| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 2 |
0.7%
|
| -7 | Not eligible | 38 |
13.6%
|
| 1 | Refunds take too long to receive | 22 |
7.9%
|
| 2 | The application for a refund is too complicated | 41 |
14.7%
|
| 3 | The establishment did not need to request a refund | 172 |
61.6%
|
| 4 | Other | 4 |
1.4%
|