| Value | Category | Cases | |
|---|---|---|---|
| E-Services (electronic forms) | 338 |
5.4%
|
|
| 295 |
4.7%
|
||
| In-person, face-to-face | 4281 |
68%
|
|
| Mail, posted letter, fax | 200 |
3.2%
|
|
| SMS | 35 |
0.6%
|
|
| Social Networking sites (e.g. Facebook, Twitter) | 39 |
0.6%
|
|
| Tablet/smartphone applications (e.g. Mobile App) | 93 |
1.5%
|
|
| Telephone (fixed line or mobile) | 1015 |
16.1%
|