This Delphi study was aimed to identify the effectiveness of rural information and communications
technologies (ICT) centers in rural communities of Kermanshah Township, Iran. Rural information and
communication technology (ICT) centers play an important role in rural development through improving
e-governance in rural areas. The study utilized a Delphi technique, carried out by participation of ICT
experts to first determine indicators of effectiveness. Based on the identified indicators, effectiveness
of rural ICT centers was assessed utilizing structured interviews with questionnaire. Results indicated
that a majority of rural people never used internet services despite its availability. ICT centers also
showed to have low effectiveness improving households’ income, employment rate, diffusion of
agricultural information, and e-commerce. They were found to be effective, up to some extent, in
preventing migration to urban areas and decreasing number of daily trips to nearby cities as well as
facilitating postal requirements and improving e-governance.