The President of Namibia appointed a commission of inquiry on the state of the public health sector on the 13th of August 2012. The appointment of the commission was prompted by media reports of the "ailing" public health sector in Namibia and reported complaints of patient dissatisfaction with the quality of patient care in public health facilities. The Ministry of Health and Social Services Namibia has tools to measure the quality of pharmaceutical services like the Pharmacy Management Information System (PMIS) but there is no formal system to measure customer satisfaction. Therefore this study evaluates customer satisfaction.