| Value | Category | Cases | |
|---|---|---|---|
| -9 | Missing Data | 0 |
0%
|
| 1 | Location - close to where I live | 0 |
0%
|
| 2 | Location - close to where I work | 0 |
0%
|
| 3 | Convenient operating hours | 5 |
1.3%
|
| 4 | Least amount of queueing | 9 |
2.3%
|
| 5 | Their requirements in terms of documents that I need to provide | 1 |
0.3%
|
| 6 | Low minimum balance amount/book amount | 7 |
1.8%
|
| 7 | Lowest bank charges or service fees | 30 |
7.8%
|
| 8 | Highest interest on savings | 24 |
6.3%
|
| 9 | Lowest interest on loans | 25 |
6.5%
|
| 10 | Whether they offer the products/services that I need | 8 |
2.1%
|
| 11 | Quick access to a loan | 32 |
8.4%
|
| 12 | Easy access to money | 66 |
17.2%
|
| 13 | Attitude of staff | 36 |
9.4%
|
| 14 | Good service | 103 |
26.9%
|
| 15 | Image of the institution | 31 |
8.1%
|
| 16 | Other | 6 |
1.6%
|
| Sysmiss | 3617 |