| Value | Category | Cases | |
|---|---|---|---|
| 1 | 1.DON'T KNOW ABOUT THE SERVICE | 278 |
8.5%
|
| 2 | 2.DON'T KNOW HOW TO USE THE SERVICE | 356 |
10.8%
|
| 3 | 3.DON'T NEED CONSULTATION | 2019 |
61.5%
|
| 4 | 4.DON'T TRUST QUALITY/REALIABILITY OF ONLINE CONSULTATION | 103 |
3.1%
|
| 5 | 5.TOO EXPENSIVE | 80 |
2.4%
|
| 6 | 6.NO INTERNET ACCESS | 65 |
2%
|
| 7 | 7.LIMITED INTERNET ACCESS/LOW BANDWITH | 32 |
1%
|
| 8 | 8.DEVICE CANNOT SUPPORT ONLINE CONSULTATION | 142 |
4.3%
|
| 9 | 9.CONCERN ABOUT SECURITY OF PERSONAL DATA | 5 |
0.2%
|
| 10 | 161 |
4.9%
|
|
| 95 | 95.OTHER | 42 |
1.3%
|
| 99 | 99.MISSING | 0 |
0%
|
| Sysmiss | 110 |