| Value | Category | Cases | |
|---|---|---|---|
| 1 | Hours of operation | 10 |
3.4%
|
| 2 | Waiting time | 31 |
10.7%
|
| 3 | Infrastructure and amenities | 8 |
2.8%
|
| 4 | Communication with patients | 7 |
2.4%
|
| 5 | Courtesy and respect shown to patients | 6 |
2.1%
|
| 6 | Amount of time spent with patients | 2 |
0.7%
|
| 7 | Availability of staff in general | 24 |
8.3%
|
| 8 | Availability of female staff | 1 |
0.3%
|
| 9 | Availability of male staff | 1 |
0.3%
|
| 10 | Availability of drugs, tests, supplies and equipment | 80 |
27.6%
|
| 11 | Ability to provide care according to best clinical practice | 2 |
0.7%
|
| 12 | Privacy | 1 |
0.3%
|
| 13 | Safety | 0 |
0%
|
| 14 | Cost | 7 |
2.4%
|
| 96 | Other (Specify) | 3 |
1%
|
| 97 | No Improvement Needed | 107 |
36.9%
|
| Sysmiss | 819 |