| Value | Category |
|---|---|
| 1 | Facilities not clean |
| 2 | Long waiting time |
| 3 | Opening times not convenient |
| 4 | Too expensive |
| 5 | Drugs that were needed, not available |
| 6 | Staff rude or uncaring or turned patient away |
| 7 | Incorrect diagnosis |
| 8 | Not on medical aid scheme list of facilities |
| 9 | Prefer to use a State/Provincial health institution |
| 10 | Prefer to use a private health institution |
| 11 | Other (specify) |
| 88 | Not applicable |
| 99 | Unspecified |