| Value | Category | Cases | |
|---|---|---|---|
| 1 | Bank Charges / Service Fees | 1068 |
26.9%
|
| 2 | Interest rates | 951 |
24%
|
| 3 | Minimum balance amount | 599 |
15.1%
|
| 4 | Personal information required to open account | 130 |
3.3%
|
| 5 | Accessibility to loans | 32 |
0.8%
|
| 6 | Flexibility in transactions | 63 |
1.6%
|
| 7 | Technology available | 5 |
0.1%
|
| 8 | Opening time | 4 |
0.1%
|
| 9 | Location of branch / bank | 133 |
3.4%
|
| 10 | ATM / Cashpoint close to where I live | 4 |
0.1%
|
| 11 | ATM / Cashpoint close to my workplace | 0 |
0%
|
| 12 | Local Zambian bank | 14 |
0.4%
|
| 13 | Foreign / international bank | 2 |
0.1%
|
| 14 | Personal services | 53 |
1.3%
|
| 15 | Attitude of staff | 14 |
0.4%
|
| 18 | Accessibility to money when one needs it | 3 |
0.1%
|
| 19 | Appearance of the bank | 1 |
0%
|
| 20 | Reliability / trustworthiness / stability / credibility of t | 12 |
0.3%
|
| 21 | Reputation of the bank | 0 |
0%
|
| 22 | Bank conditions / procedures | 2 |
0.1%
|
| 24 | Customer profile of the bank | 0 |
0%
|
| 25 | Availability of credit facilities | 0 |
0%
|
| 26 | Quality / efficiency / rapidity of service | 1 |
0%
|
| 27 | Availability of balance statement | 3 |
0.1%
|
| 28 | Financial security | 20 |
0.5%
|
| 29 | Possibility of having foreign account | 0 |
0%
|
| 30 | Familiarity with the bank | 1 |
0%
|
| 31 | Must have a personal contact in the bank | 0 |
0%
|
| 32 | Period of time the bank has been in operation | 0 |
0%
|
| 33 | Assistance in banking transactions | 3 |
0.1%
|
| 34 | Recommendation by other people | 5 |
0.1%
|
| 35 | Investment opportunity | 1 |
0%
|
| 36 | Variety of products offered | 1 |
0%
|
| 37 | Amount of taxes | 0 |
0%
|
| 95 | Others | 2 |
0.1%
|
| 98 | Do not know | 838 |
21.1%
|
| 99 | Not specified | 0 |
0%
|
| Sysmiss | 33 |