| Value | Category | Cases | |
|---|---|---|---|
| 1 | 1.DON'T KNOW ABOUT THE SERVICE | 341 |
10.2%
|
| 2 | 2.DON'T KNOW HOW TO USE THE SERVICE | 276 |
8.3%
|
| 3 | 3.DON'T NEED CONSULTATION | 2071 |
61.9%
|
| 4 | 4.DON'T TRUST QUALITY/REALIABILITY OF ONLINE CONSULTATION | 143 |
4.3%
|
| 5 | 5.TOO EXPENSIVE | 60 |
1.8%
|
| 6 | 6.NO INTERNET ACCESS | 95 |
2.8%
|
| 7 | 7.LIMITED INTERNET ACCESS/LOW BANDWITH | 63 |
1.9%
|
| 8 | 8.DEVICE CANNOT SUPPORT ONLINE CONSULTATION | 128 |
3.8%
|
| 9 | 9.CONCERN ABOUT SECURITY OF PERSONAL DATA | 8 |
0.2%
|
| 10 | 10.PREFER TO GO TO THE FACILITY DIRECTLY (MORE CONVINIENT OR CLOSER) | 121 |
3.6%
|
| 95 | 95.OTHERS | 39 |
1.2%
|
| 99 | 99.MISSING | 0 |
0%
|
| Sysmiss | 129 |