| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 155 |
15.2%
|
| -7 | DOES NOT APPLY (SPONTANEOUS) | 40 |
3.9%
|
| 1 | We fixed it but did not take further action | 128 |
12.6%
|
| 2 | We fixed it and took action to make sure it did not happen again | 366 |
35.9%
|
| 3 | We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance | 261 |
25.6%
|
| 4 | No action was taken | 69 |
6.8%
|