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Client Feedback Survey 1996

Ghana, 1996
Reference ID
GHA_1996_CFS_v01_M
Producer(s)
World Bank
Metadata
DDI/XML JSON
Created on
Nov 15, 2011
Last modified
Mar 29, 2019
Page views
6747
Downloads
508
  • Identification
  • Scope
  • Coverage
  • Producers and sponsors
  • Sampling
  • Survey instrument
  • Data collection
  • Data processing
  • Depositor information
  • Distributor information
  • Data Access
  • Disclaimer and copyrights
  • Contacts
  • Metadata production

    • Identification

    Survey ID number

    GHA_1996_CFS_v01_M
    Title

    Client Feedback Survey 1996
    Country
    Name Country code
    Ghana GHA
    Study type

    Africa Client Feedback Surveys
    Abstract

    The client survey is designed to collect, measure and assess the views of World Bank clients satisfaction about the quality of the Bank's assistance, in terms of the effectiveness of the Bank's various activities. The survey uses a mail-in questionnaire and a face to face interview, covering the Bank's overall contribution and support to development, Bank officials' interactions with clients, various aspects of project design and implementation, and non-lending services. The questionnaire may be custom-tailored to gather needed country-specific information. Interviews are also conducted with a small number of key clients and partners to provide qualitative inputs to complement the quantitative surveys.
    Kind of Data

    Sample survey data [ssd]

    Scope

    Notes

    The survey was administered to (1) Senior government officials; (2) Implementing agency and ministerial staff (National) ; (3) private sector representative; (4) civil society representatives and NGOs.

    The scope of Ghana CFS 1995 includes:

    • Your own involvement with the World Bank
    • The World Bank, in general
    • Relationships and communication ("Dialogues")
    • World Bank products and services
    • Policy-based lending
    • The lending cycle
    • Project identification and preparation
    • Project appraisal
    • Project negotiation
    • Project implementation
    • Project completion and impact evaluation
    • Other development institutions
    • Wrap up

    Coverage

    Geographic Coverage

    National

    Producers and sponsors

    Primary investigators
    Name
    World Bank
    Funding Agency/Sponsor
    Name
    World Bank

    Sampling

    Sampling Procedure

    Multi-stage stratified random sample

    Survey instrument

    Questionnaires

    A standardized questionnaire prepared by SIROTA and Associates (New York) was used.

    Data collection

    Dates of Data Collection
    Start End
    1996 1996
    Data Collection Notes

    The Survey instrument was administered to 84 persons, either in face-to-face interviews or by mail. The sample comprised of both Ghanaian clients (65 persons), World Bank staff in Washington working on Ghana (12 persons) and staff at the Resident Mission (7 persons). The World Bank staff were drawn into the sample because their perceptions about the operations and effectiveness of the Bank's policies and programs, and their relationship with the clients were considered highly relevant.

    The sample is categorized into four groups, namely, 13 key government officials (i.e., ministers of state), 27 other government officials (i.e., policy and project implementers), 8 non-government officials (for example executives of public organizations and academics) and 10 members of the private sector.

    Data processing

    Data Editing

    Data cleaning is done during the data entry stage and/or during analyzes of the data.

    Depositor information

    Depositor
    Name
    World Bank Client Feedback Survey Databank MSN J8-811 1818 H Street NW Washington DC 20433 United States Email afrdatabank@worldbank.org

    Distributor information

    Distributor
    Organization name
    World Bank 1818 H Street NW Washington DC 20433 United States Tel 1-202-473-1000 Fax 1-202-477-6391 Email info@worldbank.org Web http://www.worldbank.org

    Data Access

    Citation requirements

    Use of the dataset must be acknowledged using a citation which would include:

    • the Identification of the Primary Investigator
    • the title of the survey (including country, acronym and year of implementation)
    • the survey reference number
    • the source and date of download

    Example:

    World Bank. Ghana Client Feedback Survey (CFS) 1996. Ref. GHA_1996_CFS_v01_M. Dataset downloaded from [web address] on [date].

    Disclaimer and copyrights

    Disclaimer

    The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.

    Contacts

    Contacts
    Name Email URL
    World Bank info@worldbank.org http://www.worldbank.org

    Metadata production

    DDI Document ID

    DDI_WB_GHA_1996_CFS_v01_M
    Producers
    Name Affiliation Role
    Development Economics Data Group World Bank Generation of the DDI

    Metadata version

    DDI Document version

    Version 01 (August 2011)
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