| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 2 |
0.2%
|
| -7 | DOES NOT APPLY (SPONTANEOUS) | 83 |
8.3%
|
| 1 | We fixed it but did not take further action | 76 |
7.6%
|
| 2 | We fixed it and took action to make sure it did not happen again | 391 |
39.3%
|
| 3 | We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance | 434 |
43.6%
|
| 4 | No action was taken | 9 |
0.9%
|