DDI_SRB_2013_ES_v01_M_WB Development Data Group 2014-04-10 NADA Version 01 (April 2014) Enterprise Survey 2013 ES 2013 SRB_2013_ES_v01_M World Bank European Bank for Reconstruction and Development NADA World Bank European Bank for Reconstruction and Development Enterprise Survey [en/oth] Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-06, most data collection efforts have been centralized within the Enterprise Analysis Unit. Earlier data from different survey instruments have been matched to an older standard instrument for dissemination on the website. The Enterprise Surveys, implemented in Eastern Europe and Central Asia countries, also known as Business Environment and Enterprise Performance Surveys (BEEPS), are jointly conducted by the World Bank and the European Bank for Reconstruction and Development for this geographic region. The objective of the research is to gain an understanding of firms' perception of the environment in which they operate. The surveys were until now administered four times at an interval of three years. This has added an important element of dynamics in the study of business environment in transition countries. v01 This research was conducted in Serbia between January 2013 and August 2013, as part of the fifth round of the Business Environment and Enterprise Performance Survey. The objective of the study is to obtain feedback from enterprises in client countries on the state of the private sector. The research is also used to build a panel of enterprise data that will make it possible to track changes in the business environment over time, thus allowing, for example, impact assessments of reforms. Through face-to-face interviews with firms in the manufacturing and services sectors, the survey assesses the constraints to private sector growth and creates statistically significant business environment indicators that are comparable across countries. In Serbia, data from 360 establishments was analyzed. Stratified random sampling was used to select the surveyed businesses. The survey topics include firm characteristics, information about sales and suppliers, competition, infrastructure services, judiciary and law enforcement collaboration, security, government policies, laws and regulations, financing, overall business environment, bribery, capacity utilization, performance and investment activities, and workforce composition. In 2011, the innovation module was added to the standard set of Enterprise Surveys questionnaires to examine in detail how introduction of new products and practices influence firms' performance and management. Serbia National Regions covered are selected based on the number of establishments, contribution to employment, and value added. In most cases these regions are metropolitan areas and reflect the largest centers of economic activity in a country. The primary sampling unit of the study is the establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The manufacturing and services sectors are the primary business sectors of interest. This corresponds to firms classified with International Standard Industrial Classification of All Economic Activities (ISIC) codes 15-37, 45, 50-52, 55, 60-64, and 72 (ISIC Rev.3.1). Formal (registered) companies with five or more employees are targeted for interview. Services firms include construction, retail, wholesale, hotels, restaurants, transport, storage, communications, and IT. Firms with 100% government/state ownership are not eligible to participate in Enterprise Surveys. Sample survey data [ssd] The scope of the study includes: - Characteristics of Establishment; - Infrastructure and Services; - Sales and Supplies; - Degree of Competition; - Innovation; - Land and Permits; - Crime; - Finance; - Business-Government Relations; - Use of Consulting Services; - Labor; - Business Environment; - Performance; - Expectations; - Perceptions of Obstacles. IPSOS The sample was selected using stratified random sampling technique. Three levels of stratification were used: industry, establishment size, and region. Industry was stratified into one manufacturing and two service sectors (retail, and other services). Size stratification was defined following the standardized definition for the roll-out: small (5 to 19 employees), medium (20 to 99 employees), and large (more than 99 employees). For stratification purposes, the number of employees was defined on the basis of reported permanent full-time workers. This seems to be an appropriate definition of the labor force since seasonal/casual/part-time employment is not a common practice, except in the sectors of construction and agriculture. Regional stratification was defined in 4 regions (city and the surrounding business area) throughout Serbia. The sample frame used for the survey was from Serbian Business Registers Agency. The enumerated establishments were then used as the frame for the selection of a sample with the aim of obtaining interviews at 360 establishments with five or more employees. Given the impact that non-eligible units included in the sample universe may have on the results, adjustments may be needed when computing the appropriate weights for individual observations. The percentage of confirmed non-eligible units as a proportion of the total number of sampled establishments contacted for the survey was 8.7% (73 out of 835 establishments). In the dataset, the variables a2 (sampling region), a6a (sampling establishment's size), and a4a (sampling sector) contain the establishment's classification into the strata chosen for each country using information from the sample frame. Variable a4a coded using ISIC Rev 3.1 codes for the chosen industries for stratification. These codes include most manufacturing industries (15 to 37), retail (52), and (45, 50, 51, 55, 60-64, 72) for other services. Face-to-face [f2f] The structure of the data base reflects the fact that three different versions of the questionnaire were used. The basic questionnaire, the Core Module, includes all common questions asked to all establishments from all sectors. The second expanded variation, the Manufacturing Questionnaire, is built upon the Core Module and adds some specific questions relevant to manufacturing sectors. The third expanded variation, the Retail Questionnaire, is also built upon the Core Module and adds to the core specific questions relevant to retail firms. Each variation of the questionnaire is identified by the index variable, a0. Private contractors conduct the Enterprise Surveys on behalf of the World Bank. Due to sensitive survey questions addressing business-government relations and corruption-related topics, private contractors are preferred over any government agency or an organization associated with government, and are hired by the World Bank to collect the data. The Enterprise Surveys are implemented following a two-stage procedure. In the first stage, a screener questionnaire is applied over the phone to determine eligibility and to make appointments; in the second stage, a face-to-face interview takes place with the Manager/Owner/Director of each establishment. Sometimes the survey respondent calls company accountants and human resource managers into the interview to answer questions in the sales and labor sections of the survey. All Enterprise Surveys are conducted in the local languages. IPSOS was hired to implement the Serbia 2013 Enterprise Survey. There were local subcontractors in each of the four regions surveyed. For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Three sets of assumptions were considered: a- Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. b- Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org website. c- Weak assumption: in addition to the establishments included in points a and b, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. Data entry and quality controls are implemented by the contractor and data is delivered to the World Bank in batches (typically 10%, 50% and 100%). These data deliveries are checked for logical consistency, out of range values, skip patterns, and duplicate entries. Problems are flagged by the World Bank and corrected by the implementing contractor through data checks, callbacks, and revisiting establishments. Survey non-response must be differentiated from item non-response. The former refers to refusals to participate in the survey altogether, while the latter refers to the refusals to answer some specific questions. Enterprise Surveys suffer from both problems and different strategies were used to address these issues. Item non-response was addressed by two strategies: a- For sensitive questions that may generate negative reactions from the respondent, such as corruption or tax evasion, enumerators were instructed to collect the refusal to respond as a different option from don't know. b- Establishments with incomplete information were re-contacted in order to complete this information, whenever necessary. Survey non-response was addressed by maximizing efforts to contact establishments that were initially selected for interview. Attempts were made to contact the establishment for interview at different times/days of the week before a replacement establishment (with similar strata characteristics) was suggested for interview. Survey non-response did occur but substitutions were made in order to potentially achieve strata-specific goals. The number of realized interviews per contacted establishments was 0.43. This number is the result of two factors: explicit refusals to participate in the survey, as reflected by the rate of rejection (which includes rejections of the screener and the main survey) and the quality of the sample frame, as represented by the presence of ineligible units. The number of rejections per contact was 0.43. Confidentiality of the survey respondents and the sensitive information they provide is necessary to ensure the greatest degree of survey participation, integrity and confidence in the quality of the data. Surveys are usually carried out in cooperation with business organizations and government agencies promoting job creation and economic growth, but confidentiality is never compromised. The use of this dataset must be acknowledged using a citation which would include: - the identification of the Primary Investigator (including country name) - the full title of the survey and its acronym (when available), and the year(s) of implementation - the survey reference number - the source and date of download (for datasets disseminated online) Example: The World Bank, The European Bank for Reconstruction and Development. Serbia Enterprise Survey (ES) 2013, Ref. SRB_2013_ES_v01_M. Dataset downloaded from [URL] on [date]. The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. Serbia-2013-full data 360 388 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 360 539993 540352 360 Questionnaire module Questionnaire module Questionnaire module Questionnaire module Questionnaire module CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Questionnaire used in the interview. It is defined according to the screener sector of activity of the establishment 360 1 Manufacturing 2 Retail 3 Core Country code Country code Country code Country code Country code CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Country: self-explanatory 360 41 Bulgaria 44 Albania 46 Croatia 50 Belarus 51 Georgia 52 Tajikistan 53 Turkey 54 Ukraine 55 Uzbekistan 59 Poland 60 Romania 61 Serbia 62 Kazakhstan 63 Moldova 64 Bosnia-Herzegovina 65 Azerbaijan 66 Macedonia 67 Armenia 68 Kyrgyzstan 69 Mongolia 70 Estonia 71 Kosovo 72 Czech Republic 73 Hungary 74 Latvia 75 Lithuania 76 Slovakia 77 Slovenia 80 Montenegro Interview language Interview language Interview language Interview language Interview language CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 360 1 Local language 2 Russian Sampling region Sampling region Sampling region Sampling region Sampling region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sampling region defines the region stratum of the establishment It is defined by the regional classification of the establishment in the sample frame 360 1 Belgrade 2 Sumadija and Western Serbia 3 Southern and Eastern Serbia 4 Vojvodina Screener region Screener region Screener region Screener region Screener region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Codification of a3x into regions of homogeneous regulation and or business environment conditions, for ex. into regional clusters 360 1 Belgrade 2 Sumadija and Western Serbia 3 Southern and Eastern Serbia 4 Vojvodina Official capital city? Official capital city? Official capital city? Official capital city? Official capital city? CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Is this city the official capital city? 360 1 Yes 2 No Main business city? Main business city? Main business city? Main business city? Main business city? CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Is this city the main business city? 360 1 Yes 2 No Size of locality Size of locality Size of locality Size of locality Size of locality CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Location control variable: it is defined by the actual location of the establishment 360 2 City with population over 1 million 3 Over 250.000 to 1 million 4 50.000 to 250.000 5 Less than 50.000 Industry sampling sector Industry sampling sector Industry sampling sector Industry sampling sector Industry sampling sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Classification of the establishment's activity as defined in the sample frame 360 15 Food 16 Tobacco products 17 Textiles 18 Garments 19 Tanning & leather 20 Wood 21 Paper & paper products 22 Publishing_ printing and recorded media 23 Coke & refined petroleum 24 Chemicals 25 Plastics & rubber 26 Non metallic mineral products 27 Basic metals 28 Fabricated metal products 29 Machinery and equipment 30 Office machinery 31 Electronics 32 Communication equipment 33 Precision instruments 34 Motor vehicles 35 Other transport equipment 36 Furniture 37 Recycling 45 Construction 50 Services of motor vehicles 51 Wholesale 52 Retail 55 Hotel and restaurants 60 Transport 63 Supporting transport activities 64 Post and telecommunications 72 IT Industry screener sector Industry screener sector Industry screener sector Industry screener sector Industry screener sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Classification of the establishment's activity as defined by the screener questionnaire 360 15 Food 16 Tobacco products 17 Textiles 18 Garments 19 Tanning & leather 20 Wood 21 Paper & paper products 22 Publishing_ printing and recorded media 23 Coke & refined petroleum 24 Chemicals 25 Plastics & rubber 26 Non metallic mineral products 27 Basic metals 28 Fabricated metal products 29 Machinery and equipment 30 Office machinery 31 Electronics 32 Communication equipment 33 Precision instruments 34 Motor vehicles 35 Other transport equipment 36 Furniture 37 Recycling 45 Construction 50 Services of motor vehicles 51 Wholesale 52 Retail 55 Hotel and restaurants 60 Transport 63 Supporting transport activities 64 Post and telecommunications 72 IT Sector match between screener information and sample frame Sector match between screener information and sample frame Sector match between screener information and sample frame Sector match between screener information and sample frame Sector match between screener information and sample frame CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sector match between screener information and sample frame Self-explanatory 360 1 Yes_ screener and sample frame info match 2 No_ screener and sample frame do not match but establishment still does activities which match sample frame 3 No_ does not match Sampling size Sampling size Sampling size Sampling size Sampling size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Size of the establishment taken from the sample frame 360 Micro<5 1 Small >=5 and <=19 2 Medium >=20 and <=99 3 Large >=100 Screener size Screener size Screener size Screener size Screener size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Size of the establishment as determined with the screener questionnaire 360 Micro<5 1 Small >=5 and <=19 2 Medium >=20 and <=99 3 Large >=100 Establishment part of a larger firm? Establishment part of a larger firm? Establishment part of a larger firm? Establishment part of a larger firm? Establishment part of a larger firm? CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Identifies establishments that are part of a larger firm 360 1 Yes 2 No_ a firm on its own Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 12 348 -9 Don't know -8 Refusal -7 Does not apply 1 4 5 12 20 400 Sysmiss Type of establishment Type of establishment Type of establishment Type of establishment Type of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Type of establishment Identifies type of establishment for those that are part of larger firms 12 348 -7 DOES NOT APPLY 1 HQ without production and/or sales in this location 2 HQ with production and/or sales in this location 3 Establishment physically separated from HQ and other establishments of the same firm 4 Establishment physically separated from HQ but with other establishments of the same firm Sysmiss Establishment's financial statements prepared separately from HQ statements Establishment's financial statements prepared separately from HQ statements Establishment's financial statements prepared separately from HQ statements Establishment's financial statements prepared separately from HQ statements Establishment's financial statements prepared separately from HQ statements CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 12 348 -7 DOES NOT APPLY 1 Yes 2 No Sysmiss Establishment's fin. statements prepared separately from other establishmen Establishment's fin. statements prepared separately from other establishmen Establishment's fin. statements prepared separately from other establishmen Establishment's fin. statements prepared separately from other establishmen Establishment's fin. statements prepared separately from other establishmen CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 12 348 -7 DOES NOT APPLY 1 Yes 2 No Sysmiss a10. Establishment's fin. statements prepared separately from other establishments If HQ If HQ If HQ If HQ If HQ CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 12 348 -7 DOES NOT APPLY 1 Yes 2 No Sysmiss Number of establishments included in the financial statements kept in HQ Number of establishments included in the financial statements kept in HQ Number of establishments included in the financial statements kept in HQ Number of establishments included in the financial statements kept in HQ Number of establishments included in the financial statements kept in HQ CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Number of establishments - counting the headquarters - included in the financial statements kept in HQ 12 348 -9 Don't know -8 Refusal -7 Does not apply 1 5 Sysmiss Inteviewer number Inteviewer number Inteviewer number Inteviewer number Inteviewer number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Interviewer code Information taken from the screener questionnaire 360 -9 Don't know -8 Refusal -7 Does not apply 1384 1456 1463 1752 1774 1891 2023 10060 10800 10986 11814 12748 13058 13121 13262 13572 14755 14804 15438 16226 16442 16449 16846 17134 17677 19042 19086 19241 24708 26045 26158 26261 26631 28039 28847 29476 29844 30586 30646 aSupervisor number aSupervisor number aSupervisor number aSupervisor number aSupervisor number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Supervisor code Information taken from the screener questionnaire 360 -9 Don't know -8 Refusal -7 Does not apply 1362 1456 1521 1774 1867 1932 9013 12875 14075 15438 Time face-to-face main interview starts: Day Time face-to-face main interview starts: Day Time face-to-face main interview starts: Day Time face-to-face main interview starts: Day Time face-to-face main interview starts: Day CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Day (dd) Self-explanatory 360 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Time face-to-face main interview starts: Month Time face-to-face main interview starts: Month Time face-to-face main interview starts: Month Time face-to-face main interview starts: Month Time face-to-face main interview starts: Month CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Month (mm) Self-explanatory 360 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 Time face-to-face main interview starts: Year Time face-to-face main interview starts: Year Time face-to-face main interview starts: Year Time face-to-face main interview starts: Year Time face-to-face main interview starts: Year CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Year (yyyy) Self-explanatory 360 -9 Don't know -8 Refusal -7 Does not apply 2013 Time face-to-face main interview starts: Hour Time face-to-face main interview starts: Hour Time face-to-face main interview starts: Hour Time face-to-face main interview starts: Hour Time face-to-face main interview starts: Hour CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Hour (00 to 23) Self-explanatory 360 -9 Don't know -8 Refusal -7 Does not apply 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Time face-to-face main interview starts: Minutes Time face-to-face main interview starts: Minutes Time face-to-face main interview starts: Minutes Time face-to-face main interview starts: Minutes Time face-to-face main interview starts: Minutes CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Minutes (00 to 59) Self-explanatory 360 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Firm's current legal status Firm's current legal status Firm's current legal status Firm's current legal status Firm's current legal status 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. The goal of this survey is to gather information and opinions about the investment climate in this country. Ultimately, the information gathered here will help to develop new policies and programs that enhance employment and economic growth. The information obtained here will be held in the strictest confidentiality. Neither your name nor the name of your business will be used in any document based on this survey. 2) READ OUT THE FOLLOWING INTRODUCTORY SENTENCE ONLY IF A7 = 1 (yes): The first few questions apply to the firm which your establishment is part of. 3) SHOW CARD What is this firm‘s current legal status? If answer is 3 then SKIP TO B.2 A firm's legal status is information well known for the target respondent: CEO, General Manager or owner of the firm. ENUMERATORS DO NOT NEED TO KNOW THE DEFINITION OF EACH TYPE OF LEGAL STATUS. A firm's legal status is first determined by whether participation on ownership is by shares (first 2 options) or not (options 3 and 4). The fifth option is a combination of the previous ones. If a firm's shares are publicly traded, it is a shareholding company with shares traded in the stock market. If the shares are not traded or they are traded only privately it is a shareholding company with shares traded privately. A shareholding company with shares traded privately is a firm that is owned by partners or shareholders for whom their claims over the firm are not publicly traded. They may or may not be traded privately. In both of these categories firms have limited liability. A sole proprietorship is a business owned and operated by one individual natural person. A natural person is a real human being, as opposed to an artificial legal entity such as a corporation or organization that the law treats for some purposes as if it were a person distinct from its members or owner(s). A firm's legal status defines the extent of the liability which defines the level of responsibility of the owner over the firm's obligations. Under limited liability each owner is only responsible for the proportion of his/her shares. A partnership allows two or more people to share profits and liabilities, with or without privately held shares. In a partnership, the parties could be individuals, corporations, trusts, other partnerships, or a combination of all of the above. The essential characteristic of this partnership is the unlimited liability of every partner. Limited partnership is a legal form that includes one or several general partners and one or more limited partners who invest capital into the partnership, but do not take part in the daily operation or management of the business. The limited partners limit their amount of liability to the amount of capital invested in the partnership. The general partners personally shoulder all debts and obligations of the partnership. Business operations are governed, unless otherwise specified in a written agreement, by majority vote of voting partners. Limited liability partnerships are separate legal entities that provide liability protection for all general partners as well as management rights in the business. Cooperatives and state owned firms should be designated as Other. When other is chosen, the actual form of legal status must be specified in writing by the enumerator on the survey instrument. 360 -9 Don't know -8 Refused 1 Shareholding company with shares traded in the stock market 2 Shareholding company with non-traded shares or shares traded privately 3 Sole proprietorship 4 Partnership 5 Limited partnership 6 Other_ SPONTANEOUS - please specify Firm's current legal status (Other) Firm's current legal status (Other) Firm's current legal status (Other) Firm's current legal status (Other) Firm's current legal status (Other) What is this firm's current legal status? 202 A Single-Member Llc D.O.O Holding Company, Llc Limited Liability Company Llc Llc Vatroinzenjering % of this firm owned by the largest owner(s) % of this firm owned by the largest owner(s) % of this firm owned by the largest owner(s) % of this firm owned by the largest owner(s) % of this firm owned by the largest owner(s) What percent of this firm does the largest owner or owners own? 360 -9 Don't know -8 Refused 9 20 21 22 24 25 26 30 33 35 39 40 41 44 47 49 50 51 52 53 55 57 58 60 62 63 67 70 71 72 73 75 80 81 89 90 93 94 97 98 99 100 % owned by private domestic individuals % owned by private domestic individuals % owned by private domestic individuals % owned by private domestic individuals % owned by private domestic individuals SHOW CARD What percent of this firm is owned by each of the following: Private domestic individuals, companies or organizations 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 7 10 19 20 43 50 55 60 70 71 73 85 94 96 99 100 % owned by private foreign individuals % owned by private foreign individuals % owned by private foreign individuals % owned by private foreign individuals % owned by private foreign individuals SHOW CARD What percent of this firm is owned by each of the following: Private foreign individuals, companies or organizations 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 4 15 40 50 55 70 81 100 % owned by Government/State % owned by Government/State % owned by Government/State % owned by Government/State % owned by Government/State SHOW CARD What percent of this firm is owned by each of the following: Government/State IF 100% TERMINATE 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 1 2 10 12 15 35 45 58 93 % owned by Other % owned by Other % owned by Other % owned by Other % owned by Other SHOW CARD What percent of this firm is owned by each of the following: Other 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 5 17 22 25 30 57 100 Amongst the owners of the firm Amongst the owners of the firm Amongst the owners of the firm Amongst the owners of the firm Amongst the owners of the firm Amongst the owners of the firm, are there any females? Self-Explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No What percentage of the firm is owned by females? What percentage of the firm is owned by females? What percentage of the firm is owned by females? What percentage of the firm is owned by females? What percentage of the firm is owned by females? What percentage of the firm is owned by females? 127 233 -9 Don't know -8 Refused 1 2 5 6 9 10 11 12 15 20 23 25 26 30 33 38 39 40 49 50 51 63 64 67 70 82 95 99 100 Sysmiss How was the firm established (Other) How was the firm established (Other) How was the firm established (Other) How was the firm established (Other) How was the firm established (Other) How was this firm established? 5 By Buying Property Of Former Mixed Company By Privatization Of Public Company From Establishment Of A Craft Union All Who Are Employed Or Have Been Employed Have The Actions Joint-Stock Company The Company Was The First Joint-Stock Company, And Now The Llc In what yr did this establishment begin operations? In what yr did this establishment begin operations? In what yr did this establishment begin operations? In what yr did this establishment begin operations? In what yr did this establishment begin operations? READ ONLY IF A7=1 (yes) I want to proceed by asking you about this establishment only. In what year did this establishment begin operations? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR The objective of this question is to obtain the year in which operations started regardless of who was the owner at the time. The year when the establishment began operation refers to the year in which the establishment actually started producing (or providing services), not to the year in which it was registered for the first time. If the establishment was privatized, then the date provided should refer to when the original government-owned establishment began operations. If the establishment changed its production significantly to change sector classification, then the year when that took place should be provided. 360 -9 Don't know -8 Refusal -7 Does not apply 1894 1909 1912 1913 1924 1941 1946 1948 1951 1953 1954 1955 1958 1959 1960 1961 1962 1965 1968 1974 1977 1978 1980 1981 1984 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Full-time employees employed by the establishment at the start of operations Full-time employees employed by the establishment at the start of operations Full-time employees employed by the establishment at the start of operations Full-time employees employed by the establishment at the start of operations Full-time employees employed by the establishment at the start of operations How many full-time employees did this establishment employ when it started operations? Please include all employees and managers The number of permanent, full-time employees for the time that the enterprise began operations should be provided. All employees and managers (including respondent) should be included. 360 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 20 22 25 27 28 29 30 32 35 40 50 80 90 99 100 110 120 125 130 132 200 220 231 300 400 450 900 1000 4500 Establishment formally registered when it began operations? Establishment formally registered when it began operations? Establishment formally registered when it began operations? Establishment formally registered when it began operations? Establishment formally registered when it began operations? Was this establishment formally registered when it began operations? Registering refer to registration with the national registry (public or private). If and only if the respondent asks what formal registration means explain that it's when the establishment registered with: XXXXXXX “Ministry or department” 360 -9 Don't know -8 Refused 1 Yes 2 No Year of formal registration of the establishment Year of formal registration of the establishment Year of formal registration of the establishment Year of formal registration of the establishment Year of formal registration of the establishment In what year was this establishment formally registered? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR. Year of registration refers to the year in which the establishment completed the registration as explained in B.6a. 360 -9 Don't know -8 Refusal -7 Does not apply 1894 1909 1912 1913 1924 1941 1946 1948 1953 1954 1955 1958 1959 1960 1961 1962 1965 1968 1974 1977 1978 1980 1981 1984 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Top Manager's number of yrs of experience working in this sector Top Manager's number of yrs of experience working in this sector Top Manager's number of yrs of experience working in this sector Top Manager's number of yrs of experience working in this sector Top Manager's number of yrs of experience working in this sector How many years of experience working in this sector does the Top Manager have? Top Manager as defined in B.7a. B.7 refers to years of Top Manager's managerial experience in the type of sector in which the establishment presently operates. 360 -9 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 34 35 37 38 40 42 45 53 9998 Less than one year Female Top Manager? Female Top Manager? Female Top Manager? Female Top Manager? Female Top Manager? Is the Top Manager female? 360 -9 Don't know -8 Refused 1 Yes 2 No Have an internationally-recognized quality certification? Have an internationally-recognized quality certification? Have an internationally-recognized quality certification? Have an internationally-recognized quality certification? Have an internationally-recognized quality certification? Does this establishment have an internationally-recognized quality certification? INTERVIEWER: If there is need for clarification, some examples are: ISO 9000, 9002 or 14000 The question refers exclusively to internationally recognized certifications. Examples are: ISO (International Organization for Standardization) for manufacturing and services, HACCP (Hazard Analysis and Critical Control Point) for food (especially, but not exclusively, for seafood and juices), and AATCC (American Association of Textiles Chemists and Colorists) for textiles. Certificates granted only nationally not recognized in international markets are not included. 360 -9 Don't know -8 Refused -6 STILL IN PROCESS 1 Yes 2 No Submit application to obtain an electrical connection over last 2 yrs? Submit application to obtain an electrical connection over last 2 yrs? Submit application to obtain an electrical connection over last 2 yrs? Submit application to obtain an electrical connection over last 2 yrs? Submit application to obtain an electrical connection over last 2 yrs? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. Now, we turn to the establishment's operations in fiscal year [insert last complete fiscal year]. Over the last two years, did this establishment submit an application to obtain an electrical connection? If answer is No or Don't Know then GO TO QUESTION C.6 Application for electrical connection. Electrical connection refers to a new connection or to an increase in voltage of an existing connection that requires an application. 360 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain electrical connection Number of days it took to obtain electrical connection Number of days it took to obtain electrical connection Number of days it took to obtain electrical connection Number of days it took to obtain electrical connection In reference to that application for an electrical connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for electrical connection. Self-explanatory 41 319 -9 Don't know -8 Refusal -7 Does not apply -6 -5 5 6 10 15 20 30 45 60 180 Sysmiss Informal gift/ payment expected/requested to obtain electrical connection? Informal gift/ payment expected/requested to obtain electrical connection? Informal gift/ payment expected/requested to obtain electrical connection? Informal gift/ payment expected/requested to obtain electrical connection? Informal gift/ payment expected/requested to obtain electrical connection? In reference to that application for an electrical connection, was an informal gift or payment expected or requested? 1) Bribe for electrical connection. Self-explanatory 2) Sensitive question, no clarification can be offered 41 319 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Power outages over last fiscal yr? Power outages over last fiscal yr? Power outages over last fiscal yr? Power outages over last fiscal yr? Power outages over last fiscal yr? Over fiscal year [insert last complete fiscal year], did this establishment experience power outages? If answer is No or Don't Know GO TO QUESTION C.10 A power outage occurs when there is equipment malfunction from the failure of adequate supply of power. Blackouts that cause some, but not all equipment to malfunction are also considered power outages. 360 -9 Don't know -8 Refused 1 Yes 2 No Number of power outages over last fiscal yr Number of power outages over last fiscal yr Number of power outages over last fiscal yr Number of power outages over last fiscal yr Number of power outages over last fiscal yr In a typical month, over fiscal year [insert last complete fiscal year], how many power outages did this establishment experience? IF 0, GO TO QUESTION C.10 If power outages are seasonal the interviewer should ask the respondent to calculate the number of outages in a typical month, excluding both the months in which outages are most frequent and the months where outages are most infrequent. The concept of a typical month must be well understood since it is used several times throughout the questionnaire: it is the most common type of month in the year regarding the characteristic being asked. Thus, for answers such as “electrical outages once every 3 months” in a typical month there are 0 outages (since there will be outages only in 4 months of the year and in the rest 8 months there will be no outages). For the answer “once every other month” write 1 since there will be 6 months with outages and 6 months without them. 164 196 -9 Don't know -8 Refused 1 2 3 4 5 10 12 15 30 Sysmiss Average duration of power outages Average duration of power outages Average duration of power outages Average duration of power outages Average duration of power outages How long did these power outages last on average? This refers to the duration of the power outages in a typical month. The respondent should calculate average duration of power outages in the typical month. 117 243 -9 Don't know -8 Refused 1 2 3 4 5 6 7 8 9 10 12 30 60 120 Sysmiss % of total annual sales lost due to power outages % of total annual sales lost due to power outages % of total annual sales lost due to power outages % of total annual sales lost due to power outages % of total annual sales lost due to power outages Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Loss as percent of total annual sales due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b Losses because of power outages: The Manager should estimate the amount of production lost because of power outages. 146 214 -9 Don't know -8 Refused 1 2 3 4 5 9 10 35 39 Sysmiss Annual losses due to power outages (LCU) Annual losses due to power outages (LCU) Annual losses due to power outages (LCU) Annual losses due to power outages (LCU) Annual losses due to power outages (LCU) Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Annual losses due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b Losses because of power outages: The Manager should estimate the amount of production lost because of power outages. 18 342 -9 Don't know -8 Refusal -7 Does not apply 1000 2000 10000 16000 20000 30000 42000 100000 150000 200000 220000 350000 400000 500000 1500000 20000000 Sysmiss Own or share a generator over last fiscal yr? Own or share a generator over last fiscal yr? Own or share a generator over last fiscal yr? Own or share a generator over last fiscal yr? Own or share a generator over last fiscal yr? Over the course of fiscal year [insert last complete fiscal year], did this establishment own or share a generator? Establishment owns or shares a generator. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No % of establishment's electricity from generator(s) owned/shared % of establishment's electricity from generator(s) owned/shared % of establishment's electricity from generator(s) owned/shared % of establishment's electricity from generator(s) owned/shared % of establishment's electricity from generator(s) owned/shared In fiscal year [insert last complete fiscal year], what percent of this establishment's electricity came from a generator or generators that the establishment owned or shared? Percentage of electricity from own or shared generator. Self-explanatory 66 294 -9 Don't know -8 Refused 1 2 3 5 10 25 Sysmiss Submit application to obtain a water connection over last 2 yrs? Submit application to obtain a water connection over last 2 yrs? Submit application to obtain a water connection over last 2 yrs? Submit application to obtain a water connection over last 2 yrs? Submit application to obtain a water connection over last 2 yrs? Over the last two years, did this establishment submit an application to obtain a water connection? Application for water connection. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain water connection Number of days it took to obtain water connection Number of days it took to obtain water connection Number of days it took to obtain water connection Number of days it took to obtain water connection In reference to that application for a water connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for water connection. Self-explanatory 25 335 -9 Don't know -8 Refusal -7 Does not apply -6 -5 3 5 7 10 15 30 45 60 300 360 700 995 Sysmiss Informal gift/ payment expected/requested to obtain water connection? Informal gift/ payment expected/requested to obtain water connection? Informal gift/ payment expected/requested to obtain water connection? Informal gift/ payment expected/requested to obtain water connection? Informal gift/ payment expected/requested to obtain water connection? In reference to that application for a water connection, was an informal gift or payment expected or requested? 1) Bribe for water connection. Self-explanatory 2) Sensitive question, no clarification can be offered. 25 335 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Insufficient water supply for production over last fiscal yr? Insufficient water supply for production over last fiscal yr? Insufficient water supply for production over last fiscal yr? Insufficient water supply for production over last fiscal yr? Insufficient water supply for production over last fiscal yr? Over fiscal year [insert last complete fiscal year], did this establishment experience insufficient water supply for production? Insufficient water supply: whenever there is equipment failure or cessation of production operations due to the lack of or reduction in water supply. 113 247 -9 Don't know -8 Refused -7 The establishment does not use water for production 1 Yes 2 No Sysmiss Insufficient water supply over last fiscal yr Insufficient water supply over last fiscal yr Insufficient water supply over last fiscal yr Insufficient water supply over last fiscal yr Insufficient water supply over last fiscal yr In a typical month, over fiscal year [insert last complete fiscal year], how many incidents of insufficient water supply did this establishment experience? Incidents of insufficient water supply per month can be estimated by considering the number of times water insufficiencies took place per month. The respondent should be asked to exclude months when water insufficiencies are rare or months when water insufficiencies are extreme from the calculation. The calculation should be made based on a typical month. Zero is the answer only if no insufficiencies occurred in a typical month. 13 347 -9 Don't know -8 Refused 1 3 6 10 Sysmiss Average duration of incidents of insufficient water supply Average duration of incidents of insufficient water supply Average duration of incidents of insufficient water supply Average duration of incidents of insufficient water supply Average duration of incidents of insufficient water supply How long did these incidents of insufficient water supply last on average? Duration of a water shortage can be estimated by considering the average duration of water insufficiencies that took place in a typical month. 7 353 -9 Don't know -8 Refused 1 6 8 10 12 Sysmiss Use e-mail to communicate with clients or suppliers? Use e-mail to communicate with clients or suppliers? Use e-mail to communicate with clients or suppliers? Use e-mail to communicate with clients or suppliers? Use e-mail to communicate with clients or suppliers? At the present time, does this establishment use e-mail to communicate with clients or suppliers? E-mail and website use. Web page should be considered as part of the website. Website use includes cases when the establishment has its own website but does not actually do any direct communication with clients or suppliers via the website. 360 -9 Don't know -8 Refused 1 Yes 2 No Have its own website? Have its own website? Have its own website? Have its own website? Have its own website? At the present time, does this establishment have its own website? E-mail and website use. Web page should be considered as part of the website. Website use includes cases when the establishment has its own website but does not actually do any direct communication with clients or suppliers via the website. 360 -9 Don't know -8 Refused 1 Yes 2 No High-speed Internet connection on establishment's premises? High-speed Internet connection on establishment's premises? High-speed Internet connection on establishment's premises? High-speed Internet connection on establishment's premises? High-speed Internet connection on establishment's premises? Does this establishment have a high-speed Internet connection on its premises? High-speed, Internet connection is defined as Internet connection that is faster than using a telephone line with a modem. 360 -9 Don't know -8 Refused 1 Yes 2 No Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of thi Does this establishment currently use cell phones for the operations of the establishment? 360 -9 Don't know -8 Refused 1 Yes 2 No c28. Does this establishment currently use cell phones for the operations of this establishment? Electricity - obstacle to current operations Electricity - obstacle to current operations Electricity - obstacle to current operations Electricity - obstacle to current operations Electricity - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is Electricity an obstacle to the current operations of this establishment? 1)The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered. 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if electricity no longer an obstacle Change in total costs if electricity no longer an obstacle Change in total costs if electricity no longer an obstacle Change in total costs if electricity no longer an obstacle Change in total costs if electricity no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if electricity is no longer an obstacle? 125 235 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - electricity no obstacle Expected % increase in total costs - electricity no obstacle Expected % increase in total costs - electricity no obstacle Expected % increase in total costs - electricity no obstacle Expected % increase in total costs - electricity no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 10 350 -9 Don't know -8 Refused 1 2 5 10 15 20 Sysmiss Expected % decrease in total costs - electricity no obstacle Expected % decrease in total costs - electricity no obstacle Expected % decrease in total costs - electricity no obstacle Expected % decrease in total costs - electricity no obstacle Expected % decrease in total costs - electricity no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 52 308 -9 Don't know -8 Refused 1 2 3 4 5 10 14 15 20 40 Sysmiss Telecommunications - obstacle to current operations Telecommunications - obstacle to current operations Telecommunications - obstacle to current operations Telecommunications - obstacle to current operations Telecommunications - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is Telecommunications an obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered. 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Establishment's main product/service last fiscal yr Establishment's main product/service last fiscal yr Establishment's main product/service last fiscal yr Establishment's main product/service last fiscal yr Establishment's main product/service last fiscal yr READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next topic to be covered is how and where this establishment makes its sales. In fiscal year [insert last complete fiscal year], what was this establishment's main product, that is, the product that represented the largest proportion of annual sales? INTERVIEWER: PLEASE SPECIFY THE ACTIVITY AND MAIN PRODUCT IN AS MUCH DETAIL AS POSSIBLE, FOR EX., MANUFACTURING OF LEATHER SHOES.) 360 2.8% fat, short life milk, 1l, plastic packaging, my cow Activity: production of metal components, product: metal treads for sewers and platforms Adhesive paper tapes Adidas sports equipment Assembling computers Auxiliary machines for agricultural machinery / plows, sprayers ... / Baked products Baked products, bread Behaton cubes or concrete slabs Bread - the main food product that no household can live without Bread and milk Brio losion* after shave lotion Building for investors, and own investments Building of residential and nonresidential buildings Building of residential buildings Business clothes Cables for electricity Car service and sale of spare parts for cars, primarily japanese cars Car wash services Ceramic heaters for heat-storage furnace Citruses Clothes Clothes for men Computer equipment, printers, manufacture and assembly Concrete for the initial phase of construction Construction ... maintenance and repair of sidewalks, vertical traffic signs, maintaining atmospheric signalization and maintenance of residential and commercial objects Construction and paving of roads Construction and sale of newly built flats Construction business, building residential buildings in small percentage and reconstruction of the existing objects, such as museums, health care centers, etc, this has the highest share in annual turnover Construction of hydro facilities, sewage system which is used for waste waters, pipes are made of pvc material and cover plates from reinforced concrete Construction of road infrastructure and maintenance of highways, regional roads, the length of circa 700 km of roads and 100 km of highways maintenance Construction services, project development and building of facilities Construction works, building of objects Construction works, construction of residential - commercial properties Construction works, renovation, adaptation and reconstruction. Cosmetics Cosmetics, the main product is garnier hair colorants Cutting sheet metal and connecting structures Deep frozen raspberries Deeply frozen raspberries Distribution and sale of computer peripherals and specially network equipment Distribution of consumer goods Distribution of drugs, medical devices, para pharmaceutical products and other products for pharmacies. the main product is liquid for cleaning, maintenance and disinfection of soft contact lenses, solo care aqua 360 ml . Dried pitted prunes intended for human consumption Electric boilers for central heating Electrical installation Electrical installation of high and low voltage electricity in building objects, flats, office buildings, halls Electrical installations in residential buildings Engine overhaul services for machines, tractors Engineering and construction servicing of thermal installations and finishing works for other businesses Equipment for babies, baby strollers chico Exploration drilling of minerals and geological research planning Export of waste paper and services... Export of wood Finishing works in construction Food Food colors, the colors that are used in production of cookies, juice, wine, liquor Food industry, bakeries; the main product is tortilla as a finished product of 400g Fossil watches - cool classics Fresh meat Fresh meat in non-specialized shop Fresh meat, slaughter of cattle and sale of fresh meat Fuel additive Fuel dispensing service, car wash, catering trade /restaurant and motel/ the main service is fuel dispensing Gift program, small items that are purchased as gifts Granite stairs and flooring for residential and commercial buildings High rise construction works, construction of office and residential buildings Implementation and sale of software Imports and sale of jim beam Installation and maintenance of elevators, and most of all servicing in residential buildings Installation and repair of elevators Installation of electrical installations in residential buildings Installation of electrical telephone installations in residential buildings Integration and development of audio and video system It development and service design, development of online shops Italian restaurant, the main product: pizza capricciosa Kitchens Maintenance and modernization of public roads of first and second order (particularly in winter period) Maintenance of fire extinguishers, service Maintenance of panteon applications (used to conduct business and run companies) Making screw formwork for buildings Making tombs and gravestones Manufacture and installation of concrete poles and transformers Manufacture of electrical components and industrial lamps, main product are waterproof industrial fluorescent lamps Manufacture of fabricated metal - and parts of wrought iron fences Manufacture of stainless metal products (fillers for liquid yeast, feta cheese, wine) in food industry and their connection Manufacturing grilled meat - lamb. pork. turkey, chicken Manufacturing spring units for furniture in standard dimensions Meat products and cold cuts with equal share in sale Medicaments Metal ware, plates, angles, carriers ... Metal-graphite electric brushes Mobile phones Mustard Neon light advertisements for retail shops of trade chains, neon lights showing the name of establishment and logo of establishment Newspapers - magazine Oak parquet s and oak parquet r Official work uniform One day broilers Other related activities in transport, customs mediation services Packing charcoal in 2.5 kg. bags Paints and varnishes Pet food Plaster board Platform for working at heights Printed materials, sheet fed material, paper cardboard. main products are books, flyers, writing pads Printing of magazines, for example magazines for entertainment, professional magazines for all profiles of population. magazines with high quality of coating paper Printing of textbooks for high schools Printing products for pharmaceutical industry, instructions for use of medications, ampoule labels, prospect material... Processing industry, production of boilers of 10-58 mega watts is the product which brings the biggest profit to the enterprise Production and copying of various materials, laser digital printing on a4 paper in full color Production and sale of bakery products Production and sale of cement Production and sale of clothes for men and women Production and sale of sports equipment Production of abrasive materials (manufacturing mill stones, stones for sharpening and polishing stones and natural or artificial abrasive material) Production of adhesive tapes, the main product: printed adhesive tapes Production of aluminum castings Production of clothes Production of clothes from textile Production of concrete tubes for infrastructure, curbs for road networks Production of contactor for traction engines Production of elements from walnut wood, panels, parquet and furniture elements Production of flour type 500 intended for human consumption, flour type 500 is the best selling product Production of furniture for children's rooms Production of garbage containers. the most common product is a rolling container volume of 5 cubic meters. Production of ground red pepper that is used in the household Production of industrial parts, most of all metal products which are pressed or deeply drawn Production of iron chains, that is, welded wire, knotty chains made from galvanized wire, welded chains and non-welded chains called grain, short and long, chains for dogs that are not welded, decorative chains in smaller dimensions, welded cha Production of labels for clothing, lanyard, badges Production of laboratory chemicals Production of men's shirts and women's blouses Production of metal plant from steel structure for various types of production, business object made from steel structure Production of milk and dairy products Production of milk and milk products Production of paper towels for personal use Production of parts for aircrafts and production of wings for small and medium scale wind turbines. the main product is the production of aircrafts Production of plastic lab supplies. urine containers, plastic. Production of plastic packaging. the main product is jumbo bag made from polypropylene fabric capacity of 500 kg to 2 tons Production of self-adhesive roll labels, such as self-adhesive white foil, transparent foil, monophyletic materials. these self-adhesive labels are used for identification of products, and prize self-adhesive labels used for upgrading the sale Production of stainless steel pins for various switches used for machines in mechanical industry, tunnels. Production of styrofoam adhesive, potassium soap, grouts and color mixing Production of sugar, the main product is white sugar Production of thermo-isolated doors, and refrigerated chambers. the main product is thermo refrigerated showcase for the industry, in particular showcase for milk and dairy products volume of 700 liters Production of toilet paper 1/1 roll Production of underwear Production of upholstered furniture (beds, corner seating, chairs). the main product is the corner seating (sofa, corner, two-seater) with armrests made of fabric Production of ups system, devices for stable power supply. this device is used in situation of power cuts when some apparatus can be connected to it and then it can provide power for another half an hour Production of women's and men's leather products Production of women's stockings unihop, intended for market, for female population Production of wooden beds Production set for chemotherapy and dialysis Project management in construction Published religious books Rakia bb juniper Raw coffee Ready-made erp system Recycling of collected and industrial waste, recyclable black metal and to a lesser non-ferrous metals Refrigeration equipment for industrial refrigeration Regional newspaper and production of radio programs Rental of cranes as the main activity (the product), and besides that, road transport, car jacks, combined transport, installation of bridges, escort, permits and escort studies ... Renting rooms and accommodation Repair of electrical motors from industry and car industry, partly from copper and partly from metal Repair of wagons Restaurant service, services of overnight stay at the hotel Restaurant services Retail sale in non-specialized stores with food, drinks and tobacco. the main product which is sold is bread. Retail of coffee for coffee makers, specialized Retail sale accessories and women's, men's and children's clothes in specialized stores Retail sale for final construction Retail sale in specialized store, product that we sell the most is paint for walls and residential interior design, color for outside and internal use of the houses and residential buildings. it's not the paint of one producer, but paint in gen Retail sale jewelry made of gold in specialized stores Retail sale of accessories for stringed instruments in specialized store Retail sale of aluminum profiles, plastic fittings for pvc and aluminum windows in specialized store Retail sale of aronia juice in specialized stores Retail sale of bread and pastry in specialized store Retail sale of bread, milk, carbonated water, carbonated juices in non-specialized store Retail sale of building material, the main product is cement. Retail sale of car parts Retail sale of classic washing machines for the households. Retail sale of clothes Retail sale of clothes, clothing items, in specialized store Retail sale of construction materials in specialized store Retail sale of construction materials, ceramics, toilets, doors and windows. the largest share of sales is construction material Retail sale of consumer goods in non-specialized store Retail sale of consumer goods, sale of coffee, bread, newspapers, textile, footwear, technical products in non-specialized store Retail sale of consumer goods. the main product is 500 gr. white bread made from t500 flour. Retail sale of cosmetics, the best sellers are perfumes Retail sale of drinks Retail sale of drinks, beer, water, juices Retail sale of finishing plaster for facades in specialized stores Retail sale of food Retail sale of food and household chemistry Retail sale of food and non-food products Retail sale of food products, milk and milk products, hard cheese, soft cheese, white cheese, whole grain bread, white bread, bread with sesame in non-specialized store Retail sale of food, bread, milk, confectioneries, cold cuts, oil, sugar, household cleaning goods Retail sale of food, household cleaning products, products for personal hygiene in non-specialized store Retail sale of food. the main product is fresh milk "dukat" with 1.5% milk fat, packed in 1 liter plastic bottle Retail sale of fruits and vegetables, apples, oranges, tangerines, bananas, vegetables, onions, beans, non-specialized Retail sale of funeral equipment in specialized store Retail sale of furniture Retail sale of hardware goods in specialized store Retail sale of healthy food in non-specialized store Retail sale of household equipment and catering Retail sale of installation materials - water pipes, faucets, sewer piper. Retail sale of jewelry, dietary supplements based on zeolite and natural cosmetics Retail sale of large household appliances, small household appliances and audio and visual technical appliances in specialized store Retail sale of lighting articles Retail sale of lighting bodies - chandeliers Retail sale of machines for cleaning floors, cars, public spaces in specialized store Retail sale of medicines Retail sale of milk and dairy products Retail sale of mostly food Retail sale of newspapers, drinks and tobacco products in non-specialized store Retail sale of office supplies in specialized shops Retail sale of oil and oil derivatives, motor fuel Retail sale of oil derivatives Retail sale of raw materials for furniture upholstery Retail sale of school supplies and school materials in specialized store Retail sale of secondary raw material Retail sale of soft drinks, water and juices in specialized store Retail sale of spirits, 0,5l beer i in glass bottle Retail sale of sports footwear, sneakers in specialized store Retail sale of staple food Retail sale of sugar Retail sale of textile fabrics, clothes and footwear Retail sale of tobacco products Retail sale of underwear, calzedonia is a primary brand Retail sale of white goods, tv sets, washing machines, refrigerators, electric stoves in specialized store Retail sale of whole chicken prepared for grilling in specialized store Retail sale via telephone, internet and in retail shops. the main product is anatomical dormeo pillow made from memory foam measuring 50x70cm. Retail sale, they have 5000 items, but most of all bread, because they have their own bakery, so profit on this item is bigger and every day they sell the biggest quantity of this article, non-specialized store Retail sale, veterinary pharmacy the best selling product is super for pigs in 10 kg bags Retail sales of consumer goods, meat and meat products, household chemicals, household appliances, small home appliances Retail sales of optical aids in specialized stores Road transport of freight. international transport of freight. Road transport of onstruction material Rubber brake hoses for the automotive industry for passenger cars Sale and servicing of motors and generators, wholesale of spare parts and filters Sale of asics and nike footwear, we are the agent for asics Sale of books koliba secanja Sale of bread Sale of building material Sale of car parts Sale of cigarettes Sale of electro components Sale of flour and flour products, bread .... Sale of food and non-food products Sale of fruits and vegetables Sale of furniture Sale of heat pumps for industry Sale of oil and oil derivatives Sale, implementation and maintenance of it systems, software Sales and installation of auto glasses Sales of chemical products and artificial fertilizers in agriculture - agricultural pharmacy Sales of heating boilers Sales of home appliances and white goods and agricultural tools and machines and most of the agricultural machinery Sales of office equipment with supplies and office supplies Sanitary ware Scheduled passenger transport Security program - safety equipment, i.e. equipment for protection of workers Serbian smoked sausage Service gas burners, brand weishanp Service of cars of all makes-installment of zeder and auto gas Service through contracts, service and retail sales of electronic devices and most laptop Services in telecommunications Servicing and trading of fire fighting equipment. Servicing mobile phones Servicing of passenger motor vehicles and technical inspection of passenger vehicles Sewing wedding dresses Shipping services, organization and transportation of goods Soft drinks and alcoholic drinks Specialized retail sale of floor coverings, most of all synthetic carpets Specialized retail shop selling sportswear. the main product is leather adidas sneakers with laces Staple food Sunglasses Synthetic filler for down blankets and pillows T-shirts and underwear for men Technical inspection of cars, and sale of auto equipment to a lesser extent Textile products, men's and women's t-shirts The company produces uniforms, bedding, diapers, and working uniforms, as well as special equipment (protection equipment). we also provide the service of connections on fabrics. our main product are surgical uniforms consisting of trousers and The enterprise is engaged in production of machines for glass processing, the main product is automatic lines for processing of insulating glass (machines for processing of thermo glass). The enterprise operates processing of plastic matter. the main product is frame for vehicle registration plates The main activity is of the enterprise is retail sale of building materials, windows, doors, chemical products ... The main activity is retail sale of computers (desktop and laptop), as well as computer equipment (monitors, printers, scanners). the main product is desktop computer The main activity is retail sale of food, drinks and tobacco, and the main product according to its share in sale is white bread 500g The main activity is the customs cargo terminal, shipping, technical vehicle inspection and warehouse rental. the main product is the renting of the customs warehouse for inspection, unloading and storage of goods. The main activity is the retail sale of textiles. the main products are women's jeans The main activity of the enterprise is manufacture of brick. the main product is giter clay block (hollow bricks). The main activity of the enterprise is production of clothes, and the main product is underwear, women's underwear The main activity of the enterprise is production of starch and starch products. the main product is maize starch The main activity of the enterprise is retail sale of food, drinks, tobacco. cigarettes (factory packed) are the main product of the enterprise The main activity of the enterprise is the production of metal structures and parts of structures. the main product are metal structures. these structures are mainly used in construction, that is, in construction of prefabricated buildings. the The main activity of the enterprise is wholesale of electrical appliances for the household, household lighting, and the main product is ceiling light The main activity of the enterprise is wholesale of sanitizers and pest control products. the main product is a pest control product (with the biggest share in 2011 sale). Tires for trucks, or truck tires Tourist services - tour operator Tourist services - tours and education, tourist arrangements, language courses for children and adults Traditional black coffee production Transport by road of scrap iron and transport by road of bulk crushed stone Transport of goods in road transport Transport of goods overseas, technical goods - shelves, parts for fiat used for advertising, sales of technical goods Transport services in the country Transportation of goods by road Trousers Turkish delight Tv sale, body massager Universal adhesive syntelan Universal glue Upholstered furniture (seating and beds for households and businesses) Utensils for household purposes Water supply, construction of wells Wave cardboard Wholesale and distribution of magazine caffe bar network Wholesale and retail sale of glass products Wholesale flooring. the main product is tightly knit carpet from wool which has dimensions 160x230, rectangular shape. Wholesale grinding wheel Wholesale of aluminum profiles, now the main business is the construction of telecommunication networks - services Wholesale of armature, processed iron Wholesale of chemical products or medical supplies. sale of medical alcohol. Wholesale of consumer goods and household chemistry Wholesale of daily newspapers, evening newspapers Wholesale of dried vegetables. spicy red pepper that is used in the food industry Wholesale of drinks Wholesale of electrical appliances. the main product is electric whisk for nescafe. Wholesale of electro equipment, abb low voltage equipment Wholesale of fluorescent waterproof lamp 2x36w used for premises, garages, on ships and rooms with dampness Wholesale of food, chemical product, plastic products and kitchenware, everything that is needed in the household Wholesale of food, confectionaries, pasta Wholesale of frames for eyeglasses Wholesale of frozen plums Wholesale of hand tools-pliers, keys, screwdrivers and electric tools-drills, milling machines Wholesale of hardware, the main product is the cutting disc for metal cutting Wholesale of heating equipment Wholesale of household chemistry, most of all laundry detergent Wholesale of liquid and gaseous fuels, the main product is unleaded fuel. Wholesale of office chairs Wholesale of paints and varnishes, and the main product is oil paint (universal ground color for wood and metal). Wholesale of paper products, toilet paper Wholesale of pneumatics Wholesale of predominantly drinks. Wholesale of products for professional hygiene Wholesale of pvc and aluminum windows and doors Wholesale of sodium chloride (saline) for infusion of 500 ml. Wholesale of textile Wholesale of textile fabrics (sale of thread) Wholesale of textile fabrics, sale of jeans Wholesale of wood, construction materials and sanitary equipment Wholesale tires for trucks Wholesale wire products, the main product is plastic coated wire 4 mm thick bulk Wholesale wireless phones Wholesale-polymers Women's coats made of woolen fabric Working uniform Wrought iron railings for balconies silicone hose for euro 3 and euro 4 engine The 4-digit ISIC code that best applies to the main product/service The 4-digit ISIC code that best applies to the main product/service The 4-digit ISIC code that best applies to the main product/service The 4-digit ISIC code that best applies to the main product/service The 4-digit ISIC code that best applies to the main product/service INTERVIEWER: THE FOLLOWING QUESTION IS NOT PART OF THE INTERVIEW. IT WILL BE FILLED OUT IN THE OFFICE PLEASE CHOOSE THE 4 DIGIT ISIC REV. 3.1 CODE THAT BEST APPLIES TO THE ESTABLISHMENT'S MAIN ACTIVITY AND PRODUCT OR SERVICE Categorize the products according to standard industry classification codes. The enumerator should show the respondent the list of codes that correspond to the products identified to ensure agreement with the categorization. The respondent should be directed to look at the card only after he has provided the answer to D.1a1. It may be that all major products fall into one category or that the establishment has only one main product. If the respondent does not know the code, the enumerator should write the sector and look for the corresponding code in the list of codes before submitting the completed questionnaire. For the codes use United Nations ISIC Rev.3.1. <http://unstats.un.org/unsd/cr/registry/regcst.asp?Cl=17> 360 -9 Don't know -8 Refusal -7 Does not apply 1511 1513 1520 1531 1532 1541 1542 1549 1551 1729 1810 1920 2010 2102 2109 2211 2212 2221 2411 2422 2424 2429 2511 2520 2691 2693 2694 2695 2696 2699 2811 2812 2813 2899 2915 2919 2929 3000 3110 3140 3150 3230 3311 3313 3430 3520 3530 3599 3610 3693 3710 3720 4510 4520 4530 4540 4550 5020 5030 5050 5121 5122 5131 5139 5141 5142 5143 5149 5151 5152 5159 5190 5211 5219 5220 5231 5232 5233 5234 5239 5240 5259 5260 5510 5520 6021 6023 6304 6309 6420 7210 7221 7229 Share of main product/service in total sales Share of main product/service in total sales Share of main product/service in total sales Share of main product/service in total sales Share of main product/service in total sales What percentage of total sales does the main product represent? The main product is defined in terms of sales in monetary value not volume. 360 -9 Don't know -8 Refused 1 2 3 5 7 10 11 15 20 23 25 27 30 35 40 45 48 50 52 55 60 63 65 70 75 80 85 87 88 90 95 97 98 99 100 Total annual sales last fiscal yr (LCU) Total annual sales last fiscal yr (LCU) Total annual sales last fiscal yr (LCU) Total annual sales last fiscal yr (LCU) Total annual sales last fiscal yr (LCU) In fiscal year [insert last complete fiscal year], what were this establishment's total annual sales? Total sales include the value of all annual sales counting manufactured goods and goods the establishment has bought for trading. For ex. if an establishment makes blue jeans and also imports blue jeans for resale, total sales is the value of all blue jeans sold, both produced and imported. Revenue or receipts for all services rendered and any sales of merchandise for the year, even if the payment may have been received at a later date, are included in total sales. 360 -9 Don't know -8 Refusal -7 Does not apply 83488 1000000 1700000 2500000 2506000 4000000 4534000 4700000 5000000 5293000 6000000 6100000 6500000 6853000 7000000 7500000 8307111 8565000 9000000 10000000 10846000 11000000 11300000 11536528 12802000 14000000 14305000 14800000 15000000 16500000 17000000 17140000 17820000 17920000 18000000 18160000 19000000 19106000 19960000 20000000 20789000 21000000 22000000 23000000 23260000 24000000 24297495 24472000 24794000 25000000 25446000 26000000 27500000 29000000 30000000 31432000 31534000 31827000 32889000 35000000 36000000 37000000 38000000 38400000 39000000 39786000 40000000 40500000 40600000 41547000 42000000 43000000 44000000 45000000 46000000 47252000 48000000 48100000 48800000 48918000 50000000 52000000 53000000 54000000 54500000 55000000 56000000 56890000 57000000 58383000 58489000 59000000 59880000 60000000 60200000 61700000 62000000 63000000 64000000 65000000 68268000 70000000 70400000 72740000 74000000 74938000 76000000 77935000 78000000 80000000 80500000 83000000 83506000 84262000 85533000 85690000 86837000 87000000 87334000 89254000 90000000 91000000 95166000 95260000 100000000 105882000 106188000 107000000 110000000 112000000 113000000 118000000 119000000 120000000 120200000 121771000 124000000 125000000 127000000 130000000 140000000 145000000 148000000 150000000 151860185 153472000 155000000 158656000 160000000 164472000 164793000 172450000 177514000 180000000 193200000 200000000 206356000 210000000 220000000 222000000 224751330 230000000 239000000 239358000 240000000 250035000 254040000 255788000 256346000 262803000 277700000 285000000 289650000 300000000 302516000 318300000 334119000 346000000 350000000 358000000 360000000 371000000 389410904 400000000 409276845 416000000 421000000 425000000 447000000 448202000 450000000 470000000 490000000 491000000 504000000 506500000 550000000 596658000 596813000 650000000 654187000 700000000 710000000 750000000 813943000 838000000 850000000 868803000 880000000 892000000 900000000 1000000000 1048000000 1117793000 1200000000 1235647000 1253477000 1317000000 1384523000 1596310000 1639480153 1791650000 1848108000 1900000000 1916000000 1933000000 1942414000 2000000000 2200000000 2900000000 3719500000 4500000000 7000000000 8900000000 13000000000 20700000000 21349224000 25000000000 70000000000 Total annual sales 3 yrs ago (LCU) Total annual sales 3 yrs ago (LCU) Total annual sales 3 yrs ago (LCU) Total annual sales 3 yrs ago (LCU) Total annual sales 3 yrs ago (LCU) In fiscal year [insert three complete fiscal years ago], three fiscal years ago, what were total annual sales for this establishment? Total sales three complete fiscal years ago include the value of all annual sales counting manufactured goods and goods the establishment has bought for trading. If an establishment makes blue jeans and also imports blue jeans for resale, total sales is the value of all blue jeans sold, both produced and imported. Revenue or receipts for all services rendered and any sales of merchandise for the year even though payment may have been received at a later date are included in total sales. Firms operating on a commission basis should report commissions, fees, and other operating income, not gross billings or sales. 360 -9 Don't know -8 Refusal -7 Does not apply 9 23258 76343 248000 600000 2000000 3821000 4000000 5000000 5092000 5222000 5500000 5579000 5729000 5800000 6000000 6500000 7000000 8000000 8350000 9500000 10000000 10681683 11000000 12000000 13947000 14000000 14214451 14500000 15000000 15250000 17000000 17183000 17700000 17900000 18245000 18900000 19000000 19568000 20000000 20255000 21961000 22000000 23000000 24000000 24551000 25000000 25604000 25732000 28000000 28147000 29000000 30000000 31000000 32000000 35000000 36000000 38622000 38668000 38749000 39349000 40000000 40837000 43000000 43914000 44821257 45000000 46000000 46646000 47000000 50000000 53500000 55000000 56000000 57908000 57962000 59705000 60000000 60900000 61400000 62300000 63000000 63250000 65000000 66000000 70000000 75000000 78000000 79000000 80000000 81000000 81835000 82789000 85000000 85546000 90000000 94923000 95873214 100000000 103000000 105000000 107000000 110000000 110744000 112374000 113680000 123000000 125000000 130000000 130200000 132282000 149314000 150000000 151500000 154987000 165000000 170000000 180000000 190000000 199558530 200000000 220000000 221430000 225150000 230000000 234000000 239700000 240000000 240091736 250000000 264500000 269266000 275000000 290000000 299000000 300000000 320000000 327000000 370000000 380000000 386000000 390000000 400000000 423478000 431614000 450000000 493000000 500000000 507692000 528000000 591000000 600000000 700000000 750000000 753136000 800000000 900000000 926507000 960000000 965975000 1052000000 1209951000 1300000000 1370000000 1520000000 1520980000 1590783000 1745000000 1800000000 2500000000 2758000000 2883225000 3200000000 3700397000 10427000000 10659609000 11000000000 12500000000 13400000000 70000000000 National sales as a % of total annual sales National sales as a % of total annual sales National sales as a % of total annual sales National sales as a % of total annual sales National sales as a % of total annual sales 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year [insert last complete fiscal year], what percent of this establishment's sales were: National sales IF 100, GO TO QUESTION D.10a 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 5 10 15 20 25 30 40 50 55 60 62 65 70 75 80 84 85 88 90 92 93 94 95 97 98 99 100 Indirect exports as a % of total annual sales Indirect exports as a % of total annual sales Indirect exports as a % of total annual sales Indirect exports as a % of total annual sales Indirect exports as a % of total annual sales 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year [insert last complete fiscal year], what percent of this establishment's sales were: Indirect exports (sold domestically to third party that exports products) IF 100, GO TO QUESTION D.8 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 1 2 5 10 15 20 23 25 30 40 50 70 85 Direct exports as a % of total annual sales Direct exports as a % of total annual sales Direct exports as a % of total annual sales Direct exports as a % of total annual sales Direct exports as a % of total annual sales 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year [insert last complete fiscal year], what percent of this establishment's sales were: Direct exports IF 0, GO TO QUESTION D.8 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 1 2 5 7 8 10 12 15 16 20 25 30 35 38 40 45 50 60 70 75 80 85 90 95 100 Average number of days to clear customs in last fiscal yr (direct export) Average number of days to clear customs in last fiscal yr (direct export) Average number of days to clear customs in last fiscal yr (direct export) Average number of days to clear customs in last fiscal yr (direct export) Average number of days to clear customs in last fiscal yr (direct export) In fiscal year [insert last complete fiscal year],when this establishment exported goods directly, how many days did it take on average from the time this establishment's goods arrived at their main point of exit (e.g., port, airport) until the time these goods cleared customs? Clearing customs for direct exports. The purpose of this question is to determine the efficiency of customs in clearing goods for export. Main point of exit is the last domestic location (e.g. port, border crossing, airport, or internal custom) from which the goods leave the country. Whenever different ports of exit are used this question refers to the port where “most goods” exit defined in terms of consignment value (not physical units). Goods cleared customs They refer to the time it takes to obtain all clearances required from the moment the goods arrived at their point of exit until the moment they satisfy the requirements of the clearance procedures at the customs office. This includes transit procedures. Average number of days to clear customs. Prompt the respondent to think of all shipments sent to the main point of exit and estimate an average time it took from the time the shipments arrived to the time they left that point of exit. 63 297 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 5 7 15 20 30 45 Sysmiss % of value of products exported directly lost in transit - theft % of value of products exported directly lost in transit - theft % of value of products exported directly lost in transit - theft % of value of products exported directly lost in transit - theft % of value of products exported directly lost in transit - theft In fiscal year [insert last complete fiscal year], what percentage of the value of the products exported directly was lost while in transit because of theft? 63 297 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 10 Sysmiss % of value of products exported directly lost in transit - breakage/spoilage % of value of products exported directly lost in transit - breakage/spoilage % of value of products exported directly lost in transit - breakage/spoilage % of value of products exported directly lost in transit - breakage/spoilage % of value of products exported directly lost in transit - breakage/spoilage In fiscal year [insert last complete fiscal year], what percentage of the value of the products exported directly was lost while in transit because of breakage or spoilage? 63 297 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 2 5 Sysmiss d7. % of value of products exported directly lost in transit - breakage/spoilage Year of exporting directly or indirectly for the first time Year of exporting directly or indirectly for the first time Year of exporting directly or indirectly for the first time Year of exporting directly or indirectly for the first time Year of exporting directly or indirectly for the first time In which year did this establishment first export directly or indirectly? First exported directly or indirectly. The purpose of this question is self-explanatory. 124 236 -9 Don't know -8 Refusal -7 Does not apply 1963 1975 1980 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Sysmiss % of value of products for domestic markets lost in transit - theft % of value of products for domestic markets lost in transit - theft % of value of products for domestic markets lost in transit - theft % of value of products for domestic markets lost in transit - theft % of value of products for domestic markets lost in transit - theft In fiscal year [insert last complete fiscal year], what percentage of the value of products this establishment shipped to supply domestic markets was lost while in transit because of theft? 360 -9 Don't know -8 Refused -7 NO INTERNAL SHIPMENTS MADE (DOES NOT APPLY) 1 2 3 4 5 10 100 % of value of products for domestic markets lost in transit - breakage/spoi % of value of products for domestic markets lost in transit - breakage/spoi % of value of products for domestic markets lost in transit - breakage/spoi % of value of products for domestic markets lost in transit - breakage/spoi % of value of products for domestic markets lost in transit - breakage/spoi In fiscal year [insert last complete fiscal year], what percentage of value of products this establishment shipped to supply domestic markets was lost while in transit because of breakage or spoilage? 357 3 -9 Don't know -8 Refused -7 NO INTERNAL SHIPMENTS MADE (DOES NOT APPLY) 1 2 3 4 5 8 10 Sysmiss d11. % of value of products for domestic markets lost in transit - breakage/spoilage % of national sales to government/government agencies % of national sales to government/government agencies % of national sales to government/government agencies % of national sales to government/government agencies % of national sales to government/government agencies In fiscal year [insert last complete fiscal year], what percentage of your national sales were to government or government agencies, excluding state-owned enterprises? 113 247 -9 Don't know -8 Refused -7 DOES NOT APPLY (FOR COMPANIES THAT DO NOT DO NOT HAVE DOMESTIC SALES) 2 3 5 10 15 90 Sysmiss Domestic material inputs or supplies as a % of all material inputs or supp Domestic material inputs or supplies as a % of all material inputs or supp Domestic material inputs or supplies as a % of all material inputs or supp Domestic material inputs or supplies as a % of all material inputs or supp Domestic material inputs or supplies as a % of all material inputs or supp SHOW CARD In fiscal year [insert last complete fiscal year], as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of domestic origin 1) The purpose of this question is to determine from where the inputs for production are obtained and purchased. The calculation is done as a percent of all purchases of supplies and inputs purchased by the establishment for the fiscal year. Inputs are materials that go through a mechanical, physical, or chemical transformation that will ultimately make up some portion of the final good produced. Lumber in a furniture factory is a good example of an input. Supplies are materials or products that are used, expended, consumed, but will not comprise the final good produced. Pencils and writing paper are good examples of a supply. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 113 247 -9 Don't know -8 Refused 1 2 5 10 20 30 35 40 45 50 60 70 75 80 85 90 95 97 99 100 Sysmiss d12a. Domestic material inputs or supplies as a % of all material inputs or supplies Foreign material inputs or supplies as a % of all material inputs or suppl Foreign material inputs or supplies as a % of all material inputs or suppl Foreign material inputs or supplies as a % of all material inputs or suppl Foreign material inputs or supplies as a % of all material inputs or suppl Foreign material inputs or supplies as a % of all material inputs or suppl SHOW CARD In fiscal year [insert last complete fiscal year], as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of foreign origin IF 0, GO TO QUESTION D16 1) The purpose of this question is to determine from where the inputs for production are obtained and purchased. The calculation is done as a percent of all purchases of supplies and inputs purchased by the establishment for the fiscal year. Inputs are materials that go through a mechanical, physical, or chemical transformation that will ultimately make up some portion of the final good produced. Lumber in a furniture factory is a good example of an input. Supplies are materials or products that are used, expended, consumed, but will not comprise the final good produced. Pencils and writing paper are good examples of a supply. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 113 247 -9 Don't know -8 Refused 1 3 5 10 15 20 25 30 40 50 55 60 65 70 80 90 95 98 99 100 Sysmiss d12b. Foreign material inputs or supplies as a % of all material inputs or supplies Direct import of material inputs or supplies purchased in last fiscal yr? Direct import of material inputs or supplies purchased in last fiscal yr? Direct import of material inputs or supplies purchased in last fiscal yr? Direct import of material inputs or supplies purchased in last fiscal yr? Direct import of material inputs or supplies purchased in last fiscal yr? Were any of the material inputs or supplies purchased in fiscal year [insert last complete fiscal year], imported directly? If answer is No or Don't Know then GO TO QUESTION D16 The purpose of this question is to determine if the establishment has any interaction with customs when importing inputs and other materials. 83 277 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Average number of days to clear customs in last fiscal yr (direct import) Average number of days to clear customs in last fiscal yr (direct import) Average number of days to clear customs in last fiscal yr (direct import) Average number of days to clear customs in last fiscal yr (direct import) Average number of days to clear customs in last fiscal yr (direct import) In fiscal year [insert last complete fiscal year], when this establishment imported material inputs or supplies (from outside the EU for European Union members), how many days did it take on average from the time goods arrived to their point of entry (e.g. port, airport) until the time these goods could be claimed from customs? The purpose of these questions is to measure the efficiency of customs clearance of imports. Goods cleared customs includes all clearances required from the moment the goods arrived at their point of entry (e.g., port, airport) until the moment they satisfy the requirement of the clearance procedures at the customs office and can be picked up. It does not include time spent on transportation to reach the point of entry. Average number of days to clear customs. Prompt respondent to think of various shipments destined to the establishment that originated from abroad, and to estimate an average of the time it took when the shipment arrived to the country's point of entry to the time the establishment was allowed to claim them and begin domestic transport. 54 306 -9 Don't know -8 Refused 1 2 3 4 5 7 8 10 14 15 30 45 60 Sysmiss Average days of inventory of most important input Average days of inventory of most important input Average days of inventory of most important input Average days of inventory of most important input Average days of inventory of most important input At the present time, when this establishment receives delivery of its most important input, on average, how many days of inventory, measured in days of production, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND Days of inventory of main input. The purpose of this question is to assess the efficiency in the supply chain. When firms have to maintain a high level of stock, because they cannot rely on a predictable supply of inputs, this is a source of economic inefficiency. Inversely, if supplies of the main input can be relied upon to be easily available, firms will keep low levels of stock on hand. The main input is the input that accounts for the highest value among all inputs. It is not the input for which stock is maintained the longest. For example, if a company makes shirts, the most important input is the cloth, not the buttons and thread, though the establishment may actually keep a 90 day supply of buttons on hand and only a 30 day stock of cloth. Days of inventory should be calculated as the number of days of normal production capacity before running out of stock. 113 247 -9 Don't know -8 Refused 1 2 3 7 10 14 15 20 21 30 45 60 90 120 150 200 320 365 Sysmiss At the present time At the present time At the present time At the present time At the present time At the present time, when this establishment receives its main sales item, on average, how many days of inventory measured in days of sales, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND Days of inventory of main sales item The purpose of this question is to assess the efficiency in the supply chain. When firms have to maintain a high level of sales items in stock, because they cannot rely on a predictable supply, this is a source of economic inefficiency. Inversely, if supplies of the main sales can be relied upon to be easily available, firms will keep low levels of stock on hand. The main sales item is the item that accounts for the highest percentage of sales among all items that the establishment sells. It is not the item for which stock is maintained the longest. Days of inventory should be calculated as how many days it would take, under normal sales conditions, to deplete the main sales item held in supply at the establishment's premises. 119 241 -9 Don't know -8 Refused 1 2 3 4 5 6 7 10 14 15 16 20 30 35 40 45 60 90 100 140 150 180 200 360 365 Sysmiss Transport - obstacle to current operations Transport - obstacle to current operations Transport - obstacle to current operations Transport - obstacle to current operations Transport - obstacle to current operations SHOW CARD Is transport No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Customs and trade regulations - obstacle to current operations Customs and trade regulations - obstacle to current operations Customs and trade regulations - obstacle to current operations Customs and trade regulations - obstacle to current operations Customs and trade regulations - obstacle to current operations SHOW CARD Are customs and trade regulations No Obstacle, a Minor Obstacle, a Moderate obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if customs and trade regulations are no longer a Change in total costs if customs and trade regulations are no longer a Change in total costs if customs and trade regulations are no longer a Change in total costs if customs and trade regulations are no longer a Change in total costs if customs and trade regulations are no longer a Would your total annual costs increase, remain the same or decrease over the next fiscal year if customs and trade regulations are no longer an obstacle? 131 229 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss ECAd31b1. Change in total costs if customs and trade regulations are no longer an obstacle Expected % increase in total costs - customs and trade regulations no Expected % increase in total costs - customs and trade regulations no Expected % increase in total costs - customs and trade regulations no Expected % increase in total costs - customs and trade regulations no Expected % increase in total costs - customs and trade regulations no By what percentage would your total annual costs INCREASE in the next fiscal year? 16 344 -9 Don't know -8 Refused 5 9 10 15 20 30 50 90 Sysmiss ECAd31b2. Expected % increase in total costs - customs and trade regulations no obstacle Expected % decrease in total costs - customs and trade regulations no Expected % decrease in total costs - customs and trade regulations no Expected % decrease in total costs - customs and trade regulations no Expected % decrease in total costs - customs and trade regulations no Expected % decrease in total costs - customs and trade regulations no By what percentage would your total annual costs DECREASE in the next fiscal year? 73 287 -9 Don't know -8 Refused 1 2 3 4 5 6 7 8 10 15 20 30 Sysmiss ECAd31b3. Expected % decrease in total costs - customs and trade regulations no obstacle Main market for the main product/service in last fiscal yr Main market for the main product/service in last fiscal yr Main market for the main product/service in last fiscal yr Main market for the main product/service in last fiscal yr Main market for the main product/service in last fiscal yr SHOW CARD In fiscal year [insert last complete fiscal year], which of the following was the main market in which this establishment sold its main product? The purpose of this question is to get the establishment to define what it considers to be its main market. The main product is defined by the output that generates the highest proportion of sales. The establishment's main market is defined by the market that generates the most sales for the main product as defined above. It could be the case that an establishment's main product is sold in smaller proportions in a greater number of markets and that the main product is never the greatest total annual share of revenue in any one market. For example, 51 percent of revenue comes from selling nails, but that is distributed equally in the local, national, and international markets, 33 percent in each. Bolts make up 49 percent of total annual revenues. However, half of the revenue for bolts comes from selling in the international market and half in the local market. It is clear that bolts sell more in its respective market with respect to nails, but does not generate as much revenue as nails do for the establishment. In such a case, nails should be used as the main product. Whenever local, national and international markets have equal shares choose the national market and do not follow the skip pattern. 360 -9 Don't know -8 Refused 1 Local - main product sold mostly in same municipality where establishment is located 2 National - main product sold mostly across the country where establishment is located 3 International - main product sold mostly to nations outside country where establishment is located Competitors for the main product/service in the main market Competitors for the main product/service in the main market Competitors for the main product/service in the main market Competitors for the main product/service in the main market Competitors for the main product/service in the main market In fiscal year [insert last complete fiscal year], for the main market in which this establishment sold its main product or service, how many competitors did this establishment?s main product or service face? 332 28 -9 Don't know -8 Refusal -7 Does not apply -4 1 2 3 4 5 6 7 8 9 10 12 15 18 20 25 30 35 40 50 55 60 70 80 95 100 Sysmiss Technology licensed from a foreign-owned company Technology licensed from a foreign-owned company Technology licensed from a foreign-owned company Technology licensed from a foreign-owned company Technology licensed from a foreign-owned company Does this establishment at present use technology licensed from a foreign-owned company, excluding office software? Technology licensed from a foreign owned company: it measures access to foreign technology. The license may be held by the establishment's parent company. The answer is “no” if the establishment uses foreign technology without a license or a formal agreement. 360 -9 Don't know -8 Refused 1 Yes 2 No Competition against unregistered or informal firms? Competition against unregistered or informal firms? Competition against unregistered or informal firms? Competition against unregistered or informal firms? Competition against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? 1) Competition from unregistered or informal firms 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused 1 Yes 2 No National National National National National Over the last three years has this establishment received any subsidies from the national, regional or local governments or European Union sources? 360 -9 Don't know -8 Refused 1 Yes 2 No Practices of informal competitors - obstacle to current operations Practices of informal competitors - obstacle to current operations Practices of informal competitors - obstacle to current operations Practices of informal competitors - obstacle to current operations Practices of informal competitors - obstacle to current operations SHOW CARD Using the response options on the card; To what degree are Practices of Competitors in the Informal Sector an obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarificaton can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle New products/services introduced over last 3 yrs New products/services introduced over last 3 yrs New products/services introduced over last 3 yrs New products/services introduced over last 3 yrs New products/services introduced over last 3 yrs READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING And now we switch to a new topic. In this section "new" means new to the firm but not necessarily new to the market or other firms, and it could have been originally developed by other firms. During the last three years, has this establishment introduced new or significantly improved products or services? Please exclude the simple resale of new goods purchased from others and changes of a solely aesthetic nature. INTERVIEWER: SHOW CARDS IN THIS SECTION CONTAIN EXAMPLES OF INNOVATIONS. THEY ARE MEANT AS EXAMPLES ONLY - THEY DO NOT CONTAIN ALL POSSIBLE INNOVATIONS. 360 -9 Don't know -8 Refused 1 Yes 2 No New products/services new to one of the establishment's markets? New products/services new to one of the establishment's markets? New products/services new to one of the establishment's markets? New products/services new to one of the establishment's markets? New products/services new to one of the establishment's markets? Were any of the new or significantly improved products or services of this establishment new to one of this establishment's markets? INTERVIEWER: SHOW CARDS IN THIS SECTION CONTAIN EXAMPLES OF INNOVATIONS. THEY ARE MEANT AS EXAMPLES ONLY - THEY DO NOT CONTAIN ALL POSSIBLE INNOVATIONS. 135 225 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New production/supply methods introducted over last 3 yrs New production/supply methods introducted over last 3 yrs New production/supply methods introducted over last 3 yrs New production/supply methods introducted over last 3 yrs New production/supply methods introducted over last 3 yrs During the last three years, has this establishment introduced any new or significantly improved methods for the production or supply of products or services? INTERVIEWER: SHOW CARDS IN THIS SECTION CONTAIN EXAMPLES OF INNOVATIONS. THEY ARE MEANT AS EXAMPLES ONLY - THEY DO NOT CONTAIN ALL POSSIBLE INNOVATIONS. 360 -9 Don't know -8 Refused 1 Yes 2 No New organisational/management practices or structures introduced over last 3 New organisational/management practices or structures introduced over last 3 New organisational/management practices or structures introduced over last 3 New organisational/management practices or structures introduced over last 3 New organisational/management practices or structures introduced over last 3 During the last three years, has this establishment introduced any new or significantly improved organizational or management practices or structures? INTERVIEWER: SHOW CARDS IN THIS SECTION CONTAIN EXAMPLES OF INNOVATIONS. THEY ARE MEANT AS EXAMPLES ONLY - THEY DO NOT CONTAIN ALL POSSIBLE INNOVATIONS. 360 -9 Don't know -8 Refused 1 Yes 2 No h4. New organisational/management practices or structures introduced over last 3 yrs New marketing methods introduced over last 3 yrs New marketing methods introduced over last 3 yrs New marketing methods introduced over last 3 yrs New marketing methods introduced over last 3 yrs New marketing methods introduced over last 3 yrs During the last three years, has this establishment introduced new or significantly improved marketing methods? INTERVIEWER: SHOW CARDS IN THIS SECTION CONTAIN EXAMPLES OF INNOVATIONS. THEY ARE MEANT AS EXAMPLES ONLY - THEY DO NOT CONTAIN ALL POSSIBLE INNOVATIONS. 360 -9 Don't know -8 Refused 1 Yes 2 No Spending on R&D Spending on R&D Spending on R&D Spending on R&D Spending on R&D During the last three years, did this establishment spend on research and development activities, either in-house or contracted with other companies (outsourced)? INTERVIEWER: SHOW CARDS IN THIS SECTION CONTAIN EXAMPLES OF INNOVATIONS. THEY ARE MEANT AS EXAMPLES ONLY - THEY DO NOT CONTAIN ALL POSSIBLE INNOVATIONS. INTERVIEWER: Research and development (R&D) is defined as creative work undertaken on a systematic basis in order to increase the stock of knowledge. For example, laboratory research for a new chemical compound of paint would be research and development while market research surveys or internet surfing would not be research and development. 360 -9 Don't know -8 Refused 1 Yes 2 No During the last three years During the last three years During the last three years During the last three years During the last three years During the last three years, did this establishment spend on research and development activities, either in-house or contracted with other companies (outsourced)? INTERVIEWER: Research and development (R&D) is defined as creative work undertaken on a systematic basis in order to increase the stock of knowledge. For example, laboratory research for a new chemical compound of paint would be research and development while market research surveys or internet surfing would not be research and development. 360 -9 Don't know -8 Refused 1 Yes 2 No During the last three years During the last three years During the last three years During the last three years During the last three years During the last three years, did this establishment give employees some time to develop or try out a new approach or new idea about products or services, business process, firm management, or marketing? 360 -9 Don't know -8 Refused 1 Yes 2 No Capacity utilisation in last fiscal yr Capacity utilisation in last fiscal yr Capacity utilisation in last fiscal yr Capacity utilisation in last fiscal yr Capacity utilisation in last fiscal yr In fiscal year [insert last complete fiscal year], what was this establishment's output produced as a proportion of the maximum output possible if using all facilities available (capacity utilization)? A capacity utilization estimate should be compared to a full production capacity capability. This question only references the production facility and not the administrative offices. Full production capacity is the maximum level of production that this establishment could reasonably expect to attain during regular working hours, and under normal and realistic operating conditions fully utilizing the machinery, equipment and employees in place. 113 247 -9 Don't know -8 Refused 10 20 30 40 50 58 60 65 70 75 80 85 90 95 100 Sysmiss Typical hours of operation in a week Typical hours of operation in a week Typical hours of operation in a week Typical hours of operation in a week Typical hours of operation in a week In fiscal year [insert last complete fiscal year], how many hours per week did this establishment normally operate? Hours per week of operation are the hours per week in which machines and employees are engaged in some type of mechanical, physical, or chemical transformation of materials into new products or in which the assembly of components into new products takes place, including maintenance. This question only references the production facility and not the administrative offices. 113 247 -9 Don't know -8 Refused 20 30 40 42 44 45 46 48 50 54 55 56 60 66 70 72 80 84 88 90 96 108 112 120 136 168 Sysmiss Land - % owned by this establishment Land - % owned by this establishment Land - % owned by this establishment Land - % owned by this establishment Land - % owned by this establishment Of the land occupied by this establishment, what percent is: Owned by this establishment 360 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 5 10 20 25 30 33 35 40 50 60 70 80 90 95 98 100 Land - % rented or leased by this establishment Land - % rented or leased by this establishment Land - % rented or leased by this establishment Land - % rented or leased by this establishment Land - % rented or leased by this establishment Of the land occupied by this establishment, what percent is: Rented or leased by this establishment 360 -9 Don't know -8 Refused -7 DOES NOT APPLY 2 5 10 20 30 40 50 60 65 67 70 75 80 90 95 99 100 Land - % Other Land - % Other Land - % Other Land - % Other Land - % Other Of the land occupied by this establishment, what percent is: Other 360 -9 Don't know -8 Refused -7 DOES NOT APPLY 10 20 70 100 Submit application to obtain a construction-related permit over last 2 yrs? Submit application to obtain a construction-related permit over last 2 yrs? Submit application to obtain a construction-related permit over last 2 yrs? Submit application to obtain a construction-related permit over last 2 yrs? Submit application to obtain a construction-related permit over last 2 yrs? More specifically, over the last two years, did this establishment submit an application to obtain a construction-related permit? Application for construction permit. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain a construction-related permit Number of days it took to obtain a construction-related permit Number of days it took to obtain a construction-related permit Number of days it took to obtain a construction-related permit Number of days it took to obtain a construction-related permit In reference to that application for a construction-related permit, approximately how many days did it take to obtain it from the day of the application to the day the permit was granted? Waiting time for construction permit. Self-explanatory 59 301 -9 Don't know -8 Refusal -7 Does not apply -6 -5 10 12 15 30 60 90 120 150 180 270 365 400 700 724 750 Sysmiss Informal gift/ payment expected/requested to obtain construction-related per Informal gift/ payment expected/requested to obtain construction-related per Informal gift/ payment expected/requested to obtain construction-related per Informal gift/ payment expected/requested to obtain construction-related per Informal gift/ payment expected/requested to obtain construction-related per In reference to that application for a construction-related permit, was an informal gift or payment expected or requested? 1) Bribe for construction permit. Self-explanatory 2) Sensitive question, no clarification can be offered 59 301 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss g4. Informal gift/ payment expected/requested to obtain construction-related permit? What is the total selling area of this establishment? - Area What is the total selling area of this establishment? - Area What is the total selling area of this establishment? - Area What is the total selling area of this establishment? - Area What is the total selling area of this establishment? - Area What is the total selling area of this establishment? Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 119 241 -9 Don't know -8 Refusal -7 Does not apply 9 14 25 30 40 50 60 68 70 74 75 80 100 114 120 130 140 150 160 200 210 220 250 260 300 327 350 400 450 500 600 632 700 730 800 850 1000 1100 1900 2000 2500 3000 3500 4000 4500 5000 9000 10000 17000 17500 18500 20000 21000 53201 3008000 Sysmiss What is the total selling area of this establishment? - Units What is the total selling area of this establishment? - Units What is the total selling area of this establishment? - Units What is the total selling area of this establishment? - Units What is the total selling area of this establishment? - Units What is the total selling area of this establishment? SPECIFY UNITS Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 106 254 -8 Refused 1 Square Feet 2 Square Yards 3 Square Meters 4 Other_ please specify Sysmiss Other Other Other Other Other What is the total selling area of this establishment? SPECIFY UNITS 1 1 hectare Buildings occupied - % owned by this establishment Buildings occupied - % owned by this establishment Buildings occupied - % owned by this establishment Buildings occupied - % owned by this establishment Buildings occupied - % owned by this establishment SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Owned by this establishment 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 1 5 10 15 20 27 30 33 40 50 59 60 70 72 75 80 90 93 94 95 99 100 Buildings occupied - % rented or leased by this establishment Buildings occupied - % rented or leased by this establishment Buildings occupied - % rented or leased by this establishment Buildings occupied - % rented or leased by this establishment Buildings occupied - % rented or leased by this establishment SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Rented or leased by this establishment 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 1 5 7 10 20 25 28 30 40 41 50 60 67 70 73 80 85 90 95 99 100 Buildings occupied - % Other Buildings occupied - % Other Buildings occupied - % Other Buildings occupied - % Other Buildings occupied - % Other SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Other 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 6 10 20 100 Access to land - obstacle to current operations Access to land - obstacle to current operations Access to land - obstacle to current operations Access to land - obstacle to current operations Access to land - obstacle to current operations SHOW CARD Is access to land No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Pay for security in last fiscal yr? Pay for security in last fiscal yr? Pay for security in last fiscal yr? Pay for security in last fiscal yr? Pay for security in last fiscal yr? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. In fiscal year [insert last complete fiscal year], did this establishment pay for security, for example equipment, personnel, or professional security services? Pay for security. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No % of total annual sales for security % of total annual sales for security % of total annual sales for security % of total annual sales for security % of total annual sales for security In fiscal year [insert last complete fiscal year], what percent of this establishment?s total annual sales was paid for security, or what was the total annual cost of security? Percent of total annual sales for security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH How much pay for security. Self-explanatory 76 284 -9 Don't know -8 Refused 1 2 3 5 9 10 25 Sysmiss Total annual cost of security (LCU) Total annual cost of security (LCU) Total annual cost of security (LCU) Total annual cost of security (LCU) Total annual cost of security (LCU) In fiscal year [insert last complete fiscal year], what percent of this establishment?s total annual sales was paid for security, or what was the total annual cost of security? Total annual cost of security How much pay for security. Self-explanatory PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 54 306 -9 Don't know -8 Refusal -7 Does not apply 15000 25000 30000 40000 48000 50000 60000 78000 100000 120000 150000 170000 200000 220000 250000 300000 420000 450000 603625 700000 800000 1000000 1500000 1800000 2000000 2500000 3000000 4000000 9600000 10000000 33000000 Sysmiss Losses as a result of theft Losses as a result of theft Losses as a result of theft Losses as a result of theft Losses as a result of theft In fiscal year [insert last complete fiscal year], did this establishment experience losses as a result of theft, robbery, vandalism or arson? Experienced losses from theft, robbery, vandalism, arson. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Losses due to theft Losses due to theft Losses due to theft Losses due to theft Losses due to theft In fiscal year [insert last complete fiscal year], what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment?s premises either as a percentage of total annual sales or as total annual losses? Losses as percent of total annual sales Extent of losses from theft, robbery, vandalism, arson. Self-explanatory PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 51 309 -9 Don't know -8 Refused 1 2 3 5 10 12 20 Sysmiss Total annual value of losses due to theft Total annual value of losses due to theft Total annual value of losses due to theft Total annual value of losses due to theft Total annual value of losses due to theft In fiscal year [insert last complete fiscal year], what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment?s premises either as a percentage of total annual sales or as total annual losses? Total annual value of losses Extent of losses from theft, robbery, vandalism, arson. Self-explanatory PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 38 322 -9 Don't know -8 Refusal -7 Does not apply 30000 50000 55000 60000 70000 72000 80000 95000 100000 200000 300000 400000 500000 600000 1000000 1100000 1300000 1500000 1600000 2000000 2500000 3675000 4000000 5380729 15000000 25000000 Sysmiss Crime Crime Crime Crime Crime SHOW CARD Using the response options on the card; To what degree is Crime, Theft and Disorder an obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if crime Change in total costs if crime Change in total costs if crime Change in total costs if crime Change in total costs if crime Would your total annual costs increase, remain the same or decrease over the next fiscal year if crime, theft, and disorder is no longer an obstacle? 142 218 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - crime Expected % increase in total costs - crime Expected % increase in total costs - crime Expected % increase in total costs - crime Expected % increase in total costs - crime By what percentage would your total annual costs INCREASE in the next fiscal year? 20 340 -9 Don't know -8 Refused 1 2 3 8 10 20 30 100 Sysmiss Expected % decrease in total costs - crime Expected % decrease in total costs - crime Expected % decrease in total costs - crime Expected % decrease in total costs - crime Expected % decrease in total costs - crime By what percentage would your total annual costs DECREASE in the next fiscal year? 69 291 -9 Don't know -8 Refused 1 2 3 5 10 15 20 Sysmiss Paid after delivery - % of total annual purchases of material inputs/serv Paid after delivery - % of total annual purchases of material inputs/serv Paid after delivery - % of total annual purchases of material inputs/serv Paid after delivery - % of total annual purchases of material inputs/serv Paid after delivery - % of total annual purchases of material inputs/serv In fiscal year [insert last complete fiscal year], what percentage of material inputs or services were purchased on credit - paid after delivery? 360 -9 Don't know -8 Refused 3 5 10 15 20 25 30 40 45 50 60 70 75 80 85 90 95 98 99 100 k1c. Paid after delivery - % of total annual purchases of material inputs/services Paid after delivery - % of total annual sales of goods and services Paid after delivery - % of total annual sales of goods and services Paid after delivery - % of total annual sales of goods and services Paid after delivery - % of total annual sales of goods and services Paid after delivery - % of total annual sales of goods and services SHOW CARD In fiscal year [insert last complete fiscal year], what percent of this establishment's total annual sales of its goods or services were: Paid for after delivery? 1) The questions refer to an establishment's ability to provide and be provided trade credit arrangements with suppliers and customers. a. Paid before delivery means the invoice was paid before the shipment arrived. b. Paid for on delivery means that the payment was made at the time the shipment arrived. c. Paid for after delivery means that the payment was made at some period after the shipment had arrived. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 360 -9 Don't know -8 Refused 1 2 3 5 10 15 20 25 30 40 45 50 60 70 75 80 85 90 95 98 99 100 Working capital - % Internal funds/Retained earnings Working capital - % Internal funds/Retained earnings Working capital - % Internal funds/Retained earnings Working capital - % Internal funds/Retained earnings Working capital - % Internal funds/Retained earnings Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? 360 -9 Don't know -8 Refused 3 5 8 10 15 20 25 30 33 35 40 50 60 65 70 75 80 85 90 93 95 96 97 98 99 100 Working capital - % Borrowed from banks (private and state-owned) Working capital - % Borrowed from banks (private and state-owned) Working capital - % Borrowed from banks (private and state-owned) Working capital - % Borrowed from banks (private and state-owned) Working capital - % Borrowed from banks (private and state-owned) Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? Borrowed from banks (private and state-owned) 360 -9 Don't know -8 Refused 1 2 3 4 5 7 10 15 18 20 25 30 40 50 60 65 70 80 90 95 99 100 Working capital - % Borrowed from non-bank financial institutions Working capital - % Borrowed from non-bank financial institutions Working capital - % Borrowed from non-bank financial institutions Working capital - % Borrowed from non-bank financial institutions Working capital - % Borrowed from non-bank financial institutions Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? Borrowed from non-bank financial institutions which include microfinance institutions, credit cooperatives, credit unions, or finance companies. 360 -9 Don't know -8 Refused 5 10 15 20 60 Working capital - % Purchases on credit from suppliers Working capital - % Purchases on credit from suppliers Working capital - % Purchases on credit from suppliers Working capital - % Purchases on credit from suppliers Working capital - % Purchases on credit from suppliers Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers 360 -9 Don't know -8 Refused 1 2 5 10 15 20 25 30 35 40 50 60 67 70 75 78 80 87 89 90 95 100 Working capital - % Other Working capital - % Other Working capital - % Other Working capital - % Other Working capital - % Other Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s working capital that was financed from each of the following sources? Other (moneylenders, friends, relatives, etc.) 360 -9 Don't know -8 Refused 1 5 10 20 25 30 40 50 70 80 100 Purchase of fixed assets in last fiscal yr? Purchase of fixed assets in last fiscal yr? Purchase of fixed assets in last fiscal yr? Purchase of fixed assets in last fiscal yr? Purchase of fixed assets in last fiscal yr? In fiscal year [insert last complete fiscal year], did this establishment purchase any fixed assets, such as machinery, vehicles, equipment, land or buildings? Purchase of fixed assets, investments, etc. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Spending on purchases of machinery Spending on purchases of machinery Spending on purchases of machinery Spending on purchases of machinery Spending on purchases of machinery In fiscal year [insert last complete fiscal year], how much did this establishment spend on purchases of: Machinery, vehicles, and equipment (new or used) The category machinery, vehicles and equipment is the annual investment of anything used directly by this establishment to produce. Vehicles include transport and loading and unloading vehicles. It should include not only the purchase cost but also all other costs involved in the investment such as transport of the item and installation cost. Computer hardware should be considered under equipment Land, buildings is the annual investment in land, buildings and structures used directly or indirectly by this establishment to produce goods and services. Included are expenditures for new and used structures (including those under construction at the end of last complete fiscal year), fixtures and equipment, additions, major alterations and improvements to existing facilities, and capitalized repairs. 179 181 -9 Don't know -8 Refusal -7 Does not apply 9 20000 43000 50000 78000 120000 200000 250000 300000 330000 350000 400000 469000 500000 600000 694000 700000 710000 800000 865000 900000 1000000 1100000 1200000 1300000 1332000 1500000 1600000 1832000 1870000 2000000 2200000 2500000 3000000 3150000 3500000 4000000 4500000 4920000 5000000 5040000 5600000 6000000 7000000 8640116 9000000 10000000 12000000 13500000 14000000 15000000 16000000 17243732 20000000 25000000 35000000 39000000 42500000 45000000 45500000 47000000 50000000 99000000 Sysmiss Spending on purchases of land and buildings (LCU) Spending on purchases of land and buildings (LCU) Spending on purchases of land and buildings (LCU) Spending on purchases of land and buildings (LCU) Spending on purchases of land and buildings (LCU) In fiscal year [insert last complete fiscal year], how much did this establishment spend on purchases of: Land and buildings The category machinery, vehicles and equipment is the annual investment of anything used directly by this establishment to produce. Vehicles include transport and loading and unloading vehicles. It should include not only the purchase cost but also all other costs involved in the investment such as transport of the item and installation cost. Computer hardware should be considered under equipment Land, buildings is the annual investment in land, buildings and structures used directly or indirectly by this establishment to produce goods and services. Included are expenditures for new and used structures (including those under construction at the end of last complete fiscal year), fixtures and equipment, additions, major alterations and improvements to existing facilities, and capitalized repairs. 179 181 -9 Don't know -8 Refusal -7 Does not apply 9 1500000 2000000 2500000 3000000 3990000 4000000 4940000 5000000 7000000 8000000 8500000 10000000 20000000 35000000 45000000 50000000 70000000 Sysmiss Fixed assets - % Internal funds or retained earnings Fixed assets - % Internal funds or retained earnings Fixed assets - % Internal funds or retained earnings Fixed assets - % Internal funds or retained earnings Fixed assets - % Internal funds or retained earnings SHOW CARD Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Internal funds or retained earnings 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 179 181 -9 Don't know -8 Refused 10 20 24 30 35 40 50 60 70 75 80 90 93 95 100 Sysmiss Fixed assets - % Owners’ contribution or issued new equity shares Fixed assets - % Owners’ contribution or issued new equity shares Fixed assets - % Owners’ contribution or issued new equity shares Fixed assets - % Owners’ contribution or issued new equity shares Fixed assets - % Owners’ contribution or issued new equity shares SHOW CARD Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Owners' contribution or issued new equity shares 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 179 181 -9 Don't know -8 Refused 5 10 20 30 40 50 65 70 80 100 Sysmiss Fixed assets - % Borrowed from banks: private and state-owned Fixed assets - % Borrowed from banks: private and state-owned Fixed assets - % Borrowed from banks: private and state-owned Fixed assets - % Borrowed from banks: private and state-owned Fixed assets - % Borrowed from banks: private and state-owned Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s total purchase of fixed assets that was financed from each of the following sources: Borrowed from banks: private and state-owned 179 181 -9 Don't know -8 Refused 2 7 10 20 30 40 50 60 70 76 80 90 100 Sysmiss Fixed assets - % Borrowed from non-bank financial institutions Fixed assets - % Borrowed from non-bank financial institutions Fixed assets - % Borrowed from non-bank financial institutions Fixed assets - % Borrowed from non-bank financial institutions Fixed assets - % Borrowed from non-bank financial institutions Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s total purchase of fixed assets that was financed from each of the following sources: Borrowed from non-bank financial institutions which include microfinance institutions, credit cooperatives, credit unions, or finance companies 179 181 -9 Don't know -8 Refused 10 20 100 Sysmiss Fixed assets - % Purchases on credit from suppliers Fixed assets - % Purchases on credit from suppliers Fixed assets - % Purchases on credit from suppliers Fixed assets - % Purchases on credit from suppliers Fixed assets - % Purchases on credit from suppliers SHOW CARD Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s total purchase of fixed assets that was financed from each of the following sources: Purchases on credit from suppliers and advances from customers 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 179 181 -9 Don't know -8 Refused 10 20 25 30 40 50 60 70 78 80 100 Sysmiss Fixed assets - % Other Fixed assets - % Other Fixed assets - % Other Fixed assets - % Other Fixed assets - % Other Over fiscal year [insert last complete fiscal year], please estimate the proportion of this establishment?s total purchase of fixed assets that was financed from each of the following sources: Other (moneylenders, friends, relatives, bonds, etc.) 179 181 -9 Don't know -8 Refused 10 50 80 100 Sysmiss Leasing of fixed assets in last fiscal yr? Leasing of fixed assets in last fiscal yr? Leasing of fixed assets in last fiscal yr? Leasing of fixed assets in last fiscal yr? Leasing of fixed assets in last fiscal yr? In fiscal year [insert last complete fiscal year], did this establishment lease any fixed assets, such as machinery, vehicles, equipment, land or buildings? 360 -9 Don't know -8 Refused 1 Yes 2 No Checking or savings account? Checking or savings account? Checking or savings account? Checking or savings account? Checking or savings account? Now let's talk about the establishment's current situation. At this time, does this establishment have a checking or savings account? Checking/ savings account. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Overdraft facility? Overdraft facility? Overdraft facility? Overdraft facility? Overdraft facility? At this time, does this establishment have an overdraft facility? An overdraft facility is a flexible account that allows firms to draw upon in the event their account balance becomes negative. The firm will incur fees or are subject to interest payments if they exercise this option. 360 -9 Don't know -8 Refused 1 Yes 2 No Line of credit or a loan from a financial institution? Line of credit or a loan from a financial institution? Line of credit or a loan from a financial institution? Line of credit or a loan from a financial institution? Line of credit or a loan from a financial institution? At this time, does this establishment have a line of credit or a loan from a financial institution? If answer is No or Don't Know then GO TO QUESTION K.16 A line of credit is an available amount of credit that the establishment can draw upon or leave untapped. Lines of credit usually carry monthly interest rates, and are repaid quickly (as soon as the establishment's cash flow allows for repayment). They may or may not have a defined date of expiration. A loan is generally a much less flexible form of finance. It comes in fixed amounts (rather than ranges), carry annual interest rates (either fixed or floating), and they carry a determined term to maturity (finite period for repayment). 360 -9 Don't know -8 Refused 1 Yes 2 No Type of financial institution that granted the most recent line of credit/lo Type of financial institution that granted the most recent line of credit/lo Type of financial institution that granted the most recent line of credit/lo Type of financial institution that granted the most recent line of credit/lo Type of financial institution that granted the most recent line of credit/lo SHOW CARD Referring to the most recent line of credit or loan, what type of financial institution granted this loan? Institutions that granted loan. Self-explanatory 195 165 -9 Don't know -8 Refused 1 Private commercial banks 2 State-owned banks or government agency 3 Non-bank financial institutions 4 Other Sysmiss k9. Type of financial institution that granted the most recent line of credit/loan Bank that provided the most recent line of credit/loan Bank that provided the most recent line of credit/loan Bank that provided the most recent line of credit/loan Bank that provided the most recent line of credit/loan Bank that provided the most recent line of credit/loan 189 171 -9 Don't know -8 Refused 1 Bank 1 2 Bank 2 3 Bank 3 4 Bank 4 5 Bank 5 6 Bank 6 7 Bank 7 8 Bank 8 9 Bank 9 10 Bank 10 11 Bank 11 12 Other, SPONTANEOUS - please specify Sysmiss K9a country specific bank name K9a country specific bank name K9a country specific bank name K9a country specific bank name K9a country specific bank name 189 AIK Banka ad Nis Alpha Bank Srbija AD Banca Intesa ad Beograd Don't know Eurobank EFG a.d. Beograd Hypo Alpe-Adria-Bank AD Beograd Komercijalna Banka A.D. Beograd Other_ SPONTANEOUS - please specify Raiffeisen Banka ad Beograd Refused Societe Generale Banka Srbija ad UniCredit Bank Serbia JSC Vojvodjanska Banka A.D._ Novi Sad Bank that provided the most recent line of credit/loan Bank that provided the most recent line of credit/loan Bank that provided the most recent line of credit/loan Bank that provided the most recent line of credit/loan Bank that provided the most recent line of credit/loan 52 -8 Agricole Cacanska Banka Credit Agricol Credit Agricole Bank Credy Agricole Credy Agricole Banka Credy Agricole Meridian Banka Erste Kbc Banka Marfin Bank Marfin Banka Nlb Nlb Bank Nova Komercijalna Mariborska Banka Pireus Pireus Bank Postanska Stedionica Pro Credit Banka Procredit Bank Procredit Banka Razvojna Banka Sber Bank Sber Banka, Ex Volksbank Sberbank Sberbank, Ex Volks Bank Universal Banka Univerzal Banka Volksbank Volksbank (Now Sberbank) Year of approval of the most recent line of credit/loan Year of approval of the most recent line of credit/loan Year of approval of the most recent line of credit/loan Year of approval of the most recent line of credit/loan Year of approval of the most recent line of credit/loan Referring only to this most recent line of credit or loan, in what year was the most recent line of credit or loan approved? INTERVIEWER: WRITE YEAR USING 4 DIGITS. 195 165 -9 Don't know -8 Refusal -7 Does not apply 2005 2006 2007 2008 2009 2010 2011 2012 2013 Sysmiss Value of the most recent line of credit/loan at the time of approval (LCU) Value of the most recent line of credit/loan at the time of approval (LCU) Value of the most recent line of credit/loan at the time of approval (LCU) Value of the most recent line of credit/loan at the time of approval (LCU) Value of the most recent line of credit/loan at the time of approval (LCU) Referring only to this most recent loan or line of credit, what was its value at the time of approval? Value of the loan. Self-explanatory 195 165 -9 Don't know -8 Refusal -7 Does not apply 8 350000 600000 700000 770000 800000 1000000 1100000 1200000 1220000 1300000 1500000 1600000 1650000 2000000 2200000 2250000 2700000 3000000 3200000 3300000 3500000 3900000 3920000 4000000 4500000 4683039 5000000 5500000 5600000 6000000 6700000 7000000 8000000 8500000 9000000 10000000 11000000 12000000 13000000 15000000 17000000 18000000 20000000 22000000 23000000 25000000 26000000 30000000 35280000 40000000 44000000 45500000 46000000 50000000 51632000 53000000 60000000 67000000 77000000 80000000 99000000 100000000 115000000 122000000 155000000 160000000 190000000 300000000 324000000 400000000 650000000 880000000 896000000 Sysmiss Currency of the most recent line of credit/loan Currency of the most recent line of credit/loan Currency of the most recent line of credit/loan Currency of the most recent line of credit/loan Currency of the most recent line of credit/loan In what currency is the most recent line of credit or loan denominated? 195 165 -8 Refused 1 Local currency 2 Euro 3 US Dollar 4 Other_ SPONTANEOUS - please specify Sysmiss Currency of the most recent line of credit/loan (Other) Currency of the most recent line of credit/loan (Other) Currency of the most recent line of credit/loan (Other) Currency of the most recent line of credit/loan (Other) Currency of the most recent line of credit/loan (Other) In what currency is the most recent line of credit or loan denominated? Other 1 RSD Annual nominal interest rate of the most recent line of credit/loan Annual nominal interest rate of the most recent line of credit/loan Annual nominal interest rate of the most recent line of credit/loan Annual nominal interest rate of the most recent line of credit/loan Annual nominal interest rate of the most recent line of credit/loan What is the annual nominal interest rate (in percent) of the most recent line of credit or loan? (INTERVIEWER: If the respondent says that the interest rate is variable, please ask the respondent to calculate the average annual interest rate) 195 165 -9 Don't know -8 Refused 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 24 26 29 32 Sysmiss Original duration of the most recent line of credit/loan in months Original duration of the most recent line of credit/loan in months Original duration of the most recent line of credit/loan in months Original duration of the most recent line of credit/loan in months Original duration of the most recent line of credit/loan in months What was the original duration of the most recent line of credit or loan in months? 195 165 -9 Don't know -8 Refused 3 6 8 9 12 15 17 18 24 30 36 48 50 60 72 84 87 96 120 Sysmiss Collateral required for the most recent line of credit/loan? Collateral required for the most recent line of credit/loan? Collateral required for the most recent line of credit/loan? Collateral required for the most recent line of credit/loan? Collateral required for the most recent line of credit/loan? Referring only to this most recent loan or line of credit, did the financing require collateral? Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 195 165 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Land Collateral - Land Collateral - Land Collateral - Land Collateral - Land INTERVIEWER: READ OUT Referring only to this most recent loan or line of credit, what type of collateral was required? Land, buildings under ownership of the establishment Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 112 248 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Machinery and equipment including movables Collateral - Machinery and equipment including movables Collateral - Machinery and equipment including movables Collateral - Machinery and equipment including movables Collateral - Machinery and equipment including movables Referring only to this most recent loan or line of credit, what type of collateral was required? Machinery and equipment including movables Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 112 248 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Accounts receivable and inventories Collateral - Accounts receivable and inventories Collateral - Accounts receivable and inventories Collateral - Accounts receivable and inventories Collateral - Accounts receivable and inventories Referring only to this most recent loan or line of credit, what type of collateral was required? Accounts receivable and inventories Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 112 248 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Personal assets of owner (house Collateral - Personal assets of owner (house Collateral - Personal assets of owner (house Collateral - Personal assets of owner (house Collateral - Personal assets of owner (house Referring only to this most recent loan or line of credit, what type of collateral was required? Personal assets of owner (house, etc.) Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 112 248 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Collateral - Other forms of collateral not included in the categories abov Collateral - Other forms of collateral not included in the categories abov Collateral - Other forms of collateral not included in the categories abov Collateral - Other forms of collateral not included in the categories abov Collateral - Other forms of collateral not included in the categories abov Referring only to this most recent loan or line of credit, what type of collateral was required? Other forms of collateral not included in the categories above Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 112 248 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss k14e. Collateral - Other forms of collateral not included in the categories above Approx. collateral value required for the most recent line of credit/loan Approx. collateral value required for the most recent line of credit/loan Approx. collateral value required for the most recent line of credit/loan Approx. collateral value required for the most recent line of credit/loan Approx. collateral value required for the most recent line of credit/loan Referring only to this most recent line of credit or loan, what was the approximate value of the collateral required? 112 248 -9 Don't know -8 Refusal -7 Does not apply 8 9 200000 350000 800000 888998 1000000 1200000 1220000 1300000 1500000 2000000 2500000 3000000 3076000 4000000 4500000 5000000 6000000 7000000 7500000 7800000 8000000 10000000 11000000 14000000 15000000 18000000 20000000 25000000 27000000 30000000 35000000 45000000 50000000 60000000 67000000 70000000 78400000 100000000 122000000 150000000 154000000 200000000 250000000 265000000 650000000 896000000 Sysmiss k15a. Approx. collateral value required for the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) Outstanding balance on the most recent line of credit/loan (LCU) What is the outstanding balance on this most recent line of credit or loan? 195 165 -9 Don't know -8 Refusal -7 Does not apply 8 100 2000 50000 80000 160000 200000 300000 324000 350000 400000 500000 600000 650000 700000 750000 850000 880000 1000000 1014000 1100000 1200000 1400000 1438000 1500000 1600000 1700000 1800000 1900000 1980000 2000000 2150000 2250000 2500000 3000000 3340000 3400000 3700000 3900000 4000000 4222400 4500000 5000000 5500000 6500000 7000000 8000000 8500000 10000000 10500000 11000000 12692307 13000000 14000000 15000000 17000000 18000000 19800000 20000000 22000000 26000000 30000000 40000000 43500000 44000000 46000000 50000000 51461000 60000000 65000000 70000000 90000000 99000000 Sysmiss Total number of outstanding loans/lines of credit held by this establishme Total number of outstanding loans/lines of credit held by this establishme Total number of outstanding loans/lines of credit held by this establishme Total number of outstanding loans/lines of credit held by this establishme Total number of outstanding loans/lines of credit held by this establishme What is the total number of outstanding loans or lines of credit held by this establishment? 195 165 -9 Don't know -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 17 18 20 26 27 40 41 45 48 50 51 60 500 Sysmiss k15b. Total number of outstanding loans/lines of credit held by this establishment Total value of outstanding loans/lines of credit held by this establishmen Total value of outstanding loans/lines of credit held by this establishmen Total value of outstanding loans/lines of credit held by this establishmen Total value of outstanding loans/lines of credit held by this establishmen Total value of outstanding loans/lines of credit held by this establishmen What is the total value of outstanding loans or lines of credit held by this establishment? 99 261 -9 Don't know -8 Refusal -7 Does not apply 8 160000 200000 324000 400000 500000 550000 600000 800000 1000000 1270000 1500000 1800000 2000000 2034000 2700000 2800000 3000000 3340000 3510000 4000000 4222400 4400000 5000000 7000000 7300000 8000000 8500000 9000000 9570000 10000000 11000000 12000000 12500000 13454000 14000000 14380000 15000000 17000000 17600000 19800000 20000000 22000000 25000000 27000000 28731225 30000000 38000000 41500000 50000000 55000000 60000000 99000000 Sysmiss k15c. Total value of outstanding loans/lines of credit held by this establishment (LCU) Outstanding personal loans used to finance establishment's business activi Outstanding personal loans used to finance establishment's business activi Outstanding personal loans used to finance establishment's business activi Outstanding personal loans used to finance establishment's business activi Outstanding personal loans used to finance establishment's business activi At this time, does the owner of this establishment have any outstanding personal loans that are used to finance this establishment's business activities? 360 -9 Don't know -8 Refused 1 Yes 2 No k15d. Outstanding personal loans used to finance establishment's business activities? Apply for any loans/lines of credit in last fiscal yr? Apply for any loans/lines of credit in last fiscal yr? Apply for any loans/lines of credit in last fiscal yr? Apply for any loans/lines of credit in last fiscal yr? Apply for any loans/lines of credit in last fiscal yr? Referring again to the last fiscal year [insert last complete fiscal year], did this establishment apply for any loans or lines of credit? Apply for new loans in last year. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Main reason for not applying for line of credit/loan Main reason for not applying for line of credit/loan Main reason for not applying for line of credit/loan Main reason for not applying for line of credit/loan Main reason for not applying for line of credit/loan SHOW CARD What was the main reason why this establishment did not apply for any line of credit or loan? INTERVIEWER: ONE ANSWER ONLY 217 143 -9 Don't know -8 Refused 1 No need for a loan - establishment had sufficient capital 2 Application procedures were complex 3 Interest rates were not favorable 4 Collateral requirements were too high 5 Size of loan and maturity were insufficient 6 It is necessary to make informal payments to get bank loans 7 Did not think it would be approved 8 Other Sysmiss ECAk17. Main reason for not applying for line of credit/loan Outcome of the most recent application for line of credit/loan Outcome of the most recent application for line of credit/loan Outcome of the most recent application for line of credit/loan Outcome of the most recent application for line of credit/loan Outcome of the most recent application for line of credit/loan Referring only to this most recent application for a line of credit or loan, what was the outcome of that application? 139 221 -9 Don't know -8 Refused -6 APPLICATION STILL IN PROCESS -3 APPLICATION WITHDRAWN BY THE ESTABLISHMENT 1 Application was approved 2 Application was rejected Sysmiss Annual financial statements checked and certified by an external auditor? Annual financial statements checked and certified by an external auditor? Annual financial statements checked and certified by an external auditor? Annual financial statements checked and certified by an external auditor? Annual financial statements checked and certified by an external auditor? In fiscal year [insert last complete fiscal year], did this establishment have its annual financial statements checked and certified by an external auditor? Certification of financial statements by external auditor. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Access to finance - obstacle to current operations Access to finance - obstacle to current operations Access to finance - obstacle to current operations Access to finance - obstacle to current operations Access to finance - obstacle to current operations Using the response options on the card; To what degree is Access to Finance an obstacle to the current operations of this establishment? 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Plaintiff or defendant in court in the last 3 yrs? Plaintiff or defendant in court in the last 3 yrs? Plaintiff or defendant in court in the last 3 yrs? Plaintiff or defendant in court in the last 3 yrs? Plaintiff or defendant in court in the last 3 yrs? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The following questions assess how establishments, such as this one, deal with government officials and their agencies. Has this establishment been to court as a plaintiff or as a defendant in the last three years? 360 -9 Don't know -8 Refused 1 Yes 2 No H7a. "The court system is fair H7a. "The court system is fair H7a. "The court system is fair H7a. "The court system is fair H7a. "The court system is fair SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is fair, impartial and uncorrupted." Self-explanatory 360 -9 Don't know -8 Refused 1 Strongly disagree 2 Tend to disagree 3 Tend to agree 4 Strongly agree The court system is quick The court system is quick The court system is quick The court system is quick The court system is quick SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is quick." Self-explanatory 360 -9 Don't know -8 Refused 1 Strongly disagree 2 Tend to disagree 3 Tend to agree 4 Strongly agree The court system is able to enforce its decisions The court system is able to enforce its decisions The court system is able to enforce its decisions The court system is able to enforce its decisions The court system is able to enforce its decisions SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is able to enforce its decisions." Self-explanatory 360 -9 Don't know -8 Refused 1 Strongly disagree 2 Tend to disagree 3 Tend to agree 4 Strongly agree % Senior management's time spent on dealing with regulations % Senior management's time spent on dealing with regulations % Senior management's time spent on dealing with regulations % Senior management's time spent on dealing with regulations % Senior management's time spent on dealing with regulations In a typical week over the last year, what percentage of total senior management's time was spent on dealing with requirements imposed by government regulations? [By senior management I mean managers, directors, and officers above direct supervisors of production/sales workers. Some examples of government regulations are taxes, customs, labor regulations, licensing and registration, including dealings with officials and completing forms] Percent of total senior management's time. Ask managers to estimate what percentage of their time senior managers spend dealing with government regulations, inspections, negotiations and other bureaucratic burden. This is time that would otherwise be spent on business matters. It should not include time spent negotiating procurement contracts with the government - only time dealing with red tape and bureaucracy. 360 -9 Don't know -8 Refused 1 2 3 4 5 7 10 15 16 20 25 30 35 40 50 60 80 Visited or inspected by tax officials over last yr? Visited or inspected by tax officials over last yr? Visited or inspected by tax officials over last yr? Visited or inspected by tax officials over last yr? Visited or inspected by tax officials over last yr? Over the last year, was this establishment visited or inspected by tax officials? Visitations and inspections from tax inspectorate officials. Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Number of inspections by/required meetings with tax officials over last yr Number of inspections by/required meetings with tax officials over last yr Number of inspections by/required meetings with tax officials over last yr Number of inspections by/required meetings with tax officials over last yr Number of inspections by/required meetings with tax officials over last yr Over the last year, how many times was this establishment either inspected by tax officials or required to meet with them? Self-explanatory 213 147 -9 Don't know -8 Refused 1 2 3 4 5 6 10 12 15 50 52 60 Sysmiss Informal gift/payment expected/requested in meetings/tax inspections? Informal gift/payment expected/requested in meetings/tax inspections? Informal gift/payment expected/requested in meetings/tax inspections? Informal gift/payment expected/requested in meetings/tax inspections? Informal gift/payment expected/requested in meetings/tax inspections? In any of these inspections or meetings was a gift or informal payment expected or requested? 1) Bribes from tax inspectors. Self-explanatory 2) Sensitive question, no clarification can be offered 213 147 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Secured or attempted to secure a government contract over last yr? Secured or attempted to secure a government contract over last yr? Secured or attempted to secure a government contract over last yr? Secured or attempted to secure a government contract over last yr? Secured or attempted to secure a government contract over last yr? Over the last year, has this establishment secured or attempted to secure a government contract? Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No % of contract value typically paid to secure a government contract % of contract value typically paid to secure a government contract % of contract value typically paid to secure a government contract % of contract value typically paid to secure a government contract % of contract value typically paid to secure a government contract When establishments like this one do business with the government, what percent of the contract value would be typically paid in informal payments or gifts to secure the contract? 1) Percent of the contract value. The question is designed to get at the size of the unaudited or unreported payment that is made to a government officials that directly aided in granting a government contract, in part or in whole, or expanded the size of the contract to include the establishment's business. Again, notice the wording (phrasing) of the question: it asks for the respondent to answer for the “typical” establishment, rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 29 331 -9 Don't know -8 Refused 2 3 8 Sysmiss % of total annual sales paid as informal payment/gift % of total annual sales paid as informal payment/gift % of total annual sales paid as informal payment/gift % of total annual sales paid as informal payment/gift % of total annual sales paid as informal payment/gift It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Percent of total annual sales paid as informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 1) Size of informal payments/gifts Informal payments are payments made to government officials that are unaudited or unreported. They are generally given to an official with the expectation that a service will be performed (such as granting a business license), a violation overlooked (such as violation of health regulation), or because the official threatens the business. Notice the wording (phrasing) of the question: it asks for the respondent to answer for establishments “like this one” rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 353 7 -9 Don't know -8 Refused -7 No answer 1 2 3 5 6 10 Sysmiss Total annual informal payment (LCU) Total annual informal payment (LCU) Total annual informal payment (LCU) Total annual informal payment (LCU) Total annual informal payment (LCU) It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Total annual informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 1) Size of informal payments/gifts Informal payments are payments made to government officials that are unaudited or unreported. They are generally given to an official with the expectation that a service will be performed (such as granting a business license), a violation overlooked (such as violation of health regulation), or because the official threatens the business. Notice the wording (phrasing) of the question: it asks for the respondent to answer for establishments “like this one” rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 7 353 -9 Don't know -8 Refusal -7 Does not apply 30000 40000 50000 55000 200000 Sysmiss Submit application to obtain an import license over last 2 yrs? Submit application to obtain an import license over last 2 yrs? Submit application to obtain an import license over last 2 yrs? Submit application to obtain an import license over last 2 yrs? Submit application to obtain an import license over last 2 yrs? Over the last two years, did this establishment submit an application to obtain an import license? Application for import license Self-explanatory 360 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain import license Number of days it took to obtain import license Number of days it took to obtain import license Number of days it took to obtain import license Number of days it took to obtain import license Approximately how many days did it take to obtain this import license from the day of the application to the day it was granted? Wait for import license Self-explanatory 35 325 -9 Don't know -6 STILL IN PROCESS -5 APPLICATION DENIED 1 2 3 4 5 7 10 15 20 30 40 60 90 120 180 Sysmiss Informal gift/ payment expected/requested to obtain import license? Informal gift/ payment expected/requested to obtain import license? Informal gift/ payment expected/requested to obtain import license? Informal gift/ payment expected/requested to obtain import license? Informal gift/ payment expected/requested to obtain import license? In reference to that application for an import license, was an informal gift or payment expected or requested? 1) Bribe for import license Self-explanatory 2) Sensitive question, no clarification can be offered 35 325 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Submit application to obtain an operating license over last 2 yrs? Submit application to obtain an operating license over last 2 yrs? Submit application to obtain an operating license over last 2 yrs? Submit application to obtain an operating license over last 2 yrs? Submit application to obtain an operating license over last 2 yrs? Over the last two years, did this establishment submit an application to obtain an operating license? Application for operating license Self-explanatory-Includes renewals of operating licenses 360 -9 Don't know -8 Refused 1 Yes 2 No Number of days it took to obtain operating license Number of days it took to obtain operating license Number of days it took to obtain operating license Number of days it took to obtain operating license Number of days it took to obtain operating license Approximately how many days did it take to obtain this operating license from the day of the application to the day it was granted? Wait for operating license Self-explanatory 19 341 -9 Don't know -6 STILL IN PROCESS -5 APPLICATION DENIED 2 5 7 10 14 15 20 30 60 90 Sysmiss Informal gift/ payment expected/requested to obtain operating license? Informal gift/ payment expected/requested to obtain operating license? Informal gift/ payment expected/requested to obtain operating license? Informal gift/ payment expected/requested to obtain operating license? Informal gift/ payment expected/requested to obtain operating license? In reference to that application for an operating license, was an informal gift or payment expected or requested? 19 341 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Tax rates - obstacle to current operations Tax rates - obstacle to current operations Tax rates - obstacle to current operations Tax rates - obstacle to current operations Tax rates - obstacle to current operations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax rates 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Tax administration - obstacle to current operations Tax administration - obstacle to current operations Tax administration - obstacle to current operations Tax administration - obstacle to current operations Tax administration - obstacle to current operations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax administration 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if tax administration no longer an obstacle Change in total costs if tax administration no longer an obstacle Change in total costs if tax administration no longer an obstacle Change in total costs if tax administration no longer an obstacle Change in total costs if tax administration no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if tax administration is no longer an obstacle? 263 97 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - tax administration no obstacle Expected % increase in total costs - tax administration no obstacle Expected % increase in total costs - tax administration no obstacle Expected % increase in total costs - tax administration no obstacle Expected % increase in total costs - tax administration no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 25 335 -9 Don't know -8 Refused 2 5 9 10 15 18 20 60 Sysmiss Expected % decrease in total costs - tax administration no obstacle Expected % decrease in total costs - tax administration no obstacle Expected % decrease in total costs - tax administration no obstacle Expected % decrease in total costs - tax administration no obstacle Expected % decrease in total costs - tax administration no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 144 216 -9 Don't know -8 Refused 1 2 3 5 8 10 15 20 25 30 40 50 Sysmiss Business licensing and permits - obstacle to current operations Business licensing and permits - obstacle to current operations Business licensing and permits - obstacle to current operations Business licensing and permits - obstacle to current operations Business licensing and permits - obstacle to current operations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Business licensing and permits 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if business licensing and permits no longer an obstacle Change in total costs if business licensing and permits no longer an obstacle Change in total costs if business licensing and permits no longer an obstacle Change in total costs if business licensing and permits no longer an obstacle Change in total costs if business licensing and permits no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if business licensing and permits are no longer an obstacle? 109 251 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss ECAj31c1. Change in total costs if business licensing and permits no longer an obstacle Expected % increase in total costs - business licensing and permits no Expected % increase in total costs - business licensing and permits no Expected % increase in total costs - business licensing and permits no Expected % increase in total costs - business licensing and permits no Expected % increase in total costs - business licensing and permits no By what percentage would your total annual costs INCREASE in the next fiscal year? 11 349 -9 Don't know -8 Refused 1 5 10 15 20 25 Sysmiss ECAj31c2. Expected % increase in total costs - business licensing and permits no obstacle Expected % decrease in total costs - business licensing and permits no Expected % decrease in total costs - business licensing and permits no Expected % decrease in total costs - business licensing and permits no Expected % decrease in total costs - business licensing and permits no Expected % decrease in total costs - business licensing and permits no By what percentage would your total annual costs DECREASE in the next fiscal year? 43 317 -9 Don't know -8 Refused 1 2 3 4 5 10 12 15 20 30 Sysmiss ECAj31c3. Expected % decrease in total costs - business licensing and permits no obstacle Political instability - obstacle to current operations Political instability - obstacle to current operations Political instability - obstacle to current operations Political instability - obstacle to current operations Political instability - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is political instability an obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Corruption - obstacle to current operations Corruption - obstacle to current operations Corruption - obstacle to current operations Corruption - obstacle to current operations Corruption - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is corruption an obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if corruption no longer an obstacle Change in total costs if corruption no longer an obstacle Change in total costs if corruption no longer an obstacle Change in total costs if corruption no longer an obstacle Change in total costs if corruption no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if corruption is no longer an obstacle? 194 166 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - corruption no obstacle Expected % increase in total costs - corruption no obstacle Expected % increase in total costs - corruption no obstacle Expected % increase in total costs - corruption no obstacle Expected % increase in total costs - corruption no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 27 333 -9 Don't know -8 Refused 2 5 9 10 15 20 30 35 50 Sysmiss Expected % decrease in total costs - corruption no obstacle Expected % decrease in total costs - corruption no obstacle Expected % decrease in total costs - corruption no obstacle Expected % decrease in total costs - corruption no obstacle Expected % decrease in total costs - corruption no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 80 280 -9 Don't know -8 Refused 1 3 4 5 10 15 20 25 30 40 50 Sysmiss Courts - obstacle to current operations Courts - obstacle to current operations Courts - obstacle to current operations Courts - obstacle to current operations Courts - obstacle to current operations SHOW CARD Using the response options on the card; To what degree are courts an obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if courts no longer an obstacle Change in total costs if courts no longer an obstacle Change in total costs if courts no longer an obstacle Change in total costs if courts no longer an obstacle Change in total costs if courts no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if courts are no longer an obstacle? 126 234 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - courts no obstacle Expected % increase in total costs - courts no obstacle Expected % increase in total costs - courts no obstacle Expected % increase in total costs - courts no obstacle Expected % increase in total costs - courts no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 8 352 -9 Don't know -8 Refused 5 8 10 20 Sysmiss Expected % decrease in total costs - courts no obstacle Expected % decrease in total costs - courts no obstacle Expected % decrease in total costs - courts no obstacle Expected % decrease in total costs - courts no obstacle Expected % decrease in total costs - courts no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 72 288 -9 Don't know -8 Refused 1 2 3 5 7 9 10 15 20 25 30 50 60 Sysmiss Frequency of informal payments/gifts to get things done Frequency of informal payments/gifts to get things done Frequency of informal payments/gifts to get things done Frequency of informal payments/gifts to get things done Frequency of informal payments/gifts to get things done 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: To conclude the topic on regulations 2) SHOW CARD Thinking about officials, would you say the following statement is always, usually, frequently, sometimes, seldom or never true? It is common for firms in my line of business to have to pay some irregular "additional payments or gifts" to get things done with regard to customs, taxes, licenses, regulations, services etc Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused 1 Never 2 Seldom 3 Sometimes 4 Frequently 5 Very frequently 6 Always Frequency of unofficial payments/gifts to deal with customs/imports Frequency of unofficial payments/gifts to deal with customs/imports Frequency of unofficial payments/gifts to deal with customs/imports Frequency of unofficial payments/gifts to deal with customs/imports Frequency of unofficial payments/gifts to deal with customs/imports SHOW CARD Thinking now of unofficial payments/gifts that establishments like this one would make in a given year, please tell me how often would they make payments/gifts for the following purposes: To deal with customs/imports Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused 1 Never 2 Seldom 3 Sometimes 4 Frequently 5 Very frequently 6 Always Frequency of unofficial payments/gifts to deal with courts Frequency of unofficial payments/gifts to deal with courts Frequency of unofficial payments/gifts to deal with courts Frequency of unofficial payments/gifts to deal with courts Frequency of unofficial payments/gifts to deal with courts SHOW CARD Thinking now of unofficial payments/gifts that establishments like this one would make in a given year, please tell me how often would they make payments/gifts for the following purposes: To deal with courts Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused 1 Never 2 Seldom 3 Sometimes 4 Frequently 5 Very frequently 6 Always Frequency of unofficial payments/gifts to deal with taxes and tax colle Frequency of unofficial payments/gifts to deal with taxes and tax colle Frequency of unofficial payments/gifts to deal with taxes and tax colle Frequency of unofficial payments/gifts to deal with taxes and tax colle Frequency of unofficial payments/gifts to deal with taxes and tax colle SHOW CARD Thinking now of unofficial payments/gifts that establishments like this one would make in a given year, please tell me how often would they make payments/gifts for the following purposes: To deal with taxes and tax collection Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused 1 Never 2 Seldom 3 Sometimes 4 Frequently 5 Very frequently 6 Always ECAq41c. Frequency of unofficial payments/gifts to deal with taxes and tax collection Private payments/gifts/other benefits to Parliamentarians - direct impa Private payments/gifts/other benefits to Parliamentarians - direct impa Private payments/gifts/other benefits to Parliamentarians - direct impa Private payments/gifts/other benefits to Parliamentarians - direct impa Private payments/gifts/other benefits to Parliamentarians - direct impa It is often said that firms make unofficial payments/gifts, private payments or other benefits to public officials to gain advantages in the drafting of laws, decrees, regulations, and other binding government decisions. To what extent have the following practices had a direct impact on this establishment? Private payments/gifts or other benefits to Parliamentarians to affect their votes Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 No impact 2 Minor impact 3 Moderate impact 4 Major impact 5 Decisive impact ECAq44a. Private payments/gifts/other benefits to Parliamentarians - direct impact Private payments/gifts/other benefits to Government officials - direct Private payments/gifts/other benefits to Government officials - direct Private payments/gifts/other benefits to Government officials - direct Private payments/gifts/other benefits to Government officials - direct Private payments/gifts/other benefits to Government officials - direct It is often said that firms make unofficial payments/gifts, private payments or other benefits to public officials to gain advantages in the drafting of laws, decrees, regulations, and other binding government decisions. To what extent have the following practices had a direct impact on this establishment? Private payments/gifts or other benefits to Government officials to affect the content of government decrees Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 No impact 2 Minor impact 3 Moderate impact 4 Major impact 5 Decisive impact ECAq44b. Private payments/gifts/other benefits to Government officials - direct impact Private payments/gifts/other benefits to local/regional officials -dire Private payments/gifts/other benefits to local/regional officials -dire Private payments/gifts/other benefits to local/regional officials -dire Private payments/gifts/other benefits to local/regional officials -dire Private payments/gifts/other benefits to local/regional officials -dire It is often said that firms make unofficial payments/gifts, private payments or other benefits to public officials to gain advantages in the drafting of laws, decrees, regulations, and other binding government decisions. To what extent have the following practices had a direct impact on this establishment? Private payments/gifts or other benefits to local or regional government officials to affect their votes or content of government decrees Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 No impact 2 Minor impact 3 Moderate impact 4 Major impact 5 Decisive impact ECAq44c. Private payments/gifts/other benefits to local/regional officials -direct impact Number of times an external consultant hired in last 3 fiscal yrs Number of times an external consultant hired in last 3 fiscal yrs Number of times an external consultant hired in last 3 fiscal yrs Number of times an external consultant hired in last 3 fiscal yrs Number of times an external consultant hired in last 3 fiscal yrs In the last three complete fiscal years, how many times has this establishment hired an external consultant (such as management consultant, engineer, architect, accountant)? 360 -9 Don't know -8 Refused 1 2 3 4 5 6 7 10 14 15 20 36 100 Business skills improvements Business skills improvements Business skills improvements Business skills improvements Business skills improvements What kind of consulting services were provided? Business skills improvements (finance, marketing, communication, basic HR, business plan) 135 225 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss Business process improvements Business process improvements Business process improvements Business process improvements Business process improvements What kind of consulting services were provided? Business process improvements (informational/accounting system or introduction of quality standard) 135 225 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss More sophisticated projects More sophisticated projects More sophisticated projects More sophisticated projects More sophisticated projects What kind of consulting services were provided? More sophisticated projects (restructuring, feasibility study, environmental management and energy efficiency) 135 225 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss Any external consultants hired from local consulting firms? Any external consultants hired from local consulting firms? Any external consultants hired from local consulting firms? Any external consultants hired from local consulting firms? Any external consultants hired from local consulting firms? Were any of these external consultants hired from local consulting firms? 135 225 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Main reason the establishment did not hire an external consultant Main reason the establishment did not hire an external consultant Main reason the establishment did not hire an external consultant Main reason the establishment did not hire an external consultant Main reason the establishment did not hire an external consultant SHOW CARD What was the main reason why this establishment did not hire an external consultant? 217 143 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 No need for external consultants 2 External consultants are too expensive 3 External consultants do not offer the services needed 4 There are no external consultants available 5 Not aware of consultancy services offered 6 Other_ SPONTANEOUS - please specify Sysmiss Main reason the establishment did not hire an external consultant (Other Main reason the establishment did not hire an external consultant (Other Main reason the establishment did not hire an external consultant (Other Main reason the establishment did not hire an external consultant (Other Main reason the establishment did not hire an external consultant (Other What was the main reason why this establishment did not hire an external consultant? Other 1 Lack of resources ECAr20x. Main reason the establishment did not hire an external consultant (Other) Permanent Permanent Permanent Permanent Permanent READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: Now I would like to ask you a few questions about this establishment's labour force. At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable Number of permanent, full-time employees last complete fiscal year are defined as all paid employees that are contracted for a term of one or more fiscal years and/or have a guaranteed renewal of their employment contract and that work up to 8 or more hours per day. All employees and managers (including respondent) should be counted. 360 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 42 43 44 45 46 47 48 49 50 52 57 58 60 62 65 69 70 73 74 75 78 79 83 85 88 95 97 98 100 107 110 115 117 120 124 130 150 151 160 164 170 185 198 200 202 208 210 213 230 240 260 261 273 300 305 310 327 347 350 393 425 445 467 495 501 570 900 1105 1296 8000 Permanent Permanent Permanent Permanent Permanent Three fiscal years ago, at the end of fiscal year [insert three complete fiscal years ago], how many permanent, full-time individuals worked in this establishment? Please include all employees and managers INTERVIEWER: include interviewee if applicable Number of permanent, full-time employees three complete fiscal years ago. See definition of permanent, full-time employees in l1 360 -9 Don't know -8 Refusal -7 Does not apply 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 34 35 36 37 40 42 43 44 45 47 48 49 50 52 55 56 57 60 62 63 66 67 68 69 70 74 78 85 87 88 90 92 102 103 107 110 115 118 120 130 145 150 176 180 190 200 205 220 240 250 265 270 280 300 314 336 340 389 407 419 421 441 462 499 540 974 1071 8000 Permanent Permanent Permanent Permanent Permanent INTERVIEWER: READ EACH CATEGORY At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees were: Production employees Number of permanent, full-time production employees are employees (up to the line supervisor level) engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Employees above the working-supervisor level are excluded from this item. Number of permanent, full-time non-production employees are those employees not engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Managers and other supervisory personnel with responsibilities for the performance of shop floor supervisors and below are included. Do not include shop floor supervisors. Employees in sales (including driver-salespersons), sales delivery (highway truck drivers and their helpers), janitorial and guard services, advertising, credit, collection, installation and servicing of own products, clerical and routine office functions, executive, purchasing, financing, legal, personnel (including cafeteria, medical, etc.) are included. Also included are employees on the payroll of the manufacturing establishment engaged in the construction of major additions or alterations utilized as a separate work force. Professional, and technical employees are included in this category. 113 247 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 21 25 26 29 33 35 38 40 41 44 60 64 65 70 75 80 85 93 100 140 170 200 220 265 290 298 420 Sysmiss Permanent Permanent Permanent Permanent Permanent INTERVIEWER: READ EACH CATEGORY At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees were: Non-production employees [e.g., managers, administration, sales] Number of permanent, full-time production employees are employees (up to the line supervisor level) engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Employees above the working-supervisor level are excluded from this item. Number of permanent, full-time non-production employees are those employees not engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Managers and other supervisory personnel with responsibilities for the performance of shop floor supervisors and below are included. Do not include shop floor supervisors. Employees in sales (including driver-salespersons), sales delivery (highway truck drivers and their helpers), janitorial and guard services, advertising, credit, collection, installation and servicing of own products, clerical and routine office functions, executive, purchasing, financing, legal, personnel (including cafeteria, medical, etc.) are included. Also included are employees on the payroll of the manufacturing establishment engaged in the construction of major additions or alterations utilized as a separate work force. Professional, and technical employees are included in this category. 113 247 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 10 12 15 20 22 23 24 25 29 30 37 39 40 42 43 44 47 58 60 68 75 90 103 109 Sysmiss Permanent Permanent Permanent Permanent Permanent INTERVIEWER: READ EACH CATEGORY At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees were: Skilled production workers Numbers of different types of permanent, full-time skilled production workers have some special knowledge or (usually acquired) ability in their work. A skilled worker may have attended a college, university or technical school or, may have learned their skills on the job. Unskilled production worker are unskilled in that it is not required that they have special training, education, or skill to perform their job. 113 247 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 20 21 25 29 30 35 37 38 44 60 63 70 75 80 83 85 95 100 170 190 195 250 270 298 400 Sysmiss Permanent Permanent Permanent Permanent Permanent INTERVIEWER: READ EACH CATEGORY At the end of fiscal year [insert last complete fiscal year], how many permanent, full-time employees were: Unskilled production workers Numbers of different types of permanent, full-time skilled production workers have some special knowledge or (usually acquired) ability in their work. A skilled worker may have attended a college, university or technical school or, may have learned their skills on the job. Unskilled production worker are unskilled in that it is not required that they have special training, education, or skill to perform their job. 113 247 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 9 10 11 14 15 16 20 21 25 27 30 40 70 Sysmiss At the end of fiscal year XXXX At the end of fiscal year XXXX At the end of fiscal year XXXX At the end of fiscal year XXXX At the end of fiscal year XXXX At the end of fiscal year [insert last complete fiscal year], how many permanent full-time employees of this establishment for the following categories were female? 247 113 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 25 26 27 30 37 39 40 41 42 45 48 50 53 55 70 75 80 85 95 105 110 130 160 170 190 195 220 222 225 280 358 750 900 4500 Sysmiss Female permanent full-time production workers at the end of last fiscal yr Female permanent full-time production workers at the end of last fiscal yr Female permanent full-time production workers at the end of last fiscal yr Female permanent full-time production workers at the end of last fiscal yr Female permanent full-time production workers at the end of last fiscal yr At the end of fiscal year [insert last complete fiscal year], how many permanent full-time employees of this establishment for the following categories were female? Female permanent full-time production employees Self explanatory 113 247 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 13 19 20 21 22 24 30 35 50 55 60 70 100 110 190 260 Sysmiss Female permanent full-time non-production workers at the end of last fiscal Female permanent full-time non-production workers at the end of last fiscal Female permanent full-time non-production workers at the end of last fiscal Female permanent full-time non-production workers at the end of last fiscal Female permanent full-time non-production workers at the end of last fiscal At the end of fiscal year [insert last complete fiscal year], how many permanent full-time employees of this establishment for the following categories were female? Female permanent full-time non-production employees Self explanatory 113 247 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 9 10 11 14 15 16 17 18 19 20 28 30 50 70 Sysmiss l5b. Female permanent full-time non-production workers at the end of last fiscal yr Temporary Temporary Temporary Temporary Temporary How many full-time temporary employees did this establishment employ in fiscal year [insert last complete fiscal year]? (Full-time, temporary workers are all paid short-term (i.e. for less than a fiscal year) employees with no guarantee of renewal of contract employment and that work full-time) Full-time temporary or seasonal employees are defined as all paid short-term (i.e. for less than a fiscal year) employees with no guarantee of renewal of employment contract and work 40 hours or more per week for the term of their contract. 360 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 7 8 10 11 12 15 18 20 24 28 30 31 35 50 60 70 145 150 200 Female temporary Female temporary Female temporary Female temporary Female temporary How many full-time temporary employees employed throughout fiscal year [insert last complete fiscal year], were females? 102 258 -9 Don't know -8 Refusal -7 Does not apply 1 2 3 4 5 6 8 9 10 15 18 20 22 25 30 90 110 160 Sysmiss Average employment Average employment Average employment Average employment Average employment What was the average length of employment of all full-time temporary employees in fiscal year [insert last complete fiscal year]? Average length of employment of all full-time temporary or seasonal employees refers to the number of months that the employee was contracted for work that occupied employees for 40 hours or more per week. If average full-time temporary or seasonal employment was for less than one month, enumerator should write 1. 102 258 -9 Don't know -8 Refused 1 Less than one month 2 3 4 5 6 7 8 9 10 12 Sysmiss Average number of yrs of education of typical production worker Average number of yrs of education of typical production worker Average number of yrs of education of typical production worker Average number of yrs of education of typical production worker Average number of yrs of education of typical production worker What is the average number of years of education of a typical permanent full-time production worker employed in this establishment? Average number of years of education of typical production worker (INTERVIEWER: Full secondary education corresponds to 10 years, higher education to 15 years. EDUCATION IN YEARS= NUMBER OF YEARS AT SCHOOL + NUMBER OF YEARS OF PROFESSIONAL EDUCATION, INCLUDING HIGHER EDUCATION. FOR EXAMPLE, SECONDARY (FULL) GENERAL EDUCATION = 10 YEARS, HIGHER = 15 YEARS. IF THE ANSWER IS LESS THAN 6, PLEASE DO ASK AGAIN.) 113 247 -9 Don't know -8 Refused 8 10 11 12 14 16 Sysmiss Average number of yrs of education of typical female production worker Average number of yrs of education of typical female production worker Average number of yrs of education of typical female production worker Average number of yrs of education of typical female production worker Average number of yrs of education of typical female production worker What is the average number of years of education of a typical permanent full-time production worker employed in this establishment? Average number of years of education of typical female production worker (INTERVIEWER: Full secondary education corresponds to 10 years, higher education to 15 years. EDUCATION IN YEARS= NUMBER OF YEARS AT SCHOOL + NUMBER OF YEARS OF PROFESSIONAL EDUCATION, INCLUDING HIGHER EDUCATION. FOR EXAMPLE, SECONDARY (FULL) GENERAL EDUCATION = 10 YEARS, HIGHER = 15 YEARS. IF THE ANSWER IS LESS THAN 6, PLEASE DO ASK AGAIN.) 113 247 -9 Don't know -8 Refused -7 NO FEMALE PRODUCTION WORKERS 8 10 11 12 14 16 Sysmiss % of full time employees who completed a university degree % of full time employees who completed a university degree % of full time employees who completed a university degree % of full time employees who completed a university degree % of full time employees who completed a university degree What percent of this establishment's labor force employed at the end of fiscal year [insert last complete fiscal year] had a university degree? 360 -9 Don't know -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 20 23 24 25 28 30 33 35 40 50 55 60 66 70 80 85 90 93 95 100 Formal training programs for permanent Formal training programs for permanent Formal training programs for permanent Formal training programs for permanent Formal training programs for permanent Over fiscal year [insert last complete fiscal year], did this establishment have formal training programs for its permanent, full-time employees? Formal training has a structured and defined curriculum. Formal training may include classroom work, seminars, lectures, workshops, and audio-visual presentations and demonstrations. This does not include training to familiarize employees with equipment and machinery on the shop floor, training aimed at familiarizing employees with the establishment's standard operation procedures, or employee orientation at the beginning of an employee's tenure. In-house training may be conducted by other non-supervisory employees of the establishment, the establishment's supervisors or managers, or the establishments training centers. 360 -9 Don't know -8 Refused 1 Yes 2 No % of production full-time permanent employees that received formal trainin % of production full-time permanent employees that received formal trainin % of production full-time permanent employees that received formal trainin % of production full-time permanent employees that received formal trainin % of production full-time permanent employees that received formal trainin Referring to the training programs run over fiscal year [insert last complete fiscal year], what percent of permanent, full-time employees of the following categories received formal training? Production full-time permanent employees trained Percentage of production vs. non-production employees that were trained. Self-explanatory 41 319 -9 Don't know -8 Refused 8 9 10 14 20 30 50 70 80 90 100 Sysmiss l11a. % of production full-time permanent employees that received formal training % of non-production full-time permanent employees that received formal tra % of non-production full-time permanent employees that received formal tra % of non-production full-time permanent employees that received formal tra % of non-production full-time permanent employees that received formal tra % of non-production full-time permanent employees that received formal tra Referring to the training programs run over fiscal year [insert last complete fiscal year], what percent of permanent, full-time employees of the following categories received formal training? Non-production full-time permanent employees trained Percentage of production vs. non-production employees that were trained. Self-explanatory 41 319 -9 Don't know -8 Refused 1 2 3 8 10 20 30 40 50 60 70 80 90 100 Sysmiss l11b. % of non-production full-time permanent employees that received formal training Labor regulations - obstacle to current operations Labor regulations - obstacle to current operations Labor regulations - obstacle to current operations Labor regulations - obstacle to current operations Labor regulations - obstacle to current operations SHOW CARD Using the response options on the card; To what degree are Labor Regulations an obstacle to the current operations of this establishment? 1) Self-explanatory 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total costs if labor regulations no longer an obstacle Change in total costs if labor regulations no longer an obstacle Change in total costs if labor regulations no longer an obstacle Change in total costs if labor regulations no longer an obstacle Change in total costs if labor regulations no longer an obstacle Would your total annual costs increase, remain the same or decrease over the next fiscal year if labor regulations are no longer an obstacle? 175 185 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss Expected % increase in total costs - labor regulations no obstacle Expected % increase in total costs - labor regulations no obstacle Expected % increase in total costs - labor regulations no obstacle Expected % increase in total costs - labor regulations no obstacle Expected % increase in total costs - labor regulations no obstacle By what percentage would your total annual costs INCREASE in the next fiscal year? 11 349 -9 Don't know -8 Refused 2 5 9 10 20 Sysmiss Expected % decrease in total costs - labor regulations no obstacle Expected % decrease in total costs - labor regulations no obstacle Expected % decrease in total costs - labor regulations no obstacle Expected % decrease in total costs - labor regulations no obstacle Expected % decrease in total costs - labor regulations no obstacle By what percentage would your total annual costs DECREASE in the next fiscal year? 90 270 -9 Don't know -8 Refused 1 2 3 5 7 8 10 12 15 20 30 Sysmiss Inadequately educated workforce - obstacle to current operations Inadequately educated workforce - obstacle to current operations Inadequately educated workforce - obstacle to current operations Inadequately educated workforce - obstacle to current operations Inadequately educated workforce - obstacle to current operations SHOW CARD Using the response options on the card; To what degree is an Inadequately Educated Workforce an obstacle to the current operations of this establishment? 1) Self-explanatory 2) Sensitive question, no clarification can be offered 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Change in total sales if inadequately educated workforce no longer an obstacle Change in total sales if inadequately educated workforce no longer an obstacle Change in total sales if inadequately educated workforce no longer an obstacle Change in total sales if inadequately educated workforce no longer an obstacle Change in total sales if inadequately educated workforce no longer an obstacle Would your total annual sales increase, remain the same or decrease over the next fiscal year if an inadequately educated workforce is no longer an obstacle? 135 225 -9 Don't know -8 Refused 1 Increase 2 Remain the same 3 Decrease Sysmiss ECAl31b1. Change in total sales if inadequately educated workforce no longer an obstacle Expected % increase in total sales - inadequately educated workforce no Expected % increase in total sales - inadequately educated workforce no Expected % increase in total sales - inadequately educated workforce no Expected % increase in total sales - inadequately educated workforce no Expected % increase in total sales - inadequately educated workforce no By what percentage would your total annual sales INCREASE in the next fiscal year? 48 312 -9 Don't know -8 Refused 2 3 5 7 10 15 20 25 30 40 50 Sysmiss ECAl31b2. Expected % increase in total sales - inadequately educated workforce no obstacle Expected % decrease in total sales - inadequately educated workforce no Expected % decrease in total sales - inadequately educated workforce no Expected % decrease in total sales - inadequately educated workforce no Expected % decrease in total sales - inadequately educated workforce no Expected % decrease in total sales - inadequately educated workforce no By what percentage would your total annual sales DECREASE in the next fiscal year? 37 323 -9 Don't know -8 Refused 1 2 3 5 8 10 15 20 30 50 Sysmiss ECAl31b3. Expected % decrease in total sales - inadequately educated workforce no obstacle Business environment - biggest obstacle faced Business environment - biggest obstacle faced Business environment - biggest obstacle faced Business environment - biggest obstacle faced Business environment - biggest obstacle faced 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next set of questions is designed to get a general picture of your opinion about the business environment that affects your operations. 2) SHOW CARD (DO NOT READ OUT) By looking at card [insert card number] can you tell me which of the elements of the business environment included in the list, if any, currently represents the biggest obstacle faced by this establishment? INTERVIEWER: ONE ANSWER ONLY 360 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Access to finance 2 Access to land 3 Business licensing and permits 4 Corruption 5 Courts 6 Crime_ theft and disorder 7 Customs and trade regulations 8 Electricity 9 Inadequately educated workforce 10 Labor regulations 11 Political instability 12 Practices of competitors in the informal sector 13 Tax administration 14 Tax rates 15 Transport Card rotation number (pre-defined) Card rotation number (pre-defined) Card rotation number (pre-defined) Card rotation number (pre-defined) Card rotation number (pre-defined) SHOW CARD By looking at card [insert card number] can you tell me which of the elements of the business environment included in the list, if any, currently represents the biggest obstacle faced by this establishment? Rotation (option 1, 2 or 3) 360 -8 Refused 1 Option 1 2 Option 2 3 Option 3 Total cost of labor (LCU) Total cost of labor (LCU) Total cost of labor (LCU) Total cost of labor (LCU) Total cost of labor (LCU) 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The purpose of the following questions is to allow us to estimate the productivity of establishments like this one. Estimates are made at the aggregate level so the information you provide below will be compiled with the information from other establishments. It is important that this information be as accurate as possible. The individual data are treated as confidential - the identity of your establishment will not be revealed at any point. Please provide the following information from the financial statements of this establishment. 2) READ OUT For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual cost of labor (including wages, salaries, bonuses, social security payments) Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 360 -9 Don't know -8 Refusal -7 Does not apply 8 49000 150000 300000 350000 360000 500000 600000 700000 840000 870000 1110000 1200000 1253000 1300000 1420000 1430000 1500000 1553600 1700000 1800000 1940000 1994000 1999093 2000000 2100000 2111500 2180000 2224851 2400000 2463000 2486000 2500000 2540000 2600000 2784000 2800000 2870000 2880000 2951000 3000000 3100000 3200000 3240000 3267000 3400000 3500000 3600000 3662000 3900000 4000000 4000800 4097000 4500000 4722000 4745000 4880000 5000000 5200000 5300000 5400000 5445464 5500000 5668000 5700000 5809000 6000000 6153000 6500000 6724000 6943000 7000000 7120000 7194744 7200000 7300000 7500000 7680000 8000000 8047600 8300000 8310000 8480000 8500000 9000000 9100000 9160000 9500000 9638000 9701426 9728000 10000000 10500000 11000000 11338000 11533000 12000000 13000000 13200000 13300000 13587000 13602000 13722000 13735662 14000000 15000000 15029000 15767133 15937000 16000000 18000000 18363630 18592000 18941000 19000000 19650000 20000000 20300000 21000000 22000000 22100000 23000000 24000000 25000000 25810000 26000000 26170000 29156000 29386000 29449000 30000000 33000000 33131000 33763000 34000000 36000000 36292909 37000000 40000000 42000000 45000000 49683522 50000000 56000000 56797000 58753399 59859000 73000000 75000000 80000000 83048000 85000000 90000000 91050383 94700000 100000000 115000000 120000000 120893000 122252592 131000000 141133000 147000000 154000000 158566000 162000000 170000000 194000000 224458000 235486000 243479000 250000000 261523000 268596000 280000000 300000000 360000000 370000000 408000000 431590000 500000000 730521000 800000000 802311000 3793940000 Total cost of raw materials and intermediate goods used in production (LCU) Total cost of raw materials and intermediate goods used in production (LCU) Total cost of raw materials and intermediate goods used in production (LCU) Total cost of raw materials and intermediate goods used in production (LCU) Total cost of raw materials and intermediate goods used in production (LCU) For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual cost of raw materials and intermediate goods used in production Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 113 247 -9 Don't know -8 Refusal -7 Does not apply 200000 239760 500000 1294968 1300000 2300000 2500000 2594022 3094145 3237140 4000000 5000000 5300000 5415760 6075845 6500000 6570000 6598000 6700000 8000000 8214000 10000000 12000000 13413000 13500000 13900648 14331569 15000000 16000000 17000000 18000000 20000000 22000000 25000000 27002000 28000000 30000000 33051000 35000000 40000000 42739000 47906000 50000000 55741000 59434000 61000000 63421000 66543000 68335000 70000000 78000000 115328133 120000000 158910000 170000000 172361000 182718000 200000000 239000000 240000000 250000000 412000000 473697000 549186000 1200000000 1450000000 1599949000 5400000000 9298638000 Sysmiss Total costs of fuel (LCU) Total costs of fuel (LCU) Total costs of fuel (LCU) Total costs of fuel (LCU) Total costs of fuel (LCU) For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual costs of fuel Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 113 247 -9 Don't know -8 Refusal -7 Does not apply 47086 47418 50000 60000 100000 120000 133465 150000 200000 230000 300000 340000 350000 400000 500000 530000 566852 600000 650000 662915 699069 700000 800000 1000000 1416000 1500000 2000000 2260000 2400000 2500000 2568000 2601689 2675000 3000000 3065000 3500000 3856225 5000000 5042000 6000000 6212000 6400000 7000000 7960000 8132000 10000000 12000000 15000000 16000000 42259000 94000000 Sysmiss Total costs of electricity (LCU) Total costs of electricity (LCU) Total costs of electricity (LCU) Total costs of electricity (LCU) Total costs of electricity (LCU) For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual costs of electricity Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 360 -9 Don't know -8 Refusal -7 Does not apply 8 15000 18000 20000 22560 30000 38000 40000 50000 55000 60000 72000 75000 80000 84000 90000 91300 95000 96000 100000 102000 104000 120000 127500 130000 135000 140000 142500 150000 165000 175802 179259 180000 200000 240000 246000 250000 260000 265000 273000 300000 304819 316560 320000 345000 350000 360000 373700 392809 397000 400000 415269 432000 436166 440000 445000 450000 456000 473800 480000 500000 527000 560266 591000 592000 600000 625000 650000 700000 720000 750000 755000 756000 792710 800000 811000 850000 950000 989000 1000000 1021000 1100000 1200000 1220000 1367229 1400000 1500000 1545000 1600000 1650823 1700000 1800000 2000000 2270000 2366000 2400000 2500000 2519000 3000000 3500000 3767712 3800000 4000000 4084000 4200000 5000000 5500000 5594390 5681820 6000000 6535942 7000000 7900000 8500000 9000000 9500000 10000000 11000000 11479000 12000000 12096530 12300000 12700000 13000000 13478000 15000000 18000000 18831000 20000000 23000000 32047000 33670000 36200000 37080000 42000000 51000000 55000000 75000000 120000000 Total rental cost of machinery Total rental cost of machinery Total rental cost of machinery Total rental cost of machinery Total rental cost of machinery From the financial reports for fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual cost of labor including wages, salaries, bonuses, social security payments 113 247 -9 Don't know -8 Refusal -7 Does not apply 100000 150000 300000 530000 2000000 2500000 8200000 16686000 Sysmiss Total rental cost of land and buildings Total rental cost of land and buildings Total rental cost of land and buildings Total rental cost of land and buildings Total rental cost of land and buildings From the financial reports for fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total rental cost of land and buildings 113 247 -9 Don't know -8 Refusal -7 Does not apply 50000 100000 275486 300000 333137 360000 600000 690000 700000 750000 900000 1000000 1200000 1500000 1598400 1700000 1800000 2595000 3600000 8500000 10000000 25000000 Sysmiss Other cost of production not included above Other cost of production not included above Other cost of production not included above Other cost of production not included above Other cost of production not included above From the financial reports for fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Other cost of production not included above 113 247 -9 Don't know -8 Refusal -7 Does not apply 50000 71935 100000 113280 150000 157800 300000 350000 500000 1000000 1082000 1600000 1900000 2000000 2500000 2629671 2648000 2952000 3000000 5007480 9000000 9875000 11000000 11190000 15000000 17647000 20000000 23800000 100000000 Sysmiss Total annual cost of finished goods and materials purchased to resell Total annual cost of finished goods and materials purchased to resell Total annual cost of finished goods and materials purchased to resell Total annual cost of finished goods and materials purchased to resell Total annual cost of finished goods and materials purchased to resell For fiscal year [insert last complete fiscal year], please provide the following information about this establishment: Total annual cost of finished goods/materials bought to resell Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 119 241 -9 Don't know -8 Refusal -7 Does not apply 320000 500000 1000000 1400000 1500000 2000000 2200000 5000000 6000000 6500000 7000000 9500000 10000000 12000000 13590000 13995000 15000000 18000000 18589000 22000000 28720000 30000000 34000000 35505000 36000000 39000000 40000000 45000000 52000000 60500000 71000000 80000000 90000000 105760127 114932905 140000000 143771000 165000000 167000000 180000000 216134521 230000000 235000000 302000000 340000000 360000000 578000000 873000000 879921000 950362768 1000000000 1381997000 1480000000 1650000000 2891617000 11100000000 55392850000 Sysmiss Net book value of machinery Net book value of machinery Net book value of machinery Net book value of machinery Net book value of machinery At the end of fiscal year [insert last complete fiscal year], what was the net book value, that is the value of assets after depreciation, of the following: Machinery, vehicles, and equipment Net book value equals the purchase value minus depreciation. The net book value represents the actual cost of assets at the time they were acquired, including all costs incurred in making the assets usable (such as transportation and installation) minus depreciation accumulated since the date of purchase. Included in the assets are all buildings, structures, machinery, and equipment (production, office, and transportation equipment) for which depreciation reserves are maintained. Accordingly, the value of assets at the end of the year includes the value of construction in progress. 113 247 -9 Don't know -8 Refusal -7 Does not apply 9 25221 40000 200000 230000 300000 915000 1000000 1104695 1150000 1466315 1500000 2500000 3000000 3200919 4000000 4269000 4780000 5000000 6631000 6700000 6830000 7000000 7915000 8499057 8600000 11100000 12000000 13700000 14514026 15000000 16000000 18748426 19000000 19051000 20000000 20252000 21570000 22000000 25046676 26000000 30000000 31000000 35000000 40000000 46144000 63000000 65000000 78866000 92268000 120000000 140000000 150000000 169528000 199403000 223295000 600000000 614000000 Sysmiss Net book value of land and buildings (LCU) Net book value of land and buildings (LCU) Net book value of land and buildings (LCU) Net book value of land and buildings (LCU) Net book value of land and buildings (LCU) At the end of fiscal year [insert last complete fiscal year], what was the net book value, that is the value of assets after depreciation, of the following: Land and buildings Net book value equals the purchase value minus depreciation. The net book value represents the actual cost of assets at the time they were acquired, including all costs incurred in making the assets usable (such as transportation and installation) minus depreciation accumulated since the date of purchase. Included in the assets are all buildings, structures, machinery, and equipment (production, office, and transportation equipment) for which depreciation reserves are maintained. Accordingly, the value of assets at the end of the year includes the value of construction in progress. 113 247 -9 Don't know -8 Refusal -7 Does not apply 9 44600 1000000 1284221 2000000 2308229 3000000 4591480 5000000 5781000 5800000 6030000 6100000 6400000 7620000 8665615 10000000 10488843 10700000 10966604 12000000 13682000 14000000 14870000 15000000 20000000 25000000 28547000 30000000 32000000 38600000 40000000 50000000 55510000 63000000 70000000 86000000 97000000 100000000 200000000 218000000 298825000 350000000 400000000 694488000 Sysmiss Replacement cost for machinery Replacement cost for machinery Replacement cost for machinery Replacement cost for machinery Replacement cost for machinery Hypothetically, if this establishment were to purchase the assets it uses now, in their current condition, how much would they cost? Machinery, vehicles, and equipment This question is designed to ascertain the market value of the establishment's assets. Data on equipment is the most important. You can ask the manager to estimate the market value if all of the equipment, land and buildings were sold on the open market. If the respondent states that there is no market, ask how much the respondent would be willing to pay for the capital, knowing what it can produce in its current condition. Estimate how much it would cost to buy machinery in the current market which is similar in terms of age and characteristics. This estimate is to give an indication of the capital intensity of the firm. Keep in mind that it is one of the most important questions on the questionnaire. 113 247 -9 Don't know -8 Refusal -7 Does not apply 225000 500000 550000 600000 1300000 1500000 2000000 2500000 3000000 3850000 6000000 7500000 10000000 11000000 12350000 15000000 16000000 20000000 22000000 25000000 26000000 30000000 31000000 35000000 40000000 44800000 50000000 55000000 55500000 70000000 100000000 101000000 105000000 110000000 150000000 200000000 230000000 250000000 614000000 700000000 1800000000 3000000000 Sysmiss Replacement cost for land and buildings (LCU) Replacement cost for land and buildings (LCU) Replacement cost for land and buildings (LCU) Replacement cost for land and buildings (LCU) Replacement cost for land and buildings (LCU) Hypothetically, if this establishment were to purchase the assets it uses now, in their current condition, how much would they cost? Land and buildings This question is designed to ascertain the market value of the establishment's assets. Data on equipment is the most important. You can ask the manager to estimate the market value if all of the equipment, land and buildings were sold on the open market. If the respondent states that there is no market, ask how much the respondent would be willing to pay for the capital, knowing what it can produce in its current condition. Estimate how much it would cost to buy machinery in the current market which is similar in terms of age and characteristics. This estimate is to give an indication of the capital intensity of the firm. Keep in mind that it is one of the most important questions on the questionnaire. 113 247 -9 Don't know -8 Refusal -7 Does not apply 45000 100000 500000 1000000 2000000 2500000 3000000 5000000 6000000 6500000 7000000 10000000 15000000 16000000 17000000 20000000 20500000 23000000 25000000 28000000 30000000 35000000 50000000 55500000 60000000 70000000 80000000 90000000 100000000 120000000 140000000 150000000 195000000 218000000 250000000 336000000 450000000 800000000 840000000 1000000000 Sysmiss Expectations about annual sales in next fiscal yr Expectations about annual sales in next fiscal yr Expectations about annual sales in next fiscal yr Expectations about annual sales in next fiscal yr Expectations about annual sales in next fiscal yr In the next fiscal year, do you expect this establishment?s annual sales to increase, stay the same or decrease? 360 -9 Don't know -8 Refused 1 Increase 2 Stay the same 3 Decrease % of expected increase in annual sales in the next fiscal yr % of expected increase in annual sales in the next fiscal yr % of expected increase in annual sales in the next fiscal yr % of expected increase in annual sales in the next fiscal yr % of expected increase in annual sales in the next fiscal yr By what percentage do you expect this establishment's annual sales to INCREASE? 183 177 -9 Don't know -8 Refused 2 3 4 5 6 7 9 10 12 15 20 25 30 35 40 50 60 100 Sysmiss % of expected decrease in annual sales in the next fiscal yr % of expected decrease in annual sales in the next fiscal yr % of expected decrease in annual sales in the next fiscal yr % of expected decrease in annual sales in the next fiscal yr % of expected decrease in annual sales in the next fiscal yr By what percentage do you expect this establishment?s annual sales to DECREASE? 61 299 -9 Don't know -8 Refused 4 5 7 10 15 20 25 30 40 50 Sysmiss Perception of corruption - Town no. 1 Perception of corruption - Town no. 1 Perception of corruption - Town no. 1 Perception of corruption - Town no. 1 Perception of corruption - Town no. 1 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #1, it is not difficult to obtain the permit without giving a bribe, but an informal payment can facilitate or speed up obtaining the permit. Would you say that in this town, corruption is an obstacle to the current operations of the firm? If yes, to which degree? 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Perception of corruption - Town no. 2 Perception of corruption - Town no. 2 Perception of corruption - Town no. 2 Perception of corruption - Town no. 2 Perception of corruption - Town no. 2 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #2, the bureaucrats never take bribes. It is possible to get the permit following the rules, but it takes quite a long time. Would you say that in this town, the law-obedience of the bureaucrats is an obstacle to the current operations of the firm? (If yes, to which degree?) 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Perception of corruption - Town no. 3 Perception of corruption - Town no. 3 Perception of corruption - Town no. 3 Perception of corruption - Town no. 3 Perception of corruption - Town no. 3 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #3, it is very difficult to obtain permit without the informal payments. But even when you make a payment, the success is not guaranteed. Would you say that in this town, corruption is an obstacle to the current operations of the firm? (If yes, to which degree?) 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Perception of corruption - Town no. 4 Perception of corruption - Town no. 4 Perception of corruption - Town no. 4 Perception of corruption - Town no. 4 Perception of corruption - Town no. 4 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #4, it is very difficult to obtain permit without the informal payments. But when you make a payment, the success is guaranteed. Would you say that in this town, corruption is an obstacle to the current operations of the firm? (If yes, to which degree?) 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Perception of corruption - Town no. 5 Perception of corruption - Town no. 5 Perception of corruption - Town no. 5 Perception of corruption - Town no. 5 Perception of corruption - Town no. 5 1) THE FOLLOWING QUESTION IS AIMED AT UNDERSTANDING HOW BUSINESS PERCIEVE THE INFORMAL PAYMENTS 2) SHOW CARD 3) READ OUT Imagine there are 5 towns, and in each town please imagine some firm which is of similar size as yours. The firm needs to get some permit from the authorities. The situation with informal payments somewhat differs across the towns. In town #5, the situation in general is the same as in town 4. Besides that, it is know that the upper-level bureaucracy of this town is involved in illegal activities. Would you say that in this town, corruption is an obstacle to the current operations of the firm? (If yes, to which degree?) 360 -9 Don't know -8 Refused -7 DOES NOT APPLY No obstacle 1 Minor obstacle 2 Moderate obstacle 3 Major obstacle 4 Very severe obstacle Main respondent's yrs with the firm Main respondent's yrs with the firm Main respondent's yrs with the firm Main respondent's yrs with the firm Main respondent's yrs with the firm Please complete the following information about the interviewee(s) 360 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 25 26 27 28 30 33 35 39 Main respondent's yrs in the position Main respondent's yrs in the position Main respondent's yrs in the position Main respondent's yrs in the position Main respondent's yrs in the position Please complete the following information about the interviewee(s) 360 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 25 26 35 37 Main respondent's gender Main respondent's gender Main respondent's gender Main respondent's gender Main respondent's gender Please complete the following information about the interviewee(s) 360 -8 Refused 1 Male 2 Female Second respondent's yrs with the firm Second respondent's yrs with the firm Second respondent's yrs with the firm Second respondent's yrs with the firm Second respondent's yrs with the firm Please complete the following information about the interviewee(s) 360 -8 Refused -7 does not apply code 1 3 5 6 7 8 10 12 18 19 20 30 Second respondent's yrs in the position Second respondent's yrs in the position Second respondent's yrs in the position Second respondent's yrs in the position Second respondent's yrs in the position Please complete the following information about the interviewee(s) 360 -8 Refused -7 does not apply code 1 2 5 7 8 10 12 19 20 Second respondent's gender Second respondent's gender Second respondent's gender Second respondent's gender Second respondent's gender THE SURVEY ENDS HERE. THANK YOU VERY MUCH FOR YOUR COOPERATION. Please complete the following information about the interviewee(s) 360 -8 Refused -7 does not apply code 1 Male 2 Female Third respondent's yrs with the firm Third respondent's yrs with the firm Third respondent's yrs with the firm Third respondent's yrs with the firm Third respondent's yrs with the firm Please complete the following information about the interviewee(s) 360 -8 Refused -7 does not apply code 4 5 Third respondent's yrs in the position Third respondent's yrs in the position Third respondent's yrs in the position Third respondent's yrs in the position Third respondent's yrs in the position Please complete the following information about the interviewee(s) 360 -8 Refused -7 does not apply code 4 5 Third respondent's gender Third respondent's gender Third respondent's gender Third respondent's gender Third respondent's gender Please complete the following information about the interviewee(s) 360 -8 Refused -7 does not apply code 1 Male 2 Female Time face-to-face main interview ends: Day Time face-to-face main interview ends: Day Time face-to-face main interview ends: Day Time face-to-face main interview ends: Day Time face-to-face main interview ends: Day Time face-to-face interview ends 360 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Time face-to-face main interview ends: Month Time face-to-face main interview ends: Month Time face-to-face main interview ends: Month Time face-to-face main interview ends: Month Time face-to-face main interview ends: Month Time face-to-face interview ends 360 -8 Refused 1 2 3 4 5 6 7 8 Time face-to-face main interview ends: Year Time face-to-face main interview ends: Year Time face-to-face main interview ends: Year Time face-to-face main interview ends: Year Time face-to-face main interview ends: Year Time face-to-face interview ends 360 -9 Don't know -8 Refusal -7 Does not apply 2013 Time face-to-face main interview ends: Minutes Time face-to-face main interview ends: Minutes Time face-to-face main interview ends: Minutes Time face-to-face main interview ends: Minutes Time face-to-face main interview ends: Minutes Time face-to-face interview ends 360 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Truthfullness of responses to questions regarding opinions and perceptions Truthfullness of responses to questions regarding opinions and perceptions Truthfullness of responses to questions regarding opinions and perceptions Truthfullness of responses to questions regarding opinions and perceptions Truthfullness of responses to questions regarding opinions and perceptions INTERVIEWERS PLEASE ANSWER AT END OF THE INTERVIEW It is my perception that the responses to the questions regarding opinions and perceptions: 360 -8 Refused 1 Truthful 2 Somewhat truthful 3 Not truthful Accuracy of responses to questions regarding figures Accuracy of responses to questions regarding figures Accuracy of responses to questions regarding figures Accuracy of responses to questions regarding figures Accuracy of responses to questions regarding figures The responses to the questions regarding figures (productivity and employment numbers): 360 -8 Refused 1 Are taken directly from establishment records 2 Are estimates computed with some precision 3 Are arbitrary and unreliable numbers 4 Are partially taken directly from establishment records and partially estimated Questionnaire completion information Questionnaire completion information Questionnaire completion information Questionnaire completion information Questionnaire completion information SUPERVISORS PLEASE ANSWER This questionnaire was completed in: If answer is 1 then STOP HERE 360 -8 Refused 1 One visit in face-to-face interview with one person 2 One visit in face-to-face interview with different managers/staff 3 Several visits Estimate duration of the whole interview: Hours Estimate duration of the whole interview: Hours Estimate duration of the whole interview: Hours Estimate duration of the whole interview: Hours Estimate duration of the whole interview: Hours 1) SUPERVISORS PLEASE ANSWER 2) If option 2 or 3 in A.18, estimate duration of the whole interview 32 328 -8 Refused 1 2 3 Sysmiss Estimated duration of the whole interview: Minutes Estimated duration of the whole interview: Minutes Estimated duration of the whole interview: Minutes Estimated duration of the whole interview: Minutes Estimated duration of the whole interview: Minutes 1) SUPERVISORS PLEASE ANSWER 2) If option 2 or 3 in A.18, estimate duration of the whole interview 32 328 -8 Refused 6 10 20 26 30 33 35 40 45 50 55 Sysmiss Given innovation module? Given innovation module? Given innovation module? Given innovation module? Given innovation module? 360 -8 Refused 1 Yes 2 No Mode of questionnaire implementation Mode of questionnaire implementation Mode of questionnaire implementation Mode of questionnaire implementation Mode of questionnaire implementation 213 147 -8 Refused 1 Face-to-face interview_ immediately after the main survey 2 Face-to-face interview_ second visit 3 Phone interview 4 Other_ please can you specify Sysmiss Mode of questionnaire implementation (Other) Mode of questionnaire implementation (Other) Mode of questionnaire implementation (Other) Mode of questionnaire implementation (Other) Mode of questionnaire implementation (Other) Time innovation module starts: Day Time innovation module starts: Day Time innovation module starts: Day Time innovation module starts: Day Time innovation module starts: Day 213 147 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Sysmiss Time innovation module starts: Month Time innovation module starts: Month Time innovation module starts: Month Time innovation module starts: Month Time innovation module starts: Month 213 147 -8 Refused 1 2 3 4 5 6 7 8 Sysmiss Time innovation module starts: Year Time innovation module starts: Year Time innovation module starts: Year Time innovation module starts: Year Time innovation module starts: Year 213 147 -9 Don't know -8 Refusal -7 Does not apply 2013 Sysmiss Time innovation module starts: Minutes Time innovation module starts: Minutes Time innovation module starts: Minutes Time innovation module starts: Minutes Time innovation module starts: Minutes 213 147 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 35 36 37 38 39 40 41 42 43 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Sysmiss No. of new/significantly improved products/services introduced over last No. of new/significantly improved products/services introduced over last No. of new/significantly improved products/services introduced over last No. of new/significantly improved products/services introduced over last No. of new/significantly improved products/services introduced over last INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: In our first interview, it was reported that your firm had introduced a new or significantly improved product in the past three years. I would now like to ask some more questions related to that. How many new or significantly improved products did this establishment introduce in the market over the last three years? If NONE or DON'T KNOW, GO TO QUESTION O.7 INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 135 225 -9 Don't know -8 Refused 1 2 3 4 5 6 10 14 15 20 40 50 70 100 Sysmiss ECAo1a. No. of new/significantly improved products/services introduced over last 3 yrs Main new/significantly improved product/service Main new/significantly improved product/service Main new/significantly improved product/service Main new/significantly improved product/service Main new/significantly improved product/service 112 "semafor" and "babura" peppers Acrylic-paint coatings for wood, metal Adhesives for sponge Aronia juice Asw>mercantis, system for monitoring of activities of retail outlets Baby food and prams Balcony fences used to be made of several segments, and now we make them out of one piece and we save on welding and assembling Bathing suites Behaton cubes, of various shapes and dimensions, colors Biomass boiler, environmentally friendly product Body massager, air bra, fitness sneakers Braided rope with eight splices without pad, braided rope with 16 splices made of polypropylene with three threads, used in household and for diy activities Building external water supply and sewerage Cardboard picture books Channel boxes for electric power lines Chocolate bars for catering Coffee of new taste Concrete planks, concrete pillars Conducting electrical wiring with suspended ceiling Cooling cabinets for meat and meat products, as well as milk and dairy products, we started making them not only of stainless steel, but also of coated galvanized sheet metal, and buyer can choose the color , and we have also started using new Cruises, travels to philippines, on line education system Dealing with all printing issues Dishes with ceramic coating resistant to high temperatures, pans Domestic sausage Dried vegetables, dill used for human nutrition Electro cabinets, ups devices, diskos measuring systems, solar panels Electro-brush for new purpose Engines for trucks and building machinery Equipment for removing snow Extra offer of packing in bags Feta cheese Fire-fighting glass Food flavorings and colorings Fossil watch Frozen plums Granite stairs and floors for business and residential outlets Grouts/ basic Guitars, electric and acoustic, gibson High quality, decals and print are not removed, colors are not washed out during washing Hygiene products, and especially anitra disc I started with import of jim beam Improved hotel appearance, new rooms, new menus, we've upgraded the entire offer, banquet packs are changed Innovated products, new generation of networking Installation of elevators without machine room Issuing registration labels for cars It is about to be launched in the market Led spotlight Lighting, reduced power consumption by the commercial Lotion with stem cells Machining engine heads Maltodextrin - an additive used in food industry, for baby food for example, sweets, pastry, meat products. it is produced as fine white powder, smell-free and mildly sweet, made by hydrolysis of corn starch Memory mat for beds Men's clothes Mexican tortilla, ready-made pastry, with long shelf life, it can be kept at room temperature, 350 gr. pack Mobile phone bands, key bands, emblems, several types of print New baked products and new ice cream flavors, packaging is changed. we have a new brand bas bas New brand asics New car wash, machine car wash with modern technology New hygiene products New jewelry collections and new dietary supplements, new cosmetic products New lighting technology, led New line for making baked products New shapes and quality of joinery treatment New type of cement New window system, kbe profile New wing of wind generators, small and medium power Office chair Official uniform, material and style are different Online access to company accounting data Optometry as a service available Organization of product delivery Pasta, complete production, we have about ten types. we now have frozen pastry, puff pastry. production of toilet paper, napkins, paper products Pellet exported to the west, about 95% of production Pharmaceuticals Preservative for dairy industry Printed napkin new in our market Product for oil platforms, parts and equipment for oil platforms Production and sale of concrete Production of wooden beds Purchase of used mobile phones Rovex norwegian radiators, swimming pools for gardens and led light bulbs Sale innovations, obtained are more modern devices for dispensing fuel Self-adhesive printed bands with solvent natural rubber adhesive Self-placing concrete Shaggy carpets with bigger pile, with thicker and shaggier "hair" Shapes and hardness of abrasive materials, demanded by our old and new buyers Shredding of metal waste with scissors Significantly upgraded processing by forging of iron elements Software Somersby, 0,33l, glass bottle Spare parts for new cars Stirrups, processed reinforcement Structured cabling and protective systems Taste of coffee is new Thermic wood processing Thermo stable chocolate cream Toasted sandwiches and beverages Toilet paper that we started producing ourselves Tools for processing wood Travels to new destinations thailand, berlin, peru Tubes for analysis of milk Two facial creams and one lipstick specific for their features and ingredients Uniforms for safety of employees, made of water resistant, water repellent and fire resistant material Upgraded production of children's beds, chests of drawers and cabinets Vibro silicone gel filler for aluminum profiles (a machine that fills aluminum profiles used in building for filling building openings - windows/ doors, the filling are silicone granules) Vocne kapi, candied fruit peel (orange and lemon), pomelo Warmer for ta stoves of 833-2500w We didn't introduce anything in 2011 We have bought a waste paper baling press We have improved quality of fabrics for upholstering, fabrics are now of better quality and more durable We have introduced higher level of dioptric glasses Women's shoes Main new /significantly improved product/service new to local market Main new /significantly improved product/service new to local market Main new /significantly improved product/service new to local market Main new /significantly improved product/service new to local market Main new /significantly improved product/service new to local market At the time of its introduction, was this establishment's main new or significantly improved product new to…? Your local market IF 2, GO TO QUESTION O.3 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 2) (INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE) 3) (INTERVIEWER: A product was new to the local market/[INSERT COUNTRY]/international market if the establishment was the only producer of such a product in the local market/[INSERT COUNTRY]/international market at the time of the introduction of the product.) 112 248 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Main new /significantly improved product/service new to national market Main new /significantly improved product/service new to national market Main new /significantly improved product/service new to national market Main new /significantly improved product/service new to national market Main new /significantly improved product/service new to national market At the time of its introduction, was this establishment's main new or significantly improved product new to…? [INSERT COUNTRY] IF 2, GO TO QUESTION O.3 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 2) (INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE) 3) (INTERVIEWER: A product was new to the local market/[INSERT COUNTRY]/international market if the establishment was the only producer of such a product in the local market/[INSERT COUNTRY]/international market at the time of the introduction of the product.) 74 286 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Main new /significantly improved product/service new to international ma Main new /significantly improved product/service new to international ma Main new /significantly improved product/service new to international ma Main new /significantly improved product/service new to international ma Main new /significantly improved product/service new to international ma At the time of its introduction, was this establishment's main new or significantly improved product new to…? International market 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 2) (INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE) 3) (INTERVIEWER: A product was new to the local market/[INSERT COUNTRY]/international market if the establishment was the only producer of such a product in the local market/[INSERT COUNTRY]/international market at the time of the introduction of the product.) 55 305 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss ECAo2c. Main new /significantly improved product/service new to international market New product/service: Added new functions to existing product/service New product/service: Added new functions to existing product/service New product/service: Added new functions to existing product/service New product/service: Added new functions to existing product/service New product/service: Added new functions to existing product/service 1) SHOW CARD 2) READ OUT Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product has added new functions to the existing product INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 112 248 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product: Uses new materials/components that enhance its performance New product: Uses new materials/components that enhance its performance New product: Uses new materials/components that enhance its performance New product: Uses new materials/components that enhance its performance New product: Uses new materials/components that enhance its performance SHOW CARD Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product uses new materials or components that enhance its performance compared to the existing product 110 250 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product: Uses new technology New product: Uses new technology New product: Uses new technology New product: Uses new technology New product: Uses new technology SHOW CARD Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product uses new technology 110 250 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product: Looks different from the existing product New product: Looks different from the existing product New product: Looks different from the existing product New product: Looks different from the existing product New product: Looks different from the existing product SHOW CARD Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product looks different from the existing product 110 250 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product/service: Completely new to the establishment New product/service: Completely new to the establishment New product/service: Completely new to the establishment New product/service: Completely new to the establishment New product/service: Completely new to the establishment 1) SHOW CARD 2) READ OUT Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product is completely new to the establishment INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 112 248 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product/service: Other New product/service: Other New product/service: Other New product/service: Other New product/service: Other 1) SHOW CARD 2) READ OUT Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? Other INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 112 248 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss New product/service: Other specified New product/service: Other specified New product/service: Other specified New product/service: Other specified New product/service: Other specified Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? Other 13 Aesthetics And Application By Features And Ingredients Completely New Service In The Market Design And Quality In Technological Processing It Dries Quickly, No Unpleasant Smell, Environmentally Friendly Product, Not Harmful, Wider Product Application - It Can Also Be Used For Wood, Metal, Walls It Is Self-Placing It Uses Less Electricity More Modern Product In The Market Product Shape And Purpose Are Different Quality Semafor Pepper Has A Lot Better Yield Than Regular Pepper, Rare Product In The Local Market Taste Of Coffee New product/service is more efficient/easier to use than existing produc New product/service is more efficient/easier to use than existing produc New product/service is more efficient/easier to use than existing produc New product/service is more efficient/easier to use than existing produc New product/service is more efficient/easier to use than existing produc 1) SHOW CARD 2) READ OUT Please compare this main new or significantly improved product with the closest product already produced in this establishment. In what aspects are these two products different from each other? New product/service is more efficient / easier to use than the existing product/service INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 62 298 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Yes 2 No Sysmiss ECAo3g. New product/service is more efficient/easier to use than existing product/service % annual sales accounted for by new or significantly improved products/se % annual sales accounted for by new or significantly improved products/se % annual sales accounted for by new or significantly improved products/se % annual sales accounted for by new or significantly improved products/se % annual sales accounted for by new or significantly improved products/se In fiscal year [insert last complete fiscal year], what percentage of this establishment's total annual sales was accounted for by products that were introduced or significantly improved over the last three years? INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 112 248 -9 Don't know -8 Refused -6 ALL NEW OR SIGNIFICANTLY IMPROVED PRODUCTS WERE INTRODUCED IN THE CURRENT FISCAL YEAR 1 2 3 5 6 7 8 10 15 17 20 25 30 40 45 50 60 70 80 90 100 Sysmiss ECAo4. % annual sales accounted for by new or significantly improved products/services Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Which of the following best describes the way in which the main new or significantly improved product was introduced? 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 2) (INTERVIEWER: ONLY ONE ANSWER) 112 248 -9 Don't know -8 Refused 1 Developed or adapted by this establishment_ from its own ideas 2 Licensed products or services from another firm 3 Developed in cooperation with domestic suppliers 4 Developed in cooperation with suppliers abroad 5 Developed in cooperation with domestic client firms 6 Developed in cooperation with client firms abroad 7 Developed in cooperation with external academic or research institutions 8 Introduced the establishment's own version of a product or service already supplied (by another firm) 9 Other_ SPONTANEOUS - please specify Sysmiss Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Way in which main new/significantly improved product/service introduced Which of the following best describes the way in which the main new or significantly improved product was introduced? 2 Developed Together With The Ministry Of Interior They Saw It Among Competitors And Then They Introduced It As Well ECAo5x. Way in which main new/significantly improved product/service introduced (Other) Purchase/license inventions Purchase/license inventions Purchase/license inventions Purchase/license inventions Purchase/license inventions Did the establishment have to purchase or license any inventions, patent or know-how in order to start producing this new or significantly improved product? INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCT OR SERVICE IN QUESTION H.1 IN THE MAIN QUESTIONNAIRE, GO TO SECTION PROCESS INNOVATION (QUESTION O.7). 112 248 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduced new methods of supplying products/services over last 3 yrs Introduced new methods of supplying products/services over last 3 yrs Introduced new methods of supplying products/services over last 3 yrs Introduced new methods of supplying products/services over last 3 yrs Introduced new methods of supplying products/services over last 3 yrs INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: In our first interview, it was reported that your firm had introduced a new or significantly improved production or delivery methods in the past three years. I would now like to ask some more questions related to that. Over the last three years, has this establishment introduced new or significantly improved: Production methods INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 83 277 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduced new logistics Introduced new logistics Introduced new logistics Introduced new logistics Introduced new logistics Over the last three years, has this establishment introduced new or significantly improved: Logistics, delivery or distribution methods for this establishment's inputs and products INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 83 277 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduced new ancillary support services over last 3 yrs Introduced new ancillary support services over last 3 yrs Introduced new ancillary support services over last 3 yrs Introduced new ancillary support services over last 3 yrs Introduced new ancillary support services over last 3 yrs Over the last three years, has this establishment introduced new or significantly improved: Ancillary support services, such as purchasing, accounting, computing and maintenance INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 83 277 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services new to local market New method of supplying products/services new to local market New method of supplying products/services new to local market New method of supplying products/services new to local market New method of supplying products/services new to local market At the time of its introduction, was this establishment's main new or significantly improved production or delivery method new to other firms operating: In your local market 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 2) (INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE) (INTERVIEWER: A production or delivery method was new to the local market/[INSERT COUNTRY]/international market if the establishment was the only one using such production or delivery method in the local market/[INSERT COUNTRY]/international market at the time of its introduction.) 63 297 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services new to national market New method of supplying products/services new to national market New method of supplying products/services new to national market New method of supplying products/services new to national market New method of supplying products/services new to national market At the time of its introduction, was this establishment's main new or significantly improved production or delivery method new to other firms operating: In [INSERT COUNTRY] 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 2) (INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE) (INTERVIEWER: A production or delivery method was new to the local market/[INSERT COUNTRY]/international market if the establishment was the only one using such production or delivery method in the local market/[INSERT COUNTRY]/international market at the time of its introduction.) 29 331 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services new to international market New method of supplying products/services new to international market New method of supplying products/services new to international market New method of supplying products/services new to international market New method of supplying products/services new to international market At the time of its introduction, was this establishment's main new or significantly improved production or delivery method new to other firms operating: In the international market 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 2) (INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE) (INTERVIEWER: A production or delivery method was new to the local market/[INSERT COUNTRY]/international market if the establishment was the only one using such production or delivery method in the local market/[INSERT COUNTRY]/international market at the time of its introduction.) 21 339 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services: change in techniques New method of supplying products/services: change in techniques New method of supplying products/services: change in techniques New method of supplying products/services: change in techniques New method of supplying products/services: change in techniques READ OUT Please compare this main new or significantly improved production or delivery method with the production or delivery method previously used by this establishment. Did it require significant changes in: Techniques INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 63 297 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services: change in machinery and equi New method of supplying products/services: change in machinery and equi New method of supplying products/services: change in machinery and equi New method of supplying products/services: change in machinery and equi New method of supplying products/services: change in machinery and equi READ OUT Please compare this main new or significantly improved production or delivery method with the production or delivery method previously used by this establishment. Did it require significant changes in: Machinery and equipment INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 63 297 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss ECAo10b. New method of supplying products/services: change in machinery and equipment New method of supplying products/services: change in software New method of supplying products/services: change in software New method of supplying products/services: change in software New method of supplying products/services: change in software New method of supplying products/services: change in software READ OUT Please compare this main new or significantly improved production or delivery method with the production or delivery method previously used by this establishment. Did it require significant changes in: Software INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 63 297 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New method of supplying products/services: changes in management New method of supplying products/services: changes in management New method of supplying products/services: changes in management New method of supplying products/services: changes in management New method of supplying products/services: changes in management Please compare this main new or significantly improved production or delivery method with the production or delivery method previously used by this establishment. Did it require significant changes in: Management 63 297 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Way of intro of main new/significantly improved production/delivery meth Way of intro of main new/significantly improved production/delivery meth Way of intro of main new/significantly improved production/delivery meth Way of intro of main new/significantly improved production/delivery meth Way of intro of main new/significantly improved production/delivery meth Which of the following best describes the way in which this establishment introduced the main new or significantly improved production or delivery method? 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 2) (INTERVIEWER: ONLY ONE ANSWER), SHOW CARD 63 297 -9 Don't know -8 Refused 1 Developed or adapted by this establishment_ from its own ideas 2 Licensed products or services from another firm 3 Developed in cooperation with domestic suppliers 4 Developed in cooperation with suppliers abroad 5 Developed in cooperation with domestic client firms 6 Developed in cooperation with client firms abroad 7 Developed in cooperation with external academic or research institutions 8 Introduced the establishment's own version of a product or service already supplied (by another firm) 9 Other_ SPONTANEOUS - please specify Sysmiss ECAo11. Way of intro of main new/significantly improved production/delivery method Way of intro of main new/significantly improved production/delivery met Way of intro of main new/significantly improved production/delivery met Way of intro of main new/significantly improved production/delivery met Way of intro of main new/significantly improved production/delivery met Way of intro of main new/significantly improved production/delivery met Which of the following best describes the way in which this establishment introduced the main new or significantly improved production or delivery method? Other ECAo11x. Way of intro of main new/significantly improved production/delivery method (Oth) Purchase/license inventions Purchase/license inventions Purchase/license inventions Purchase/license inventions Purchase/license inventions Did the establishment have to purchase or license any inventions, patent or know-how in order to apply this new production or delivery method? INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT A NEW OR SIGNIFICANTLY IMPROVED PRODUCTION OR DELIVERY PROCESS IN QUESTION H.3 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ORGANISATIONAL INNOVATION (QUESTION O.14). 63 297 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Technology compared to the technology of establishment's main competitor Technology compared to the technology of establishment's main competitor Technology compared to the technology of establishment's main competitor Technology compared to the technology of establishment's main competitor Technology compared to the technology of establishment's main competitor SHOW CARD Thinking of your main product line and comparing your firm's technology with that of your closest competitor, which of the following best summarizes your position? 27 333 -9 Don't know -8 Refused -7 NO COMPETITORS 1 My firm's technology is less advanced than that of my main competitor 2 My firm's technology is about the same as that of my main competitor 3 My firm's technology is more advanced than that of my main competitor Sysmiss New knowledge management systems New knowledge management systems New knowledge management systems New knowledge management systems New knowledge management systems 1) INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: In our first interview, it was reported that your firm had introduced a new or significantly improved organizational or management practices or structures in the past three years. I would now like to ask some more questions related to that. 2) SHOW CARD 3) READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? New knowledge management systems to better use or exchange information, knowledge and skills within the establishment INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE, GO TO SECTION MARKETING INNOVATION (QUESTION O.15). 79 281 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduction of management systems for general production or supply ope Introduction of management systems for general production or supply ope Introduction of management systems for general production or supply ope Introduction of management systems for general production or supply ope Introduction of management systems for general production or supply ope SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? Introduction of management systems for general production or supply operations, such as supply chain management systems, lean production, business reengineering, quality management systems INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE, GO TO SECTION MARKETING INNOVATION (QUESTION O.15). 79 281 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss ECAo14b. Introduction of management systems for general production or supply operations New methods for distributing responsibilities New methods for distributing responsibilities New methods for distributing responsibilities New methods for distributing responsibilities New methods for distributing responsibilities SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? New methods for distributing responsibilities and decision making among employees INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE, GO TO SECTION MARKETING INNOVATION (QUESTION O.15). 79 281 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Significant change to the management structure of the establishment Significant change to the management structure of the establishment Significant change to the management structure of the establishment Significant change to the management structure of the establishment Significant change to the management structure of the establishment SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? A significant change to the management structure of the establishment, such as creating new divisions or departments, integrating different departments or activities INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE, GO TO SECTION MARKETING INNOVATION (QUESTION O.15). 79 281 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New types of collaborations with businesses New types of collaborations with businesses New types of collaborations with businesses New types of collaborations with businesses New types of collaborations with businesses SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? New types of collaborations with other businesses, research organizations or consumers INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE, GO TO SECTION MARKETING INNOVATION (QUESTION O.15). 79 281 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Outsourcing Outsourcing Outsourcing Outsourcing Outsourcing SHOW CARD READ OUT Over the last three years, has this establishment introduced new or significantly improved organizational methods in the following areas? Outsourcing or subcontracting of business activities in production, procurement, distribution, recruiting or ancillary services for the first time INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED ORGANISATIONAL OR MANAGEMENT PRACTICES OR STRUCTURES IN QUESTION H.4 IN THE MAIN QUESTIONNAIRE, GO TO SECTION MARKETING INNOVATION (QUESTION O.15). 79 281 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Significant changes in the product's appearance Significant changes in the product's appearance Significant changes in the product's appearance Significant changes in the product's appearance Significant changes in the product's appearance INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: In our first interview, it was reported that your firm had introduced a new or significantly improved marketing methods in the past three years. I would now like to ask some more questions related to that. Over the last three years, has this establishment introduced new or significantly improved marketing methods in the following areas? Significant changes in the product's appearance INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED MARKETING METHODS IN QUESTION H.5 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED MARKETING METHODS IN QUESTION H.5 IN THE MAIN QUESTIONNAIRE, GO TO SECTION RESEARCH AND DEVELOPMENT (QUESTION O.16). 107 253 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduction of a new method of advertising or product promotion Introduction of a new method of advertising or product promotion Introduction of a new method of advertising or product promotion Introduction of a new method of advertising or product promotion Introduction of a new method of advertising or product promotion Over the last three years, has this establishment introduced new or significantly improved marketing methods in the following areas? Introduction of a new method of advertising or product promotion, such as use of a new media for advertising, a new brand image or logo, a new trademark INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED MARKETING METHODS IN QUESTION H.5 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED MARKETING METHODS IN QUESTION H.5 IN THE MAIN QUESTIONNAIRE, GO TO SECTION RESEARCH AND DEVELOPMENT (QUESTION O.16). 107 253 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Introduction of a new method of product placement or sales channels Introduction of a new method of product placement or sales channels Introduction of a new method of product placement or sales channels Introduction of a new method of product placement or sales channels Introduction of a new method of product placement or sales channels Over the last three years, has this establishment introduced new or significantly improved marketing methods in the following areas? Introduction of a new method of product placement or sales channels, such as product licensing, franchising, direct selling, exclusive retailing, tailoring or customizing the presentation of the product to different types of customers INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED MARKETING METHODS IN QUESTION H.5 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED MARKETING METHODS IN QUESTION H.5 IN THE MAIN QUESTIONNAIRE, GO TO SECTION RESEARCH AND DEVELOPMENT (QUESTION O.16). 107 253 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss New pricing strategies to market the establishment's goods or services New pricing strategies to market the establishment's goods or services New pricing strategies to market the establishment's goods or services New pricing strategies to market the establishment's goods or services New pricing strategies to market the establishment's goods or services Over the last three years, has this establishment introduced new or significantly improved marketing methods in the following areas? New pricing strategies to market the establishment's goods or services, excluding pricing methods used solely to differentiate prices by customer segments INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS REPORTING NEW OR SIGNIFICANTLY IMPROVED MARKETING METHODS IN QUESTION H.5 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT NEW OR SIGNIFICANTLY IMPROVED MARKETING METHODS IN QUESTION H.5 IN THE MAIN QUESTIONNAIRE, GO TO SECTION RESEARCH AND DEVELOPMENT (QUESTION O.16). 107 253 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Spending on R&D within establishment over last 3 yrs? Spending on R&D within establishment over last 3 yrs? Spending on R&D within establishment over last 3 yrs? Spending on R&D within establishment over last 3 yrs? Spending on R&D within establishment over last 3 yrs? INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would now like to ask you questions related to spending on research and development activities. Over the last three years, did this establishment spend on research and development activities within the establishment? 1) INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS THAT REPORTED SPENDING ON RESEARCH AND DEVELOPMENT ACTIVITIES IN QUESTION H.6 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT SPENDING ON RESEARCH AND DEVELOPMENT ACTIVITIES IN QUESTION H.6 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ACQUISITION OF EXTERNAL KNOWLEDGE (QUESTION O.20). 2) INTERVIEWER: Research and development (R&D) is defined as creative work undertaken on a systematic basis in order to increase the stock of knowledge. For example, laboratory research for a new chemical compound of paint would be research and development while market research surveys or internet surfing would not be research and development. 58 302 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Expenditures on R&D within establishment in last fiscal yr (LCU) Expenditures on R&D within establishment in last fiscal yr (LCU) Expenditures on R&D within establishment in last fiscal yr (LCU) Expenditures on R&D within establishment in last fiscal yr (LCU) Expenditures on R&D within establishment in last fiscal yr (LCU) In fiscal year [INSERT last complete fiscal year], how much did this establishment spend on research and development activities performed within this establishment? Please include personnel cost, materials and purchase of fixed assets. INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS THAT REPORTED SPENDING ON RESEARCH AND DEVELOPMENT ACTIVITIES IN QUESTION H.6 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT SPENDING ON RESEARCH AND DEVELOPMENT ACTIVITIES IN QUESTION H.6 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ACQUISITION OF EXTERNAL KNOWLEDGE (QUESTION O.20). 46 314 -9 Don't know -8 Refusal -7 Does not apply 9 10 30000 50000 200000 400000 500000 600000 1000000 1200000 2000000 5000000 6500000 10000000 80000000 Sysmiss Spending on R&D contracted with other companies over last 3 yrs? Spending on R&D contracted with other companies over last 3 yrs? Spending on R&D contracted with other companies over last 3 yrs? Spending on R&D contracted with other companies over last 3 yrs? Spending on R&D contracted with other companies over last 3 yrs? Over the last three years, did this establishment spend on research and development activities contracted with other companies? INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS THAT REPORTED SPENDING ON RESEARCH AND DEVELOPMENT ACTIVITIES IN QUESTION H.6 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT SPENDING ON RESEARCH AND DEVELOPMENT ACTIVITIES IN QUESTION H.6 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ACQUISITION OF EXTERNAL KNOWLEDGE (QUESTION O.20). 58 302 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Expenditures on R&D contracted with other companies in last fiscal yr (L Expenditures on R&D contracted with other companies in last fiscal yr (L Expenditures on R&D contracted with other companies in last fiscal yr (L Expenditures on R&D contracted with other companies in last fiscal yr (L Expenditures on R&D contracted with other companies in last fiscal yr (L In fiscal year [INSERT last complete fiscal year], how much did this establishment spend on research and development activities contracted with other companies? INTERVIEWER: THIS SECTION SHOULD BE ANSWERED BY RESPONDENTS THAT REPORTED SPENDING ON RESEARCH AND DEVELOPMENT ACTIVITIES IN QUESTION H.6 IN THE MAIN QUESTIONNAIRE. IF THE RESPONDENT DID NOT REPORT SPENDING ON RESEARCH AND DEVELOPMENT ACTIVITIES IN QUESTION H.6 IN THE MAIN QUESTIONNAIRE, GO TO SECTION ACQUISITION OF EXTERNAL KNOWLEDGE (QUESTION O.20). 29 331 -9 Don't know -8 Refusal -7 Does not apply 9 300000 400000 500000 1500000 2000000 2300000 4000000 Sysmiss ECAo19. Expenditures on R&D contracted with other companies in last fiscal yr (LCU) Spending on acquisition of external knowledge over last 3 yrs? Spending on acquisition of external knowledge over last 3 yrs? Spending on acquisition of external knowledge over last 3 yrs? Spending on acquisition of external knowledge over last 3 yrs? Spending on acquisition of external knowledge over last 3 yrs? INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would now like to ask you questions related to the acquisition of external knowledge and use of computers. Over the last three years, did this establishment spend on the acquisition of external knowledge? This includes purchase or licensing of patents and non-patented inventions, know-how and other types of knowledge from other businesses or organizations. INTERVIEWER: ASK ALL FIRMS ELIGIBLE FOR THE INNOVATION MODULE 213 147 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Source of purchase or license of the latest invention Source of purchase or license of the latest invention Source of purchase or license of the latest invention Source of purchase or license of the latest invention Source of purchase or license of the latest invention SHOW CARD Was the latest invention, patent or know-how licensed or purchased from: INTERVIEWER: ASK ALL FIRMS ELIGIBLE FOR THE INNOVATION MODULE 43 317 -9 Don't know -8 Refused 1 A (COUNTRY) firm 2 A (COUNTRY) research institute or university 3 A foreign firm 4 A foreign research institute or university 5 Other Sysmiss % of workforce that regularly used PCs in their jobs at end last fiscal % of workforce that regularly used PCs in their jobs at end last fiscal % of workforce that regularly used PCs in their jobs at end last fiscal % of workforce that regularly used PCs in their jobs at end last fiscal % of workforce that regularly used PCs in their jobs at end last fiscal At the end of fiscal year [insert last complete fiscal year], what percent of this establishment's workforce regularly used personal computers in their jobs? INTERVIEWER: ASK ALL FIRMS ELIGIBLE FOR THE INNOVATION MODULE 213 147 -9 Don't know -8 Refused 1 2 3 5 6 7 8 10 12 15 17 20 25 30 35 40 43 45 50 60 64 65 66 70 80 90 95 98 99 100 Sysmiss ECAo22a. % of workforce that regularly used PCs in their jobs at end last fiscal yr % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago % of workforce that regularly used PCs in their jobs 3 fiscal yrs ago Three fiscal years ago, at the end of fiscal year [insert three complete fiscal years ago], what percent of this establishment's workforce regularly used personal computers in their jobs? INTERVIEWER: ASK ALL FIRMS ELIGIBLE FOR THE INNOVATION MODULE 213 147 -9 Don't know -8 Refused -7 THE ESTABLISHMENT WAS NOT IN BUSINESS THREE YEARS AGO 1 2 3 5 6 7 8 9 10 12 15 17 18 20 25 30 40 41 45 50 55 60 66 70 75 80 90 95 98 100 Sysmiss Ever been granted a patent? Ever been granted a patent? Ever been granted a patent? Ever been granted a patent? Ever been granted a patent? INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would now like to ask you questions related to protection of innovation. Has this establishment ever been granted a patent? INTERVIEWER: ASK ALL FIRMS ELIGIBLE FOR THE INNOVATION MODULE 213 147 -9 Don't know -8 Refused 1 Yes 2 No Sysmiss Apply for a patent/trademark over last 3 yrs? Apply for a patent/trademark over last 3 yrs? Apply for a patent/trademark over last 3 yrs? Apply for a patent/trademark over last 3 yrs? Apply for a patent/trademark over last 3 yrs? SHOW CARD During the last three years, did this establishment apply for a patent or a trademark? If No, GO TO QUESTION R.1 IF NUMBER OF EMPLOYEES >=50, OTHERWISE GO TO QUESTION VEB.1 If Don't Know, GO TO QUESTION R.1 IF NUMBER OF EMPLOYEES >=50, OTHERWISE GO TO QUESTION VEB.1 INTERVIEWER: ASK ALL FIRMS ELIGIBLE FOR THE INNOVATION MODULE 213 147 -9 Don't know -8 Refused 1 Yes_ for a patent only 2 Yes_ for a trademark only 3 Yes_ for both a patent and a trademark 4 No Sysmiss Over the last three years, in which country or countries did this establishment apply for a patent or a trademark? INTERVIEWER: ASK ALL FIRMS ELIGIBLE FOR THE INNOVATION MODULE 34 Belgium Montenegro,Slovenia,Serbia,Macedonia,Croatia,Bulga Montenegro,Zambia,Macedonia,Bosnia-Herzegovina,Alb Refused Serbia Serbia,Germany Slovenia Slovenia,Serbia Switzerland,Italy,Germany Granted a patent/trademark over last 3yrs? Granted a patent/trademark over last 3yrs? Granted a patent/trademark over last 3yrs? Granted a patent/trademark over last 3yrs? Granted a patent/trademark over last 3yrs? SHOW CARD Over the last three years, has this establishment been granted a patent or a trademark? INTERVIEWER: ASK ALL FIRMS ELIGIBLE FOR THE INNOVATION MODULE 34 326 -9 Don't know -8 Refused 1 Yes_ for a patent only 2 Yes_ for a trademark only 3 Yes_ for both a patent and a trademark 4 No Sysmiss Dealing with problems in the production process over last fiscal yr Dealing with problems in the production process over last fiscal yr Dealing with problems in the production process over last fiscal yr Dealing with problems in the production process over last fiscal yr Dealing with problems in the production process over last fiscal yr 1) INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: And now I would like to ask you about management practices in this establishment. 2) SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], what best describes what happened at this establishment when a problem in the production process arose? INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1) 45 315 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 We fixed it but did not take further action 2 We fixed it and took action to make sure it did not happen again 3 We fixed it and took action to make sure that it did not happen again_ and had a continuous improvement process to antic 4 No action was taken Sysmiss Number of production performance indicators monitored over last fiscal yr Number of production performance indicators monitored over last fiscal yr Number of production performance indicators monitored over last fiscal yr Number of production performance indicators monitored over last fiscal yr Number of production performance indicators monitored over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], how many production performance indicators were monitored at this establishment? INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1) 45 315 -9 Don't know -8 Refused 1 1-2 production performance indicators 2 3-9 production performance indicators 3 10 or more production performance indicators 4 No production performance indicators Sysmiss Time frame of production targets over last fiscal yr Time frame of production targets over last fiscal yr Time frame of production targets over last fiscal yr Time frame of production targets over last fiscal yr Time frame of production targets over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], what best describes the time frame of production targets at this establishment? Examples of production targets are: production, quality, efficiency, waste, on-time delivery. INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1) 45 315 -9 Don't know -8 Refused 1 Main focus was on short-term (less than one year) production targets 2 Main focus was on long-term (more than one year) production targets 3 Combination of short term and long term production targets 4 No production targets Sysmiss Achievement of production targets over last fiscal yr Achievement of production targets over last fiscal yr Achievement of production targets over last fiscal yr Achievement of production targets over last fiscal yr Achievement of production targets over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], how easy or difficult was it for this establishment to achieve its production targets? INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1) 44 316 -9 Don't know -8 Refused 1 Possible to achieve without much effort 2 Possible to achieve with some effort 3 Possible to achieve with normal amount of effort 4 Possible to achieve with more than normal effort 5 Only possible to achieve with extraordinary effort Sysmiss Awareness of production targets over last fiscal yr Awareness of production targets over last fiscal yr Awareness of production targets over last fiscal yr Awareness of production targets over last fiscal yr Awareness of production targets over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], who was aware of the production targets at this establishment? INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1) 44 316 -9 Don't know -8 Refused 1 Only senior managers 2 Most managers and some production workers 3 Most managers and most production workers 4 All managers and most production workers Sysmiss Basis for managers' performance bonuses over last fiscal yr Basis for managers' performance bonuses over last fiscal yr Basis for managers' performance bonuses over last fiscal yr Basis for managers' performance bonuses over last fiscal yr Basis for managers' performance bonuses over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], what were managers' performance bonuses usually based on? INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1) 45 315 -9 Don't know -8 Refused -7 DOES NOT APPLY 1 Their own performance as measured by production targets 2 Their team or shift performance as measured by production targets 3 Their establishment's performance as measured by production targets 4 Their company's performance as measured by production targets 5 No performance bonuses Sysmiss Primary way of promoting non-managers over last fiscal yr Primary way of promoting non-managers over last fiscal yr Primary way of promoting non-managers over last fiscal yr Primary way of promoting non-managers over last fiscal yr Primary way of promoting non-managers over last fiscal yr SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], what was the primary way non-managers were promoted at this establishment? INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1) 45 315 -9 Don't know -8 Refused -7 DOES NOT APPLY (NO PROMOTIONS OF NON-MANAGERS IN THE LAST COMPLETE FISCAL YEAR) 1 Promotions were based solely on performance and ability 2 Promotions were based partly on performance and ability_ and partly on other factors (for example_ tenure or family conn 3 Promotions were based mainly on factors other than performance and ability (for example_ tenure or family connections) 4 Non-managers are normally not promoted Sysmiss Reassignment/dismissal of under-performing non-manager over last fiscal Reassignment/dismissal of under-performing non-manager over last fiscal Reassignment/dismissal of under-performing non-manager over last fiscal Reassignment/dismissal of under-performing non-manager over last fiscal Reassignment/dismissal of under-performing non-manager over last fiscal SHOW CARD Over the last complete fiscal year [insert last complete fiscal year], when was an under-performing non-manager reassigned or dismissed? INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1) 45 315 -9 Don't know -8 Refused -7 DOES NOT APPLY (NO UNDER-PERFORMING NON-MANAGERS IN THE LAST COMPLETE FISCAL YEAR) 1 Within 6 months of identifying non-manager under-performance 2 After 6 months of identifying non-manager under-performance 3 Rarely or never Sysmiss ECAr15. Reassignment/dismissal of under-performing non-manager over last fiscal yr Time innovation module ends: Day Time innovation module ends: Day Time innovation module ends: Day Time innovation module ends: Day Time innovation module ends: Day 213 147 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Sysmiss Time innovation module ends: Month Time innovation module ends: Month Time innovation module ends: Month Time innovation module ends: Month Time innovation module ends: Month 213 147 -8 Refused 1 2 3 4 5 6 7 8 Sysmiss Time innovation module ends: Year Time innovation module ends: Year Time innovation module ends: Year Time innovation module ends: Year Time innovation module ends: Year 213 147 -9 Don't know -8 Refusal -7 Does not apply 2013 Sysmiss Time innovation module ends: Minutes Time innovation module ends: Minutes Time innovation module ends: Minutes Time innovation module ends: Minutes Time innovation module ends: Minutes 213 147 -8 Refused 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 33 34 35 36 37 38 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Sysmiss Innovation module respondent same as main questionnaire respondent? Innovation module respondent same as main questionnaire respondent? Innovation module respondent same as main questionnaire respondent? Innovation module respondent same as main questionnaire respondent? Innovation module respondent same as main questionnaire respondent? 213 147 -8 Refused 1 Yes 2 No Sysmiss Innovation module respondent's yrs with the firm Innovation module respondent's yrs with the firm Innovation module respondent's yrs with the firm Innovation module respondent's yrs with the firm Innovation module respondent's yrs with the firm 1 359 -8 Refused 8 Sysmiss Innovation module respondent's yrs in the position Innovation module respondent's yrs in the position Innovation module respondent's yrs in the position Innovation module respondent's yrs in the position Innovation module respondent's yrs in the position 1 359 -8 Refused 5 Sysmiss Innovation module respondent's gender Innovation module respondent's gender Innovation module respondent's gender Innovation module respondent's gender Innovation module respondent's gender 1 359 -8 Refused 1 Male 2 Female Sysmiss QNRNO. QUESTIONNAIRE NUMBER QNRNO. QUESTIONNAIRE NUMBER QNRNO. QUESTIONNAIRE NUMBER QNRNO. QUESTIONNAIRE NUMBER QNRNO. QUESTIONNAIRE NUMBER 360 6024718 20790202 -9 Don't know -8 Refusal -7 Does not apply 2008/9 panel code 2008/9 panel code 2008/9 panel code 2008/9 panel code 2008/9 panel code 120 240 2 385 -9 Don't know -8 Refusal -7 Does not apply 2008/9 q're number 2008/9 q're number 2008/9 q're number 2008/9 q're number 2008/9 q're number 120 240 2019 51346 -9 Don't know -8 Refusal -7 Does not apply Sampling panel information from final progress report Sampling panel information from final progress report Sampling panel information from final progress report Sampling panel information from final progress report Sampling panel information from final progress report 360 -9 Don't know -8 Refusal -7 Does not apply 1 Weight according to strict eligibility Weight according to strict eligibility Weight according to strict eligibility Weight according to strict eligibility Weight according to strict eligibility 360 -9 Don't know -8 Refusal -7 Does not apply 1 1.18055729190015 1.19031149957243 1.2349758016155 1.30603591718465 1.41844845066153 1.42911795558214 1.51498464163485 1.54327807297268 1.55945351313123 1.70624983515584 1.72615031497764 1.83114881916043 1.84462076859398 1.9552025774795 2.17494298232861 2.35950372616168 2.40926806803982 2.46859044093788 2.95650462294204 3.28344715713137 3.71551216658379 3.74969593032448 3.98343479282751 4.49262469790045 5.90468187942652 6.38619451342744 6.46650276479824 6.81604345478734 7.19937875282248 7.5752814554248 10.3105622525961 14.6481529608937 15.7462087992476 19.9008075383212 22.3306323757927 23.8420776657428 25.7292370769036 32.5048588166746 35.4883012194532 37.7538969810416 38.3207088743507 39.20023137737 49.1458634943275 50.2097686525229 53.7228048997409 54.4303327645934 80.0882190954515 93.43118078725 98.0765117220398 103.424973385759 134.953320036283 Weight according to median eligibility Weight according to median eligibility Weight according to median eligibility Weight according to median eligibility Weight according to median eligibility 360 -9 Don't know -8 Refusal -7 Does not apply 1 1.06265060243075 1.13902070461446 1.21324260516578 1.25312571041362 1.32433944780291 1.4689193654101 1.60954255725444 1.61582085736718 1.62240074497686 1.66946023920236 2.10106736871274 2.13031370770316 2.14955353875996 2.25207194611041 2.29141601459147 2.32265060245579 2.33174493644828 2.45066163367356 2.45848270658641 2.51072686979301 2.64249846828911 2.83807025861873 3.44960556254664 3.53271324120518 3.93181929009044 3.97706487462207 3.98919712588429 4.37547279534429 4.42101598904701 6.65441829368288 7.1921821835592 7.74186266979497 8.36536349284344 8.39251525180922 10.4648132427572 12.4027757445417 12.5034930762674 12.6022834871982 14.4029589515309 14.8829617869597 22.4173343854797 25.4668926115547 31.30173485815 35.7083431593682 36.1808430984341 48.8569963893024 51.610353460657 57.5698043321855 60.7702015827125 65.7499016481652 72.0435734294888 74.3486427858545 80.8826186440364 85.4451583979398 88.3747153866621 93.0038324833156 153.278633085918 183.633728700607 203.824084908155 215.912980552481 228.062198487636 Weight according to weak eligibility Weight according to weak eligibility Weight according to weak eligibility Weight according to weak eligibility Weight according to weak eligibility 360 -9 Don't know -8 Refusal -7 Does not apply 1 1.11683548108031 1.2424580132312 1.2567025499771 1.27579683369205 1.38426709479782 1.55663100220258 1.603793800375 1.6306773683669 1.73594094861063 1.74220070562877 2.18546910145079 2.26417948288235 2.26857207094438 2.29635500892481 2.35537288297078 2.40459968437176 2.45498479572554 2.53283194924158 2.62444523470255 2.66069629316191 2.77036715282754 3.0551976806836 3.3404943566351 3.88446643217112 4.09546676541021 4.17417747376782 4.31011006347728 4.45407502555496 4.69627658291626 6.58164711015314 7.22349367648997 8.50532557806757 8.73130717853549 8.92505051956936 11.2060011990863 12.9493948016182 13.4695177997552 14.8546626896947 15.1973651022353 15.9831079158462 22.6502028200904 25.9735258700334 30.9631216609689 35.3537514652768 37.0494938741728 53.7682894747047 53.8794413056021 57.1241708848753 68.9486852829427 72.8750208974184 73.0183805845876 75.0668895214222 82.7299644510893 96.9688035667472 99.6495193023625 103.305718652174 155.697774214341 209.127892534962 210.914906203061 226.783180348527 228.841393096356 group(a2 a4anew a6a) group(a2 a4anew a6a) group(a2 a4anew a6a) group(a2 a4anew a6a) group(a2 a4anew a6a) 360 1 45 ECAq5. How was the firm established? ECAq5. How was the firm established? ECAq5. How was the firm established? ECAq5. How was the firm established? ECAq5. How was the firm established? SHOW CARD How was this firm established? 360 -8 Refused 1 Privatization of a state-owned firm 2 Originally private_ from time of start up 3 Private subsidiary of a formerly state-owned firm 4 Joint venture with foreign partner(s) 5 State-owned firm 6 Other_ SPONTANEOUS - please specify d2x. Total annual sales last fiscal yr (string) d2x. Total annual sales last fiscal yr (string) d2x. Total annual sales last fiscal yr (string) d2x. Total annual sales last fiscal yr (string) d2x. Total annual sales last fiscal yr (string) In fiscal year [insert last complete fiscal year], what were this establishment's total annual sales for all products and services? PLEASE ALSO WRITE OUT THE NUMBER (I.E. 50,000 AS FIFTY THOUSAND) 360 -8 -9 Billion nine hundred and sixteen million dinars Circa seventy-six million dinars Eight billion and nine hundred million Eight hundred and eighty million dinars Eight hundred and fifty million dinars Eight hundred and ninety-two million dinars Eight hundred and thirteen million nine hundred and forty-three thousand dinars Eight hundred and thirty-eight million dinars Eight hundred sixty-eight million eight hundred and three thousand dinars Eight million five hundred and sixty five thousand dinars Eight million three hundred and seven thousand one hundred and eleven dinars Eighteen million Eighteen million dinars Eighteen million one hundred and sixty thousand dinars Eighty million dinars Eighty million five hundred thousand dinars Eighty-five million five hundred and thirty-three thousand dinars Eighty-five million seven hundred and ninety thousand dinars Eighty-four million two hundred and sixty-two thousand dinars Eighty-nine million two hundred and fifty-four thousand dinars Eighty-seven million dinars Eighty-seven million three hundred and thirty-four thousand dinars Eighty-six million eight hundred and thirty seven thousand dinars Eighty-three million dinars Eighty-three million five hundred and six thousand dinars Eighty-three thousand four hundred and eighty-eight dinars Eleven million dinars Eleven million five hundred and thirty-six thousand five hundred and twenty-eight dinars Eleven million three hundred thousand dinars Fifteen million dinars Fifty eight million three hundred and eighty-three thousand dinars Fifty million dinars Fifty seven million dinars Fifty-eight million four hundred and eighty-nine thousand dinars Fifty-five million dinars Fifty-four million dinars Fifty-four million five hundred thousand dinars Fifty-nine million Fifty-nine million eight hundred and eighty thousand dinars Fifty-seven million Fifty-six million dinars Fifty-six million eight hundred and ninety thousand dinars Fifty-three billion two hundred fifty three million four hundred and seventy-seven thousand dinars Fifty-three million Fifty-two million dinars Five hundred and fifty million dinars Five hundred and four million dinars Five hundred ninety-six million eight hundred and thirteen thousand dinars Five hundred ninety-six million six hundred and fifty-eight thousand Five hundred six million five hundred thousand dinars Five million dinars Five million two hundred and ninety-three thousand dinars Forty million and five hundred thousand dinars Forty million dinars Forty million six thousand dinars Forty six million dinars Forty-eight million dinars Forty-eight million eight hundred thousand dinars Forty-eight million nine hundred and eighteen thousand dinars Forty-eight million one hundred thousand dinars Forty-five million dinars Forty-four million dinars Forty-one million five hundred forty thousand dinars Forty-seven million two hundred and fifty thousand Forty-three million dinars Forty-two million dinars Four and a half billion dinars Four hundred and fifty million dinars Four hundred and forty-seven million dinars Four hundred and nine million two hundred and seventy-six thousand eight hundred and forty-five dinars Four hundred and seventy million dinars Four hundred and sixteen million dinars Four hundred forty-eight million two hundred and two thousand dinars Four hundred million dinars Four hundred ninety million dinars Four hundred ninety-one million dinars Four hundred twenty-five million dinars Four hundred twenty-one million rsd Four million dinars Four million five hundred and thirty-four thousand Four million seven hundred thousand Fourteen million dinars Fourteen million eight hundred thousand dinars Fourteen million three hundred and five thousand dinars Nine hundred million Nine million dinars Nineteen million dinars Nineteen million one hundred and six thousand dinars Nineteen million two hundred and sixty thousand dinars Ninety million dinars Ninety-five million one hundred and sixty-six thousand dinars Ninety-five million two hundred and sixty thousand Ninety-one million dinars One billion One billion and nine hundred million One billion dinars One billion eight hundred forty-eight million one hundred and eight thousand dinars One billion five hundred ninety six million three hundred and ten thousand dinars One billion forty eight million dinars One billion nine hundred and forty-two million four hundred and fourteen thousand dinars One billion nine hundred and thirty-three million dinars One billion one hundred seventeen million seven hundred and ninety three thousand dinars One billion seven hundred and ninety-one million six hundred fifty thousand dinars One billion six hundred and thirty-nine million four hundred eighty thousand one hundred and fifty-three dinars One billion three hundred eighty-four million five hundred and twenty-three thousand dinars One billion three hundred seventeen million dinars One billion two hundred and thirty-five million six hundred forty-seven thousand dinars One billion two hundred million dinars One hundred and eighteen million dinars One hundred and eighty million dinars One hundred and fifty million One hundred and fifty million dinars One hundred and fifty-eight million six hundred and fifty-six thousand dinars One hundred and five million eight hundred and eighty-five thousand dinars One hundred and forty million dinars One hundred and nineteen million dinars One hundred and ninety-three million two hundred thousand dinars One hundred and seven million dinars One hundred and seventy-two million four hundred and fifty thousand dinars One hundred and sixty million dinars One hundred and ten million dinars One hundred and thirteen million dinars One hundred and thirty million dinars One hundred and three million four hundred and seventy-two thousand dinars One hundred and twelve million dinars One hundred and twenty million dinars One hundred and twenty-five million dinars One hundred and twenty-four million dinars One hundred and two million dinars One hundred fifty million dinars One hundred fifty-one million eight hundred sixty thousand one hundred and eighty five One hundred forty five million dinars One hundred million dinars One hundred seventy seven million five hundred and fourteen thousand dinars One hundred six million one hundred and eighty-eight thousand dinars One hundred sixty million One hundred sixty-four million four hundred and seventy-two thousand One hundred sixty-four million seven hundred and ninety-six thousand One hundred twenty million and two hundred thousand dinars One hundred twenty-one million seven hundred and seventy-one thousand dinars One million One million seven hundred thousand dinars Seven billion dinars Seven hundred and fifty million dinars Seven hundred and ten million dinars Seven hundred fifty million dinars Seven hundred million Seven million dinars Seven million five hundred thousand dinars Seventeen million Seventeen million dinars Seventeen million eight hundred twenty thousand Seventeen million nine hundred and twenty thousand dinars Seventeen million one hundred and forty thousand dinars Seventy billion dinars Seventy million dinars Seventy million four hundred thousand dinars Seventy-eight million dinars Seventy-four million dinars Seventy-four million nine hundred and thirty-eight thousand dinars Seventy-seven million nine hundred and thirty-five thousand dinars Seventy-two million seven hundred and forty thousand dinars Six and a half million dinars Six hundred and fifty million dinars Six hundred and fifty-four million one hundred and eighty-seven thousand dinars Six hundred fifty million dinars Six million and one hundred thousand dinars Six million dinars Six million eight hundred and fifty-three thousand dinars Six million five hundred thousand dinars Sixteen and a half million dinars Sixty million Sixty million two hundred thousand dinars Sixty-eight million two hundred and sixty-eight thousand dinars Sixty-five million dinars Sixty-four million dinars Sixty-one million seven hundred thousand dinars Sixty-three million dinars Sixty-two million dinars Ten million dinars Ten million eight hundred and forty-six thousand Thirteen billion dinars Thirty million Thirty million dinars Thirty one million four hundred and thirty-two thousand dinars Thirty-eight million dinars Thirty-eight million four hundred thousand Thirty-five million dinars Thirty-nine million dinars Thirty-nine million seven hundred and eighty-six thousand dinars Thirty-one million eight hundred and twenty-seven thousand dinars Thirty-one million five hundred and thirty-four thousand dinars Thirty-seven million dinars Thirty-six million dinars Thirty-two million eight hundred and eighty-nine thousand dinars Three billion seven hundred nineteen million five hundred thousand dinars Three hundred and sixty million dinars Three hundred and eighty-nine million four hundred and ten thousand nine hundred and four dinars Three hundred and fifty million dinars Three hundred and fifty-eight million dinars Three hundred and forty-six million dinars Three hundred and seventy-one million Three hundred and sixty million dinars Three hundred and thirty-four million one hundred and nineteen thousand dinars Three hundred eighteen million three hundred thousand dinars Three hundred million dinars Three hundred sixty million Three hundred two million five hundred and sixteen thousand Twelve million eight hundred and two thousand dinars Twenty -three million two hundred and sixty thousand dinars Twenty billion seven hundred million dinars Twenty million dinars Twenty million seven hundred eighty-nine thousand dinars Twenty-five billion dinars Twenty-five million Twenty-five million dinars Twenty-five million four hundred and forty-six thousand dinars Twenty-four million dinars Twenty-four million four hundred and seventy-two Twenty-four million seven seven hundred and ninety-four thousand dinars Twenty-four million two hundred ninety seven thousand four hundred and ninety-five dinars Twenty-nine million dinars Twenty-one billion three hundred and forty-nine million two hundred and twenty-four thousand dinars Twenty-one million dinars Twenty-seven million and five hundred Twenty-six million dinars Twenty-three million dinars Twenty-two million dinars Two and a half million dinars Two billion dinars Two billion nine hundred million dinars Two billion two hundred million dinars Two hundred and eighty-five million dinars Two hundred and fifty million thirty-five thousand dinars Two hundred and fifty-five million seven hundred and eighty-eight thousand dinars Two hundred and forty million dinars Two hundred and ten million dinars Two hundred and thirty million dinars Two hundred and thirty nine million dinars Two hundred and thirty-nine million three hundred and fifty-eight thousand dinars Two hundred and twenty million dinars Two hundred and twenty-two million dinars Two hundred eighty nine million six hundred and fifty thousand dinars Two hundred fifty-four million forty thousand dinars Two hundred fifty-six million three hundred and forty-six thousand Two hundred million dinars Two hundred seventy-seven million and seven hundred thousand dinars Two hundred six million three hundred fifty-six thousand dinars Two hundred sixty-two million eight hundred and three thousand dinars Two hundred twenty-four million seven hundred fifty-one thousand three hundred and thirty dinars Two million dinars Two million five hundred and six thousand dinars Two million five hundred thousand dinars a15h. Time face-to-face main interview ends: Hour a15h. Time face-to-face main interview ends: Hour a15h. Time face-to-face main interview ends: Hour a15h. Time face-to-face main interview ends: Hour a15h. Time face-to-face main interview ends: Hour Time face-to-face interview ends 360 -8 Refused 8 9 10 11 12 13 14 15 16 17 18 19 20 a14ih. Time innovation module starts: Hour a14ih. Time innovation module starts: Hour a14ih. Time innovation module starts: Hour a14ih. Time innovation module starts: Hour a14ih. Time innovation module starts: Hour 213 147 -8 Refused 8 9 10 11 12 13 14 15 16 17 18 19 20 Sysmiss ECAo8x. Most important new/significantly improved method of supplying products/s ECAo8x. Most important new/significantly improved method of supplying products/s ECAo8x. Most important new/significantly improved method of supplying products/s ECAo8x. Most important new/significantly improved method of supplying products/s ECAo8x. Most important new/significantly improved method of supplying products/s Please give a short description of this establishment's most important new or significantly improved production or delivery method. INTERVIEWER: The most important production or delivery method innovation is the production or delivery method innovation that had the largest impact on the operations of the establishment. 83 -7 Automatisation of processes that used to be performed manually Change of the way project documentation is written and implementation of scrum development system Changed delivery, we used to deliver everything by mail, and now we have employees who deliver goods to our buyers (on the territory of novi sad and places in the 30km diameter) Client servicing, technical support Complete production organisation is changed Computerized method of processing reinforcement Courier service to client's address Developed is inventory bookkeeping facilitated by computers, shops are networked. Elongated tubes for milk analysis Home delivery and service of building, all in one Improved logistics for working with suppliers through service monitoring, we assessed the suppliers Increased vehicle fleet Internet sales Introduced distributor Introduced is central warehouse with high shelves and it's wms, it's software support for this warehouse. the bakery is adapted to haccap. Introduced is production of cakes for restaurants. introduced is larger number of reception sites. Introduction of automation of production processes and investing in new machines Introduction of machine computer management Introduction of new machines with cnc technology Keeping up with new technologies in the field and their application Machine processing of products Machines that pack automatically Method of galvanizing metal parts and chains aided by galvanizing line with reels Monitoring activities of retail outlets Monitoring the process of production and monitoring critical process points of hccp system Napkin converting machine and packing machine New and modern equipment that speeds production up New machinery for processing joinery, with increased possibility of making shapes, and quality of final processing is premium New method of storing goods, all goods that come from abroad are stored. storing goods for third parties New product lines, private labels, expanding retail outlets New production equipment, single machine New software in the process of product tracking during transport New technology for final services New tools, software and some raw materials Obtaining cmc machines speeded up and improved production quality On-line purchase for natural persons and legal entities Online client access Only the recipe adapted to concrete and adding other additives Opened service for complete reparation of tractors Opening of new production of pellet for heating Optometry as primary health care Possibility of online sale and home delivery Production methods have stayed the same, and as for product delivery, introduced is fast delivery, but errors happen so we had to bear the costs in some period, and in the score when signing a contract that potential cost is paid by the final b Production of elevators without machine room Production of toilet paper, machine that rolls it, another one cuts it, packaging is done by hand, not completely automated Provided are automatic lines in the production process. Purchase and processing of fruit for export Purchased is new cnc machine for processing granite and marble Software Software is upgraded, each glass gets its barcode and can be tracked all the way, from entering to sale. we know when glass was sold, whether it's in stock and where it is located. Streamlined mechanism for purification of wheat Structured cabling Supply chain, internal logistics, storing regimes Thermic wood processing Transportation of goods in one day, so buyers get products on the same day they order them, if we have them in stock Upgraded and speeded up production process Upgraded is manufacturing technology, products are made out of one piece. each product is unique. Upgrading our logistics and vehicle fleet Using new metal cutting equipment, using plasma in metal industry We bought a new delivery vehicle that upgraded transportation to buyers We have introduced direct delivery with our trucks to our clients abroad We have speeded up the process of supply management We have started distributing goods to our buyers across serbia, we organize the transportation. we used to deliver goods only to places 30km away, and now we do it across the country ECAo8x. Most important new/significantly improved method of supplying products/services a15ih. Time innovation module ends: Hour a15ih. Time innovation module ends: Hour a15ih. Time innovation module ends: Hour a15ih. Time innovation module ends: Hour a15ih. Time innovation module ends: Hour 213 147 -8 Refused 8 9 10 11 12 13 14 15 16 17 18 19 20 Sysmiss