| Value | Category |
|---|---|
| 1 | Nothing |
| 2 | I stopped using the service before the contract expired |
| 3 | I submitted a grievance to the company which sold me the product |
| 4 | I submitted a claim to the appropriate government authority |
| 5 | Other |
| 99 | Don't know |
| 999 | No answer |
| Sysmiss |