This study examines the quality of the paratransit service and its operations in Aba,
Abia State, Nigeria, with a view to identifying its challenges and contributions to
informal transport and equitable service distribution to the residents of Aba. Structured
questionnaires and past literature were used as sources of data. The primary data included
road networks, number of trips per day by operators, operating speed, and purpose of
travel, passengers’ security, tricycle speed, and waiting time. The study was conducted
by using two questionnaires: one for the operators and the other for tricycle users. The
total number of completed questionnaires for the survey was 100 for operators and 229
for users. The sampling technique used was random sampling from several zones of the
study area. Data were analysed using percentage and Chi-square statistical techniques
for testing the hypotheses with the Minitab 11.0 version package. The study found that
92% of operators reported a high level of road network deterioration, and 61% reported
making 9–12 trips per day. The hypothesis test was used to study people’s feelings
about the attributes of the service provided for paratransit users, such as affordability,
regularity, comfort and safety. It was found that there is no significant difference at the
5% level between the various categories of these respondents.