The Jamaica case study was a collaborative effort between the World Bank and Jamaica’s Human Employment and Resource Training Trust/National Training Agency (which is officially called HEART Trust/NTA, and which is hereafter referred to as HEART). This case study relies on interviews with formal and informal education and training providers, business representatives, Ministry of Education, Youth and Culture (MoEYC) and HEART representatives; a focus group with HEART participants; a business survey; a private training providers survey; and a review of existing research on education and training. It was agreed that this report would use the World Bank report Lifelong Learning in a Global Economy as the template against which to examine lifelong learning in Jamaica.