| Value | Category | Cases | |
|---|---|---|---|
| 1 | 1.DON'T KNOW ABOUT THE SERVICE | 336 |
8.9%
|
| 2 | 2.DON'T KNOW HOW TO USE THE SERVICE | 263 |
7%
|
| 3 | 3.DON'T NEED CONSULTATION | 2154 |
57.2%
|
| 4 | 4.DON'T TRUST QUALITY/REALIABILITY OF ONLINE CONSULTATION | 151 |
4%
|
| 5 | 5.TOO EXPENSIVE | 130 |
3.5%
|
| 6 | 6.NO INTERNET ACCESS | 68 |
1.8%
|
| 7 | 7.LIMITED INTERNET ACCESS/LOW BANDWITH | 65 |
1.7%
|
| 8 | 8.DEVICE CANNOT SUPPORT ONLINE CONSULTATION | 253 |
6.7%
|
| 9 | 9.CONCERN ABOUT SECURITY OF PERSONAL DATA | 5 |
0.1%
|
| 10 | 10.MORE LIKE TO MEET DIRECTLY | 234 |
6.2%
|
| 95 | 95.OTHERS | 107 |
2.8%
|
| 99 | 99.MISSING | 0 |
0%
|
| Sysmiss | 199 |