Value | Category | Cases | |
---|---|---|---|
-9 | Missing Data | 13 |
0.3%
|
1 | Location - close to where I live | 1449 |
36.2%
|
2 | Location - close to where I work | 48 |
1.2%
|
3 | Convenient operating hours | 37 |
0.9%
|
4 | Least amount of queueing | 32 |
0.8%
|
5 | Their requirements in terms of documents that I need to provide | 55 |
1.4%
|
6 | Low minimum balance amount/book amount | 238 |
6%
|
7 | Lowest bank charges or service fees | 133 |
3.3%
|
8 | Highest interest on savings | 312 |
7.8%
|
9 | Lowest interest on loans | 36 |
0.9%
|
10 | Whether they offer the products/services that I need | 48 |
1.2%
|
11 | Quick access to a loan | 70 |
1.8%
|
12 | Easy access to money | 319 |
8%
|
13 | Attitude of staff | 39 |
1%
|
14 | Good service | 411 |
10.3%
|
15 | Image of the institution | 55 |
1.4%
|
16 | Other | 705 |
17.6%
|