time the establishment was allowed to claim them and begin domestic transport. 45 318 -9 do not know 1 2 3 4 5 7 10 11 14 15 20 21 30 45 60 Sysmiss when you receive your most key input, how many days of stock is available? when you receive your most key input, how many days of stock is available? when you receive your most key input, how many days of stock is available? when you receive your most key input, how many days of stock is available? when you receive your most key input, how many days of stock is available? At the present time, when this establishment receives delivery of its most important input, on average, how many days of inventory, measured in days of production, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND Days of inventory of main input. The purpose of this question is to assess the efficiency in the supply chain. When firms have to maintain a high level of stock, because they cannot rely on a predictable supply of inputs, this is a source of economic inefficiency. Inversely, if supplies of the main input can be relied upon to be easily available, firms will keep low levels of stock on hand. The main input is the input that accounts for the highest value among all inputs. It is not the input for which stock is maintained the longest. For example, if a company makes shirts, the most important input is the cloth, not the buttons and thread, though the establishment may actually keep a 90 day supply of buttons on hand and only a 30 day stock of cloth. Days of inventory should be calculated as the number of days of normal production capacity before running out of stock. 116 247 -9 do not know 1 2 3 4 5 6 7 8 9 10 14 15 20 21 26 30 31 40 45 50 60 90 120 150 180 210 365 Sysmiss in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? In fiscal year 2008, for how many years have you known this establishment's primary supplier of its main input? 363 -9 do not know 1 less than one year 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 32 35 36 38 40 45 50 51 55 58 60 1990 in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? In fiscal year 2008, did this establishment subcontract any part of its production to other firms? 363 -9 don't know (spontaneous) 1 yes 2 no av. number of days of inventory on hand after receving sales item av. number of days of inventory on hand after receving sales item av. number of days of inventory on hand after receving sales item av. number of days of inventory on hand after receving sales item av. number of days of inventory on hand after receving sales item At the present time, when this establishment receives its main sales item, on average, how many days of inventory measured in days of sales, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND Days of inventory of main sales item The purpose of this question is to assess the efficiency in the supply chain. When firms have to maintain a high level of sales items in stock, because they cannot rely on a predictable supply, this is a source of economic inefficiency. Inversely, if supplies of the main sales can be relied upon to be easily available, firms will keep low levels of stock on hand. The main sales item is the item that accounts for the highest percentage of sales among all items that the establishment sells. It is not the item for which stock is maintained the longest. Days of inventory should be calculated as how many days it would take, under normal sales conditions, to deplete the main sales item held in supply at the establishment's premises. 132 231 -9 do not know 1 2 3 4 7 8 10 14 15 17 20 21 25 28 30 31 32 35 37 40 45 50 57 60 65 72 90 120 124 150 160 180 183 360 Sysmiss how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? SHOW CARD Is transport No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? SHOW CARD Are customs and trade regulations No Obstacle, a Minor Obstacle, a Moderate obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle main mkt in which you sold your main product or service in last fiscal year main mkt in which you sold your main product or service in last fiscal year main mkt in which you sold your main product or service in last fiscal year main mkt in which you sold your main product or service in last fiscal year main mkt in which you sold your main product or service in last fiscal year SHOW CARD In fiscal year 2008, which of the following was the main market in which this establishment sold its main product? Local - main product sold mostly in same municipality where establishment is located National - main product sold mostly across the country where establishment is located International - main product sold mostly to nations outside country where establishment is located If answer is 3 or Don't Know then GO TO QUESTION E.6 The purpose of this question is to get the establishment to define what it considers to be its main market. The main product is defined by the output that generates the highest proportion of sales. The establishment's main market is defined by the market that generates the most sales for the main product as defined above. It could be the case that an establishment's main product is sold in smaller proportions in a greater number of markets and that the main product is never the greatest total annual share of revenue in any one market. For example, 51 percent of revenue comes from selling nails, but that is distributed equally in the local, national, and international markets, 33 percent in each. Bolts make up 49 percent of total annual revenues. However, half of the revenue for bolts comes from selling in the international market and half in the local market. It is clear that bolts sell more in its respective market with respect to nails, but does not generate as much revenue as nails do for the establishment. In such a case, nails should be used as the main product. Whenever local, national and international markets have equal shares choose the national market and do not follow the skip pattern. 116 247 -9 don't know (spontaneous) 1 local – main product sold mostly in same municipality where establishment is located 2 national – main product sold mostly across the country where establishment is located 3 international – main product sold mostly to nations outside country where establishment is located Sysmiss how many competitors did this establishment’s main product/product line face? how many competitors did this establishment’s main product/product line face? how many competitors did this establishment’s main product/product line face? how many competitors did this establishment’s main product/product line face? how many competitors did this establishment’s main product/product line face? In fiscal year 2008, for the main market in which this establishment sold its main product, how many competitors did this establishment's main product face? Number of competitors in establishment's market. Self-explanatory 107 256 -9 don't know (spontaneous) 1 none 2 one 3 2-5 4 more than 5 Sysmiss 2008 no. new competitors entered main market of your main product/product line 2008 no. new competitors entered main market of your main product/product line 2008 no. new competitors entered main market of your main product/product line 2008 no. new competitors entered main market of your main product/product line 2008 no. new competitors entered main market of your main product/product line In fiscal year 2008, how many NEW competitors entered the main market of this establishment's main product/product line? 352 11 -9 do not know 1 none 2 one 3 2-5 4 more than 5 Sysmiss no. sales of main product increase/remain the same/decrease in last fiscal yr? no. sales of main product increase/remain the same/decrease in last fiscal yr? no. sales of main product increase/remain the same/decrease in last fiscal yr? no. sales of main product increase/remain the same/decrease in last fiscal yr? no. sales of main product increase/remain the same/decrease in last fiscal yr? Comparing the last month to the first month of the fiscal year 2008 have monthly sales of this establishment's main product increased, remained the same, or decreased? Change in value sales. The purpose of this question is to determine if the establishment has sold more than, less than or the same as it did in the previous year. Selling more is measured in terms of REVENUE (and not units like kilograms, for example). 107 256 -9 don't know (spontaneous) 1 increased 2 remained the same 3 decreased Sysmiss did price of main product increase/remain the same/decrease in last fiscal yr? did price of main product increase/remain the same/decrease in last fiscal yr? did price of main product increase/remain the same/decrease in last fiscal yr? did price of main product increase/remain the same/decrease in last fiscal yr? did price of main product increase/remain the same/decrease in last fiscal yr? Comparing the last month to the first month of the fiscal year 2008 have prices of this establishment's main product increased, remained the same, or decreased? Change in prices. The purpose of this question is to determine if the establishment's prices were higher than, lower than or the same as they were in the previous year. This is in unit prices. 107 256 -9 don't know (spontaneous) 1 increased 2 remained the same 3 decreased Sysmiss do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? Does this establishment at present use technology licensed from a foreign-owned company, excluding office software? Technology licensed from a foreign owned company: it measures access to foreign technology. The license may be held by the establishment's parent company. The answer is “no” if the establishment uses foreign technology without a license or a formal agreement. 116 247 -9 don't know (spontaneous) 1 yes 2 no Sysmiss does this establishment have any patents registered abroad? does this establishment have any patents registered abroad? does this establishment have any patents registered abroad? does this establishment have any patents registered abroad? does this establishment have any patents registered abroad? Does this establishment have any patents registered abroad? 116 247 -9 don't know (spontaneous) 1 yes 2 no Sysmiss does this establishment have any patents registered in (insert name of country)? does this establishment have any patents registered in (insert name of country)? does this establishment have any patents registered in (insert name of country)? does this establishment have any patents registered in (insert name of country)? does this establishment have any patents registered in (insert name of country)? Does this establishment have any patents registered in (insert name of country)? 116 247 -9 don't know (spontaneous) 1 yes 2 no Sysmiss does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? 1) Competition from unregistered or informal firms 2) Sensitive question, no clarification can be offered 363 -9 don't know (spontaneous) 1 yes 2 no 2008 introduced/modified product lines due to pressures from dom. competitors 2008 introduced/modified product lines due to pressures from dom. competitors 2008 introduced/modified product lines due to pressures from dom. competitors 2008 introduced/modified product lines due to pressures from dom. competitors 2008 introduced/modified product lines due to pressures from dom. competitors In fiscal year 2008, has this establishment introduced new lines of products or modified existing lines of products in response to pressures from domestic competitors? 132 231 -9 do not know -7 does not apply 1 2 Sysmiss in 2008, did you change product lines due to foreign competitor pressure? in 2008, did you change product lines due to foreign competitor pressure? in 2008, did you change product lines due to foreign competitor pressure? in 2008, did you change product lines due to foreign competitor pressure? in 2008, did you change product lines due to foreign competitor pressure? In fiscal year 2008, has this establishment introduced new lines of products or modified existing lines of products in response to pressures from foreign competitors? 132 231 -9 do not know -7 does not apply 1 2 Sysmiss how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? SHOW CARD Are practices of competitors in the informal sector No Obstacle, a Minor Obstacle, a Moderate Obstacle, Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarificaton can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle in 2008, what was the % capacity utilization of this establishment? in 2008, what was the % capacity utilization of this establishment? in 2008, what was the % capacity utilization of this establishment? in 2008, what was the % capacity utilization of this establishment? in 2008, what was the % capacity utilization of this establishment? In fiscal year 2008, what was this establishment's output produced as a proportion of the maximum output possible if using all facilities available (capacity utilization)? A capacity utilization estimate should be compared to a full production capacity capability. This question only references the production facility and not the administrative offices. Full production capacity is the maximum level of production that this establishment could reasonably expect to attain during regular working hours, and under normal and realistic operating conditions fully utilizing the machinery, equipment and employees in place. 116 247 -9 do not know 10 20 30 40 45 50 52 55 58 60 65 70 75 80 85 90 95 96 100 Sysmiss number of hours per week operated by the establishment in last fiscal year number of hours per week operated by the establishment in last fiscal year number of hours per week operated by the establishment in last fiscal year number of hours per week operated by the establishment in last fiscal year number of hours per week operated by the establishment in last fiscal year In fiscal year 2008, how many hours per week did this establishment normally operate? Hours per week of operation are the hours per week in which machines and employees are engaged in some type of mechanical, physical, or chemical transformation of materials into new products or in which the assembly of components into new products takes place, including maintenance. This question only references the production facility and not the administrative offices. 116 247 -9 do not know 5 10 24 34 35 36 40 42 44 45 46 48 50 52 54 56 60 63 64 72 80 84 96 120 140 144 150 168 Sysmiss applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years More specifically, over the last two years, did this establishment submit an application to obtain a construction-related permit? If answer is No or Don't Know then GO TO QUESTION G.30 Application for construction permit. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? In reference to that application for a construction-related permit, approximately how many days did it take to obtain it from the day of the application to the day the permit was granted? Waiting time for construction permit. Self-explanatory 25 338 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 2 3 4 5 9 10 30 31 60 80 90 Sysmiss informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit In reference to that application for a construction-related permit, was an informal gift or payment expected or requested? 1) Bribe for construction permit. Self-explanatory 2) Sensitive question, no clarification can be offered 25 338 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss what is the total selling area in this establishment? what is the total selling area in this establishment? what is the total selling area in this establishment? what is the total selling area in this establishment? what is the total selling area in this establishment? What is the total selling area of this establishment? Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 132 231 -9 do not know 2 3 10 12 15 16 20 25 28 30 35 36 40 48 50 55 60 64 72 77 80 81 85 90 100 110 120 125 128 130 140 150 160 200 225 250 300 350 400 500 700 800 1000 1200 3000 Sysmiss the area is measured in: the area is measured in: the area is measured in: the area is measured in: the area is measured in: What is the total selling area of this establishment? SPECIFY UNITS Square Feet Square Yards Square Meters Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 131 232 1 Square Feet 2 Square Yards 3 Square Meters Sysmiss other other other other other What is the total selling area of this establishment? SPECIFY UNITS Other Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. percentage of the building owned by this establishment percentage of the building owned by this establishment percentage of the building owned by this establishment percentage of the building owned by this establishment percentage of the building owned by this establishment SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Owned by this establishment 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 132 231 -9 do not know 40 50 60 80 100 Sysmiss percentage of the building leased by this establishment percentage of the building leased by this establishment percentage of the building leased by this establishment percentage of the building leased by this establishment percentage of the building leased by this establishment SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Rented or leased by this establishment 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 132 231 -9 do not know 20 25 40 50 60 100 Sysmiss and what percent is occupied in any other way? and what percent is occupied in any other way? and what percent is occupied in any other way? and what percent is occupied in any other way? and what percent is occupied in any other way? SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Other 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 132 231 -9 do not know 40 50 75 100 Sysmiss acquired additional land or buildings to expand operations in the last 3 years? acquired additional land or buildings to expand operations in the last 3 years? acquired additional land or buildings to expand operations in the last 3 years? acquired additional land or buildings to expand operations in the last 3 years? acquired additional land or buildings to expand operations in the last 3 years? In the last three years, has this establishment acquired or attempted to acquire additional land or buildings to expand operations? If answer is No or Don't Know then GO TO QUESTION G.30 Self-explanatory 132 231 -9 do not know 1 2 Sysmiss in the last 3 years, has this est. been succes. in acquiring land ? in the last 3 years, has this est. been succes. in acquiring land ? in the last 3 years, has this est. been succes. in acquiring land ? in the last 3 years, has this est. been succes. in acquiring land ? in the last 3 years, has this est. been succes. in acquiring land ? In the last three years, has this establishment been successful in acquiring land or new premises? Self-explanatory 25 338 -9 do not know 1 2 Sysmiss how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? SHOW CARD Is access to land No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. In fiscal year 2008, did this establishment pay for security, for example equipment, personnel, or professional security services? If answer is No or Don't Know then GO TO QUESTION I.3 Pay for security. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year In fiscal year 2008, what percent of this establishment's total annual sales was paid for security, or what was the total annual cost of security? Percent of total annual sales for security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH How much pay for security. Self-explanatory 149 214 -9 don't know (spontaneous) none 1 2 3 4 5 10 12 15 20 22 30 40 48 Sysmiss in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? In fiscal year 2008, what percent of this establishment's total annual sales was paid for security, or what was the total annual cost of security? Total annual cost of security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH How much pay for security. Self-explanatory 85 278 -9 don't know (spontaneous) none 8 50000 75000 80000 100000 120000 150000 175000 180000 190000 240000 250000 280000 300000 360000 400000 450000 480000 500000 600000 700000 800000 840000 970000 1000000 1100000 1200000 1252000 1300000 1500000 1800000 2000000 2400000 2500000 2880000 3000000 3600000 4000000 4800000 6000000 7850000 8500000 12000000 15000000 20000000 50000000 60000000 200000000 900000000 Sysmiss losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year In fiscal year 2008, did this establishment experience losses as a result of theft, robbery, vandalism or arson? If answer is No or Don't Know then GO TO QUESTION I.30 Experienced losses from theft, robbery, vandalism, arson. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) In fiscal year 2008, what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment's premises either as a percentage of total annual sales or as total annual losses? Losses as percent of total annual sales PROVIDE EITHER ONE OR THE OTHER, NOT BOTH Extent of losses from theft, robbery, vandalism, arson. Self-explanatory 114 249 -9 don't know (spontaneous) none 1 2 3 4 5 6 9 10 13 15 17 18 20 Sysmiss value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr In fiscal year 2008, what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment's premises either as a percentage of total annual sales or as total annual losses? Total annual value of losses PROVIDE EITHER ONE OR THE OTHER, NOT BOTH Extent of losses from theft, robbery, vandalism, arson. Self-explanatory 41 322 -9 don't know (spontaneous) none 5 10 100000 120000 150000 300000 320000 400000 450000 500000 600000 700000 1000000 1500000 2000000 2500000 3000000 4000000 5000000 7000000 10000000 20000000 70000000 100000000 266858953 400000000 Sysmiss how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? SHOW CARD Are crime, theft and disorder No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would like to ask you a few questions about how you finance the operations of this establishment. 2) Show card In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for before the delivery? INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 363 -9 do not know 1 2 5 10 15 20 25 30 33 35 40 45 50 60 70 75 80 85 90 100 And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for on delivery? INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 363 -9 do not know 1 5 10 15 20 25 30 34 35 38 40 45 50 55 60 70 75 80 90 96 97 100 And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for after delivery? INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 363 -9 do not know 2 3 5 10 15 20 25 30 33 40 50 55 60 70 75 80 85 90 95 98 99 100 % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for before the delivery? 1) The questions refer to an establishment's ability to provide and be provided trade credit arrangements with suppliers and customers. a. Paid before delivery means the invoice was paid before the shipment arrived. b. Paid for on delivery means that the payment was made at the time the shipment arrived. c. Paid for after delivery means that the payment was made at some period after the shipment had arrived. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 2 3 5 6 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 90 100 and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for on delivery? 1) The questions refer to an establishment's ability to provide and be provided trade credit arrangements with suppliers and customers. a. Paid before delivery means the invoice was paid before the shipment arrived. b. Paid for on delivery means that the payment was made at the time the shipment arrived. c. Paid for after delivery means that the payment was made at some period after the shipment had arrived. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 2 5 10 15 20 25 30 35 38 40 45 50 55 60 70 75 80 90 96 100 and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for after delivery? 1) The questions refer to an establishment's ability to provide and be provided trade credit arrangements with suppliers and customers. a. Paid before delivery means the invoice was paid before the shipment arrived. b. Paid for on delivery means that the payment was made at the time the shipment arrived. c. Paid for after delivery means that the payment was made at some period after the shipment had arrived. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 2 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 92 95 97 100 in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Internal funds/Retained earnings INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 2 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Borrowed from banks (private and state-owned) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 5 10 15 20 25 30 35 40 50 60 61 64 65 70 80 90 100 Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Borrowed from non-bank financial institutions INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 5 10 15 20 25 30 40 45 50 65 70 75 100 Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 5 10 11 15 19 20 25 30 35 40 50 60 62 65 70 75 80 85 95 100 Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Other (moneylenders, friends, relatives, etc.) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 363 -9 do not know 5 10 13 15 20 25 30 38 40 45 50 100 did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? In fiscal year 2008, did this establishment purchase any fixed assets, such as machinery, vehicles, equipment, land or buildings? If answer is No or Don't Know then GO TO QUESTION K.6 Purchase of fixed assets, investments, etc. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr In fiscal year 2008, how much did this establishment spend on purchases of: Machinery, vehicles, and equipment (new or used) The category machinery, vehicles and equipment is the annual investment of anything used directly by this establishment to produce. Vehicles include transport and loading and unloading vehicles. It should include not only the purchase cost but also all other costs involved in the investment such as transport of the item and installation cost. Computer hardware should be considered under equipment Land, buildings is the annual investment in land, buildings and structures used directly or indirectly by this establishment to produce goods and services. Included are expenditures for new and used structures (including those under construction at the end of last complete fiscal year), fixtures and equipment, additions, major alterations and improvements to existing facilities, and capitalized repairs. 171 192 -9 do not know 20000 50000 120000 150000 200000 250000 300000 350000 400000 455000 500000 550000 600000 800000 1000000 1500000 1616000 1653500 2000000 2100000 2200800 2500000 3000000 3500000 3584000 4000000 4500000 5000000 6000000 7000000 8000000 10000000 11000000 12408983 13500000 15000000 20000000 22000000 24000000 25000000 28000000 30000000 36000000 45000000 45500000 46352957 50000000 53000000 60000000 71019610 80000000 99000000 100000000 103000000 110000000 170000000 220000000 300000000 350000000 351851023 400000000 500000000 515000000 550000000 615000000 680000000 700000000 800000000 1000000000 2000000000 3000000000 5000000000 18448508595 23000000000 25000000000 Sysmiss total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr In fiscal year 2008, how much did this establishment spend on purchases of: Land and buildings The category machinery, vehicles and equipment is the annual investment of anything used directly by this establishment to produce. Vehicles include transport and loading and unloading vehicles. It should include not only the purchase cost but also all other costs involved in the investment such as transport of the item and installation cost. Computer hardware should be considered under equipment Land, buildings is the annual investment in land, buildings and structures used directly or indirectly by this establishment to produce goods and services. Included are expenditures for new and used structures (including those under construction at the end of last complete fiscal year), fixtures and equipment, additions, major alterations and improvements to existing facilities, and capitalized repairs. 171 192 -9 do not know 800000 2000000 2320000 3000000 8000000 12000000 15000000 50000000 90000000 100000000 150000000 175240938 191000000 250000000 265000000 600000000 2000000000 Sysmiss % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Internal funds or retained earnings 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 171 192 -9 do not know 5 10 15 20 25 30 35 40 45 50 60 65 70 75 80 85 90 98 100 Sysmiss owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Owners' contribution or issued new equity shares 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 171 192 -9 do not know 5 10 15 20 25 30 35 40 50 80 100 Sysmiss Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Borrowed from banks (private and state-owned) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 171 192 -9 do not know 5 10 15 20 30 35 40 50 60 65 68 70 75 80 100 Sysmiss Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Borrowed from non-bank financial institutions INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 171 192 -9 do not know 10 20 25 30 40 50 60 70 90 Sysmiss purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 171 192 -9 do not know 5 10 15 20 25 30 32 35 40 45 50 60 70 75 80 90 100 Sysmiss other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources: Other (moneylenders, friends, relatives, bonds, commercial papers etc) 171 192 -9 do not know 2 5 10 15 20 25 40 50 60 100 Sysmiss does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? Now let's talk about the establishment's current situation. At this time, does this establishment have a checking or savings account? Checking/ savings account. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? An overdraft facility is a flexible account that allows firms to draw upon in the event their account balance becomes negative. The firm will incur fees or are subject to interest payments if they exercise this option. 363 -9 don't know (spontaneous) 1 yes 2 no for this establishment’s overdraft facility, what is the average interest rate? for this establishment’s overdraft facility, what is the average interest rate? for this establishment’s overdraft facility, what is the average interest rate? for this establishment’s overdraft facility, what is the average interest rate? for this establishment’s overdraft facility, what is the average interest rate? For this establishment's overdraft facility, what is the average interest rate? 203 160 -9 do not know 1 2 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 24 25 30 40 50 60 Sysmiss does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? At this time, does this establishment have a line of credit or a loan from a financial institution? If answer is No or Don't Know then GO TO QUESTION K.16 A line of credit is an available amount of credit that the establishment can draw upon or leave untapped. Lines of credit usually carry monthly interest rates, and are repaid quickly (as soon as the establishment's cash flow allows for repayment). They may or may not have a defined date of expiration. A loan is generally a much less flexible form of finance. It comes in fixed amounts (rather than ranges), carry annual interest rates (either fixed or floating), and they carry a determined term to maturity (finite period for repayment). 363 -9 don't know (spontaneous) 1 yes 2 no was this most recent credit in the form of? was this most recent credit in the form of? was this most recent credit in the form of? was this most recent credit in the form of? was this most recent credit in the form of? Was this most recent credit in the form of? 125 238 -9 don't know (spontaneous) 1 line of credit 2 loan Sysmiss type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan 1) INTERVIEWER: IN NEXT QUESTIONS ASK EITHER LINE OF CREDIT OR LOAN DEPENDING ON THE ANSWER GIVEN TO QUESTION AFK8A. 2) SHOW CARD Referring to the most recent line of credit or loan, what type of financial institution granted this loan? Private commercial banks State-owned banks or government agency Non-bank financial institutions which include microfinance institutions, credit cooperatives, credit unions, or finance companies Other Institutions that granted loan. Self-explanatory 125 238 1 Private commercial banks 2 State-owned banks or government agency 3 Non-bank financial institutions 4 Other Sysmiss in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? Referring only to this most recent line of credit or loan, in what year was the most recent line of credit or loan approved? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR 125 238 -9 don't know (spontaneous) 1980 1985 1991 2000 2003 2004 2005 2006 2007 2008 2009 Sysmiss what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? 125 238 -9 don't know (spontaneous) 1 2 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 24 25 30 Sysmiss for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? Referring only to this most recent loan or line of credit, what was its value at the time of approval? Value of the loan. Self-explanatory 125 238 -9 don't know (spontaneous) -8 ref (spontaneous) 100000 1000000 1350000 2000000 2500000 3000000 4000000 5000000 6000000 7000000 8000000 10000000 15000000 17000000 20000000 25000000 26000000 30000000 40000000 43000000 50000000 60000000 70000000 100000000 150000000 170000000 185000000 200000000 250000000 263000000 300000000 320000000 323000000 400000000 450000000 500000000 600000000 700000000 1000000000 2000000000 2200000000 5000000000 15000000000 18000000000 Sysmiss financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan Referring only to this most recent loan or line of credit, did the financing require collateral? Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 125 238 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings INTERVIEWER: READ OUT Referring only to this most recent loan or line of credit, what type of collateral was required? Land, buildings under ownership of the establishment Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 103 260 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment Referring only to this most recent loan or line of credit, what type of collateral was required? Machinery and equipment including movables Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 103 260 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts Referring only to this most recent loan or line of credit, what type of collateral was required? Accounts receivable and inventories Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 103 260 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets Referring only to this most recent loan or line of credit, what type of collateral was required? Personal assets of owner (house, etc.) Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 103 260 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other Referring only to this most recent loan or line of credit, what type of collateral was required? Other forms of collateral not included in the categories above Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 103 260 -9 don't know (spontaneous) 1 yes 2 no Sysmiss approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit Referring only to this most recent line of credit or loan, what was the approximate value of the collateral required? 103 260 -9 don't know (spontaneous) 1 4000000 5000000 6000000 7500000 8000000 10000000 12000000 14000000 20000000 35000000 36000000 40000000 50000000 59500000 60000000 80000000 100000000 115000000 120000000 150000000 180000000 200000000 240000000 263000000 300000000 350000000 400000000 500000000 600000000 700000000 800000000 1000000000 1400000000 2000000000 2200000000 2500000000 18000000000 Sysmiss in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? Referring again to the last fiscal year 2008, did this establishment apply for any loans or lines of credit? Apply for new loans in last year. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit SHOW CARD What was the main reason why this establishment did not apply for any line of credit or loan in fiscal year 2008? No need for a loan - establishment has sufficient capital Application procedures for loans or lines of credit are complex Interest rates are not favorable Collateral requirements are too high Size of loan and maturity are insufficient It is necessary to make informal payments to get bank loans Did not think it would be approved Other Reasons for not applying for loan last year. Self-explanatory 187 176 -9 don't know (spontaneous) 1 no need for a loan - establishment has sufficient capital 2 application procedures for loans or lines of credit are complex 3 interest rates are not favorable 4 collateral requirements are too high 5 size of loan and maturity are insufficient 6 did not think it would be approved 7 other Sysmiss financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? In fiscal year 2008, did this establishment have its annual financial statements checked and certified by an external auditor? Certification of financial statements by external auditor. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance SHOW CARD Is access to finance, which includes availability and cost, interest rates, fees and collateral requirements, No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is fair, impartial and uncorrupted." Self-explanatory 363 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree the court system is able to enforce its decisions. the court system is able to enforce its decisions. the court system is able to enforce its decisions. the court system is able to enforce its decisions. the court system is able to enforce its decisions. SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is able to enforce its decisions." 363 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree Government officials interpretations of the laws are consistent and predictable Government officials interpretations of the laws are consistent and predictable Government officials interpretations of the laws are consistent and predictable Government officials interpretations of the laws are consistent and predictable Government officials interpretations of the laws are consistent and predictable INTERVIEWER: SHOW CARD I am going to read some statements that describe the courts and the way government officials interpret laws and regulations that affect this establishment’s business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. “Government officials’ interpretations of the laws and regulations affecting this establishment are consistent and predictable.” 363 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree confident that legal system uphold contract & property rights in bus. disputes confident that legal system uphold contract & property rights in bus. disputes confident that legal system uphold contract & property rights in bus. disputes confident that legal system uphold contract & property rights in bus. disputes confident that legal system uphold contract & property rights in bus. disputes SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "I am confident that the legal system will uphold my contract and property rights in business disputes." 363 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree had a payment dispute in last 2yrs over payments owed involving a 3rd party had a payment dispute in last 2yrs over payments owed involving a 3rd party had a payment dispute in last 2yrs over payments owed involving a 3rd party had a payment dispute in last 2yrs over payments owed involving a 3rd party had a payment dispute in last 2yrs over payments owed involving a 3rd party In the last 2 years, did your establishment have a payment dispute over payments owed to it in which a third party (such as arbiters, collecting agency or judicial system) was involved? If answer is No or Don't know then GO TO QUESTION J.2 363 -9 don't know (spontaneous) 1 yes 2 no was the court system used to resolve this payment dispute? was the court system used to resolve this payment dispute? was the court system used to resolve this payment dispute? was the court system used to resolve this payment dispute? was the court system used to resolve this payment dispute? Was the court system used to resolve this payment dispute? If answer is No or Don't know then GO TO QUESTION J.2 102 261 -9 don't know (spontaneous) 1 yes 2 no Sysmiss was a court judgment made for this payment dispute? was a court judgment made for this payment dispute? was a court judgment made for this payment dispute? was a court judgment made for this payment dispute? was a court judgment made for this payment dispute? Was a court judgment made for this payment dispute? If answer is No or Don't know or Still in process then GO TO QUESTION J.2 59 304 -9 don't know (spontaneous) 1 yes 2 no 3 still in process Sysmiss no. weeks taken for courts to come to judgment on this payment dispute no. weeks taken for courts to come to judgment on this payment dispute no. weeks taken for courts to come to judgment on this payment dispute no. weeks taken for courts to come to judgment on this payment dispute no. weeks taken for courts to come to judgment on this payment dispute How many weeks did it take the courts to come to judgment on this payment dispute (from the day the establishment first took court action until the moment a judgment was made)? 36 327 -9 don't know (spontaneous) 1 less than one week 2 3 4 6 8 12 24 30 32 50 52 99 Sysmiss was this decision of the court enforced? was this decision of the court enforced? was this decision of the court enforced? was this decision of the court enforced? was this decision of the court enforced? Was this decision of the court enforced? If answer is No or Don't know or Still in process then GO TO QUESTION J.2 36 327 -9 don't know (spontaneous) 1 yes 2 no 3 still in process Sysmiss how many weeks did it take to enforce this court judgment? how many weeks did it take to enforce this court judgment? how many weeks did it take to enforce this court judgment? how many weeks did it take to enforce this court judgment? how many weeks did it take to enforce this court judgment? How many weeks did it take to enforce this court judgment? 26 337 -9 don't know (spontaneous) 1 less than one week 2 3 6 8 11 12 25 50 Sysmiss what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? In a typical week over the last year, what percentage of total senior management's time was spent on dealing with requirements imposed by government regulations? [By senior management I mean managers, directors, and officers above direct supervisors of production/sales workers. Some examples of government regulations are taxes, customs, labor regulations, licensing and registration, including dealings with officials and completing forms] Percent of total senior management's time. Ask managers to estimate what percentage of their time senior managers spend dealing with government regulations, inspections, negotiations and other bureaucratic burden. This is time that would otherwise be spent on business matters. It should not include time spent negotiating procurement contracts with the government - only time dealing with red tape and bureaucracy. 363 -9 don't know (spontaneous) no time was spent 1 2 3 4 5 6 8 10 12 14 15 20 24 25 30 33 37 40 50 60 67 70 75 100 over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? Over the last year, was this establishment visited or inspected by tax officials? If answer is No or Don't Know then GO TO QUESTION J.6a Visitations and inspections from tax inspectorate officials. Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials Over the last year, how many times was this establishment either inspected by tax officials or required to meet with them? Self-explanatory 336 27 -9 don't know (spontaneous) 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 20 25 26 28 30 40 Sysmiss in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? In any of these inspections or meetings was a gift or informal payment expected or requested? 1) Bribes from tax inspectors. Self-explanatory 2) Sensitive question, no clarification can be offered 336 27 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? Over the last year, has this establishment secured or attempted to secure a government contract? If answer is No or Don't Know then GO TO QUESTION J.7 Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? When establishments like this one do business with the government, what percent of the contract value would be typically paid in informal payments or gifts to secure the contract? 1) Percent of the contract value. The question is designed to get at the size of the unaudited or unreported payment that is made to a government officials that directly aided in granting a government contract, in part or in whole, or expanded the size of the contract to include the establishment's business. Again, notice the wording (phrasing) of the question: it asks for the respondent to answer for the “typical” establishment, rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 69 294 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 1 2 3 5 7 10 13 15 20 30 60 Sysmiss percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Percent of total annual sales paid as informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 1) Size of informal payments/gifts Informal payments are payments made to government officials that are unaudited or unreported. They are generally given to an official with the expectation that a service will be performed (such as granting a business license), a violation overlooked (such as violation of health regulation), or because the official threatens the business. Notice the wording (phrasing) of the question: it asks for the respondent to answer for establishments “like this one” rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 342 21 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 1 2 3 4 5 6 7 8 10 12 15 17 20 25 30 50 Sysmiss total annual informal payment total annual informal payment total annual informal payment total annual informal payment total annual informal payment It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Total annual informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 1) Size of informal payments/gifts Informal payments are payments made to government officials that are unaudited or unreported. They are generally given to an official with the expectation that a service will be performed (such as granting a business license), a violation overlooked (such as violation of health regulation), or because the official threatens the business. Notice the wording (phrasing) of the question: it asks for the respondent to answer for establishments “like this one” rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 21 342 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 15 25000 100000 200000 300000 500000 1000000 2000000 2500000 7500000000 Sysmiss what % of sales does your typical competitor firm declare for tax purposes? what % of sales does your typical competitor firm declare for tax purposes? what % of sales does your typical competitor firm declare for tax purposes? what % of sales does your typical competitor firm declare for tax purposes? what % of sales does your typical competitor firm declare for tax purposes? Recognizing the difficulties many establishments face in fully complying with taxes and regulations, at the present time what percent of total annual sales would you estimate the typical establishment in your line of business declares for tax purposes? 363 -9 don't know (spontaneous) -8 refusal (spontaneous) 1 2 3 5 6 8 10 11 12 13 15 17 18 19 20 22 23 25 30 35 40 42 45 50 55 57 60 65 66 68 69 70 75 80 85 86 88 90 94 95 100 application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? Over the last two years, did this establishment submit an application to obtain an import license? If anwer is No or Don't Know then GO TO QUESTION J.13 Application for import license Self-explanatory 363 -9 don't know (spontaneous) 1 yes 2 no how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? Approximately how many days did it take to obtain this import license from the day of the application to the day it was granted? Wait for import license Self-explanatory 68 295 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 2 3 4 5 6 7 10 11 12 14 15 20 21 25 30 31 45 50 60 90 120 Sysmiss when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? In reference to that application for an import license, was an informal gift or payment expected or requested? 1) Bribe for import license Self-explanatory 2) Sensitive question, no clarification can be offered 68 295 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? Over the last two years, did this establishment submit an application to obtain an operating license? If answer is No or Don't Know then GO TO QUESTION J.30 Application for operating license Self-explanatory-Includes renewals of operating licenses 363 -9 don't know (spontaneous) 1 yes 2 no how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? Approximately how many days did it take to obtain this operating license from the day of the application to the day it was granted? Wait for operating license Self-explanatory 20 343 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 7 10 14 15 25 28 30 60 Sysmiss when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? In reference to that application for an operating license, was an informal gift or payment expected or requested? 20 343 -9 don't know (spontaneous) -8 refusal (spontaneous) 1 yes 2 no Sysmiss obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax rates 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax administration 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Business licensing and permits 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Political instability 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Corruption 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Courts 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: Now I would like to ask you a few questions about this establishment's labour force. At the end of fiscal year 2008, how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable Number of permanent, full-time employees last complete fiscal year are defined as all paid employees that are contracted for a term of one or more fiscal years and/or have a guaranteed renewal of their employment contract and that work up to 8 or more hours per day. All employees and managers (including respondent) should be counted. 363 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 34 35 36 38 40 42 48 50 55 56 59 60 65 70 77 80 85 87 88 89 93 100 101 102 103 105 107 108 110 112 113 115 119 120 125 130 133 146 150 170 180 200 210 277 300 319 324 341 350 362 400 430 460 500 532 600 1100 1400 1693 2300 2500 3000 5000 no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago Three fiscal years ago, at the end of fiscal year [insert three complete fiscal years ago], how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable Number of permanent, full-time employees three complete fiscal years ago. See definition of permanent, full-time employees in l1 363 -9 don't know (spontaneous) -7 if establishment was not in business three years ago 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 37 40 42 43 45 48 50 54 55 58 59 60 62 69 70 73 78 79 80 81 85 87 88 90 93 95 100 102 103 105 106 107 110 115 119 120 125 130 135 160 177 180 195 200 215 225 230 232 250 281 293 320 360 370 380 532 750 900 1360 1681 2000 2300 4500 no. ft employees who were production workers at end of last fiscal yr no. ft employees who were production workers at end of last fiscal yr no. ft employees who were production workers at end of last fiscal yr no. ft employees who were production workers at end of last fiscal yr no. ft employees who were production workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY At the end of fiscal year 2008, how many permanent, full-time employees were: Production employees Number of permanent, full-time production employees are employees (up to the line supervisor level) engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Employees above the working-supervisor level are excluded from this item. Number of permanent, full-time non-production employees are those employees not engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Managers and other supervisory personnel with responsibilities for the performance of shop floor supervisors and below are included. Do not include shop floor supervisors. Employees in sales (including driver-salespersons), sales delivery (highway truck drivers and their helpers), janitorial and guard services, advertising, credit, collection, installation and servicing of own products, clerical and routine office functions, executive, purchasing, financing, legal, personnel (including cafeteria, medical, etc.) are included. Also included are employees on the payroll of the manufacturing establishment engaged in the construction of major additions or alterations utilized as a separate work force. Professional, and technical employees are included in this category. 116 247 -9 do not know 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 19 20 23 25 26 30 37 40 45 48 50 52 55 60 67 70 72 75 76 78 80 85 91 100 105 117 120 139 152 160 170 240 260 269 300 362 400 898 1000 1286 2000 2600 Sysmiss no. who were non-production workers (e.g., managers, admin, sales)? no. who were non-production workers (e.g., managers, admin, sales)? no. who were non-production workers (e.g., managers, admin, sales)? no. who were non-production workers (e.g., managers, admin, sales)? no. who were non-production workers (e.g., managers, admin, sales)? INTERVIEWER: READ EACH CATEGORY At the end of fiscal year 2008, how many permanent, full-time employees were: Non-production employees [e.g., managers, administration, sales] Number of permanent, full-time production employees are employees (up to the line supervisor level) engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Employees above the working-supervisor level are excluded from this item. Number of permanent, full-time non-production employees are those employees not engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Managers and other supervisory personnel with responsibilities for the performance of shop floor supervisors and below are included. Do not include shop floor supervisors. Employees in sales (including driver-salespersons), sales delivery (highway truck drivers and their helpers), janitorial and guard services, advertising, credit, collection, installation and servicing of own products, clerical and routine office functions, executive, purchasing, financing, legal, personnel (including cafeteria, medical, etc.) are included. Also included are employees on the payroll of the manufacturing establishment engaged in the construction of major additions or alterations utilized as a separate work force. Professional, and technical employees are included in this category. 116 247 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 20 22 25 26 29 30 31 34 35 36 40 48 50 53 55 79 83 90 98 114 132 140 160 170 261 300 400 795 1500 Sysmiss no. ft employees who were skilled prod. workers at end of last fiscal yr no. ft employees who were skilled prod. workers at end of last fiscal yr no. ft employees who were skilled prod. workers at end of last fiscal yr no. ft employees who were skilled prod. workers at end of last fiscal yr no. ft employees who were skilled prod. workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY At the end of fiscal year 2008, how many permanent, full-time employees were: Skilled production workers Numbers of different types of permanent, full-time skilled production workers have some special knowledge or (usually acquired) ability in their work. A skilled worker may have attended a college, university or technical school or, may have learned their skills on the job. Unskilled production worker are unskilled in that it is not required that they have special training, education, or skill to perform their job. 116 247 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 14 15 16 19 20 22 25 30 31 33 35 38 40 45 49 50 60 70 72 80 91 118 140 150 200 220 260 300 500 600 898 900 Sysmiss no. ft employees who were unskilled prod. workers at end of last fiscal yr no. ft employees who were unskilled prod. workers at end of last fiscal yr no. ft employees who were unskilled prod. workers at end of last fiscal yr no. ft employees who were unskilled prod. workers at end of last fiscal yr no. ft employees who were unskilled prod. workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY At the end of fiscal year 2008, how many permanent, full-time employees were: Unskilled production workers Numbers of different types of permanent, full-time skilled production workers have some special knowledge or (usually acquired) ability in their work. A skilled worker may have attended a college, university or technical school or, may have learned their skills on the job. Unskilled production worker are unskilled in that it is not required that they have special training, education, or skill to perform their job. 116 247 -9 do not know 1 2 3 4 5 7 8 10 11 12 13 14 15 18 20 27 34 40 45 50 55 56 60 65 67 90 100 220 257 290 386 500 1500 2000 Sysmiss no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr At the end of fiscal year 2008, how many permanent full-time employees of this establishment for the following categories were female? 247 116 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 20 25 27 28 30 32 35 36 38 40 42 47 50 100 126 150 Sysmiss no. ft employees who were female prod. workers at end of last fiscal yr no. ft employees who were female prod. workers at end of last fiscal yr no. ft employees who were female prod. workers at end of last fiscal yr no. ft employees who were female prod. workers at end of last fiscal yr no. ft employees who were female prod. workers at end of last fiscal yr At the end of fiscal year 2008, how many permanent full-time employees of this establishment for the following categories were female? Female permanent full-time production employees Self explanatory 116 247 -9 do not know 1 2 3 4 5 7 8 9 10 18 20 26 29 30 86 270 400 Sysmiss no. ft employees who were female non-prod. workers at end of last fiscal yr no. ft employees who were female non-prod. workers at end of last fiscal yr no. ft employees who were female non-prod. workers at end of last fiscal yr no. ft employees who were female non-prod. workers at end of last fiscal yr no. ft employees who were female non-prod. workers at end of last fiscal yr At the end of fiscal year 2008, how many permanent full-time employees of this establishment for the following categories were female? Female permanent full-time non-production employees Self explanatory 116 247 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 15 16 18 20 25 30 31 35 36 40 46 50 60 70 86 120 Sysmiss no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year How many full-time temporary employees did this establishment employ in fiscal year 2008? IF 0, GO TO QUESTION AFL.8a Full-time temporary or seasonal employees are defined as all paid short-term (i.e. for less than a fiscal year) employees with no guarantee of renewal of employment contract and work 40 hours or more per week for the term of their contract. 363 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 15 17 20 22 25 30 35 36 38 40 41 45 50 58 60 70 80 98 100 111 118 200 323 400 1000 av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year What was the average length of employment of all full-time temporary employees in fiscal year 2008? Average length of employment of all full-time temporary or seasonal employees refers to the number of months that the employee was contracted for work that occupied employees for 40 hours or more per week. If average full-time temporary or seasonal employment was for less than one month, enumerator should write 1. 154 209 -9 don't know (spontaneous) 1 less than one month 2 3 4 5 6 7 8 9 10 12 Sysmiss at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? At the end of fiscal year 2008, how many part-time workers-workers that work less than a full shift per day-were employed by the establishment? 363 -9 do not know 1 2 3 4 5 6 7 8 9 10 12 15 17 20 24 30 32 40 45 47 50 78 80 100 200 400 1580 Average educational attainment of a typical production worker Average educational attainment of a typical production worker Average educational attainment of a typical production worker Average educational attainment of a typical production worker Average educational attainment of a typical production worker SHOW CARD What is the average educational attainment of a typical production worker employed in this establishment? 116 247 -9 don't know 1 0-3 years of education 2 4-6 years of education 3 7-9 years of education 4 10-12 years of education 5 13 years and above of education Sysmiss formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr Over fiscal year 2008, did this establishment have formal training programs for its permanent, full-time employees? If answer is No or Don't Know then GO TO QUESTION AFL.12 Formal training has a structured and defined curriculum. Formal training may include classroom work, seminars, lectures, workshops, and audio-visual presentations and demonstrations. This does not include training to familiarize employees with equipment and machinery on the shop floor, training aimed at familiarizing employees with the establishment's standard operation procedures, or employee orientation at the beginning of an employee's tenure. In-house training may be conducted by other non-supervisory employees of the establishment, the establishment's supervisors or managers, or the establishments training centers. 116 247 -9 don't know (spontaneous) 1 yes 2 no Sysmiss % permanent ft prod. employees received formal training in last fiscal year % permanent ft prod. employees received formal training in last fiscal year % permanent ft prod. employees received formal training in last fiscal year % permanent ft prod. employees received formal training in last fiscal year % permanent ft prod. employees received formal training in last fiscal year Referring to the training programs run over fiscal year 2008, what percent of permanent, full-time employees of the following categories received formal training? Production full-time permanent employees trained Percentage of production vs. non-production employees that were trained. Self-explanatory 36 327 -9 don't know (spontaneous) if no employees in a category were trained 1 5 10 15 20 25 30 40 45 50 60 80 100 Sysmiss % ft non-production employees received formal training in last fiscal year % ft non-production employees received formal training in last fiscal year % ft non-production employees received formal training in last fiscal year % ft non-production employees received formal training in last fiscal year % ft non-production employees received formal training in last fiscal year Referring to the training programs run over fiscal year 2008, what percent of permanent, full-time employees of the following categories received formal training? Non-production full-time permanent employees trained Percentage of production vs. non-production employees that were trained. Self-explanatory 36 327 -9 don't know (spontaneous) if no employees in a category were trained 3 5 10 20 30 40 50 55 60 65 68 75 80 100 Sysmiss what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? What percent of this establishment's workforce is currently unionized? 363 -9 don't know (spontaneous) 1 2 3 4 5 6 7 8 10 15 20 25 28 30 33 35 40 45 49 50 55 60 61 70 75 80 90 100 over fiscal year 2008, how did this establishment usually find new employees? over fiscal year 2008, how did this establishment usually find new employees? over fiscal year 2008, how did this establishment usually find new employees? over fiscal year 2008, how did this establishment usually find new employees? over fiscal year 2008, how did this establishment usually find new employees? Over fiscal year 2008, how did this establishment usually find new employees? 363 -9 don't know (spontaneous) 1 through family/friends 2 public placement office 3 private placement office 4 public announcement/advertisement 5 school-related network 6 other how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? SHOW CARD Are labor regulations No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) Self-explanatory 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? SHOW CARD Is an inadequately educated workforce No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) Self-explanatory 2) Sensitive question, no clarification can be offered 363 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. Does this establishment currently have a pre-employment health check for new employees? 363 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness Have the following situations affected this establishment's workforce in the past 2 years: High absenteeism due to sickness 363 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends Have the following situations affected this establishment's workforce in the past 2 years: High absenteeism as employees need to care of family members or friends due to sickness 363 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids Has HIV/AIDS affected this establishment's workforce in any of the following ways in the past 2 years: High absenteeism due to HIV/AIDS 363 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv Has HIV/AIDS affected this establishment's workforce in any of the following ways in the past 2 years: High absenteeism as employees need to care of family members or friends due to HIV/AIDS 363 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? HIV prevention messages 363 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? Free condom distribution 363 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? Anonymous HIV testing 363 -9 don't know (spontaneous) 1 yes 2 no in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? In fiscal year 2008, how much did this establishment spend on all AIDS/HIV programs and activities? 363 -9 don't know (spontaneous) 2000 6000 10000 20000 25000 25800 30000 50000 60000 100000 125000 140000 150000 160000 200000 210000 250000 285000 300000 400000 414000 500000 600000 800000 840000 1000000 1200000 1500000 2000000 2500000 5000000 10000000 15000000 30000000 30528000 50000000 most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next set of questions is designed to get a general picture of your opinion about the business environment climate that affects your operations. 2) SHOW CARD Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment. Self-explanatory 363 -9 do not know -7 does not apply 1 access to finance 2 access to land 3 business licensing and permits 4 corruption 5 courts 6 crime, theft and disorder 7 customs and trade regulations 8 electricity 9 inadequately educated workforce 10 labor regulations 11 political instability 12 practices of competitors in the informal sector 13 tax administration 14 tax rates 15 transport rotation order rotation order rotation order rotation order rotation order Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment? Rotation 363 -9 do not know -7 does not apply 1 access to finance 2 access to land 3 business licensing and permits 4 corruption 5 courts 6 crime, theft and disorder 7 customs and trade regulations 8 electricity 9 inadequately educated workforce 10 labor regulations 11 political instability 12 practices of competitors in the informal sector 13 tax administration 14 tax rates 15 transport total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual cost of labor (including wages, salaries, bonuses, social security payments) Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 363 -9 don't know (spontaneous) -8 ref (spontaneous) 72000 300000 350000 400000 420000 450000 500000 600000 700000 795250 800000 820000 825750 840000 860000 900000 1000000 1100000 1380000 1500000 1550800 2000000 2160000 2200000 2400000 2400600 2500000 2600000 2960000 3000000 3200000 3400000 3800000 3950000 4000000 4100000 4167000 4200000 4800000 4924322 5000000 5700000 5750000 5850000 6000000 6500000 6600000 6800000 7000000 7500000 7800000 7850000 8000000 8700000 8732800 8760000 8920000 9000000 9600000 10000000 10420000 10750000 11714819 11775950 12000000 12375999 12388450 12750886 13000000 13200000 14000000 14600000 15000000 15375000 16322000 16389999 16500000 16829391 17000000 17250000 17785000 18000000 18232000 18580000 18750000 19020935 20000000 20375000 21000000 21222325 21777888 22000000 22375690 23000000 23585747 23785000 24000000 24200666 24700000 24800000 25000000 25157600 27000000 27350000 27359000 28000000 28373255 28875000 28880945 29815735 29950555 30000000 31000000 32000000 32600000 33000000 33300000 33775999 35000000 35650000 36000000 38000000 38888500 39181639 40000000 40812307 46000000 47000000 47283376 48000000 50000000 50975000 51600000 53400000 53850000 55000000 57382500 60000000 64743341 67000000 67608762 70000000 71368259 73920000 75000000 80000000 82360000 90000000 94000000 96000000 100000000 110000000 112436083 112810000 120000000 130000000 146000000 150000000 158000000 170000000 173000000 174182200 190000000 200000000 230000000 234000555 250000000 270000000 300000000 316128338 350000000 391000000 400000000 411500000 427000000 450000000 500000000 627000000 667000000 713000000 800000000 850000000 857000000 861000000 1200000000 1300000000 1773261585 1980000000 2000000000 3000000000 3500000000 5000000000 7000000000 10000000000 12000000000 13261412791 48000000000 cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual cost of raw materials and intermediate goods used in production Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 116 247 -9 don't know (spontaneous) -8 ref (spontaneous) 78880 132000 250000 500000 535000 600000 899500 999000 1000000 1230000 1500000 1753000 2000000 2500000 3000000 3120000 4000000 5000000 5622745 6000000 8000000 10000000 11000000 11500000 11789325 12000000 12375000 14615545 15375000 20000000 23220395 23325590 25000000 28000000 30000000 33666666 39000000 42788320 45000000 50000000 57064857 60000000 69057447 81000000 100000000 125375555 130325850 134788999 150000000 160000000 175166269 200000000 285759397 400000000 490000000 500000000 600000000 700000000 1251000000 2815000000 3000000000 4000000000 4429816000 5337850000 10000000000 12706388000 20000000000 46000000000 66158127673 Sysmiss total annual costs of fuel in last fiscal year total annual costs of fuel in last fiscal year total annual costs of fuel in last fiscal year total annual costs of fuel in last fiscal year total annual costs of fuel in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual costs of fuel Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 116 247 -9 don't know (spontaneous) -8 ref (spontaneous) 15000 20000 23080 25000 54000 72000 78000 90000 100000 144000 200000 250000 288000 300000 500000 588370 702325 900000 1000000 1200000 1250888 1275888 1368957 1500000 1730000 1800000 2000000 2541580 2600000 2750000 3000000 3500000 3800000 4000000 5000000 5200000 5636937 5735000 6337242 11000000 11200000 12250000 12350888 15000000 18000000 20000000 24774926 30000000 33000000 40000000 56780000 60000000 66000000 80000000 93171200 100000000 150000000 193756357 207000000 408592000 836000000 2000000000 Sysmiss total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual costs of electricity Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 248 115 -9 don't know (spontaneous) -8 ref (spontaneous) 12500 22320 35000 40000 50000 81000 86000 100000 110000 120000 121000 125000 129375 150000 158000 178825 180000 200000 220000 240000 250000 256000 260000 300000 310000 350000 352000 375000 420000 430000 432000 477277 480000 500000 510000 540000 555225 600000 620000 632793 634882 650000 675325 700000 732000 760955 770000 794250 800000 900000 1000000 1080000 1125340 1178013 1200000 1300000 1380000 1419080 1450000 1500000 1600000 1625000 1650000 1680000 1700000 1800000 1888890 2000000 2200000 2225000 2400000 2500000 2742000 2800000 2850000 3000000 4000000 4500000 4900000 5000000 6000000 7000000 8000000 8325500 8500000 9258970 10000000 10032727 10275000 10873943 11250888 11375625 14000000 15000000 17500000 20000000 21000000 22000000 25000000 25918662 30000000 32000000 42000000 50000000 60000000 80000000 100000000 180000000 200000000 257000000 316000000 320000000 350256859 420000000 595000000 1000000000 1125000000 2500000000 3387135200 Sysmiss total annual cost of finished goods/materials bought to resell in last fiscal yr total annual cost of finished goods/materials bought to resell in last fiscal yr total annual cost of finished goods/materials bought to resell in last fiscal yr total annual cost of finished goods/materials bought to resell in last fiscal yr total annual cost of finished goods/materials bought to resell in last fiscal yr 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual cost of finished goods/materials bought to resell Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 132 231 -9 don't know (spontaneous) -8 ref (spontaneous) 50000 250000 300000 400000 500000 550000 600000 650000 750000 1000000 1050000 1500000 2000000 3000000 3500000 4000000 5000000 6000000 7000000 7210000 7300000 7690000 8000000 10000000 11000000 12000000 12200000 12750888 15000000 17250666 20000000 25000000 25358650 27135000 27488520 30000000 50000000 60000000 80000000 100000000 103000000 105000000 109000000 110000000 120000000 130000000 130000600 137000000 142064646 150000000 229215440 250000000 300000000 1500000000 2200000000 4847248687 Sysmiss total annual depreciation total annual depreciation total annual depreciation total annual depreciation total annual depreciation 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual depreciation 363 -9 don't know (spontaneous) -8 ref (spontaneous) 5000 21350 50000 100000 121000 125000 148555 150000 200000 220850 225375 240000 250000 300000 320000 325000 333777 350000 360000 400000 432000 500000 524000 540375 585655 600000 620000 637000 700000 750000 800000 825325 850000 900000 921000 989375 1000000 1100000 1150000 1175225 1180000 1200000 1224655 1225000 1230000 1233650 1270000 1275000 1275888 1299377 1323650 1350000 1377999 1500000 1655550 1777650 1800000 1988967 2000000 2122555 2140000 2225399 2280000 2300000 2375899 2385555 2500000 2722333 3000000 3045000 3200000 3234975 3277999 3391612 3500000 4000000 4300000 4500000 4924941 5000000 5079417 5199725 5235000 5250888 6000000 6290238 7000000 7500000 7517017 9748500 10000000 10209999 11000000 11200000 12000000 12577666 13000000 14659588 15000000 18000000 18377873 19220000 20000000 21000000 21799623 29924430 30000000 30500000 35000000 37826666 47000000 50000000 60000000 63000000 70000000 80000000 85000000 97051500 98000000 100000000 110000000 110325000 115000000 125000000 126000000 150000000 155377800 184000000 200000000 253000000 262400000 372888999 400000000 500000000 509000000 514000000 608000000 618096766 700000000 1000000000 1125298902 1500000000 3000000000 4000000000 6300000000 11000000000 14041101218 what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? In fiscal year [insert three complete fiscal years ago], three fiscal years ago, what were total annual sales for this establishment? Total sales three complete fiscal years ago include the value of all annual sales counting manufactured goods and goods the establishment has bought for trading. If an establishment makes blue jeans and also imports blue jeans for resale, total sales is the value of all blue jeans sold, both produced and imported. Revenue or receipts for all services rendered and any sales of merchandise for the year even though payment may have been received at a later date are included in total sales. Firms operating on a commission basis should report commissions, fees, and other operating income, not gross billings or sales. 363 -9 don’t know (spontaneous) -8 -7 if establishment was not in business three years ago 1 150000 300000 600000 786120 1000000 1200000 1500000 1840000 2000000 2200000 2500000 3000000 3500000 3900000 4000000 4200000 4500000 5000000 5800000 6000000 7000000 7500000 8000000 8900000 9000000 9333600 9500000 9800000 10000000 10500000 12000000 13000000 13450000 13795000 14000000 15000000 15500000 16000000 17000000 18000000 18500000 19000000 20000000 20118000 21000000 22000000 24000000 25000000 26000000 27000000 28000000 29978660 30000000 31000000 32000000 32596760 35000000 36000000 36195690 37000000 38000000 38950000 40000000 45000000 48000000 50000000 51000000 54895000 55000000 56000000 56500000 57000000 60000000 65000000 70000000 73250000 75000000 77160500 78000000 80000000 85000000 90000000 91863771 93000000 94000000 95000000 96000000 100000000 105000000 108000000 110000000 119013362 120000000 123511406 125000000 130000000 140000000 143000000 150000000 167000000 170000000 175000000 175679250 180000000 181000000 184215206 186000000 190000000 195000000 200000000 210000000 220000000 220838010 230000000 233000000 250000000 264000000 270000000 280000000 285000000 290000000 300000000 350000000 400000000 450000000 460000000 500000000 550000000 560000000 598000000 600000000 640000000 650000000 677000000 740000000 750000000 800000000 872318000 900000000 950000000 1000000000 1200000000 1500000000 1768800916 1800000000 2000000000 2500000000 2551058200 3000000000 3100000000 3900000000 4000000000 4153000000 4280006000 4400000000 5000000000 6000000000 6200000000 6500000000 7000000000 7800000000 8000000000 10000000000 12820000000 13000000000 15554487629 20000000000 22000000000 23886000000 30000000000 38000000000 43000000000 50000000000 60000000000 63255621771 72000000000 80000000000 100000000000 150000000000 average monthly compensation of a production full-time worker in last fiscal yr average monthly compensation of a production full-time worker in last fiscal yr average monthly compensation of a production full-time worker in last fiscal yr average monthly compensation of a production full-time worker in last fiscal yr average monthly compensation of a production full-time worker in last fiscal yr In fiscal year 2008, what was the approximate average monthly compensation, including benefits when applicable, for a full-time production employee? See definition of production workers in the Labor Section. Compensation includes all annual benefits paid to the worker including social security tax and other labor taxes paid to the government. 116 247 -9 -8 60 20000 25000 30000 35000 40000 45000 50000 55000 60000 70000 75000 78000 80000 90000 95000 100000 102000 105000 110000 120000 150000 160000 175277 179842 180000 187500 188000 200000 225000 300000 480000 600000 612593 720000 1000000 2000000 3000000 80000000 120000000 Sysmiss net book value of machinery vehicles, and equipment in last fiscal year net book value of machinery vehicles, and equipment in last fiscal year net book value of machinery vehicles, and equipment in last fiscal year net book value of machinery vehicles, and equipment in last fiscal year net book value of machinery vehicles, and equipment in last fiscal year At the end of fiscal year 2008, what was the net book value, that is the value of assets after depreciation, of the following: Machinery, vehicles, and equipment Net book value equals the purchase value minus depreciation. The net book value represents the actual cost of assets at the time they were acquired, including all costs incurred in making the assets usable (such as transportation and installation) minus depreciation accumulated since the date of purchase. Included in the assets are all buildings, structures, machinery, and equipment (production, office, and transportation equipment) for which depreciation reserves are maintained. Accordingly, the value of assets at the end of the year includes the value of construction in progress. 116 247 -9 don't know (spontaneous) -8 ref (spontaneous) 20000 40000 158500 200000 500000 1000000 1275000 1325000 1800000 2000000 2600000 2820000 3000000 3677081 4000000 5225000 5750600 7862542 10000000 11968250 13000000 14000000 15670235 16245000 18000000 20000000 21530827 22376200 24000000 28000000 28264861 30000000 31000000 33000000 33875000 47138000 56000000 70000000 115000000 118842000 125000000 137000000 150000000 185182036 208000000 212000000 219400000 221375000 222197325 222777888 225260000 250000000 500000000 525000000 600000000 620981500 1000000000 1044000000 2643832000 3248625388 3800000000 4000000000 7250000000 7600000000 22000000000 30000000000 38260725070 40000000000 100000000000 3100000000000 Sysmiss net book value of land and buildings in last fiscal year net book value of land and buildings in last fiscal year net book value of land and buildings in last fiscal year net book value of land and buildings in last fiscal year net book value of land and buildings in last fiscal year At the end of fiscal year 2008, what was the net book value, that is the value of assets after depreciation, of the following: Land and buildings Net book value equals the purchase value minus depreciation. The net book value represents the actual cost of assets at the time they were acquired, including all costs incurred in making the assets usable (such as transportation and installation) minus depreciation accumulated since the date of purchase. Included in the assets are all buildings, structures, machinery, and equipment (production, office, and transportation equipment) for which depreciation reserves are maintained. Accordingly, the value of assets at the end of the year includes the value of construction in progress. 116 247 -9 don't know (spontaneous) -8 ref (spontaneous) 200000 1200000 1300000 1400000 1800000 2100000 2576345 3000000 11000000 15300000 21000000 21350000 30000000 32183750 32725000 34000000 38200000 39614000 52000000 56000000 71000000 80000000 100000000 160000000 222000000 300000000 333450000 348000000 383000000 400000000 532850300 800000000 1400000000 1500000000 1988755260 2000000000 3500000000 4153384588 Sysmiss cost for establishment to re-purchase all of its machinery cost for establishment to re-purchase all of its machinery cost for establishment to re-purchase all of its machinery cost for establishment to re-purchase all of its machinery cost for establishment to re-purchase all of its machinery Hypothetically, if this establishment were to purchase the assets it uses now, in their current condition, how much would they cost? Machinery, vehicles, and equipment This question is designed to ascertain the market value of the establishment's assets. Data on equipment is the most important. You can ask the manager to estimate the market value if all of the equipment, land and buildings were sold on the open market. If the respondent states that there is no market, ask how much the respondent would be willing to pay for the capital, knowing what it can produce in its current condition. Estimate how much it would cost to buy machinery in the current market which is similar in terms of age and characteristics. This estimate is to give an indication of the capital intensity of the firm. Keep in mind that it is one of the most important questions on the questionnaire. 116 247 -9 don't know (spontaneous) 147650 270000 600000 785000 800000 980000 1500000 1800000 2000000 2200000 2500000 2800000 3000000 3500000 3590000 5000000 6325000 7000000 10000000 15000000 16000000 18000000 20000000 20324960 22375000 32000000 36372000 40000000 57257000 60000000 70000000 80000000 81852300 90000000 97536369 100000000 160000000 200000000 252378000 275210610 300000000 315000000 325700000 328978000 345850000 350000000 400000000 502000000 800000000 1000000000 2200000000 2643832000 2721341269 2800000000 4700000000 9868950000 10000000000 15000000000 32000000000 33134087627 70000000000 Sysmiss cost for establishment to re-purchase all of its land and buildings cost for establishment to re-purchase all of its land and buildings cost for establishment to re-purchase all of its land and buildings cost for establishment to re-purchase all of its land and buildings cost for establishment to re-purchase all of its land and buildings Hypothetically, if this establishment were to purchase the assets it uses now, in their current condition, how much would they cost? Land and buildings This question is designed to ascertain the market value of the establishment's assets. Data on equipment is the most important. You can ask the manager to estimate the market value if all of the equipment, land and buildings were sold on the open market. If the respondent states that there is no market, ask how much the respondent would be willing to pay for the capital, knowing what it can produce in its current condition. Estimate how much it would cost to buy machinery in the current market which is similar in terms of age and characteristics. This estimate is to give an indication of the capital intensity of the firm. Keep in mind that it is one of the most important questions on the questionnaire. 116 247 -9 50500 137100 325000 1500000 1700000 2000000 2500000 5000000 8000000 9000000 10000000 20000000 25000000 30000000 33000000 38500000 41000000 44000000 50000000 57000000 70000000 88000000 120000000 150000000 181000000 200000000 250000000 332036023 350000000 1000000000 1200000000 2000000000 2437665350 3000000000 12498000000 33134087627 Sysmiss can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? The World Bank might be interested in getting in touch with you to follow up on some aspects of this interview. Would you have any objection if we provide them with your contact information? Self-explanatory 363 1 2 main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm Please complete the following information about the interviewee(s) 363 2eme personnalite de l'entreprise ADMINISTRATEUR ADMINISTRATEUR PRINCIPAL Adjoint au chef Administracteur principal Administrateur Administrateur (Mr Ka,che Yankam Pierre) Administrateur directeur general Mr Tonnang Francois Assistant Direction Assistant controleur finance Assistant de direction Assistante de distric (Mne Wouokam Jeannette Attaché de direction Attaché de direction (Nsiani Theophile CHARGE D'ETUDES CHEF ADMINISTRATIF CHEF COMPTABLE CHEF D'AGENCE CHEF D'AGENCE DU CENTRE CHEF DE SERVICES COMPTABLES CHEF DU PERSONNEL COMPTABLE COMPTABLE MATIERES CONTROLEUR DE GESTION Caissiere Chargé d' etude commercial et marketing Chargé de la communication Chef Comptable Chef antene marketing Chef comptable Chef comptable(Mr Anoubo Patrice) Chef d'agence Chef d'agence SMALTO(Kengne Bertin) Chef d'agence(Mr Tegue Jean Paul) Chef d'agende (Mr Deffeu) Chef des ventes Chef du personnel Chef financier Chef marketing Chef service administratif Chef service administratif et comptable Chef service financier Chief financial Commercial Communicateur Comptable Comptable (Mr Mbanguem tel:77742510) Comptable (Mr Okala) Comptable (Mr Tankou Frederic) Comptable (Mr Wandji) Comptable Adjoint (Mne Nyeck) Comptable M Ouaba Severin Comptable adjoint Comptable(Kenfack Thomas)99170893 Comptable(Mr Gaston) Conseillé principal de la pharmacie Controleur de gestion Controleur de gestion (Mr Mboluh Inoussa) Coordonateur Coordonateur des departements Couturiere DG,M Nguetchueng Joseph DIRECTEUR DIRECTEUR ADJOINT DIRECTEUR ADMINISTRATIF ADJOINT DIRECTEUR ADMINISTRATIF ET FINANCIER DIRECTEUR ATELIER DIRECTEUR COMMERCIAL DIRECTEUR D'AGENCE DIRECTEUR D'EXPLOITATION DIRECTEUR DE L'ETABLISSEMENT DIRECTEUR DE PRODUCTION DIRECTEUR DES OPERATIONS DIRECTEUR DES RESSOURCES HUMAINES DIRECTEUR DES VENTES DIRECTEUR ECOMARCHE DIRECTEUR FINANCIER DIRECTEUR GENERAL DIRECTEUR PROPIETAIRE DIRECTRICE Delegue regional Directeur Directeur (Mr Kamga Andre; Tel:94 58 52 44 Directeur (Mr Ndogmo) Directeur (Mr Thomas) Directeur /Proprietaire(Mr Gambou Mohamadou Directeur General Directeur General (Mme Epalle Rose Directeur General (Pokam Eric) Directeur General(Mr Mbenda Alexis) Directeur adjoint Directeur adjoint (Ken,egne Andre) Directeur adjoint et receptioniste(Mtalin Claude Tel 74090525/94020891 Directeur administratif Directeur administratif et financier Directeur administratif et financier (Mr Monace Tchadie Etienne) Directeur administratif et financier(M Awono Flavien) Directeur administratif et financiier (Mr Wabo) Directeur commercial Directeur commercial (Mr Yonta) Directeur commercial adjoint Directeur commercial(Mr zieki) Directeur comptable Directeur d'agence (Mr Kamdem) Directeur d'exploitation Directeur d'exploitation(Mr Ndongo Jean Paul) Directeur de la communication Directeur de production Directeur des exploitations Directeur des resources humaines (Mr Zibo Momo) Directeur du depatement; Dominique Zuinghedau Directeur du transit Directeur financier Directeur financier (Mr Kengne Noussi Guy) Directeur general Directeur general (Mr Pierre Peringuey) Directeur general adjoint Directeur general adjoint (Mr Mbilla Luc) Directeur general adjoint (chidjou Joseph Rene) Directeur general de la Caplami Directeur general(M Domche) Directeur general(Mr Guillaume Soundja) Directeur general(Mr Iya Mohamed) Directeur general(Mr Ngontcha) Directeur general(Mr Sonkue Raymond) Directeur generale Directeur marketing (Elimbi Jacques) Directeur regional (Donal Mbieguem)tel 33444402 Directeur regional de vente du littoral(Mr Dzeugam Pierre Tel 77 45 74 63 Directeur technique Directeur technique chargé des achats et suive du garage Directeur(Alexis Arnopolos) Directeur(Thiam) Directeur,Proprietaire(Mr Aboubacar) Directrice Directrice Administratif (Mne Makoudjou ,tel:77630090) Directrice(Mne Waffo) Directrice/Pharmacienne(Mne Yinda Marie ,Tel:22215530 Diredteur de ventes M Kodog Donatien Dirigeante EXPLORATEUR Fondateur Fondateur et gerant GERANT GERANT/PROPRIETAIRE GERANTE Gerant Gerant (Mr Jacob) Gerant adjoint Gerant principal Gérant Informaticien LE PROPRIETAIRE MANAGER CONTROLEUR DE GESTION COMPTABLE Managing director Medecin Medecin chef Momo OPERATEUR PRINCIPAL DE RESEAU Officer suppervicor PATRONNE PDG (Mr Foukou Flobert) PDG Mr Tenekam Joseph PHARMACIENNE PRESIDENT DIRECTEUR GENERAL PRINCIPAL DIRIGEANT PROMOTEUR(PROPRIETAIRE) PROPRIETAIRE PROPRIETAIRE DE L'ENTREPRISE PROPRIETAIRE DIRECTEUR DE LA PHARMACIE President PCG President directeur general (Philippe Adrepooulos Principal gerant Principal gérante Principal proprietaire Principale proprietaire(MrDassi) Procurement coordinator Proprietaire Proprietaire (PDG) Proprietaire et principal decisionnaire Proprietaire principal Mr Chenwi Godlove Proprietaire(Mr Touré Mama) Propriétaire RAM Directeur RESPONSABLE ADMINISTRATIF RESPONSABLE COMMERCIAL RESPONSABLE DE L'HEBERGEMENT RESPONSABLE FINANCIER RESPONSABLE PATISSERIE RESPONSIBLE ADMINISTRATIF ET JURIDIQUE RESPONSIBLE DE LA PHARMACIE RESPONSIBLE DES VENTES Responsable Responsable (M Priso Ekambi) Responsable achat transit Responsable adjoint Responsable administratif Responsable cellule vente (M Ousman Abba) Responsable commercial Responsable d'exploitation(Mr Tchakountio Yves Responsable de la comptabilité et du personnel(Mr Nkeienang Sylvestre) Responsable de la logistique Responsable de la pharmacie Responsable des achats Responsable des ressources humaines Responsable des ressources humaines(Mr Kamwa Zepherin) Responsable des traveaux Responsable des ventes (M Cielenou Serge) Responsable du personnel (Mr Messi Mbia François) Responsable en chef Responsable financier (Mr Youmani Gabriel) Responsable financier( Mme Tientcheu Elise) Responsable financier( Mr Thakounté Robert) Responsable financier(Mr Tchana Responsable marketing (Mr Yannick Nzontcha) Responsable vente (Sokoundjo Elvis ) Responsables des ressources humaines(M Kamwa Zepherin) Responsible Resposable (Mr Pierre Manyeng Enyegue Resposable des traveaux Ressources humaines (Job Likon tel:75296125) SECRETAIRE ADMINISTRATIF SECRETAIRE DIRECTEUR FINANCIER Sales and marketing manager Secretaire de direction Sous directeur commercial Tax and legal manager(Priscille ebobisse) principal proprietaire (Mme veuve Tapong) main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: Please complete the following information about the interviewee(s) 363 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 32 35 39 45 main respondent gender main respondent gender main respondent gender main respondent gender main respondent gender Please complete the following information about the interviewee(s) 363 1 male 2 female second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: Please complete the following information about the interviewee(s) 55 ASSISTANT COMPTABLE CHEF D'AGENCE CHEF SECTION ETUDES ET STATISTIQUES COMPTABLE Chef Comptable (Mr Elame Henri) Chef Production Chef cellule communication (Mr Alain Chef comptable Chef d'agence Chef du personnel Chef production(Mr Tamo Honore) Chief accountant Comptable Comptable (Ngatat Njike) Controleur technique DIRECTEUR COMMERCIAL DIRECTEUR D'EXPLOITATION DIRECTEUR REGIONAL Directeur Directeur administratif et financier Directeur administratif et financier( Mr Samba) Directeur de production Directeur general Directeur general (M Fotso Jean 2 Directrice Juimo Jean RESPONSABLE TECHNIQUE Receptioniste Reponsable d'usine Responsable des ressources humaines (Mr Zabito Maurice Tel; 79520109 Responsable financier Responsable financier (M Kueté Caréme) Responsable financier(Baplefack Clement) Responsable restauration Responsible commerciale (Soulet Bastien) Resposable commercial Resposable financier (Mr Fosso Patrice) SECRETAIRE DE DIRECTION SG (Therese) Secretaire Secretaire de directeur administratif et financier (Christelle) Secretaire de direction Secretaire du comptable Servante Serveuse chef d'agence responsable magazin second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm Please complete the following information about the interviewee(s) 55 308 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 30 Sysmiss second respondent gender second respondent gender second respondent gender second respondent gender second respondent gender Please complete the following information about the interviewee(s) 55 308 1 male 2 female Sysmiss third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: Please complete the following information about the interviewee(s) 5 Adjoint chef Production(Mr Bikos Alain) Comptable DGA(Nende Daniel) FISCALISTE Secretaire generale third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm Please complete the following information about the interviewee(s) 5 358 3 5 11 12 39 Sysmiss third respondent's gender third respondent's gender third respondent's gender third respondent's gender third respondent's gender Please complete the following information about the interviewee(s) 5 358 1 male 2 female Sysmiss day day day day day Time face-to-face interview ends 363 month month month month month Time face-to-face interview ends 363 5 6 7 8 9 10 hour hour hour hour hour Time face-to-face interview ends 363 minutes minutes minutes minutes minutes Time face-to-face interview ends 363 perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions INTERVIEWERS PLEASE ANSWER AT END OF THE INTERVIEW It is my perception that the responses to the questions regarding opinions and perceptions: Truthful Somewhat truthful Not truthful 363 1 Truthful 2 Somewhat truthful 3 Not truthful The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers 363 1 Are taken directly from establishment records 2 Are estimates computed with some precision 3 Are arbitrary and unreliable numbers interviewer comments interviewer comments interviewer comments interviewer comments interviewer comments INTERVIEWER COMMENTS (Problems occurred/extraordinary circumstances which could influence results) 363 A PART LE REFUS DU COUT TOTAL DES PRODUITS FINIS ET DES MATERIAUX ACHETES EN VUE DE LEUR REVENTE, TOUTES LES AUTRES QUESTIONSONT ETE REPONDU DE MANIERE A ETRE CONFORME A LA VERITE PUIS QU'IL CONTROLAIT SA MACHINE DE TEMPS A TEMPS. A certaines questions le repondant n'a voulu cooperer car ces questions sont jugées tres confidentielle,dans l'ensemble l'entretien s'est bien deroulé A la fin de l'entretien , j'ai remarqué que les informations que m'ont données le repondant sont a peu pres conforme a la vérité , car celui-ci maitrisait bien la chose,Aussi il merevient de dire que le repondant étaitcoorpérant et a pris tout APRES DEUX VISITES, J'AI PU ENTRER EN CONTACT AVEC LE DIRECETEUR D'EXPLOITATION, QUI M'A ENTRETENU APRES PRISE RENDEZ-VOUS , J'AI ETE RECU AVEC BEAUCOUP D'ATTENTION ET DE MANIERE NATURELLE AU DEBUT LE REPONDANT REPONDAIT BIEN MAIS LORSQUE NOUS SOMMES ARRIVES AUX CHIFFRES D'AFFAIRES IL EST DEVENU CYNIQUE DE TELLE MANNIERE QU'IL N'A PAS VOULU ME DONNER LES COUTANNUEL DU TRAVAIL DES PRODUITS FINIS, DU COMBUSTIBLE, DE L'ELECTRICITE E AUCOUR DE CET INTERVIEW JE N'AI EU A FAIRE QU'AU DIRECTEUR RESPONSABLE ET PROPRIETAIRE DE L'ENTREPRISE QUI M'A DONNEE DES INFORMATIONS QUE JE PEUX JUGER CORRECTES PARCEQU'ELLES ONT ETE DONNEES ET CALCULEES AVEC PRECISION. AUSSI L'ENTRETIEN N'A AUCOURS DE CETTE INTERVIEW DANS UN PREMIER TEMPS J'AI RENCONTRE LE CHEF D'AGENCE DE DEIDO QUI MA FOURNI LES INFORMATIONS A SA PORTEE ET ETANT TRES PEU EXPERIMENTE,IL M'A ORIENTE VERS LE DIRECTEUR DE ECOMARCHE, CELUI-CI ETANT TRES OCCUPE, NOUS A AUCUN PROBLEME MAJEUR NE S'EST PRODUIT LE REPONDANT DE TEMPS EN TEMPS ETAIT APPELE A REGLER LES FACTURES ET A RESOUDRE D'AUTRES PROBLEMES HORS DE SON BUREAU CE QUI POUVAIT LE DECONCENTRER AUCUN PROBLEME TOUS LES REPONDANTS ETAIENT DISPONIBLES ET UTILISANT PARFOIS LES REGISTRES.SAUF QU' IL N' A PAS DONNER LE CHIFFRE D'AFFAIRE Absence de documents comptable,la societé n'existait pas en 2006 probléme qui pourrais influencé les resultats Absence des documents comptables Acceuil agreable;disponibilité de la responsable financiere a me fournir toutes les informations désirées malgrés les problèmes techniques de son ordinateur.Toutes fois celle-ci m'a pas manqué de consulter les documentsde l'entreprisepour donne Acceuil favorable, le directeur general étant très occupé m'a chargée de poursuivre l'entretien avec ses collaborateurs. Ceux-ci ont pu donner les réponses possibles. Acceuil favorabledu directeur general toutefois nous avonsenregistré le report du rendez-vous, le retard et les interruptions dûs a son programmme surchargé Accueil bien chaleureux.Repondants verifiaient directement dans le fichiers. Les plaintes par rapport au volume du questionnaire Apres avoir insisté et prise de rendez-vous j'ai étéreçu le jour suivant de maniere cordiale malgré quelques hesitations sur certaines reponses Apres deux tentatives, j'ai pu rencontrer le responsable des ventes car le directeur financier etait en deplacement Apres la premiere visite ; un rendez-vous a été pris et honoré,Quant a l'entretien,le repondant a été tres humble et m'a apporté beaucoup d'eclaicissement dans ses reponses Apres plusieurs interrogations tumulutueuses de la part de la secretaire,un rendez vous a ete fixe d ou j ai ete chaleureusement recu par le medecin chef apres plusieurs jours Apres prise de rendez-vous,malgré beaucoup de mefiance, j'ai étéreçu avec attention Assez bien reçu par le repondant et assez bonnes reponses en ce qui concerne les questions relatives aux finances car il avait un cahier de recette Au cours de cet entretien, j'ai nté que l'entreprise Interbois est appelé Afrique Bois mais conserve le même type d'activité,Aussi le Directeur general de la dite entreprise a vraiment resister pour me donner les informations disant que celane Au cours de ma visite le comptable etait en deplacement hors de la ville et le directeur d'agence a fais des estimations avec des calculs sur son ordinateur Au terme de cet entretien, je peux dire que l'indisponibilité des responsables m'a permi de rencontrer l'adjoint au comptable,Ce dernier a pu me donner des informations en se referent bien evidement des autres avec qui il etait dans son bureau Aucun incident ne s'est produit pendant l'interview, rien a signaler Aucun probleme , juste des interruptions momentanées pour besoins de services Aucun probleme aujourd'hui car l'entretien s'est bien deroulé BAISSE D'ACTIVITE ,ENTREPRISE PROCHE A LA RUINE ET LA FERMETURE BON ACCEUIL DU CHEF D'AGENCE,NOUS AVONS ENREGISTRER DES INTERRUPETIONS POUR BESOIN DE SERVICES,TOUTEFOIS,NOUS ETIONS APPELES A POURSUIVRE L'INTERVIEW A CAUSE DE SA DISPONIBILITE RARE BONNE COLLABORATION AVEC L'INTERLOCUTEUR DANS L'ENSEMBLE Bien que l'entreprise fait beaucoup dans la commercialisation du papier hyiegénique que la commmercailisation des méteaux, celle-ci le même nom ainsi que les locaux,le responsableetait un peu méfiant Bien que le repondant ait été accueillant et disponible , il est resté tres reticent en ce qui concenait les questions de finances et sur insistance de ma part , il il donnait des chiffres arbitraires,Curieusement, il s'est arrêté a la section Bon acceuil du responsable financier qui est parti de son bureau au premier etage avec les documents pour me recevoir au hall de l'entreprise,Les données de l'entreprise sontcalculées avec precision,L'interview m'a ete accordépar le Bon acceuil Bon acceuil du responsable financier qui est parti de son bureau au premier etage avec les documents pour me recevoir au hall de l'entreprise,Les données de l'entreprise sontcalculées avec precision,L'interview m'a ete accordépar le responsable Bon acceuil par le directeur general qui confi son responsible commercial qui a puisse les informations dans ses documents et leur ordinateur Bon accueil de madame la responsable; l'interview s'est deroulé dans de bonne conditions,toutefois son comptable n'etait pas domicilié dans les locaux de Herbe folle; ilnous a fallu l'appeler pour une rencontre ulterieure Bon accueil des responsables de Camci,le 1er repondant de temps en temps se faisait assister par le moyen telephonique au debut; puis m'a conduit au service financier pour completer les informations,Les lieux et les responsables repandaient de CE QUE JE PEUX DIRE CET ETABLISSEMENT NE TIENT PAS DE COMPTABILITE ,PAR CONSEQUENT, LES CHIFFRES NE SONT PAS TRES FIABLES ET PAS SATURES Ce qquestionnnaire a été realisé au cours de plusieurs visites au seins de l'entrepriseet sur recommendation du directeur administratif et financier qui a au prealabledésigné le repondant, fait significatif ici,l'entreprise etant multinationale Ce que je peus dire a la fin de l'interview c'est que l'hotel a porté ce nom en 2004; bien avant il etait appelé Cecless,Ces informations m'ont été données par le repondant qui etait tres cooperant et affirme que l'hotel a changé de nom en 200 Ce que je peus dire a la fin de cet interview c'est que j'ai eu a mener l'entretien avec le responsable de l'entreprise qui etait coprératif Ce que je peus dire a la fin de cet interview c'est que les informations m'ont ete donnees par la pharmacienne de cet entrprise qui est le principal proprietaire de l' entreprise ,Cet entretien a ete faite suite a un rendez vous ferme pris avec Ce que je peux dire c'est que le responsable del'entreprise m'a fait savoir qu'il ne disposait pas assez de temps ; j'ai donc rencontrer le chef service financier qui m'a donné les informations Ce questionnaire a été administré sans aucune difficulté malgré l'absence de la plus part des responsables qui ont pris leurs congées,J'ai pu rencontré l'adjoint au comptable qui m'a donné des informations en plusieursrendez-vous vu ses multip Cet entretien a été faitsur des bases sûr avec verification dans les registres et dans la base de donnés sur ordinateur.Malgré la prise plusieurs rendez-vous l'entretisn s'est bien deroulé Cet etablissement est sous administration juridique pour cause de litige entre proprietaire initiale et son associé d’où la difficultépour l'administrateur provisoire de faire état des details anterieures a 2001 date de sa prise de fonction il Cet interview a été faite au sein des locaux du "cyber jeune".Au cours de plusieurs visites ou j'ai manqué de justesse le responsable de la boite.mais heureusement j'ai eu une jeune dame ancienne du cyber et suppoée etre une dirigeante des acti Cet interview s'est deroulé de la meilleur des manieres. Les informationsm'ont été données par le responsable de l'entreprise . Il revient donc a la fin que toutes les informations sont cohérentes et previsibles Cette enquête s'est deroulé dans les circonstances tres troubles lorsque le PDG m'a trouvé avec Mr Bertin dans la salle d'attente et apres avoir fini mon interview;le PDG a été tres furieux et m'a violement chassé,Malgré cela nous avons continu Cette interview s'est fait au cours de plusieurs visite avec le principal gérant de l'entreprise a cause de son indisponibilité et de ses multiples occupations,Il ressort a la fin de ceci que l'entretien s'est bien déroulé vu la volonté du re Cette interview a été faite en plusieurs etapes .D'abors le directeur d'exploitation que j'ai rencontré et a commencé,m'a fait savoir qu'il ne dispose plus assez de temps pour continuer et m'a donné rendez vous pour jours plus tard.Nous avons c Contacté depuis le 06/07/09, il a fallu beaucoup de patience et de perseverence pour realiser cette interview,Ceci a cause d'abord de l'etat de santé du DAF , mais aussi a cause de ses lourdes responsabilités car il tenait lui-même a me recevoi De maniere général , l'entretien s'est assez bien passé sauf qu'il a connu beaucoup d'intérruption qui justifient la durée de l'entretien qui semble assez long Difficile a convaincre le repondant aux questions,Il est hostile croyant que se sont les impots Directeur general evasif dans l'ensemble et moin disponible.Comptabilité aproximative(classement desordonné des archives).Comptable volontaire et tres disponible Elle etait prête a repondre entierement ames questions mais m'a dit qu'elle travaille pour quelqu'un et si le patron est au courant qu'elle ma donné de telles informations, elle risquerait de perdre son emploid'ou elle ne pouvait as repondre a En realité, l'enquête s'est deroulée dans de tres bonne conditions malgré la petite pluie qui faisait parfois repeter certaines questions ,Il etait exactement 16h30lorsque cette pluie commençait et ne s'est arrêtée que 10minute apres la fin de Entreprise de grande envergure avec des directeurs strictes et toujours en deplacement;raison pour laquelle la rencontre n'a pas ete facile,Aussi le directeur dont j' ai rencontréa déclaré que les secrets de l' entreprise ne seront pas divulgué Exceptées les questions ayant trait au chiffre d'affaire ou le repondant n'a voulmu fournir aucune information, toutes les autres questions ont été repondu sans hesitation, mais il serait impossible de dire si les pourcentages donées sont exac FINALEMENT TERMINE APRES DE MULTIPLES VISITES;LE REPONDANT NE DISPOSANT PAS TOUJOURS DE TEMPS,IL A JUSGE LE QUESTIONNAIRES VOLUMINEUX ET QUE LA PROCHAINE FOIS IL NE SERA PLUS DISPONIBLE, ET NOTE QU'APRES, IL Y'AURA PLUTOT AUGMENTATION DES TAXES IL AJUGE QUEL'INTERVIWE A CREE UNE MODIFICATION SUR SON EMPLOI DU TEMPS IL M'A ACCUEILLI AVEC GRAND RESPECT ET ME RACCAOMPAGNAIT A A LA PORTE;IL CONSULTAIT CHAQUE FOIS LES DOCUMENTS;IL APPELAIT SES DIFFERENTS COLLABORATEURS POUR AVOIR REPONSES A CERTAINES QUESTIONS RELEVANT DE LA COMPETENCE DE SES DERNIERS IL N'YA PAS EU DE PROBLEME LORS DE L'INTERVIEW, REPONDANT TRES DEGAGE ET QUI MAITRISE BIEN LE SUJET. RIEN A SIGNALER QUI POUVAIT INFLUENCER LES RESULTATS. Ici le Directeur general n'as pas pu me donner le coût annuel du travail et les chiffres de tous les autres coûts parceque le comptable ne travaille pas permanament dans son entreprise,Cependant il connaît son chiffre d'affaire de l'annee fisca Ici les donées sont du groupe Fokou avec toutes ses structures ;le PDG lui-même m'a dit qu'il ne peut rien dissocier,alors le groupe fokou engloble les Acieries,SCTM,les distributions et la sofavin Il a été tres bien accueillant mais seuleument ne disposait pas de cahiers de comptabilité pour me donner les reponses relatives au chiffre d'affaire,mais le reste des reponses aux questions peuvent etre fiabe Il etait ouvert mais s'inquietait lorsqu'on parlaitdes chiffres et m'a donc demandé d'attendre,son patron rentrer d'un voyage d'affaire en Europe,C'est bien apres qu'il m'a dit qu'il avait peur des dispositions(menaces)que pouvait lui poser ce Il n'a pas eu d'incident majeur a part qu'il ne soit depourvu d'un compte bancaire et les chiffres sont donnés de maniere aleatoire Il n'a pas eu de probleme en tant que tel lors de cet interview;juste que le respondant n'a pas voulu me donner l'etat de salaire et d'appointement des employés de cet etablissementsoit disantqu'il n'est pas permis de le faire et que cela faisa Il n'y a pas eu d'incidents majeurs en dehors du nom du repondant qu'il ne m'a pas donné, ni son numero de telephone .Il exige un contrôle pour donner son nom.Cependant tous les chiffres ont été donnés en consultant les registres Il n'y a pas eu d'incident majeur qui pourait influencer les resultats puisque les registres intervenaient à tout moment lorsqu'ils etaient sollicités ,seuleument le pourcentage des actions detenus par le principalproprietairea été estimécar ç Il ressort de cet entretien que l'entreprise a changer d'activité et de nom, mais le proprietaire pricncipal reste le même,Aussi la taille de l'entreprise achangé vu le changementd'activité,ces informations m'ont été données par le directeur gé Il ressort à la fin de cet interview que le super stars pressing a changer d'appelation il est maintenant Exelence pressing,mais toujours avec le même personnel.Ces informations m'ont été données par le proprietaire majoritaire de l'entreprise. J suis arrivée à la societe à 15H55 l'accés a été tres facile et l'entretien s'est deroulédans un climat tres parfait,avec le proprietaire de le structure qui est le gerant principal.Aucune difficulté n'a été enregistré J'AI ATTENDU PENDANT LONGTEMPS POUR QUE LE DIRECTEUR GENERAL M'ORIENTE VERS LE COMPTABLE ET L'ASSIATANT COMPTABLE POUR PLUS D'INFORMATIONS,MAIS,DANS L'ENSEMBLE,TOUT S'EST BIEN PASSE J'AI BENEFICIE DE LA PRESENCE D'UN TIERS QUI A INCITE LA DAME A M'ACCORDER L'INTERVIEW,CAR CELLE-CI ETAIT ASSEZ RETICENTE AU DEBUT MAIS TOUT EST ENTRE DANS L'ORDRE ET L'INTERVIEW S'EST BIEN PASSEE J'AI RENCONTRE LE DIRECTEUR GENERAL EN PERSONNE ,QUI M'A DONNEE TOUS LES RENSEIGNEMENTS POSSIBLES ,SAUF AU NIVEAU DES CHIFFRES QUI SONT CAR LE COMPTABLE EST EXTERNE ET N'EST PAS DANS LA VILLE J'AI TROUVE QU'IL EST SCELLE ET L'ENQUETE S'EST PASSE DANS UN LIEU PUBLIC DE SON CHOIX,OU IL M'A EGALEMENT CERTIFIE QU'APRES DECEMBRE 2009;L'ETABLISSEMENT CHANGERA DE NOM ET DE LIEU ET DE FORME JURIDIQUE, DESORMAIS CE SERA UNE ASSOCIATION /PART J'ai constaté pendant l'entretien que le repondant était un peu retissant lorsqu'il s'agissait du chiffre d'affaire et le pourcentage declaré aux impots ainsi que du nombre d'employées,en ce qui est de reste tout s'est bien passé J'ai fais l'interview avec le DAF , cependant les activités de la nouvelle SOGOTRANS ont demaré en decembre 2008 puisque l'ancien proprietaire était decédéle nouvel n'a pas changé le nom de l'entreprise d’où les chiffres d'affaires ne sont pas J'ai été reçu au restaurant de l' hotel ce qui a empêché la fouille des registres et autres documents ;mais le responsable s'efforcait de reflechir et de faire des calculs mentaux pour me fournir des reponses satisfaisantes J'ai été reçu de ma niere royale tout en me donnant des reponses sans hesitations avec vérification sur registre et les calculs avec precision sur pourcentage J'ai été reçu de maniere chaleureuse sans trop de protocole J'ai été reçu par le directeur general qui m'a orienté et ce dernier a aussi donner des element de reponses,inclus les chargés de certains domaines tel l'electricité; la vente,Le chef comptable ne m' a donner ques des approximations des reponse J'ai été reçu par une suite protocolaire afin de realiser mon interview dans de meilleur conditions,Il appelait même ses collègues pour faire face a certaions reponses J'ose croire que les informations du directeur du pavillon vert (Supermarché à Bastos, face commissariat) sont les meilleurs,Cependant malgré son chiffre d'affaire de 600millions il insiste sur le financement de la banque mandiale par ailleur i JE PENSE QUE LES INFORMATIONS QUI SONT RAPPORTEES PAR Mr MOUNGAN SONT VRAISEMBLABLES ;CAR TRES DISPOSE CE LUNDI, APRES M'AVOIR RENVOYE MILLE ET UNE FOIS Je doute de la qualité de l' information Car Mr yankam Richard est decédé il y a de cela plus d'un an et son fils a pris la direction et je pense qu' il ne maitrise pas bien la structure pour les chiffres car c'etaiet son pere qui faisait tout L interview s est deroule sans difficulte,le repondant consultait ses collegues coprprietaires de temps en temps L' interview s'est deroulé avec le responsable de la comptabilité et du personnel,Il m'a donné toutes les informations et les chiffres etaient retiés des registres L'ACCES ETAIT PENIBLE ,APRES DEUX RENDEZ-VOUS,LE DIRECTEUR FINANCIER M'A ENVOYE AUPRES DE SA SECRETAIRE ET A PREVENU QUE CERTAINES INFORMATIONS LIEES AUX CHIFFRES ETRAIENT CONFIDENTIELLES L'ACCUEIL FUT AU DELA DE MES ESPERANCES,LES CADRES SONT JEUNES ET DYNAMIQUES, CA CADRE AVEC LA NOUVELLE POLITIQUE DU GOUVERNEMENT,LES REPONSES DONNEES SONT CONFORMES A LA VERITE L'ENTRETIEN A COMMENCE AVEC UNE HEURE DE RETARD C'EST A DIRE A 11HEURES AU LIEU DE 10HEURES,LE REPONDANT PRINCIPAL EST LE PROPRIETAIRE PUISQUE LE COMPTABLE EST EN CONGE,L'ENTRETIEN S'EST BIEN PASSE SAUF QU'AU CREDIT, LE REPONDANT JUGE QUE C'EST L'ENTRETIEN S'EST BIEN DEROULE L'ENTRETIEN S'EST DEROULE AVEC LE CHEF ADMINISTRATIF ,IL ETATIT OUVERT A TOUTES LES QUESTIONS , MAIS HESITANT SUR LES CHIFFRES,QU'IL A FINI PAR DONNER MALGRE LUI L'ENTRETIEN S'EST DEROULE D'UNE MANIERE SIMPLE ET FIABLE DANS LA COLLECTE DES INFORMATIONS AVEC LE MANAGER DE L'HOTEL QUI GERE SENSIBLEMENT TROIS FONCTIONS: CONTRÔLE DE GESTION, COMPTABILITE ET MARKETING. JE N'AI RENCONTRE AUCUNE DIFFICULTE POU L'ENTRETIEN S'EST DEROULE SANS PROBLEME L'INTERVIEW A ETE FAIT FACE A FACE AVEC LE PROPRIETAIRE PRINCIPAL DE L'ETABLISSEMENT TRAPIC. TOUTES LES DONNES ET CALCULS ONT ETE RELACTE DE MANIERE FIABLE ET CONCRET SANS PROBLEME L'INTERVIEW N'A PAS ETE FACILE ,TROP DE PROBLEMES POUR RENCONTRER LE DIRECTEUR GENERAL,NEANMOINS,LE DIRECTEUR D'EXPLOITATION M'A RECU,MAIS PROMIS QUE CELA DEVAIT PRENDRE LA PROCEDURE ADMINISTRATIVE DE L'ETABLISSEMENT MAIS QU'IL M'A JUSTE AIDE L'INTERVIEW S'EST BIEN DEROULEE MALGRE QUELQUES TEMPS D'ARRET L'INTERVIEW S'EST BIEN DEROULEECAR NON SEULEMENT C'ETAIT LE PROPRIETAIRE LUI MEME QUI M'A ACCUEILLI,MAIS EN PLUS IL N'A PAS TROUVE D'INCONVENIENTS A M'ACCORDER SON TEMPS,L'ENTREPRISE A CHANGE DE NOM ET EST DEVENUE AUJOURD'HUI JORKLAN L'INTERVIEW S'EST DEROULEE AVEC LE DIRECTEUR DES RESSOURCES HUMAINES, DANS LES BONNES CONDITIONS PUISQU'IL ETAIT EN POSSESSION DE TOUS LES CHIFFRES L'INTERVIEW S'EST DEROULEE SANS OBSTACLE MAJEUR ,MALGRE LE FAIT QUE LE REPONDANT ETAIT PARTAGE ENTRE LE SUIVIE DE SES ACTIVITES ET L'INTERVIEW L'INTERVIEW S'EST PASSEE DANS LES BONNES CONDITIONS, SEULEMENT QUE LE REPONDANT PAR MOMENT HESITAIT AVANT DE REPONDRE A CERTAINES QUESTIONS L'accueil a été tres chaleureuse, malgré sa grande occupation au travail il a fait des appels pour estimer certains chiffres L'arrivée du PDG a affecté l'interview dans le sens ou il y aeu interruption,les donnéesrelatives à la question N7 sont a peu pres conforme a la realité L'enquête a été facilement effectué,Le repondant durant l'interview s'est montré vraiment interessé et n'a permi a aucun employéd 'interrompre la conversation,Par ailleurs il s'est avoué incoimpétant de repondre aux questions concernant le cout L'enquête s'est deroulé dans de bonnes conditions a cause de la disponibilité totale du repondant L'entreprise a changer sa raison sociale en fonction de la nouvelle forme juridique qui s'est introduit au sein de la structure d?où Scapral est devenu Calprod et utilise le même fond de commerce ,avec certains actifs qui ce sont ajouté,Ce qui L'entreprise ne se trouve plus a l'immeuble SOCOPAO mais a côté de la nouvelle direction de MAERSK en allant a la base navale L'entreprise ne supporte aucun frais d'envoi,l'etablissement a changer de nom:ETS Feuheu desire et Cie.Disponible mais discret en ce qui concerne le statut des employés (salaires et autres) L'entretien a duré plus de deux heures; de temps en temps il n'y avait des moments d'interruption pour la recherche des informations complementaire aupres du directeur financier et pour repondre aux differents appels telephoniques qu'il recevai L'entretien s'est bien deroulé L'entretien s'est bien deroulé du debut a la fin ;il y avait quelques arrêts dus aux appels telephoniques que le repondant recevait L'entretien s'est bien passer et le repondant a dit que dès a present il sera toujours disponible pour nous fournir les informations L'entretien s'est bien passer malgré plusieurs rendez-vous L'entretien s'est passe dans un climat de quietude et de responsqbilite car le repondant bien que trouvant a certains moments le questionnaire assez long s' offrait qu' a meme le plaisir de repondre a toutes les questions au regqrd de l'importa L'entretien s'est passé dans le bureau climatisé du répondant censé etre le directeur regional de vente dans le littoral,Outre il ,y a pas eu de perturbation lors de cet entretien sauf que les informations n etaient pas tirées directement des r L'entretien s'est tenu dans son bureau,nous avons été interrompu 3fois ceci afin qu'il puisse resoudre certaines de ses preoccupations liés a son travail L'entretien se deroule bien avec beaucoup t'interêt pour le repondant.Il y a eu une seule interruption d'environ 10min et apres cela, linterviewé c'est totalement consacrer a la suite .Les informations sontassez fiable vu l'utilisation de la c L'entretient s'est bien déroulé L'entrevu a été avec le directeur general et il etait ouvert a toute les questions et même aux chiffres cependant ,il utilisait la calculatrice pour me les donner L'entrevu n'a eu aucun incident majeur ;en exception du fait que les chiffres ne sont pas puissés dans des registres,Elle utilisait la calculatrice pour me donner les chiffres L'entrevu s'est tres bien passé dans un climat de serenite mais seuleument les chiffres n'ont pas ete fouillé dans les registres L'etablissement fait partie d'un groupe de trois(3) structures ayant une seule direction generale qui s'occupe administrativement des 3 departements du groupe Arno,Nous avons constaté l'hesitation du directeur de departement Arno technique et e L'impression que je peux donner a la fin de cet interview est que la compagnie Batoula est une structure de 4 etablissements a savoir Batoula,Adic(whisky),Litocol(ciment cole des carreaux),Source volcanique(eau mineral),J'ai eu quand même la re L'indisponibilité du principal repodant a un peu gêné les reponses et j'ai dû competer le questionnaire avec le responsable magazin qui a cooperer L'interview a commencé avec le directeur administratif et financier qui nous a plustôt envoyé chez le chef comptable, a cause de son depart en vacances,Les réponses sont conformes a laverirté parceque tirés directement des registres de l'etabli L'interview a été entrecoupé afin de permettre au repondant de recevoir des coups de fil et de deleguer les taches,Dans l'ensemble tout s'est bien deroulésauf certains chiffres qu'il n' a pas voulu donner L'interview a été interrompu plus de deux fois dû au service que devrait rendre le repondant dans le cadre de ses affaires L'interview a été realisé dans le bureau du directeur commercial adjoint et en presence du controleur technique et le comptable, tous délégue par la hierarchie pour suivre de bouten bout toute l'interview,A chaque question, ils voulaient savoi L'interview a été realisée lors de la visite a l'entreprise et par son principal dirigeant qui a eu recours pour certaines reponses a son directeur administratif et financier,Bien qu'entrecoupépar des coups de fils et des instructions données a L'interview n'a eu aucun probleme L'interview s'est bien passé ,mais le repondant n'a puisé dans aucune source,il donnait les chiffres et les pourcentages avec beaucoup de retenu,Aucne source n'a ete ouverte mais excepté ce fait,le repondant a repondu a toutes les questions L'interview s'est bien déroulé L'interview s'est bien déroulé sans interruption majeure , L'interview s'est bien déroulé, le questionnaire a été photocopie et notre conversation enregistré,La directrice commerciale donnait certains chiffres après avoir au préalable appelé son directeur au téléphone et elle m'a fait comprendre que c' L'interview s'est bien passer avec le DG qui etait ouvert a toutes les quetions qui n'avainent pas de rapports aux chiffres ,c'est ainsi qu'il me donna le chiffre d'affaires d'une maniere arbitraire; en plus il a refusé de me donner tous les a L'interview s'est bien passé L'interview s'est bien passé avec leDG et toutes les informations m'étaient données sans difficulté en dehors des chiffres qu'il calculait dans une calculette parcequ'il ne detenait pas le rapport L'interview s'est derouler en deux(2) jours, le temps pour elle de reccueillir toutes les informations mises a ma disposition.Il y avait souvent des moments d'interruption pour consulter les registres et voir les collegues pour la bonne inform L'interview s'est deroulé apres avoir deposé la lettre et au premier rendez vous aucunproblemene s'est produit,le repondant a fourni les informations directement des registres et avec precision L'interview s'est deroulé dans de bonne conditions L'interview s'est deroulé dans des conditions sympatiques apres avoir fais quarte tours dans cette structure L'interview s'est deroulé dans un climat de confiance,la repondante etait receptive et assez ouverte,elle espere qu'on verra la suite de l'interview dans les brefs detais L'interview s'est deroulé en presence des controleurs du supermarché,le repondant etait tres embarassé lorsqu'il devait repondre aux questions liées aux chiffres et un des controleurs a photocopie le questionnaire et pris toutes mes coordonnées L'interview s'est deroulé face à face apres plusieurs tentatives avec le directeur general adjoint.D'ou il n' y a pas eu d'eclaircissement sur certain points à l'instar du chiffre d'affaire 2006 et 2008 c-a-d qu'il n'as pas voulu me les donner L'interview s'est deroulée normalement malgré quelques interruption dues aux appels telephoniques L'interview s'est déroulé dans de bonnes conditions L'interview s'est passé dans de bonnes conditions en dehors des archives qu'elle avait de la peine a fouiller LA REPONDANTE ETAIT ASSEZ MEFIANTE AU DEBUT DE L'INTERVIEW ELLE DEMANDAIT LES NOTES PROVENANT DE LA BANQUE MONDIALE;ELLE M'A ENSUITE CONDEGIEE ET M'A DEMANDE D'ALLER CHERCHER LES INFORMATIONS AU MINISTERE DE LA SANTE; APRES BEAUCOUP D'INSISTAN LE CHARGE D'ETUDES NOUS A RESERVE UN ACCEUIL AGREABLE ,IL NOUS A FOUNI LES INFORMATIONS CONFORMES A LA VERITE PARCEQUE PUISEES DIRECTEMENT DES REGISTRES ET DE SON MICRO-ORDINATEUR,MALGRE LES MULTIPLES INTERRUPTIONS, IL A TENU A TERMINER SON INT LE DIRECTEUR A ETE TRES PATIENT ET GENTIL, IL A FAIT APPEL A SON COMPTABLE POUR AVOIR LES SOURCES CONCERNANT LA SECTION PERFORMANCE;L'ENTRETIEN A ETE REALISE SANS PROBLEME LE DIRECTEUR AVEC L'AIDE DE SA SECRETAIRE M'ONT ACCORDE ASSEZ DE TEMPS , ENVIRON UNE HEURE 40 MINUTES POUR REPONDRE A MES QUESTIONS ,L'ENTRETIEN S'EST BIEN DEROULE , MALGRE QUE LE REPONDANT A JUGER CERTAINES QUESTIONS ETAIENT PLUS CONFIDENTIELL LE DIRECTEUR GENERAL A FAIT APPEL A SON COMPTABLE ET A SON FINANCIER POUR AVOIR LES DONNEES EXACTES,L'INTERVIEW S'EST BIEN DEROULEE ET S'EST TERMINEE DANS LES BONNES CONDITIONS LE MEDECIN JUIMO ALAIN GEORGES DE LA PHARMACIE JOUVENCE A ETE TRES ACCUEILLANT, CEPENDANT TRES EXIGEANT SUR LA QUQLITE DE RENDEMENT DE NOTRE ETUDE,PAR AILLEURS, LES REPONSES SUR LES FINANCES DE L'ENTREPRISE ONT ETE BIEN PERCUE CAR IL A UTILISE LE MOTEL LA TAVERNE A ETE TRANSFORME EN SNACK BAR LA TAVERNE ET CONSERVE LE MEME PERSONNEL. CEPENDANT IL EXISTE D'AUTRE ETABLISSEMENT LA TAVERNE COMME CELUI D'EDEA. CES INFORMATIONS M'ONT ETE DONNEE PAR LA PRINCIPALE GERANTE DE L'ANCIEN MOTEL L LE PDG M'A RECU SELON LE RENDEZ-VOUS QU'IL M'A DONNE ; UN MONSIEUR TRES COURTOIS, MAIS TRES MEFIANT A SA VUE DU QUESTIONNAIRE ,IL M'A DIT QUE C'EST VOLUMINEUX ET IL N'A PAS LE TEMPS,J'AI DU LE CONVAINCRE QUE JE FAIS DANS LE MARKETING TOURISTIQU LE PROPRIETAIRE DE LA SOCIETE EST EN VOYAGE,LE COMPTABLE M'A ENVOYE CHEZ LE CHEF DU PERSONNEL,ET A L'INTERVIEW,IL YA EU INTERRUPTION PENDANT UNE VINGTAINE DE MINUTES POUR RAISON PROFESSIONNELLE LE PROPRIETAIRE N'EST PAS SUR PLACE ET C'EST LUI QUI DETIENT LES REGISTRES DE L'ETABLISSEMENT,C'EST LA RAISON POUR LAQUELLE LE RESPONSIBLE HESITAIT SUR CERTAINES REPONSES, IL A GARDE L'ANONYMAT SUR SON NOM DE FAMILLE, LE REPONDANT S'EST PLAINT DE LA LONGUEUR DU QUESTIONNAIRE,IL A AINSI FALLU DES ASTUCES POUR LE RETENIR LE REPONDANT AVAIT BEAUCOUP DE PEINE A COMPRENDRE CERTAINES QUESTIONS ET J'ETAIS OBLIGE DE ME SERVIR DU MANUEL DE COMPREHENSION POUR LUI EXPLIQUER LES QUESTIONS ,LE REPONDANT A FAIT APPEL A SON COMPATRIOTE POUR COMPLEMENT D'INFORMATIONS LE REPONDANT CRAINT D'ETRE CIBLE PAR DES INSTANCES SUPERIEURES A LA SUITE DE L'ENQUETE ET NE TROUVE PAS D'INTERET VERITABLE ET OBJECTIF A L'ACTION DE LA BANQUE MONDIALE EN RAISON DE SON CARACTERE PRIVE ET INDEPENDENT LE REPONDANT DONNE DES REPONSES SANS CONSULTER LES DOCUMENTS ELLE DONNE L'IMPRESSION DE QUELQU'UN QUI REPOND POUR QU'ON LIBERE RAPIDEMENT SON BUREAU LE REPONDANT ETAIT RETICENT AU DEBUT CROYANT QUE C'EST UNE NOUVELLE FORME POUR L'ADMINISTRATION FISCALE D'ENTRER EN PROFONDEUR ET CONNAITRE LE FONCTIONNEMENT DE L'ENTREPRISE,DE PLUS NOUS ETIONS DE TEMPS EN TEMPS INTERROMPUS PAR LE PERSONNEL QUI LE REPONDANT ETAIT SOLLICITE POUR RESOUDRE CERTAINS PROBLEMES DANS SON ETABLISSEMENT, CE QUI INTERROMPAIT DE TEMPS EN TEMPS L'INTERVIEW,SINON DANS L'ENSEMBLE TOUT S'EST BIEN PASSE LE REPONDANT ETAIT TROP HESITANT LE REPONDANT FUT TRES RECEPTIF ET VRAIMENT PATIENT, PAR CONSEQUENT, LES INFORMATIONS RECUES RELEVENT DES ESTIMATIONS CALCULEES AVEC PRECISION,CEPENDANT, IL M'A REPONDU PARCEQUE IL N'AIMERAIT PAS QUE CA POSE PROBLEME A SON POSTE LE REPONDANT N'ETAIT TOUJOURS PAS DISPONIBLE ,NOUS AVONS DU ARRETER PLUSIEURS FOIS ET RENVOYER DES RENDEZ-VOUS FAUTE DE TEMPS LE REPONDANT SE MEFIAT DE CERTAINES QUESTIONS, SURTOUT LIEES AUX FINANCES ET PERSONNELLES; ET A CHAQUE FOIS IL DISAIT QU'IL NE SAVAIT PAS, ET JE RELANCAIS POUR LE POUSSER A DONNER LES CHIFFRES ;APRES TOUT S'EST BIEN PASSE , ET LE REPONDANT S'ES LE RESUME QUE JE PEUX FAIRE A LA FIN DE L'INTERVIEW C'EST QUE L'ENTRETIEN S'EST BIEN DEROULE AVEC LE DIRETEUR GENERAL QUI N'EST AUTRE QU'UN EXPATRIE ;IL M'A FAIT SIGNE DES DOCUMENTS GARANTISSANT DE NE PAS ENDRE PUBLIC LES INFORMATIONS ET QU'IL LE TRAVAIL S'EST BIEN EFFECTUE SANS PERTUBATION ,LE REPONDANT ETAIT CERTES DISPONIBLE ,MAIS UN PEU RETICENT A L'IDEE DE FOURNIR CERTAINS CHIFFRES LES CHIFFRES SONT DONNES D'UNE MANIERE ARBITRAIRE LES INFORMATIONS SONT RECUEILLIS DANS UNE BONNE ATMOSPHERE. IL FAISAIT REFERENCE AUX REGISTRES, AUX APPELS TELEPHONIQUE DE SON COMPTABLE, DE SONT DRH, IL UTILISAIT LA CALCULATRICE. LES PROBLEMES RENCONTRES SONT CEUX DE CHERCHER L'ETABLISSEMENT ET DE RENCONTRER LE DIRIGEANT PROPRIETAIRE,MALGRE PLUSIEURS TENTATIVES J'AI PU QUAND MEME RENCONTRER CETTE DAME QUI M'A DONNEE DES INFORMATIONS,CE QUE JE PEUX DIRE C'EST QUE LE NOM La comptable nous a donné un chiffre d'affaire approximatif de l'exercice 2008 car l'expert n'avait pas encore remis son rapport final La difficulté a été d'avoir plusieur fois dans cet etablissement afin de rencontrer le directeur d'exploitation sinon l'entretien s'est bien deroulé lorsque j'ai pu obtenir le rendez-vous La disponibilité du repondant outre la manque des précisions, très retissant au chiffre d'affaire car il juge que c'est privé. La societé est tres ouverte et franche La visite des fonctionnaires de l'administration fiscale qui a entrainé la fermeture immediate de léetablisseent pour non paiement des impots,Ce jour juste apres mon entretien qui s'est bien passé sauf qu'il n'a pas donné les reposes exacts a La visite s'est passer d'une maniere fiable et concrête , sans ambiguité avec l'assistant controleur financier.Toutes les informations concernant les chiffres ont été puissés dans les registres de l'hotel le meridien Le chef de distrit m'a envoyer vers son assistante qui a d' abord été reticente au debut ;mais tres ouverte par la suite ,Elle allait de temps en temps receuillir des informations aupres du chef qu' elle me transmetait ensuite,tout s'est bien Le chef de horizon electronique apres tant et tant de rendez vous à cause de l'indisponibilité a fini par repondre à tout les questionnaire mais il prefere rester dans l'anonymat, Le comptable nommé Djeunou Robert a jugé qu'il n'avait pas besoin de consulter ses documents comptables pour me fournir les informations,donc il m'a donné des estimations calculé avec precision sur son ordinateur ,L'enquête s'est deroulé apres Le contact avec le repondant a ete facil meme comme a la fin de l interview il etait deja extenue, outre que reperer le locale de l entreprise n a pas ete facil pour moi Le directeur a été tres agreable surtout qu'il venait de subir un coup de vol dans sa boulangerie,j'ai du suppié le comptable pour avoir l'entretien qui s'est passé a l'encontre de son directeur Le directeur administratif et financier de cette entreprise n'a pas pu me donnertoutes les informations vu ses multiples sollicitationsdansle cadre de son service.Il m'a doncenvoyévers sa secretaire avec qui j'ai fini l'entretien Le directeur etait sympa et attentif,il m'aaccordé assez de temps dans son bureau pour qu'il n’ait pas d'interruption pendant l'interview Le directeur general est basé en France le respondant a pris soin de consulter les plus anciens de l'entreprise pour fournir toutes les informations necessaires Le docteur Boum Bernard a été très disponible, jusqu'à la declaration du chiffre d'affaire,L'entretien s'est bien deroulé Le gérant m'a donné des reponses presque fiables par rapport aux opinionset perceptions; quant à la directricequi était censée m'apporter des clarifications par rapport aux chiffres, elle a catégoriquement refusé au point de meme vouloir me met Le principal repondant n'avait pas tout les chiffres a sa disposition; le dirigeant etant indisponible pour maladie n'etait pas sur place Le principal repondant qui est le DGA ne pouvait pas me repondre sans l'aide du comptable vu qu'il n'a fait que cinq mois dans l'entreprise,Alors le questionnaire a ete fais par deux personnes et de maniere conforme a la verité puisque ceux-ci Le repondant a completement refuséde repondre aux questions relatifs a certains chiffres puisqu'il a refusé malgré mon insistance de fouiller les registres ,Quant aux autres questions les reposes sont fiables puisqu'il les repondait sans hesit Le repondant a estimé les reponses sans toutefois se refere à un quelconque collaborateur , ni un regeistre car il juge que ses reponses sont exactes,Mais la fatigue resultant de la longueur du questionnaire a aussi fait qu' il des nombres arbi Le repondant a plusieurs fois repoussé notre entretien d’où beaucoup d'allées et retour de l'enqueteur. Le repondant était le seul à etre disposé à nous repondre car d'autres refusaient catégoriquement de nous recevoir estimant qu'ils ont beauc Le repondant a trouvé le questionnaire tres volumineux et delmande que la prochaine fois que l'on puisse reduire le nombre de pages pour leur permettre aussi de travaillercar il a dû perdre un rendez-vous avec un client pour me satisfaire Le repondant a un point de vue retissant à l'egard de la Banque mondiale,il pense que la banque modiale possède des informations et connais d'ailleurs ce qu'il y a lieu de faire mais ne veulent rien faire;il est retissant en terme de chiffre.L' Le repondant a été disponible et volontaire malgré certaines interruption par son personnel et ses visiteurs. Les données bien qu'estimées ont été calculés avec precision Le repondant a été gentil par ce qu'il a repondu à tous mes questions malgré que certaines questions il paniquait un peu pour me repondre il me disait que c'était confidentiel. Le repondant a été retissantpour les questions qui touchent directementsont entreprise au bout de 15 minutes il n'était plus disposé à fournir des réponses. Le repondant a été tres coopérant et repondait sans retenue, mais il a exprimé son mecontentement au debut de l'interview ceci parce que le rapport lui est parvenu 3 ans apres la derniere rencontre. Le repondant a été tres diisponible cependant il a bien hesité avant de donner le chiffre d'affaire Le repondant a été tres disponible Le repondant apores beuacoup d'insistance à repondu aux questions ,Il a refuser de donner certains chiffres ,Les reponses sont a 90% fiables Le repondant avait beaucoup peur que le directeur principal pouvait le surprendre lors de l'amistration du questionnaire et si on se rend compte qu' il a repondu aux question il risqué perdre son emploi car le directeur m'avais refusé l'entreti Le repondant de 2006 Mr Jean pierre Noah qui etait a l'epoque chef du personnel est aujourdhui receptioniste contact 99724536 Le repondant etait tres méfiant il a fallu le prendre avec tout pour qu'il accepte regardé les reponses vennaient des cahiers de l'entreprise pour certaines reponses et le reste il les disaient spontanément Le repondant etait tres presse, mais serieux dans le choix des reponses.Malgres toutes les perturbations l interview s est bien deroule Le repondant hesitait a donner les chiffres et a chaque fois il me demandait cela ne servais a quoi?il m'a même demandé si je travaillais pour le compte de la Sitabac leur principal concurant,il etait tres méfiant et chaleureux ,par contre l'en Le repondant juge que certaines questions relatives au salaire sont confidentiels. Le repondant m'a consacré son temps pour répondre a mes questions il etait ouvert et il n'y a pas eu d'interruption durant notre interview Le repondant m'a consacré tout son temps pour me fournir les informations,l'entretien s'est deroulé sans probleme Le repondant m'a dit que c'est la derniere fois qu'il participe a ce jeu car dans les années antérieures les enquêtes l'avaient garanties une subvention de la part de la banque mondiale ,alors il ne souhaite plus etre deranger Le repondant m'a donné des informations avec beaucoup de précisions. Le repondant m'a repondu bien et dans de très bonnes conditions malgré que certains de ces nombres étaient des chiffres arbitrares. Le repondant me reçoit dans son bureau de la Fecafoot et il n'avait pas certaines données sous sa main et il appelait chaque fois son financier pour avoir certains chiffres,l'entretian s'est bien passé Le repondant n'etaient pas ouvert en ce qui concerne les chiffres d'affaires et les salaires mais par rapports aux questions, il a repondude maniere vraissemblable Le repondant n'etait pas content de repondre il avait tres peur que l'on peut lui créer des problemes par la suite,je doute qu'il puisse nous recevoir la prochaine foi car il a menacé sa gerante pour l'avoir appelé; car le questionnaire lui a p Le repondant ne parlait pas tres bien français, il a fait venir un interprete et à certaines questions il disait qu'il donne les reponses à peu prêt exacte mais que je lui laisse mon numero de telephone qu'il poura me rappeller apres avoir eu c Le repondant s'est beaucoup servi des egistres de l'entreprise pour donner les chiffres,L'entretien s'est bien passé Le repondant était quelqu'un tres sociable, toutes les informations données sont aussi fiables. Le repondant était tres gentil, tout a fait disposé a me repondre mais par rapport aux chiffres, il n'avait pas acces aux données puisque seul le proprietaire a accés et malheureusement est en congé pour un mois Le repondant était un peu impulsif et ne souhaitait pas se prononcer sur les chiffres actuelles de l’entreprise,il pense que cela fait parti des secrets de l'entreprise,il pense aussi que les informations pourraient etres utilisées contre son Le repondant était vraiment cooperant, la difficulté qu'il avait était au niveau de sa nouveauté à l'entreprise donc il était deligué de se renseigner aupres de certains anciens. Le repondantetait constament interronpu par l'arrivé des clients et repondant a la hate Le reponsable a été tres disponible et exprime sa satisfaction d'etre soutenu par la banque mondiale Le responsable du personnel a été tres favorable a l' interview, il nous a fourni des reponses conformes a la veritéparceque tirées de son micro-ordinateur, malgré les multiples interruptions,il a été dispoé a terminer l'interview Le responsable de la pharmacie est en congé, le responsable informatique a pu fournir des informations neccessaire ,cette interview a debué il y a plus de 2 semaines et il a fallut rencontrer le repondant pour la finaaliser Le répondant a été tres strict à garder l'anonymat, il insistait sur le fait les informations données restent confidentiel et refusait categoriquement de donner son nom meme avec beaucoup d'insistances, il y a eu beaucoup d'interruptions. Le re Le répondant était très dégagé mais croyait que je representait les impots, malgré cela tout s'est passé dans le serieux et l'anthousiasme. Les chiffres ont été puisés des docu,ents mais les salaires ont été simplement estimé;quand aux autres coûts ils n'ont pas voulu donné Les chiffres sont données par le repondant lui-même qui les puisent dans un registre et pour d'autres il fait des estimations,Le garage est entrain d'être cédé a quelqu'un activité le registre le transforme on y ajoute une activité le dirigeant Les differents repondants étaient nouveaux a leurs postes respectifs, le DAF a juste 2mois et son adjoint 7mois,ils ne maitrisaient pas toutes les informations, une semaine de decallage a été donnée pour pouvoirpuiser dans les documents concern Les estimations relatives aux chiffre d'affaire ont été faites avec précision bien que le comptable était absent lors de l'entrevue,Par ailleurs le repondant a signalé qu'il est difficile voir imposible de parler d’un proprietaire principal de Les freres du repondant etaient present et disaient a ce dernier de se mefier de ses declarations et lui rappelaient cela a chaque moment Les informations recueillis ici sont conformes a la verité puisque c'est le Directuer general de la boite lui-même qui repondait ,cependant les chiffres par rapport aux salaires, materiaux achtes et combustible etaiententreles mains du comptabl Les informations étaient tirées des registres et des ordinateurs de l'entreprise située au port Les repondants etaient mefiants et voulaient savoirs a qui devaient servir ses données dans leurs reponses,il y avait beaucoup d'hesitation,ils reflichissaient longuement avant de repondre Les réponses aux questions ont ete tiré des documents comptables de l'entreprise, et les calculs munitieux ont été faits soit pour trouver les pourcentages demandés soit pour trouver les chiffres Lors de l'interview, le directeur m'a perdu trop de temps car il se demandait a quoi aboutira cette etude et ce qu'il y gagnera apres etre interviwé,Est-ce que la banque mondiale financerait son activité?autant de questions sans reponse néanmoi Lors de l'interview, le repondant prenait tout son temps avant de repondre et pour les chiffres il prenait sa calculatrice pour me les donner,L'interview s'est bien passé, le seul problème qui peu etre considéré comme mineur c'est qu'il a dû re MALGRE PLUSIEURS VISITES,J'AI ETE RECU;LE DIRECTEUR M'A ENVOYE AUPRES DE SON SECRETAIRE, MALGRE SON TRAVAIL,IL A CONSACRE SON TEMPS A REPONDRE , MON REPONDANT UTILISAIT LES DOCUMENTS DE L'ENTREPRISE POUR REPONDRE A MES QUESTIONS. CEPENDANT, CERTAINES REPONSES EN L'OCCURRENCE LES TRANSACTIONS DOUANIERES, LES PERTES LORS DES ENVOIS ET RECEPTIONS SONT DES ESTIMATIONS. MONSIEUR GUY ROGER FOKOU, COMPTABLE DE L'ENTREPRISE AVAIT L'AIR DE BIEN MAITRISER L'ENTREPRISE,DISPONIBLE ET TRES DISCRET, IL M'A DEMANDER DE REPASSER CHERCHER SA CARTE DE VISITE Madame la responsable ayant d'autres occupations , il n'est pas facile de la rencontrer malgré plusieurs appels et passages ,Finalement celle-ci poursuit ses occupations en europe, seuleument l'une des representantes a bien voulu nous partager Malgré de multiple interruptions dû au fait que le directeur devait s'occupé de ses clients,il etait tres sympa et m'accordait tout son temps pour que l'entretien se déroule bien Malgré le fait que le responsable était occupé par les multiples taches, celui-ci a pu m'accordé sa disponibilité pour repondre favorablement a l'interview Malgré les miltuples taches et receptions de la pharmacienne qui ne nous ont pas permis de terminer l''interview au premiers rendez-vous, celle-ci a pu nous accordé sa disponibilité pour repondre a nos questions qu'eele trouvait vraiment long Malgré son emploi du temps tres chargé le directeur m'a reçu et l'entretien s'est bien passé Mefiance de la part du comptable ,il a trouvé l'interview long et les questions trop indiscret Mon sentiment a la fin de cet interview est qu'il s'estbien passé, j'ai eu affaire a la caissiere de l'entreprise qui est placéici comme representatrice des proprietaires qui ne sont pas present et n'y sont que tres rarement,les informations s Notons la grande disponibilité du repondant qui malgré le rendez-vous pris pour le vendredi 17 ; m'a reçu plutôt jeudi 16 et a essayé tant bien que mal de me fournir toutes les informations les informations dont il disposait et faisait de temp Nous pouvons dire au terme de cet entretien que les reponses sont conformes a la verite parcequ elle prenait la peine de se renseigner aupres de ses collaborateurs,du plus les reponses relatives aux chiffres concernant la productivite et l empl PAS DE PROBLEMES MAJEURS EN DEHORS DE LEUR EMPLACEMENT TRES CACHE PENDANT CETTE INTERVIEW,UN AGENT D'IMPOTS EST ENTRE ET LE REPONDANT A CRU QUE J'ETAIS AUSSI UN AGENT DES IMPOTS .IL N'A PLUS REPONDU AUX QUESTIONS,JE SUIS ALLE VERS SON ADJOINT POUR FINIR L'INTERVIEW, A LA FIN DE L'INTERVIEW, IL M'A DEMANDE DE PENDANT L'ENTRETIEN ,LE PDG EST ENTRE DANS LE BUREAU DU DAF ET SA PRESENCE A CHANGE L'ATTITUDE DU REPONDANT QUI NE VOULAIT PLUS DONNER LES CHIFFRES, DE PEUR D'ETRE VU EN TRAITRE DEVANT SON CHEF,VOILA POURQUOI IL A REFUSE DE ME DONNER LE NUMERO Pas de commentaire Pas de probleme majeur, le maximum d'effort a été fourni Pas de problemes majeures car les repondants etaient a mon entiere disposition.il s'est servi des documents et registre pour me fournir certaines information.Par ailleurs il a aussi fait appele au chef du personnel RAS RAS SAUF QUE JE SUIS REVENU UN AUTRE JOUR COMPLETER L'INTERVIEW POUR LA PARTIE FINANCIERE RESPONSABLE TOUJOUR EN MISSION, IL FALLAIT MULTIPLIER LES PASSAGES POUR DECROCHER SPONTANEMENT L'INTERVIEW ET POUR COMPLETER CERTAINS INFORMATIONS. LE REPONDANT A FAIT APPEL AU COMPTABLE POUR CERTAINSREGISTRES DE L'ETABLISSEMENT. Refractaire aux sondages Rencontre difficile à cause de la non stabilité du directeur et j'ai eu des difficultés aucours de l'entretien parceque le directeur est nouveau au sein de l'entreprise et n'a pas à sa disposition tous les données concernant les transactions de Rencontre spontanée,bon acceuil depuis la reception jusque chez le responsable financier en passant par la secretaire de direction qui m'a orienté chez le financier.Il y a quelques legére interruptions dues aux besoins de service mais en somme Repondant tres patien, ne s'est irrité à aucun moment de l'interview. Il y'a eu quelques interruptions pour pemettre au repondant de recevoir des coups de fil. Responsable disponible, mais trouve que le questionnaire prend assez de temps pour un responsable qui dois auussi gerer ses rendez-vous professionnels.neanmoins il faisait reference aux documents aussi Responsable tres méfiant quant a l'aspect chiffres.Se demande si l'etude est indispensable Rien a signaler tout le long de l'interview avec mon interlocuteur si ce n'est de la reticence a revélé les chiffres TOUTES LES INFORMATIONS RECUEILLIES ONT ETE EXTRAITES D'UN DOCUMENT COMPTABLE EXCEPTE LE POURCENTAGE D'ELECTRICITE PROVENANT DES GROUPES ELECTROGENES TRES MEFIANTE ,ELLE SEMBLAIT AVOIR PEUR, CAR ELLE CROYAIT TOUJOURS QUE JE SUIS AGENT DE L'ADMINISTRATION FISCALE TROP DE DIFFICULTES,NEANMOINS LE DAF ADJOINT ET LES AUTRES M'ONT RECU ET ILS SE SONT PRETES AU JEU DES QUESTIONS Tres bon acceuil du directeur administratif et financier, les reponses données sont conformes a la verité parceque puissées sdirectement des registres de l'etablissement Tres bon accueil du directeur des ventes mais a cause de son agenda lourd des rendez-vous nous n'avons pas pu administré le questionnaire au cours de plusieurs visites ,toutefois il a été tres disposé a nous fournir des informations Tres disponible malgré l'affluence des clients qui etaient reçus par la vendeuse,Apparement tres refractaire a la question de son chiffre d'affaire et de son annee d'ouverture,J'ose croire que ces deux questions ont eu des reposes exactes Tres méfiante elle semblait avoir peur car croyait toujours que je suis un agent de l'administration fiscale Tres peu rassurée a la demande du chiffre d'affaire de la pharmacie,chiffres donnée avec beaucoup de méfiance car son chiffre d'affaire est eroné compte tenu de l'etat des medicament present dans la salle Très gentilles et tres courtoises mais malheureusement n'etant presque pas informé par rapport sur certains chiffres,Le proprietaire etant en voyage UNE TRE GRANDE MEFIANCE VIS A VIS DE MOI CAR IL A FALLU QUE LE DIRECTEUR REGIONAL APPELLE LE DIRECTEUR D'AGENCE DE MVOG MBI POUR QUE CE DERNIER PUISSE REPONDRE AUX QUESTIONS FINANCIERES,LES REPONSES ONT ETE DONNEES MALGRE LUI ET D'UNE MANIERE H Une laverie a une seule unité de productionet a la limite deux:le lavage des vehicules et le vente de l'eau ;c'est fait par les employés ,consequence le propiretaire qui est ici comme directeur n'a pas un contrôle total des ;raison pour laquell Veillez remarquer que les deux comptables (a savoir Monsieur Ngatcheu et Mr Sanndjon) de Bricolux et de l'entreprise mere Socsuba,A la fin de l'interview le questionnaire a été renvoyé au directeur general adjoint pour verification Volonté et disponibilité du repondant car l'enquête s'est effectué sans interruption ce que je peus dire a la fin de cet interview c'est que le repondant a été coopérant, et il m'a donné les informations sans la moindre hesitation,mais il s'avére qque les informations sont des estimations calculées avec precision je ne suis présenté comme étudiant en marketing,et a certaines question, le repondant me disait que cela ne me servait a rien,et quand j'insistais, il devenait un peu méfiant et il m'a même demandé si je n'etais pas un espion,voir même un bandi l'interview s'est bien passé this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: SUPERVISORS PLEASE ANSWER This questionnaire was completed in: One visit in face-to-face interview with one person One visit in face-to-face interview with different managers/staff Several visits If answer is 1 then STOP HERE 363 1 One visit with one person 2 One visit with different managers/staff 3 Several visits if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours 1) SUPERVISORS PLEASE ANSWER 2) If option 2 or 3 in A.18, estimate duration of the whole interview 90 273 3 1.333 0.618 1 2 3 Sysmiss if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes 90 273 59 28.467 18.732 1 2 5 9 10 13 15 17 18 20 21 22 23 24 25 27 30 33 35 36 40 41 42 43 45 48 50 54 55 59 Sysmiss strict weights strict weights strict weights strict weights strict weights 363 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. weak weights weak weights weak weights weak weights weak weights 363 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Weak assumption: in addition to the establishments included in strict and median assumptions, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. median weights median weights median weights median weights median weights 363 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org panel int. panel int. panel int. panel int. panel int. 75 288 1 Sysmiss The variable identifies panel firms id panel int id panel int id panel int id panel int id panel int 95 268 For panel firms the variable contains the same id used in 2006 Strata unique identifier Strata unique identifier Strata unique identifier Strata unique identifier Strata unique identifier 363 The variable identifies sampling strata in the database