| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 0 | |
| -7 | Does not apply (spontaneous) | 44 |
18.3%
|
| 1 | We fixed it but did not take further action | 8 |
3.3%
|
| 2 | We fixed it and took action to make sure it did not happen again | 102 |
42.3%
|
| 3 | We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance | 87 |
36.1%
|
| 4 | No action was taken | 0 |