World Bank Country Survey 2013

The Questionnaire consists of 8 Sections:

A. General Issues Facing Lebanon:
Respondents were asked to indicate whether Lebanon is headed in the right direction, what they thought were the top three development priorities in Lebanon, which areas would contribute most to reducing poverty and generating economic growth, and what best illustrates how "shared prosperity" would be achieved in Lebanon.

B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in Lebanon, Bank staff preparedness to help Lebanon solve its development challenges, their agreement with various statements regarding the Bank's work, and the extent to which the Bank is an effective development partner. Respondents were asked to indicate the Bank's greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in Lebanon, with which stakeholder groups the Bank should collaborate more, in which sectoral areas the Bank should focus most resources, to what extent the Bank should seek to influence the global development agenda, and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve development results, the extent to which the Bank meets Lebanon's needs for knowledge services and financial instruments, the extent Lebanon received value for money from the Bank's fee-based products/services, and the Bank's level of effectiveness across thirty three development areas, such as public sector governance/reform, social protection, job creation/employment, anti-corruption, and transport.

D. The World Bank's Knowledge:
Respondents were asked to indicate how frequently they consult Bank knowledge work and activities, the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality.

E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Lebanon's institutional capacity, and providing effective implementation support.

F. The Future Role of the World Bank in Lebanon:
Respondents were asked to rate how significant a role the Bank should play in Lebanon in the near future and to indicate what the Bank should do to make itself of greater value.

G. Communication and Information Sharing:
Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank's websites. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank, that the Bank's websites are easy to navigate and useful, and that the Bank is responsive to information requests. Respondents were also asked to indicate whether they primarily use the Bank's country website or the Bank's main website and whether they primarily use high speed or dial-up Internet connection when visiting a World Bank website. Respondents were asked if they used/had used the Bank's Public information Centers (PICs) in Lebanon and to what extent the agree that PICs are a great source of information related to development in Lebanon.

H. Background Information:
Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Lebanon, and their geographic location.