To what extent are information and communication technologies (computers, internet, and software) used to support key business activities in each of the following business processes?
Customer relations
Categories
Value
Category
-9
Don’t Know (spontaneous)
-7
NA
1
Never
2
Rarely (once in a while)
3
Sometime (few times a month)
4
Frequently (few times a week)
5
All the time (Daily)
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
