| Value | Category |
|---|---|
| 1 | Difficult to reach / too far away |
| 2 | Too expensive |
| 3 | Waiting time too long |
| 4 | Bad equipment |
| 5 | Essential drugs not available |
| 6 | Lack of hygiene |
| 7 | Lack of confidentiality / privacy |
| 8 | Lack of staff |
| 9 | Unskilled personnel |
| 10 | Bad welcome |
| 96 | Other |
| 98 | Don't know |