| Value | Category | Cases | |
|---|---|---|---|
| Cant afford to pay | 1740 |
72.7%
|
|
| Dispute around incorrect billing/metering | 299 |
12.5%
|
|
| Dispute over who should pay | 11 |
0.5%
|
|
| Dissatisfied with service received | 81 |
3.4%
|
|
| Dont receive bills | 102 |
4.3%
|
|
| Other (specify) | 50 |
2.1%
|
|
| Others arent paying | 43 |
1.8%
|
|
| Payment systems not working | 35 |
1.5%
|
|
| Should be free | 31 |
1.3%
|
|
| q1_18_arrears_reason | 1 |
0%
|