| Value | Category |
|---|---|
| 1 | Long waiting time |
| 2 | No waiting rooms |
| 3 | Staff not to kind |
| 4 | Lack of experience of staff |
| 5 | Staff never available |
| 6 | Not clean facility |
| 7 | Too far |
| 8 | Facility does not work every day |
| 9 | Inconvenient attention schedule |
| 10 | Did not have money |
| 11 | Did not needed |
| 12 | Don't know |
| 13 | Is not member |
| 96 | Other reason |