Citations

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Journal Article
Puspandari, Diah A, and Febtiana T Pika. "Disparities Among Different Type of Health Insurance Schemes and Uninsured in Indonesia: Challenges to Equity and Access to Health Care." (2013) Social Science ResearchNetwork.
Thesis or Dissertation
Mwihoti, Caroline Wanjiru. "Factors influencing patients’ satisfaction with HIV/AIDS care at Mbagathi District Hospital’s Comprehensive Care Centre-Kenya." Master of Science in Public Health, Jomo Kenyatta University of Agriculture and Technology, 2015.
Journal Article
Rao, Krishna Dipanker, David H Peters, and Karen Bandeen-Roche. "Towards patient-centered health services in India—a scale to measure patient perceptions of quality." International Journal for Quality in Health Care 18, no. 6 (2006): 414.
Journal Article
Peltzer, Karl. "Patient experiences and health system responsiveness in South Africa." BMC health services research 9, no. 1 (2009).
Journal Article
Franklin, Robert R, Doudou Sarr, Momar Gueye, Omar Sylla, and René Collignon. "Cultural Response to Mental Illness in Senegal: Reflections through Patient Companions—Part I. Methods and Descriptive Data." Social Science & Medicine 42, no. 3 (1996): 325-338.
Journal Article
Ismail, Mohideen Bawa Mohamed, and Thirunavukkarasu Velnampy. "Determinants of Patient Satisfaction (PS) in Public Health Service Organizations (PHSO) in Eastern Province of Sri Lanka." The USV Annals of Economics and Public Administration 13, no. 2 (18) (2013): 135-145.
Thesis or Dissertation
Bromander, Madeleine, and Rebecka Petersson. "Registered nurses´ experiences of educating newly delivered mothers in breastfeeding in Yogyakarta, Indonesia." Bachelor level, 2015.
Journal Article
Boonstra, E, M Lindbaek, E Ngome, K Tshukudu, and P Fugelli. "Labelling and patient knowledge of dispensed drugs as quality indicators in primary care in Botswana." Quality and Safety in Health Care 12, no. 3 (2003): 168-175.
Thesis or Dissertation
Chawurura, Trymore. "Effects of late “visits” re-booking practice at Mpilo and Parirenyatwa hospitals Opportunistic Infections clinics for the HIV/AIDS \& TB Programme in the Ministry of Health and Child Care." Master of Arts in Development Studies, Midlands State University, Gweru, Zimbabwe, 2015.
Journal Article
Makwakwa, Lumbani, Mei-ling Sheu, Chen-Yuan Chiang, Shoei-Loong Lin, and Peter W Chang. "Patient and heath system delays in the diagnosis and treatment of new and retreatment pulmonary tuberculosis cases in Malawi." (2014) BMC infectious diseases.
Journal Article
Imani, Peace, Brian Jakech, Ibrahim Kirunda, Martin K Mbonye, Sarah Naikoba, and Marcia R Weaver. "Effect of integrated infectious disease training and on-site support on the management of childhood illnesses in Uganda: a cluster randomized trial." BMC pediatrics 15, no. 1 (2015): 103.
Journal Article
Armstrong, Susan J, Laetitia C Rispel, and Loveday Penn-Kekana. "The activities of hospital nursing unit managers and quality of patient care in South African hospitals: a paradox?." (2015) Global health action.
Journal Article
Iliyasu, Z, IS Abubakar, S Abubakar, UM Lawan, and AU Gajida. "Patients' satisfaction with services obtained from Aminu Kano Teaching Hospital, Kano, Northern Nigeria." Nigerian journal of clinical practice 13, no. 4 (2010): 371-378.
Journal Article
Enato, Ehijie FO, and Ifeanyi E Chima. "Evaluation of drug utilization patterns and patient care practices." West African Journal of Pharmacy 22, no. 1 (2011): 36-41.
Journal Article
Noël Paraïso, Moussiliou, Victoire Agueh, Charles Sossa Jerome, Colette Azandjeme, Kokou Pascal Agbehonou, Virginie Mongbo Ade, and Michel Makoutode. "Assessment of the Performance of Out-patient Acute Malnutrition Management in Children under 5 Years in the Northern Benin Setting." International Journal of TROPICAL DISEASE & Health 19, no. 4 (2016): 1-11.
Journal Article
Baidoo, Isaac K, Abeku A Asare-Kumi, Ezekiel NN Nortey, and Epaphras Baffoe Kodom. "Profiling Patients Healthcare Quality Perceptions: A Baseline Study of the University of Ghana Hospital." (2016) Health Science Journal.
Journal Article
Rannan-Eliya, Ravindra P, Nilmini Wijemanne, Isuru K Liyanage, Janaki Jayanthan, Shanti Dalpatadu, Sarasi Amarasinghe, and Chamara Anuranga. "The quality of outpatient primary care in public and private sectors in Sri Lanka—how well do patient perceptions match reality and what are the implications?." Health Policy and Planning 30, no. suppl\_1 (2014): i59-i74.
Journal Article
Korir, G. K, J. S Wambani , and B. O Ochieng. "Optimisation of Patient Protection and Image Quality in Diagnostic Radiology." East African Medical Journal 87, no. 3 (2010): 127-133.
Journal Article
Landry, Evelyn, Celia Pett, Renee Fiorentino, Joseph Ruminjo, and Cristina Mattison. "Assessing the Quality of Record Keeping for Cesarean Deliveries: Results from a Multicenter Retrospective Record Review in Five Low-Income Countries." BMC Pregnancy and Childbirth 14, no. 139 (2014).
Journal Article
Hoffman, M, I Mofolo, C Salima, I Hoffman, S Zadrozny, F Martinson, and C Van Der Horst. "Utilization of family members to provide hospital care in Malawi: the role of hospital guardians." Malawi Medical Journal 24, no. 4 (2013): 74-78.
Journal Article
Mulenga, Chanda, David Mwakazanga, Kim Vereecken, Shepherd Khondowe, Nathan Kapata, Isdore C Shamputa, Herman Meulemans, and Leen Rigouts. "Management of pulmonary tuberculosis patients in an urban setting in Zambia: a patient's perspective." (2010) BMC public health.
Journal Article
Bakan, Ismail, Tuba Buyukbese, and Burcu Ersahan. "The impact of total quality service (TQS) on healthcare and patient satisfaction: An empirical study of Turkish private and public hospitals." The International journal of health planning and management 29, no. 3 (2014): 292-315.
Journal Article
Sur, Haydar, Osman Hayran, Celal Yildirim, and Gonca Mumcu. "Patient satisfaction in dental outpatient clinics in Turkey." Croatian medical journal 45, no. 5 (2004): 651-654.
Journal Article
Periyanayagam, Usha, Brad Dreifuss, Heather Hammerstedt, Stacey Chamberlain, Sara Nelson, Kamugisha J Bosco, Koshaba Pellone, and Mark Bisanzo. "Acute Care Needs in a Rural Sub-Saharan African Emergency Centre: A Retrospective Analysis." African Journal of Emergency Medicine 2, no. 4 (2012): 151-158.
Journal Article
Dansereau, Emily, Felix Masiye, Emmanuela Gakidou, Samuel H Masters, Roy Burstein, and Santosh Kumar. "Patient satisfaction and perceived quality of care: evidence from a cross-sectional national exit survey of HIV and non-HIV service users in Zambia." BMJ Open 5, no. 12 (2015).
Journal Article
Monroe-Wise, Aliza, Elizabeth Reisner, Kenneth Sherr, David Ojakaa, Lilian Mbau, Paul Kisia, Samuel Muhula, and Carey Farquhar. "Using lean manufacturing principles to evaluate wait times for HIV-positive patients in an urban clinic in Kenya." (2017) International Journal of STD & AIDS.
Journal Article
Roberts, J. J, D. Sealy, Hopp H Marshak, L. Manda-Taylor, P. Gleason, and R. Mataya. "The patient-provider relationship and antenatal care uptake at two referral hospitals in Malawi: A qualitative study." Malawi Medical Journal 27, no. 4 (2015): 145-150.
Journal Article
Moyo, Kundai, Carol Porter, Ben Chilima, Reuben Mwenda, Mark Kabue, Lutho Zungu, and Abdoulaye Sarr. "Use of laboratory test results in patient management by clinicians in Malawi." African Journal of Laboratory Medicine 4, no. 1 (2015): 1-8.
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