This study was designed to assess students’ satisfaction with e-learning at the National Open
University Nigeria in order to determine the factors that influence their intention to use e-learning.
The constructs system quality, information quality, service quality in Delone and Mclean Information
System Success (ISS) model were used to determine user satisfaction and intention to use elearning.
The study adopted a survey design and a structured questionnaire was used to collect data
from four hundred respondents comprising undergraduate and postgraduate students in the two
campuses of National Open University (NOUN) in Lagos, Nigeria. Descriptive statistics (frequency
and percentage distribution) was used to summarize the data while regression analysis was used to
test the formulated hypotheses.
The result of test of hypotheses revealed that users’ satisfaction (ß= 0.319, p= 0.000) had a positive
significant relationship and contributed more to students’ intention to use e-learning. System quality
(ß= -0.074, p= 0.214), service quality (ß= 0.063, p= 0.310) and information quality (ß= 0.025, p=
0.691) did not significantly contribute to students’ intention to use e-learning. However, system
quality (ß= 0.262, p= 0.000) and service quality (ß= 0.205, p= 0.000) were significant predictors and
contributed more to students’ satisfaction with e-learning but information quality (ß= 0.027, p= 0.645)
was not significant and did not contribute to students’ satisfaction. A strong relationship was found
between students’ satisfaction and use of e-learning (ß= 0.439, p= 0.000). Recommendations
emphasised the development of training programmes on e-learning literacy for National Open
University students. Government should endeavour to improve electricity supply and provide means
of subsidizing computing and internet facilities for students. Further studies could explore lecturers’
satisfaction with the use of e-learning