| Value | Category |
|---|---|
| 1 | The card has not expired |
| 2 | Has not been sick |
| 3 | Premium is expensive |
| 4 | Poor quality care for insurance card holders |
| 5 | Waiting time for card too long |
| 6 | Preferred services not covered |
| 7 | Use clinics/traditional practicioners who are not covered |
| 95 | Other - specify |