This rapid appraisal was commissioned by the Alliance for Children’s Entitlement to Social
Security, to inform evidence-based recommendations to the Department of Home Affairs (DHA)
for improved access for children and caregivers to enabling documents.
The DHA has recently embarked on a high level Turnaround Strategy, to transform the
department into a modern, efficient, cost-effective service organisation responsive to the needs of
all clients. This exciting initiative presents a unique opportunity for radical systems reform. It is
hoped that this research will contribute to the vision and design of the ‘new’ Home Affairs.