| Value | Category | Cases | |
|---|---|---|---|
| -9 | Missing Data | 13 |
0.3%
|
| 1 | Location - close to where I live | 1449 |
36.2%
|
| 2 | Location - close to where I work | 48 |
1.2%
|
| 3 | Convenient operating hours | 37 |
0.9%
|
| 4 | Least amount of queueing | 32 |
0.8%
|
| 5 | Their requirements in terms of documents that I need to provide | 55 |
1.4%
|
| 6 | Low minimum balance amount/book amount | 238 |
6%
|
| 7 | Lowest bank charges or service fees | 133 |
3.3%
|
| 8 | Highest interest on savings | 312 |
7.8%
|
| 9 | Lowest interest on loans | 36 |
0.9%
|
| 10 | Whether they offer the products/services that I need | 48 |
1.2%
|
| 11 | Quick access to a loan | 70 |
1.8%
|
| 12 | Easy access to money | 319 |
8%
|
| 13 | Attitude of staff | 39 |
1%
|
| 14 | Good service | 411 |
10.3%
|
| 15 | Image of the institution | 55 |
1.4%
|
| 16 | Other | 705 |
17.6%
|