| Value | Category |
|---|---|
| 1 | TOO EXPENSIVE |
| 2 | TOO FAR |
| 3 | TOO BUSY |
| 4 | SELF-TREATED |
| 5 | WASN'T SICK ENOUGH |
| 6 | FACILITY HAS POOR STRUCTURE |
| 7 | FACILITY POORLY STOCKED |
| 8 | POOR STAFF ATTITUDE |
| 9 | POOR STAFF KNOWLEDGE |
| 10 | DON'T TRUST THE STAFF |
| 11 | SERVE NOT AVAILABLE |
| 96 | OTHER (SPECIFY) |